After interviewing 3 different window replacement companies, we were most impressed with Ty's…read morepresentation from Zen Windows. He was up front with pricing and the quality of his product. The construction of Zen windows had a superior quality than the other windows we interviewed. Installation by Marcos and his crew was efficient and professional. Window installation was quick, while making a difficult job look easy. While selecting for a window company can be daunting, we searched through the internet for window ratings and found Provia Endure Windows to be highly rated. Lifetime warranty for the windows and installation also were deciding factors for us. Curb appeal, value, comfort plus improving energy-efficiency and security added value to our house. 38 windows replaced by Zen Windows.

I'm a first-time homebuyer and purchased my house in March 2021. While the house was in great…read morecondition and had recently been renovated, it still had the original wooden windows that were installed when the house was built in the 1950's. While I appreciated their history, classic look and the fact that they were still in good shape, it was clear they needed to be updated. I contacted several window companies around town, both local and national establishments. After being put off by some of the high pressure, in person sales tactics other places had, I found the approach that Brian and his team at Zen Windows very refreshing. I also saw that they were voted Best in Charlotte by Charlotte Magazine in 2020, and I wanted to support a local business if I could. Brian was very generous with his time, and it only took a few phone calls with him and a quick visit from his installer to get measurements for them to have all the information they needed. I was impressed with how simple and straightforward the process was. Another huge selling point was that I wouldn't have to pay anything until the job was complete, a big difference from other companies. The turnaround took about three months for the windows to be built, but I would chalk that up to COVID, supply chain issues and increased demand for home projects because of the pandemic rather than anything on Zen's end. Quoted turnaround times at other businesses were similar. Once the windows were ready, Zen sent a simple three man crew to my home to perform the installation. Each gentleman on the crew probably had 30-40 years of window installation themselves, so as a team they were pretty capable. In just two quick morning sessions, my windows were complete! I'm extremely happy with the end result. The windows are fantastic, incredibly easy to use, they look great (black exterior FTW), and I can already tell they perform much better than the old ones. Brian and his team did an outstanding job, and I would recommend them to anyone looking to upgrade their windows!

Not sure they are still in business. They were exceptional in prior years - total construction…read moremanagement!

A fisher Construction is simply the best around. They do a job right and better quality work than…read moreanyone I know. I would trust them and would encourage others to give them a try to earn your business. They give back to the community and support our military among many things. Good Folks to deal with.

Last year, I upgraded my 1957 windows with new ones from Window World, working with Mark as my…read moresales representative. The difference in quality has been wonderful. While there was a minor issue with the order, the owner personally reached out to resolve the situation, which I truly appreciated."

Window World maintained contact with us up and until the day the installers were to arrive. On the…read moredate scheduled for the instillation we receive a call from the installers giving us notice that they would arrive within 20 minutes. When they arrived they went direct to work and did not stop until our windows had been installed and cleaned. It was amazing how they worked together and even apart. The installers, Fillype Veiga and Joe, were very polite, courteous and professional. Both my wife and I were very happy when the installation was completed. We could not believe how beautiful the newly installed windows changed the appearance of our home. The workmanship of the two installers is outstanding and I would recommend them to anyone. Before they left Fillype went over how the windows worked, how they open and close, then cleaned them all. They cleaned up everything and left nothing behind except our new windows. Thank you Window World Carolinas for a fantastic job from the day of the arrival of your sales representative until installation. In the future should anyone ask about our windows you will be highly recommended. We love our new windows. Thank you!

I was pleasantly surprised by the low-pressure sales approach, which differed from other reviews…read moreI'd seen. The pre-installation process was straightforward and very helpful, giving me a clear understanding of what to expect. Unfortunately, installation day brought several complications. A team of three began installing 16 windows, but just 15 minutes in, one technician badly twisted an ankle and had to leave. The remaining two proceeded to remove all windows on a scorching 90+ degree day before starting replacements, turning my home into an uncomfortably hot and humid environment. While they finished the installation that day, it was an incredibly long shift, from just before 10 AM until 9 PM, requiring my continuous supervision. I noted that a drop cloth was only used for the very first window, which helped with the mess initially but wasn't continued. Another issue was the window color. I had specified a tan/wicker exterior with a white interior, but received entirely white windows. To avoid a 6-8 week delay and a $350 rescheduling fee, I accepted them. They do look good, and the white exterior matches my previous windows, so I'm not overly concerned about this. My primary outstanding concern is a gutter downspout that was removed during installation and never reinstalled. Despite multiple calls (three to the install team, two to the service team), I haven't received any communication or action to rectify this. This lack of follow-up so soon after installation makes me question the reliability of their warranty service.

We've only had windows a few weeks but so far we are happy with them. The representative John was…read morevery thorough explaining everything prior to purchase and installation. He has stayed in contact to be sure we're satisfied. We do have one issue nut window nation has been responsive and we expect problem to be corrected in the next couple of weeks.

I had five windows replaced in my home and the experience was very good. From the initial meeting…read morewith the salesman to the follow ups on delivery to the installers, everyone was very polite. The initial estimate was 12-14 weeks due to "Covid" but it only took 8 weeks. The installers showed up earlier than the scheduled appointment, no issues as I was working from home that day, and got right to work removing my old windows and installing the new ones. The prices were a bit higher than I had anticipated, but the quality of the windows is superior compared to the original windows. Plus the warranty is great. Now only 20 more windows to go. You don't realize how many windows are in your home! lol

Absolute garbage company. Joe walked us through everything,…read morewe signed the contract, completed final measurements, and were ready to move forward. Their team even cut into our drywall and left nail holes in our door frame--so the process was clearly underway.Then... nothing. No communication whatsoever. We were told installation would take 6-8 weeks. At the 6-week mark, we had to call for an update--only to be told by Nick, with zero accountability or concern, that the job had been "undersold." Our options? Either pay double the agreed-upon signed price or cancel altogether. To make matters worse, we were told Joe "should have" contacted us--meaning if we hadn't called, they would have continued holding our money while saying nothing. Nick's dismissive, unapologetic attitude made it clear this isn't unusual for them, which is even more concerning. Now we're left with: no sliding glass door, a damaged wall, a damaged door frame, and a completely broken customer experience. If I could give 0 stars, I would.

5 stars for Riley's Windows! I would recommend these guys to anyone. Super efficient. Timely. And…read morejust genuinely nice people. I could not be happier. I had windows of all sizes and shapes and they were able to accommodate the custom fit for each one. My house looks great.

From the owner: Excellent Craftsmanship and products backed with double lifetime warranties! We offer many types…read moreand styles of vinyl replacement windows. Serving: Alexander, Burke, Caldwell, Hickory, Newton, Granite Falls, Lenoir, Conover, Maiden. Morganton, Taylorsville and small cities in between.