We recently completed a shower replacement project, upgrading the hardware, flooring, and tilework,…read moreand installing new dual showerheads with a hand wand. The Kohler hardware was purchased from Donnie Briggs at Kohler, and the tilework and installation was done by Mark Groce. Mark has strong attention to detail from getting the grout mix and color to carefully placing each tile. The process could take a while since some of the items needed may need to be custom cut. We're incredibly happy with the craftsmanship and quality of the finished shower. I highly recommend both Donnie Briggs for hardware and Mark Groce for his construction/installation work and both of them are great with design and attention to detail. I recommend future clients to be involved in the construction process, as it helps with communication and decisions. I would gladly work with both Donnie and Mark again for any future projects.

Had horrible experience with sales associate, Beth, and my bathroom remodel. she allegedly spoke…read morewith my contractor that was also recommended by Kohler and told me that a 36 inch vanity would fit only later to find out that it didn't and it was not returnable. She knew it wasn't returnable and didn't give me the heads up that I shouldn't take a chance that it wouldn't fit and I would be stuck with it. On top of that, she told the contractor that I wanted the brick tile stacked in my shower when I explicitly told her that I wanted it horizontal brick pattern. So I'm stuck with that too. Even after I spent all that money at the Kohler store the manager and the owner, Joe Rotskoff, were such jerks and acknowledge how I was misled and ripped off. I would not recommend anybody to deal with the Kohler store in Indianapolis.

Granite Depot (love the name) did an exceptional job on my new kitchen countertops! Great service…read more& communication all around... My salesperson (Masha) sourced an older style of granite that I saw on their website that was currently out of stock...They went above and beyond doing that! I made a mistake on the initial measurements, and they came out a few evenings later and cut/notched the granite to go around a cabinet free of charge! Their pricing was in-line with competitors, and I liked that I could see the granite/quartz in person at their shop here in Indy (other than pic on web), unlike the big box retailers! What can I say?? FIVE STARS ALL-AROUND!

On pint service. Easy to communicate as the feedback is immediate. Also the price was surprisingly…read morelow, compared to other quotes. Nevertheless the service received was top notch. Definitely on my list of companies to recommend for the home improvement projects.

As an Interior Designer turned Sales Rep, take my word for it - ACo is amazing!!!!…read more I met some of the team at ACo when I was selling commercial flooring and had them as one of my customers. Once I decided to renovate my master bathroom, I decided they would be my first to call b/c I knew the team there and knew they did great work! Well, they didn't disappoint. I worked with Kayley Vargo, (one of the interior designers there who I also knew from the commercial design community), on how to make my bathroom dream a reality. Her patience, skill, and creativity made her a perfect advocate for my design needs. Kayley helped me figure out the best use of a challenging space and was incredibly helpful when working with me on finding the best products to use, etc. She and I had an absolute blast designing the space!! From there, I had an amazing project manager, Bill Cundiff, who "held my hand" through the entire process, was readily available with any questions I had. Bill truly went above and beyond for my project. Without his knowledge and expertise, I doubt this project would've gone as smoothly as it did. In addition to Bill, all the tradespeople who worked on my project were wonderful as well. Their attention to detail and skill was very apparent in the finished result. In the end, I have only amazing things to say about ACo. They were a dream to work with and the bathroom I have now is even better than I could've imagined. Many, many thanks to the team at ACo for helping me realize my vision and for being such amazing people in the process. If you're looking for help on any home design/renovation needs, (or commercial needs for that matter), look no further, ACo is the best.

We are Costco members and that's how we found ACO. The sales man told us our flooring options were…read morelimited with Costco (only 4 styles) and he'd recommend using ACO's line/options. Whatever that's fine... I found it odd the salesman wanted to show me sooo many options via text and only brought 2 to my house to look at it in person. I really liked one of the options though so it worked out. Scheduling was easy, the team was at our house on time to install, and were done in a couple hours. That said, I'm pretty confident in my assessment that the floors that were installed were not what I picked out. What I picked was very light, grey, almost concrete looking. What was installed was very dark and a lot of brown tones... it's like it's the same style but the wrong color was ordered. I mentioned this to both the project manager and the salesman, neither acknowledge me. For that reason I wouldn't use them again and unlikely to recommend to my family and friends.

I just purchased two chairs from this beautiful store…read more Caleb was the consultant I worked with and his knowledge and understanding of my decorating needs helped make the purchase even better. Would love to collaborate with him in the future for all of my design and decorating needs!

I dreaded the process of picking out tiles for the shower renovation and carpet replacement I…read moreneeded to do. ICC has so many quality options and I wanted a one stop shop. David R. was very helpful and communicative every step from beginning to end. His expertise in tile gave me the assurance the job was going to be thorough and look amazing!

One of the worst experiences I've ever had. Not only will I never use ICC again, I am going to…read moretell at least 10 other people personally about my bad experience. If I could give it 0 stars I would. We are going to put all new engineered hardwood in our home. We are starting with our basement first and then in a few months we will do the rest of our house. So I go to ICC flooring to hopefully find a product we like. From the very first moment I set foot in their store, literally nobody comes up to me to ask if I needed help, even after looking for about 15 minutes. I eventually had to go find somebody. This should've been the first indication not to use them, but I found a product I liked so I decided to buy from them anyway. Our basement requires $14K worth of this product, so it's quite a big order. The salesperson I worked with to place the order was named Nichole. After ordering, I texted her to let me know when I could expect delivery. This was on a Friday. I received a text later from her that said she would get back with me on Monday because she's out of the office. That's fine and understandable so I wait for Monday to get the text. This is her text, "Hello, the material looks like it will be here on the 16th. We typically don't deliver. If we install the installer is responsible for pick up." I am just buying the material from ICC and having my own installer put it down, so obviously I need it delivered to my home. It has to acclimate to my home for 48 hours before an installer can put it down. I am paying my installer just to put the product down, so of course I need ICC to deliver it. I just spent $14K on flooring and she is saying they won't deliver it unless I spend another $150 for them to do this. Talk about a slap in the face after just spending $14K and I will be spending another $11-14K in a few months. Of course I wasn't happy and said, "What do you mean, you are going to charge me extra to deliver it?" At this point I was really angry and told her I wanted to speak to a manager. I called and of course I couldn't get a hold of the manager, only their voicemail, so I left a message, to which I never received a call back. So at this point I wanted to look at the actual invoice to see who the "Ship To" was listed for. I went home, pulled the invoice up and it had the "Ship To" as my address. So I texted Nichole and told her this and asked if it was going to be shipped to my house or ICC because it has my address for the "Ship To." Obviously I want it shipped to my house. She says it would be shipped to ICC because there has to be an unloading dock where it is shipped because it's 3K pounds of material, even though it says ship to my house. There is NOTHING on the quote or invoice that has a separate amount for shipping or delivery. So basically they are trying to stiff a customer that just spent $14K on flooring for another $150, when nothing was ever originally specified about this and any ordinary person spending this amount of money would expect the material would be delivered to their home. When she realized her mistake of never specifying there would be a separate charge for delivery and the invoice saying it was to be shipped to our house was when she gave in and said they would deliver it without the extra fee. She was literally arguing with me on the phone over this $150 delivery fee and even loudly told me, "I've been doing this for 20 years and know what I'm doing!!" She has no idea what she's doing and obviously has never taken a college business course in her life. I will never buy from ICC again and I will tell lots of other people about my bad experience. I have an MBA and own my own business and if I had an employee act like this to a customer, I would fire them on the SPOT! Absolutely atrocious way to run a business and treat a customer! I will find this particular flooring from another flooring contractor in a few months to do the rest of my house. DO NOT USE ICC! Oh, little update, after I finished this review, I get an email from Nichole with a new invoice that I have to sign off on that now has an extra line for "installer delivery" of $0.00 that she wants me to sign off on. Just a note, this was never listed on the original invoice. It just had my address as the "Ship To."

Susan helped us plan out and design several rooms in our new-construction home. We are extremely…read morepleased with how the rooms turned out and will use her services again when we are ready to create our new spaces!

Bought flooring here as a repeat customer and brought friends along this time, to share the savings…read morewith !! Buzz was friendly and great to deal with, he made the experience enjoyable ! We went home with a trailer load of flooring and happy wallets ! Always send people this way...... save and get great flooring. Worth the 100 mile one way drive to do business . Thanks Buzz......I am sure we will back !!!!

Great service, wonderful product, outstanding price! We saved thousands with Floors to your home!!!!read more

I waited about 8 months before writing this review because I wanted to truly live in and use the…read morespaces--and I can confidently say we had a fantastic experience. We worked with Ryan as our project manager and Holly as our designer on our powder room and kids' bathroom renovation. From start to finish, they were incredibly accommodating, patient, and attentive to every detail. What stood out most was how quickly and thoughtfully any issues were handled. All the issues that came up (not many) were handled immediately and in a way that felt thoughtful and aligned with our expectations, which made the entire process stress-free. The communication throughout the project was clear and consistent, timelines were respected, and the quality of the work has held up beautifully. Holly did a wonderful job bringing the design together, and Ryan ensured everything ran smoothly every step of the way. This is honestly the first time I've worked with a contractor/company where I've felt this positive about the entire experience, even months later. I wouldn't hesitate to work with them again and highly recommend them to anyone considering a renovation.

We went with Chateau Kitchens & Home Remodeling for our kitchen renovation. Holly Blevins was our…read moredesigner. We have a general contractor we work with who did our demolition, installed the floor and ran the utilities. Chateau did the design, cabinets, backsplash, wall tile, countertops, helped with appliances, and lighting. First off - wow, it's been over a year later and we all still love our kitchen. Check out our before and afters! We did shop around with other companies to find who we wanted to work with for this remodel. When we met Holly and saw the cabinet options Chateau had to offer, it was a certain decision. Holly Blevins is an amazing designer who is fun to work with. The kitchen was my wife's project. She and Holly worked so well together syncing up on design ideas. Holly kept our decisions in-budget and on-time. She is simply amazing! When it came to our general contractor working with the construction crew at Chateau, our GC said they were very good to work with. From my perspective, they worked as a united team. It was easy to work with Chateau. They sell excellent products with many choices to fit any person's taste. They came to our house in the beginning, took measurements, talked to us about the process. We agreed upon the cost. Got things ordered and started the project. There was great communication throughout the project. We always felt that Chateau had our back and that our project was important to them. They cared that we would get the kitchen we wanted and that it was designed in a way that we would continue to enjoy it. There is an extra service you can elect to pay for related to design. We did pay for this. It allows the designer to keep helping throughout the project. Some people may not want this and if that is you, you can elect not to have it. My suggestion is to get it. Once the project started and we needed to make decisions, Holly was with us every step of the way helping with the decisions when we needed her. The service was highly valuable. More than once my wife and I said that we were so glad we had the extra design service. After a year, the kitchen is still great. We are happy and highly recommend Chateau Kitchens & Home Remodeling!