It's hard to believe it's almost been a year since I purchased my jeep from them. I'm pretty sure…read moreI've never had a more personal purchasing experience! I can't remember the sales guy's name, but it was shocking the amount of time he put into getting to know me! Thomas, the Finance Manager, was high energy and was incredibly thorough. But the best part? You'd think a title like "General Sales Manager" would keep a guy too busy to be able to spend time with one customer. But not Drew Taylor. He put in the time to make sure I was completely satisfied with the numbers AND the vehicle. He even personally handled the follow up for the first 2 months! I can honestly say they made me feel like I wasn't just a customer but a part of the dealership. Trust me, if you have any issues there it's only because you haven't asked specifically for Drew!

This store is new to the Young automotive group. It is smaller than some of the others along the…read moreWasatch Front, and the service department only has one long bay. Young has big plans for a remodel and expansion of the service area that should make this much better for the customers. We did all our research before we arrived. We wanted to by a new Ram 1500 truck and had a couple of options picked out. The sales staff was quick to meet us at the front door and start the process of test driving. We tried out a few and narrowed it down to one that we liked. My husband then took over and did all the heavy lifting with the negotiations and tap dancing that goes on when buying a car. They were friendly and fair with us when it came down to the details of the sale. From start to driving off the lot, it still took several hours, but we ended up with the truck we wanted for the price we wanted to pay. After signing on the dotted line, they gave us a tour of all their facilities and introduced us to the people we'd be working with for our service plan and parts department needs. After a few days, we received a gift in the mail of some cookies from our salesman, to say thank you for trusting him with our truck purchase.

My husband and I went to a dealership looking for a particular vehicle they had on their website…read more When we got there, they said the car wasn't on their lot, but they found it at their sister dealership about 20 minutes away. While we were discussing the car, they told us it had just sold, so they started showing us other vehicles on their lot. They also took our keys so they could give us an appraisal on our trade in. We waited in the lobby for a long time when a manager came up and said the person who took our keys went home and they couldn't find them. He told us to test drive some cars while we were waiting, but when we declined, he miraculously found our keys seconds later (in his pocket). Needless to say, we grabbed our keys and walked out. We found the car at the sister dealership (that was supposedly sold) and took it for a test drive. I like the service department, but I'll never purchase a vehicle here. I'll also go elsewhere for service once my vehicle isn't under warranty anymore.

Always have had an excellent experience since 2018. I've had great customer service from Larry and…read moreSarina in Service and John P in Sales. Thank you all for all of your help!

Update: once car was received we have been pleased with it. They took care of the issues we were…read moreconcerned about. For a large dealership they operated like a small unorganized facility. Communication among departments and employees would enhance the experience.

Disputed Fees, Changing Prices, and Pressure for a Perfect Survey…read more My experience with Young Chevrolet was extremely disappointing. I encountered changing prices, approximately $2,400 in disputed registration fees, and pressure to finance through the dealership despite having credit union preapproval. A sales representative told me the dealership receives 1% for arranging financing itself, which made the insistence on dealer financing particularly concerning. During my first visit, the buyers' order included an unexplained $1,000 charge. After we explained what we wanted, the out-the-door price dropped by $2,000 in less than 30 seconds. We could not agree on the final price. The following week, after the truck we had selected at another dealership was sold, we contacted Young Chevrolet again. The next buyers' order increased by approximately $1,000 without a satisfactory explanation. A third order still contained the disputed registration and plate fees. I called my home-state DMV, which confirmed that Utah had no business collecting that much money in registration fees under these circumstances. They explained that the dealership was not plating my vehicle and that the amount was too high. I was also advised that we would not receive a refund if the dealership overcollected, despite the dealership insisting that we would. When I challenged the fees, the dealership first claimed they were required by law. As a former private investigator, I questioned that explanation and told them they should not misrepresent the law. They then changed their explanation and said it was corporate policy. We offered to sign a waiver that we would pay the registration fees, but that was not acceptable either. We repeatedly explained that the government plating fee was incorrect, yet they refused to fix the buyers' order. We also offered to pay with a check from our credit union, where we were already preapproved, but they refused to accept it and insisted that financing was required. The fourth buyers' order still contained the disputed government plating fee and added a separate requirement for "dealer preferred financing 7 month minimum payment." This raised concerns that the financing condition was intended to prevent us from refinancing immediately. The most troubling part was a text from the dealership stating that the final offer required a "perfect CSI" and asking us not to complete the survey unless we could give a perfect 100% score. The message said that was the only way the deal made sense. I have retained this text. Customers should be able to provide honest feedback without pressure to give a perfect rating. I am disabled due to a brain injury, and I was upfront with the dealership about my disability and the agitation I experience. I even wear a medical alert bracelet because of my condition. Despite being open about this, I felt my concerns were not taken seriously. The repeated changes, conflicting explanations, and what I believe were dishonest statements made an already stressful situation much worse. I cannot say for certain whether my disability influenced how I was treated, but the experience left me questioning whether I was treated fairly and with appropriate consideration. After I called and left a message for the GM, the assistant manager called me back. He stated that they would not remove the $2,400 plating fee and that they would not be selling us the vehicle. I asked whether this decision was because they knew we would not give them a good survey rating and because we would not keep the loan. The call then ended. Given the dealership's earlier text requiring a perfect CSI score and the seven-month financing requirement, the circumstances surrounding this refusal raise serious concerns. We repeatedly challenged the disputed fee, requested accurate pricing, and offered to pay through our credit union. Despite these efforts, the dealership refused to correct the buyers' order and ultimately told us it would not sell us the vehicle. My concern is not simply that a deal fell through, but that we could not obtain transparent answers or resolve the disputed charges. If you are an out-of-state buyer, I recommend getting every fee itemized, verifying registration costs independently, and keeping copies of all buyers' orders and text messages.

We had been searching for a used jeep with a manual transmission and Haacke had just what we were…read morelooking for! They held the jeep for us while we drove from over 4 hours away! They were efficient, professional and very friendly! Morgan was really honest so we knew exactly what we were buying!

Thank you Haacke motors for another great buying experience! Always goes the extra mile to make…read moresure we're getting what we want and makes the entire process so easy!

chariot Auto is an honorable business and they put their customer first and they back up their…read morevehicles 100% I would definitely purchase from chariot Auto again in the future and recommend people to go to chariot auto. My whole family has purchased from them they are reliable people and a great business

This was the absolute best car buying experience I've ever had. No high pressure tactics. I got a…read moregreat price on my car and trade in. They made it so painless.

Young Volkswagen and Audi of Layton provided an exceptional experience. I'm grateful to Haylee,…read moreZeynel, Chris, Gage, and Jared for making the purchase process enjoyable. The 12-hour drive was worthwhile. Support this honest and professional car dealership.

*** Owner of this Dealership, PLEASE READ ****…read more In my lifetime, I have bought and sold approximately 50 vehicles, and I have NEVER been treated with such disrespect by a General Sales Manager. I sincerely hope the owner of Young Automotive Group reads this review and investigates what happened. I visited Young Volkswagen looking for a commuter car for my wife with a firm budget of $20,000 out the door. My salesman, Luis, was friendly, and I explained our budget from the beginning. Unfortunately, the vehicle I came to see had already been sold three days earlier, but the website had not been updated. Luis then showed me another vehicle at their GMC dealership that was under $20,000, so I drove over there, only to discover that vehicle had also been sold. Why are vehicles being advertised online when they are no longer available? Driving customers between dealerships to look at cars that have already been sold is a waste of everyone's time. Eventually, we found a Nissan at their Nissan dealership that interested us. After negotiating with the sales manager, Luis told me the best they could do was $20,500 out the door with free window tint. I respectfully declined because our budget was $20,000, period. Approximately three hours later, Jared, the General Sales Manager, called me personally and asked what he could do to earn my business. I explained our situation and reiterated our firm $20,000 budget. Jared specifically offered $20,000 out the door with the window tint included. I confirmed that was the deal, and he told me to come back. I said I would arrive between 5:00 and 5:30 p.m. I returned in good faith, believing we had an agreement. Luis showed me the car, we completed the credit application, and he took the information to Jared. When he returned, the price had suddenly jumped to over $21,000. WHAT HAPPENED TO THE DEAL JARED PERSONALLY PROMISED ME? I explained that we had agreed to $20,000 out the door and that we were putting $1,000 down. Instead of resolving the situation professionally, Jared took me into his office and began yelling at me. Let me be absolutely clear: I remained calm and professional throughout this entire interaction. I simply explained that this was not the deal he had offered me and that, if they could not honor it, I would gladly take my business elsewhere. I was not there to argue. Jared began insulting me and throwing different numbers around, making the situation unnecessarily confusing. I repeatedly told him that if they could not honor the agreed-upon price, I would leave. That should have been the end of it. I then requested the return of my information, including my wife's driver's license and insurance card. I should never have had to argue to get our personal documents back. After finally getting them, Jared continued yelling at me as I left the sales office. Jared, this is not how you treat customers. Period! This behavior is completely unacceptable for a General Sales Manager. I understand negotiations do not always work out. If Jared had simply told me respectfully that he could not honor the offer, I would have left without an argument. Instead, I was subjected to hostility and disrespect when I was simply trying to purchase a vehicle. To the owner of Young Automotive Group: Please investigate this incident. I specifically request that you review the security camera footage from the sales office during the evening of my visit. If audio is available, review that as well. I stand by my account of what happened and believe this incident deserves your attention. This is no longer about the price of a car. It is about honesty, professionalism, and basic respect for customers. I would not purchase a vehicle from this dealership even if they offered it to me for free. I will NEVER do business with Young Volkswagen or any other Young dealership again, and I will share this experience with anyone who asks. You can have great inventory and competitive prices, but none of that matters when your General Sales Manager treats customers this way. One star is more than this experience deserves.

I flew from San Francisco to SLC to purchase a low-mileage 2023 Genesis GV70 3.5T Sport Prestige…read morefrom Dave at Premier Motor Sports, and it was absolutely worth the trip! I've had the car for two months now and it is in perfect mechanical condition. It just had a few minor scratches that Dave disclosed ahead of time. Dave was good-natured, helpful, transparent, and very communicative throughout the entire process. The price felt fair, there was no pressure, and everything was smooth and low-drama from start to finish. Dave clearly cares about his customers, and the paperwork was straightforward and quick. I really appreciated how easy he made the entire experience, especially as an out-of-state buyer. I would buy another car from Dave and Premier Motor Sports and would recommend them to anyone looking for a great car-buying experience.

I bought a car sight unseen and had it shipped to CA, The windshield broke in transit, Dave took…read morecare of it! These guys are smart. They get beautiful barely used cars and ask a fair price. Even buying out of state Dave made the process smooth and easy. Thanks Dave, I love my Volvo.

I have taken my GM vehicles to this dealership and over the years I've noticed that their work has…read moreincreasingly gone downhill I don't know what the problem is but GM overall its not like used to be. The service staff and people that work there are overall nice friendly and knowledgeable but the prices that they charge for repairing your vehicle's is out of this world. astronomicaI prices don't know how anybody could take their GM product to this dealership and expect not to leave broke. I give the GM dealership three stars and I think that's a little high.

super unhappy my truck keeps going into limp mode and them resetting to computer was a 200 screw…read morejob Also found this GM Service Bulletin number: #22-NA-150. It's a problem and I still get to pay. I would be careful where you take your car. They will get you. And I also took my wife's car here. I am a sucker but I will not be back. I will make sure to tell everyone

Have been going to Audi Layton for over 7 years now to service my S4 and wife's Q7. Have always had…read morea great experience and felt like we were taken care of. You can probably find slightly cheaper rates elsewhere, but I've had sketchy experiences with the local shops that do German cars. Here I think you get what you pay for. Shoutout to Zach P in the service department who I've worked with multiple times over the years, he's always been very professional and a pleasure to work with.

I worked with Robert in the Past on another vehicle purchase. Smooth sailing / No pressure / No…read morehaggle experience rest assured you'll be in good hands!

Amazing dealership, if you can really call it a true dealership. I recently sold my daily driver…read moreand was in the market for a car. I was searching all day and looking at different lots, but they either didn't have what I wanted, were too pushy, or flat out wasted my time. I found them as I was traveling north up the valley and pretty much was going to give up after them if I didn't find the car I was looking for. I searched their up-to-date website that had honest pricing and no shady "call for price". I found a car I was interested in and headed there. I went in and was greeted and shown the car. I looked it over and really loved the personal touches they put on each vehicle they had (mine had a new set of rims and tires that fit perfectly with the vehicle). After test driving, rather than rush for the sale, Nate really asked questions to get to know me and explained Black Rock and their philosophy about how you should leave with a car that makes others wonder where you went, instead of a car that everyone and their mother-in-law drives (my paraphrase not his exact words). This is a small business I was glad I stumbled upon, and even happier I was able to patronize. I didn't read any of the reviews before I went in, but I wasn't surprised when I saw all the 5-stars on them. Thank you again for my Jeep, and I already have had a few people asked where I went and how did I get it at the great price I did. I definitely shared your website and will continue to do so.

We were referred to Nate by our friends who purchased their Tesla X from him & totally recommended…read morehim because of their great experience they had. Nate seriously listened to my wants on my 4Runner & made it a reality. He went above and beyond what I asked for! We dealt with Nate the entire time, from start to finish. He helped my husband & I find & customize my dream 4runner that stayed within our budget loan & monthly Pmt!!! He's not your typical sales person that tries to sell you a car ASAP just to make money off you, but rather he listened to our concerns & needs/wants & was able to answer and respond back quickly through out the entire process even when we were out of state talk about building relationships Thank you So much Nate we seriously appreciate ya! I can't tell you enough how much I my 4Runner and the constant compliments I get from folks. Definitely won't be the first or last car we purchase from you