Had a pleasant experience here buying a used CX-5. We first stopped by to look at it and found that it was having trouble starting and the rear, automatic hatch was not working. The salesman, Tim, and I concluded it probably needed a new battery. We called back to test drive and "talk numbers" and Tim said he had already had the shop put a new battery in it and it would be ready for us. I like that he was proactive. Both times we looked at it, it was detailed well and not dirty. I feel like some dealerships half-detail it and cars aren't as clean as they could be. Price was good and they were willing to work with us a little to get where we needed to be. Tim was relaxed and didn't apply any pressure for us to buy. He felt like more like our advocate during the buying process trying to get finance to agree to the price we felt was appropriate and worked for us. The first pass on the numbers included a "reconditioning fee" of almost $700, which should absolutely be included in the price and not a fee that shows up during the negotiation process, but they were willing to wave that once we told them the price we needed out the door to make a deal. We were in and out in about an hour and a half, which is not that bad. I have been at dealerships much longer and it's not fun. We had our 3 kids with us, so we just wanted to sign what we needed to and get out. Overall, pretty happy and would buy a car from them again. read more

I purchased a car September 2023 and had a great experience here. I looked around at all the Mazda dealerships and reviews led me here. Customer service is good and I recommend you buy your Mazda at this location. Service for oil change was fast and they do inspections at every service which is very convenient and comforting. I did do financing through my bank just my personal preference. read more

Bountiful Mazda - 2023 Mazda 2.5 SE FWD - Auto Repair Near Me - Bountiful, Utah

This rating is meant for the Bountiful Mazda Service Department. My wife (who speaks little english) took our Mazda CX5 in for a routine oil change and left spending $738.00!!!! I was at work and could not instruct to say no! I was outraged when I found out Bountiful Mazda Scammed my Japanese wife out of $738.00! Keep in mind the vehicle is 2 years old! I took my 2007 Nissan Sentra into Ken Garf for new Roters and break pads, oil change, and new key fob, and was out the door for $550. What the hell costs $750.00 to fix on a NEW Vehicle that YOU sold us? I am outraged read more

do your homework, before buying or leasing from this place. i was curios about leasing a new CX 70, i was quoted the following- $573.49 a month- $2000 due at signing, 12k miles annually. I ran the numbers for the exact same cx 70 exact same trim on Mazda in Murray's website, Same amount down, $447 monthly. 12k annual miles, 36 months. Over a $200 dollar a month difference, this is the sales team literally ripping people off. I have the quote if anyone would like to see it. UNREAL!! ' DO YOUR HOMEWORK!!! read more

heath our salesman was ok followed up with all our questions and alwas responded. didn't find him real socialable stricly business. rex our finance mgr was nice but tried to overcharge us on our agreed price and charged us outragious price for registration even though we were registration ourselves out of state. the charges were way more than the $6.00 utah charges. charged us almost $500 to what they called sterilizing the car. we gave them a bank check paying the car. the finance girl jessica was terrible. she sent our car purchase information to idaho where we were registering the car. she gave them an invoice telling them we have a lienholder when we do not. i contacted her about the error and she tells me i didn't buy the car my wife did and she needs to contact her. wife contacts her and she tells her that even though she has a check from us she wants a note from our bank saying we paid the lienholder off. we don't have a friggin lien. our bank said this is ridicoulas and this is a check from our account. contacted dmv idaho and they will register the car with our documentation. bm has a bunch of people including the sales mgr that does not care about their customers or being sure they have qualified employees. we want another car but sure won't be from this dealer. read more

We bought a car here a few years ago and we have loved this dealership. We never take our car anywhere else. We love it so much we've decided to rename all our children and pets after the people who work here. read more

Nice looking building. Staff is a revolving door. They are a dealership and not your friend. They are there to make money not give you a deal. And they wont honor any money they owe you but have their hand out for payment. Its a blind operation. However, the attitude is less pushy than the others in SLC, Ogden, Draper etc but they are also not working to be competitive, nothing about this place really stands out. Curious why they cant hold onto their salesmen. read more

I would not use again for detailing. They were very pleasant but had to ask twice to do a better job on the detailing. They complied, but I have done a better job cleaning my cars. First time I'd had a car detailed but it was more of a good vacuum job. Compartments were not cleaned, and back windows weren't washed inside. Online cost was less than we were quoted when we went in, and when we asked for a discount for having to be done three times, they brought the price down to the online price. read more

Had an appointment at their invitation for a free oil change for educators. They called the morning of to confirm my appointment. Arrange a substitute and take morning off to get this done. Get there (literally within 15 minutes of them confirming the appointment) only to be told they decided to discontinue the service and educators no longer get the free oil change. They invited me to still do the oil change at full price. Bait and switch! EDIT: they called me back and ended up doing the oil change at a later date. They apologized for the mistake in booking and did the oil change for free. I updated my review and changed the stars from 1 to 4. read more

I just purchased a car from this dealership after some rotten experiences at other dealerships around the city. Part of what kept me coming back to Bountiful Mazada a couple times to browse was Dina. She was very friendly, helpful and very low key. I didn't get pushed to decide on a vehicle and she worked with us multiple times while I test drove vehicles and debated what I wanted to do. They do get dinged a star because of their insistance on adding a charge for some program that pays you if you vehicle gets stolen. They had no opt out option and you know that their CEO is getting a healthy kickback. I almost walked because there is no reason for them to push this on any customer and it seems entirely unprofessional to have this included in the first place. read more

My wife and I bought a Mazda 3 from here last year. I've worked with a lot of dealerships in the past and this overall is by far the best dealership I've worked with. Sales people we worked with never fudged any numbers, and were honest through the whole process. Service: Their Service department is so awesome that my wife and I are almost guaranteed to get our next vehicle from this dealership. They actually went out of their way to save me money when I got a nail in my tire instead of trying to increase their revenue by charging me for a brand new one. They definitely earned my business and I plan to get a CX5 from them in the near future, and I can honestly say their Service department secured them as my favorite dealership. Overall, I've never been made uncomfortable at all by anyone here. No high-pressure salespeople, and they're all exceedingly respectful. The place is kept really clean, and their staff all seem to be genuinely friendly and professional. I'd be hard-pressed to find a criticism about this dealership. read more

This dealership is absolutely amazing! They were kind, patient, easy to work with and consistent but not pushy. I was so happy with Doug as my salesman and Bryton as my financial officer. Highly recommend going here for your car! I loveeeeee my CX-5 and am going back for my next car without a doubt! read more

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Worst dealership I ever been to Service from sales is very unacceptable We went to purchase an suv from there and they sold us a vehicle which has a lot of issues 1) Paint issues 2) vehicle smells burns when we drive 3) broken key fobs As it was late in the night we purchased we couldn't see all those Next day when we go ask them The person from service told us it will smell like that for couple of thousand miles Which was odd I purchased dozens of vehicles in my life never heard anything like that They claim MAZDA vehicles smells burnt for a while And about the paint they said MAZDA SENT IT LIKE THAT AND THEY SOLD ME LIKE THAT and when I asked what about PRDI they told me that they don't inspect the vehicle for paint or damages They only do for fluids Also when I got the vehicle they promised me all weather floor mats When I ask for them the sale person SCOTT told me he can't give me in the dealership he has seen them out and have to hand it over to me some where else other than dealership When we ask about This the sales person got angry and told us we are stupid people saying stupid things and said As the sale is already done he don't care After all this the sales person walked over to my face trying to threaten me and told me they won't do anything about it I can not believe MAZDA encourage this kind of dealership No wonder why there are no people buying from this dealership As I can see inventory is almost none read more

I am so happy with the service department! Have been there twice and both times they have gone above and beyond to help me. Today I came out of smiths and realized my back rear mud flap was just hanging on. I went across the street with grocery's and no appointment. Within 5 mins they fixed my car without me having to exit my vehicle and I was on my way!! Did not charge me ! Friendly, knowledgeable and impeccable service. Why would you go anywhere else! Thank you!!!!!! read more

Big time return customer! This visit was to get a full detail on my car... PERFECT! My car feels like the day I drove it off the showroom! Thank you service team! read more

Be careful. They were willing to let a used car roll out the door with an oil leak that their own mechanics couldn't figure out. Could be a several thousand $$ surprise waiting for you. I get it's a used car but to willingly let it walk out the door like that is not ok. read more

UPDATE (4 stars): My wife insisted that we return the vehicle. We took it back two days later. It definitely was a no-hassle experience. We ended up not paying a penny for anything. I was extremely satisfied with the experience of returning the car (although I still wish I could have kept it). Thanks Bountiful Mazda for your understanding. The only reason I did 4-star instead of 5-star rating is because of the buying experience below. The experience of the return would definitely merit a 5-star rating. ORIGINAL (2 stars): We bought a used 2012 Toyota Corolla from Bountiful Mazda. This dealership contributes to the stereotype of shady, untrustworthy used car dealers. Garth was the salesperson who sold me the car. He was pleasant person to work with, but there were several trending actions that lost my trust of this dealership throughout the buying process. I admit that there were flags that probably should have warned me to discontinue to purchasing process or at least put in several hours of research into this particular car, but I mistakenly trusted the dealership as a replacement. The first signs of shadiness that began the downward trend were little actions such as talking around questions of services on that Carfax report that were performed at the dealership prior to listing the car. Garth was unable, or unwilling, to say what services were done on multiple Carfax services recently performed at his dealership. Another frustrating thing that I keep kicking myself for is that the key they gave me with the sale does not open the trunk. If you are familiar with Toyota keys, you'll recognize it as the Valet key. I was not familiar with Toyota keys, and when I asked him about the key, he said that it was the key that they received with the car. I would expect a trusted dealer to briefly explain that it did not have the capabilities of a typical key, like opening the trunk. Once the sale was made, Garth filled out the paperwork at a price that was about $2,000 above the sticker price. At the time I thought it was a simple mistake. After seeing the pattern of distrust that I experience through the process, I would not be surprised to learn that attempting to hide a couple thousand dollars in the paperwork process is a common practice. After we had finished with Garth, we then had to wait over an hour for 'financing' because they only had one person designated to do this process. Now, 'financing' is not what we expected especially because we were paying cash for the car. During the financing process, they hid an optional expense. Again, I should have been more careful to notice this. While signing all the different documents of required fees and terms of the sale he slipped in an optional shadowmark service for $189. Had I known that it would cost me $189 for this signature, I would never have signed. The design of the process was meant to hide this cost, and they got me. As far as the quality of the vehicle goes, I am happy with the car I purchased. Only time will tell if it is a lemon, but I don't have any reason to believe that the dealership is hiding anything. As a recommendation, if you are satisfied reading all the fine print of each document you sign and putting your confidence in the contracts instead of the sales force, then this dealership would be a satisfactory experience. If you trust the sales person to tell you what you are signing during the process, the I would recommend to keep looking for a different dealer that you can trust. As an added note: My wife and I recently bought another car at Kentson, I will say that we experience a much more pleasant, trustworthy process. However; I should note with Kentson I was surprised to learn about an extra fee of nearly $400 for paying cash for vehicles (I may be remembering that number incorrectly). After they advertised as being transparent with all the fees, I was disappointed that a new fee would be added during the closing process. read more

This dealership has created such a positive experience for me. I recently leased a new Mazda3 from them but had gone in multiple times beforehand to test drive different vehicles. I worked with Weston every time I went in and for leasing my new Mazda. He and the several other employees I worked with are not pushy at all (which I experienced a lot at other dealerships). I would definitely recommend coming here for all of your sales related inquiries. read more

Bountiful Mazda - They put a big red bow on my car when I went to pick it up! - Auto Repair Near Me - Bountiful, Utah

The service department is great. They have been very helpful and honest. If you are having trouble with your Mazda any Mazda, I took em my Miata, give these guys a call. And on a side note the new Mazda 6 is great, don't buy that Camry till you drive one . read more

Another excellent experience with Dianne at Bountiful Mazda. We bought a CX-3 from her back in 2015 and she was great during that whole experience. She worked with me over email since I live about 35 miles from Bountiful so that I didn't have to keep coming in a bunch of times. When we decided we wanted another Mazda, we knew who to go to. Dianne is so wonderful to work with. She is very friendly and charismatic. She worked up paperwork for us quickly and we have never felt pressured in the process for anything, not for a car, not for add-ons. She even gave us some pizza because it had gotten late and she knew we had come straight from work and hadn't eaten. Truly a great experience, and we will be returning for future Mazdas. BMazda is absolutely the best Mazda dealership in the state, and Dianne is the best person you can go to for your car needs. read more

Sales department is as friendly as dealers go, but they're still a car dealer and aren't anything special in that sense. The service department is absolutely ridiculous, I will absolutely never be going back. They are always trying to milk their customers for unnecessary services. They pitched to me that I needed a transmission flush, and not ten minutes later, did the same to several other customers. Interestingly enough, the little tray they bring around showing the condition of the fluids seemed to be identical for every customer... They also did the same to my mother-in-law, and I refuse to believe that every single customer of theirs is driving around in need of a transmission flush. Avoid these guys if you're looking for a reputable, trustworthy mechanic. read more

The folks in the service department are very friendly and honest, but are lousy at communicating with their customers. I took my vehicle in for service, and they were very helpful in resolving my problem, however I constantly had to call them to find out when my vehicle was done. Cost me a day of work because they were lazy. Also I overheard a conversation the kid at the parts window was having with another employee, and this clown was a total scumbag. Do not buy parts from them. He was rude to me when I asked him about a roof accessory for my Mazda 3. Luckily the parts are always cheaper online, so I would never buy from a dealer. Bottom line is this place is a car dealership, and by definition, they employ scumbag salesmen. I will continue to take my car here when I need to go a real Mazda shop, but I will also be looking for a mechanic for the everyday jobs. read more

We just bought a CX-5 and they were very helpful. Thumbs up to Taylor, he was our sales person, not only he helped us and answer all our questions but he was honest with what I was getting. The deal went smooth and I am the happy owner of a Mazda. Overall all the people that worked with us were very friendly. I will definitely recommend everyone to go there. Most important, they do not run your credit before agreeing on the price of your car... imagine... you do not have a very good credit and every dealer you go runs your credit... watch out for those tactics! Bountiful Mazda thank you for being honest! read more

I traded my 6 in on a new CX5 in February. I was in that dealership for TEN HOURS. That to me is absolutely unacceptable. I was even supposedly working with some high end manager (fleet or sales I don't remember). Even half that time would be more than I think it should take. While the dealership looks good, the "appeal" for me is quite diminished. They still have their "Tires for Life" posters hanging up, but they only gave me 1/2 "Tires for Life". I feel kind of hosed by that too. Sad to say that I'm not sure I like the vehicle well enough to say it was close to worth it. IF I ever decide buy a Mazda again I will certainly remember that long and miserable day and consider all options. I like these guys better than Freeway in Ogden, but there is always SLC or BOI? read more

The whole team here has been great , especially Jake . They were patient while I asked lots of questions and honest about the pros/cons of every feature. They worked with me on financing options and around my crazy work schedule . I tried other dealer s but the service and overall vibe here was the best . I would buy and recommend coming here- I bought a cx5 and was walked through all the features and set up- service was above what I expected!! read more

Bountiful Mazda - Auto Repair Near Me - Bountiful, Utah

These guys are AMAZING! Weston, Dina, Scotty and Mike were all so great! Very kind and were genuinely interested in helping me with my lease. :) I had just had a very long/exhausting day at Young Mazda in So. Ogden...negotiating with the guys there on a 2021 Mazda CX-5 Touring. They were all very evasive and wouldn't answer some basic questions regarding the details of my lease, trying to screw me over. I finally walked away from the Young Mazda dealership. I then called Weston at Bountiful Mazda dealership. He was very responsive to my text. Weston even made a phone call to the dealership on his day off, to make sure I got taken care of. I drove right over to Bountiful Mazda, meeting Dina, Scotty and Mike. All three were very professional, kind and straightforward. Bountiful Dealership had a much cheaper price on their Mazda CX-5 Grand Touring. Young Mazda dealership in Ogden wanted to charge me thousands more $$ on THEIR Mazda CX-5 Touring. So I got lucky! The team at Bountiful Mazda were so easy to work with, definitely a breath of fresh air! I am so grateful I chose to do business with Bountiful Mazda! The BEST EVER read more

The guys at bountiful Mazda are awesome. They did everything in their power to help me get the car I wanted. The process was so easy and fast. My family has bought several cars from them and they never disappoint. Their service is beyond satisfactory. My purchase is just out of this world amazing and everything I've hoped for + more! I am definitely a customer for life. read more

I don't understand the negative reviews, we LOVED our experience buying a used car at Bountiful Mazda! Our salesman Jake was helpful, knowledgeable, low pressure and friendly, we seriously loved him! We loved working with them and won't hesitate to return when we need another car or need to trade in. As far as maintenance goes, we have a family mechanic who we plan on using for maintenance services. read more

Fantastic dealership. Truly class act establishment. They bend over backwards to get you the car you want at the payment you can afford. Loved working with Tyler on my new mazda CX-5. read more

Bountiful Mazda - Beat coffee station here - Auto Repair Near Me - Bountiful, Utah

This is not the place to purchase or service your vehicle. sale staff give you the run around, won't get back with you after the sale. Service department are the worst in the world. No shuttle service, no courtesy vehicle, no car wash. Mazda can be a great car. Manufacture need to pay attention on sale and service. I heard service in Murray is 100 times better. read more

I've leased 3 cars with bountiful! Every time I come here they are the nicest people and the guys always take care of me! I came in today with my husbands car. He ran over a massive nail. Chris totally hooked me up! I love all the guys here! That includes Scotty, Tyler and Karl! Thanks guys!! Bree read more

I couldn't have asked for a better experience in a time of question, frustration, and worry. BMazda really went above and beyond in making sure that I was taken care of. I sent an email with my concerns in hopes that they would be able to help me out. When I received a personal call the following morning, I knew that no matter the outcome, I would stay a loyal customer till the end. To receive a personal call (even if the answer isn't what the customer wants) proves that these guys really do care. Thank you, Bountiful Mazda, for proving that there is still humanity in the world of car dealerships. read more

I recently purchased a 2017 CX-5 from Bountiful Mazda. What's most interesting is that we never visited the dealership. I live in Carson City, NV and found the car using an auto website. They put me in touch with the dealership and from then on I dealt mostly with Weston Morrey who was very professional and informative. The only minor disappointment was that none of the paperwork for the cash transaction could be done on line. All the documents were sent overnight with UPS and had to be notarized. In comparison we sold one house in CA and bought two in NV and it was all done on line. We are very happy with the car and would not hesitate to recommend Bountiful Mazda to anyone looking to purchase a new or used Mazda. read more

Karl Nygard, Used Car Manager, was excellent to work with. Offered good value for my trade in and found the vehicle I wanted for below market price. I would definitely go back to Bountiful Mazda, thank you! read more

Warning... If you buy a car from them and they say "free" tires for life!! Don't believe it!!! Sometimes it's true and the next time not so much! I guess they don't expect loyal customers to keep the same car for 7+years put 106,000 miles on it and keep getting it serviced with them. They want you to go somewhere else...they don't want you to keep coming back, when they have already spent $2,800 on tires for you!! So "free" tires is a false term!! You've been warned! Very unhappy and unsatisfied customer after 7+years of loyal service!! read more

Bountiful Mazda is great until you need them to do something they've promised you. When we purchased our car we were promised a free tires for life. One year later I called and set an appointment. First they said they would check the contract which they did then the appointment was set. I dropped the car off. Next they told me that because I haven't had the car serviced there the contract was void. It's a turbo diesel and in order to get the oil changed the fuel filter has to be changed in the gas tank and they said they could not do that. I explained that and was told they would call me back. One hour later they called me back and said they had re-examined my contract in the tires for life space was not signed. They probably erased it. They have no intention of honoring their promises at Bountiful Mazda. Don't buy there. read more

The cover to my car's undercarriage completely came off in Ogden on the 4th of July after I hit a rock. I was able to clip it back on temporarily but called Bountiful Mazda the next morning. Mike answered the phone and was so polite and said he'd definitely be able to take a look at it. I told him I'd be there within an hour. He pulled in my car, looked at it, found two broken clips, replaced them, and told me it was such an easy fix to not worry about paying anything. I was so impressed. I will definitely be coming here for oil changes and servicing from now on. read more

I was taken advantage of here and was treated like it was my fault they messed up. I specifically told Mike Davis the service advisor not once but TWICE to not change brake pads until he talked to my husband since my husband said he would like to replace them himself. They replaced without informing me or my husband and stuck us with the bill. Mike was rude and arrogant. Only come here if you have 3-4 hrs to spare for an oil and tire change and that's with an appointment made. Tires for life is a joke also, they only give you what's in stock and not the "nice" tires you purchased the vehicle with. Should have known we were in for it when we bought the car for the jerk of a salesman but we thought, "hey give them another try" big mistake! 5/26/17 UPDATE The manager of the dealership called me, was very apologetic and gave me a few options to rectify the situation. He apologized for Mike's rude customer service and assured me I was a loyal customer. I was impressed with his response and genuine care for the horrible situation I was put in. Changing review from 1 star to 3. read more

I went in there yesterday to get an oil change plus my emissions and inspection done on my 2012 Mazda 3. They took some time checking everything and even fixed a flat tire I had . Then everything turned south. They said I needed to replace a rear stabilizer link for 199.00 . I told them I have the Warranty and it should replace it. They took forever to find documentation on my Warranty, they looked it over and said you still need to pay the deductible of 200.00. They said "so either pay the 199.00 or the 200.00, or your safety inspection will fail" I told them I will have my other mechanic look at it to do it cheaper. So after being there for 4 hours I get my car back , with my FAILED inspection and take it to a mechanic shop. They said "it all looks good to me" ..but to take it to another inspection place. So I drove to the next emissions and inspections place and they said they couldn't see any issues with the rear stabilizer link. Wasn't loose or cracked or Anything!! They passed me on my inspection! I call bountiful mazda back and they said they would look into it... I get a call back 15 min later and they say they trusted the guy that did the inspection... And they said "if you want to come back we will give you a discount on that repair" I couldn't help but laugh a little as I told him ... "well , since Its not broken or loose and I passed inspection somewhere else than I don't need you to repair it " All he could say was "I don't know what to say" ....... I Didn't like my experience today at all. read more

I had a really great experience with the service department. They totally saved my car from breaking down. I was driving cross country and had my check engine light come on. Chris helped me through the whole process. Not only did they correctly diagnose the problem (thermostat sensor), Chris brought in more technicians in order to squeeze me in to their booked schedule that day. I was in and out really fast. They were very friendly and professional. I am happy to report I safely made the 3,500 mile trip thanks to them. I highly recommend them and you ask for Chris. read more