This place gets one star because the food was decent, but the service was so bad, it just isn't worth going.
Here's the story: My daughter and her husband and I went for lunch. My daughter ordered a taco salad with grilled chicken. The waitress brought her a taco salad with ground beef. When we pointed out the salad was wrong, the waitress at first had the attitude of 'sorry, oh well', but then offered to "go get some chicken". She took the salad back to be remade when we insisted, but then brought the new one out with fried chicken instead of grilled. She told us they didn't have grilled chicken, even though my daughter had just had the salad, with grilled chicken, a few days ago. The waitress said they hadn't been open long and the menu would be changing a lot.
When the bill came, not only had she charged us for the bungled salad, she had also charged us for the chicken! Yes, that would be the fried chicken that should have been grilled and should have been on the salad from the beginning. (Not to mention, my daughter didn't even eat it because it was tasteless.) I went to the counter to discuss the bill with the waitress, and the cooks and another waitress were laughing in the kitchen. That waitress was saying, "And I want my chicken *free range*! I don't want it to have been cooped up in a cage!"
When I questioned the bill and indicated I had no intention of paying for the chicken, the waitress didn't seem to know what to do about it. I said I would pay for the salad, even though it really should have been either removed or discounted since they had gotten it wrong twice. She said she couldn't take things off the bill because she didn't have a manager available to approve it.
Finally, the other waitress came out of the kitchen and removed the charges for the chicken and salad. She said she knew my family and I had been coming there for years (when it had been home to two other restaurants) and we wouldn't "just complain because". I said they needed to listen when customers were ordering. The waitress who had taken our order just turned and walked away, clearly upset.
It was obvious our waitress is new and inexperienced. It is obvious the staff was unprofessional and disrespectful (you just don't mock your customers where you can be heard - should be a no-brainer). It should be pretty obvious we won't be back.
We miss Emerald City Grill; they knew how to take care of their customers. read more