Family owned. Really makes you feel like you are a person and not just a job or number!read more

We are absolutely blown away by the amazing experience we had with Superior Bath Systems. From our…read moreinitial contact to the installation follow up, every single person involved was friendly, helpful, knowledgeable, and professional; we felt very taken care of by this company. David L was our initial poc and I should've known something was special about him when he kept pulling more and more items out of a moderately sized bag like a magician with rabbits. He came to our home and worked with us on what we needed versus preferences - including concerns and potential issues we didn't even think of. His time and focus on our project was just the beginning of our walkin shower journey. Our second poc was Carrie who is exceptionally competent at the "office" side of the business; she managed the inner workings and even made direct contact with the VA for us so that we wouldn't be stuck in the middle. Her affable nature and consistent communication made this part of the process - which I thought would be the worst - easy and stress free. Our materials took some time to come in but we never felt forgotten during those weeks. And then installation day came! Our expert installer, David H, literally sealed the deal for us. He was so respectful of our home and genuinely a delight to work with. He is well versed in this industry and his skills are beyond compare. I was impressed that he knew the answers to most of our questions but of the few he didn't know, he called someone who did to provide us with accurate information instead of just making something up. We were extremely pleased with his personality and his workmanship. In the end, we got an outstanding new bathroom shower with zero hiccups and complete confidence in Superior Bath Systems. We could not have found such a unique and positive experience with any other company; I am sure of it. I would give this company far more stars if I could; definitely recommend. Thank you to everyone who made this happen for us!

I am writing to share my feedback regarding the exceptional service I have received from your team…read more While I have worked with Ferguson on several projects over the years, my recent experience has been the best to date, largely thanks to David. David has gone above and beyond in helping me source bathroom plumbing fixtures for my current project. His product knowledge and commitment to customer service are truly outstanding. It has been a pleasure working with him, and I wanted to ensure his hard work and professionalism were recognized. Thank you for maintaining such a high standard of service.

Nice items with poor customerservice. Paid over $250 for a light. Received item but missing…read moremounting hardware. Contaced them and two weeks later, still no mounting hardware. Poor service......

Had horrible experience with sales associate, Beth, and my bathroom remodel. she allegedly spoke…read morewith my contractor that was also recommended by Kohler and told me that a 36 inch vanity would fit only later to find out that it didn't and it was not returnable. She knew it wasn't returnable and didn't give me the heads up that I shouldn't take a chance that it wouldn't fit and I would be stuck with it. On top of that, she told the contractor that I wanted the brick tile stacked in my shower when I explicitly told her that I wanted it horizontal brick pattern. So I'm stuck with that too. Even after I spent all that money at the Kohler store the manager and the owner, Joe Rotskoff, were such jerks and acknowledge how I was misled and ripped off. I would not recommend anybody to deal with the Kohler store in Indianapolis.

We recently completed a shower replacement project, upgrading the hardware, flooring, and tilework,…read moreand installing new dual showerheads with a hand wand. The Kohler hardware was purchased from Donnie Briggs at Kohler, and the tilework and installation was done by Mark Groce. Mark has strong attention to detail from getting the grout mix and color to carefully placing each tile. The process could take a while since some of the items needed may need to be custom cut. We're incredibly happy with the craftsmanship and quality of the finished shower. I highly recommend both Donnie Briggs for hardware and Mark Groce for his construction/installation work and both of them are great with design and attention to detail. I recommend future clients to be involved in the construction process, as it helps with communication and decisions. I would gladly work with both Donnie and Mark again for any future projects.

Bad service and bad installation. Would recommend going somewhere else. I have absolutely no…read moreconcept of customer service. Expect nothing once you write the check. Sales guy was very nice.

Update. After posting my initial review, and reaching out to Dave Smith, who's email I found…read morebelow, I was contacted by the install team and they are now scheduled to install my appliances in 3 days. New construction is always hard, we have built a few homes and there are always challenges. We have always used Fergusons and been happy. Sometimes you just have to shine a bright light on the issue.

It was a pleasure working with Genta on our kitchen cabinet quote. She's a great communicator and…read morewent above and beyond to understand our layout answer our questions thoroughly.

Genta and the crew at Indy Home Design made our recent remodel almost easy. We planned the kitchen,…read morethen ordered the cabinets, sink, hardware, flooring, even some furniture for the living room. We could have ordered our appliances if we didn't already have what we needed.

I planned to purchase tile from this company and was charged the incorrect amount. I immediately…read morewrote back and asked them to fix the erroneous charge. I have reached out repeatedly and the issue has still not been corrected. No one is answering my emails or phone calls. This has now taken 6 months! I attempted to dispute the charge but long story short, my CC company said I have to deal with this through the merchant. COMPLETELY DISHONEST. DO NOT PURCHASE FROM THEM! I will happily remove this review if the issue is corrected.

So far, so good. Bigger and better selection than the tile store. Refreshing to see more shapes,…read morecolors and styles! First order placed. Second order will be coming from main warehouse in Toronto. Homero is from Spain, and his manner is very elegant. We told him he should have cappuccinos in the showroom! We kept changing our minds, and he was nice and helpful as could be, no problem, no judgement. Prices are reasonable and competitive. Selection is outstanding. So, we'll see. Will add to the review when first two orders arrive.

We are Costco members and that's how we found ACO. The sales man told us our flooring options were…read morelimited with Costco (only 4 styles) and he'd recommend using ACO's line/options. Whatever that's fine... I found it odd the salesman wanted to show me sooo many options via text and only brought 2 to my house to look at it in person. I really liked one of the options though so it worked out. Scheduling was easy, the team was at our house on time to install, and were done in a couple hours. That said, I'm pretty confident in my assessment that the floors that were installed were not what I picked out. What I picked was very light, grey, almost concrete looking. What was installed was very dark and a lot of brown tones... it's like it's the same style but the wrong color was ordered. I mentioned this to both the project manager and the salesman, neither acknowledge me. For that reason I wouldn't use them again and unlikely to recommend to my family and friends.

I first found out about this company through Costco because they provide flooring via Costco. Was…read moreso excited to learn they had a kitchen design division. When we decided to go ahead with the project, the entire team came to my house, plumbing, electrician, etc. to assure that what the designer had presented was all doable. Our designer, Dani, was excellent at accommodating all our wishes and our project manager, Ryan, was very thorough and communicative. The actual project was mostly completed while we were out of town, but through their app and texts, we received pictures and questions every step of the way. At the end, every minor detail was attended to and we couldn't be more pleased with how it turned out. I highly recommend this company for your remodeling project!

I came across this store by fluke at one of my business trips few years ago. My first impression…read morebeing an outlet store, it was clean and organized. Love the Le Creuset products. At every trip to Indianapolis (maybe 5 times per year), I have made it a custom to stop by even if I have 10mins to look around. I have always good stuff and GREAT deals! I have never left empty handed, always end up buying stuff at each trip. At this store not only do they have a vast variety of products but their customer is the BEST. I have mainly worked with Justin. He goes above and beyond to help you find the right product and right deal. He is great at follow-thru and reaching out to his customers. If you are looking for old school mentality (customer first) with great customer service, he is the guy! He takes his time explaining any product and is very knowledgeable with Le Creuset products. He never makes you feel rushed to make a decision and has also stayed after hrs to help me with my purchases. I highly recommend both the store and Justin for any Le Creuset products, trust me, you will not leave empty handed from this store.

I've stopped in here twice. It's not what I usually think of as an outlet store, but if you aren't…read morepicky on colors you can find some deals. Staff has always been friendly and not pushy. I'm a browser who is looking for a deal on certain colors. On the main items, color selection is so limited. Braisers and Dutch ovens in mostly red or orange. Deals aren't the greatest except in bakeware.