Not open 24 hours like advertised. This is the second time I've tried to go and they were closed…read more Very frustrating when I dealt with mass Ave traffic. Love the concept and great helpful employees when open. If you don't have the capacity to be open 24 hours, don't advertise it. Call before making the trip!

This is the latest location for local Hardware chain Trust to open. I wanted to set them up so…read morethat yelpers could find the business. I think Fusek's True Value is the only other hardware store in the downtown area, so for those who reside near here (especially those who own homes with lawns downtown), there is now another option. It is located across the parking lot from the new Bodhi Cocktail Bar & Thai Bistro in the site formerly home to Indy Reads (which moved to Fountain Square.) Before you read any further, know that because I don't live downtown, I didn't engage in any transactions while here, so I hope others will soon add more detailed shopping information than I can. The shop is especially prepared for home owners in the area. Lots of items for outdoor work as well a the standard aisles of small items do it yourselfers need and can't find elsewhere. Note that when we visited, a "house" dog was lounging near the counter. So, I would advise not bringing your pets with you to shop since I don't know how they might interact. The dog did not move during our entire visit. Seemed well mannered. One of the benefits of shopping here is that they are open 24 hours a day. My wife asked and yes, they do get shoppers throughout the night! I am glad I'm too old for those all night projects now, but realize that when you get started on something, you sometimes just want to get it done and having a place to get the supplies you need is a huge benefit! The one negative that keeps this from an even higher rating is that the parking is very limited and if you wanted to bring a big truck for hauling larger or multiple purchases, you may have some difficulty in the small parking/loading area compared to most hardware stores I have frequented. But, the store did have a lot of needs covered. I think they are supposed to be a paint supply specialty shop as well. But I didn't realize that until I got home and read some info on their website. If you are downtown for some excellent food, stop by and check Trust out. It might save you a trip to one of those big box stores later. Review #3905

We had such a lovely visit here last week, picking up some items for spring garden. The staff was…read moreincredibly helpful and friendly. We purchased several vegetables, like kale, cabbage, Brussel, sprouts, and more. We also purchased some soil and a few other household items we were running low on. Our experience was great from start to finish, and I was very impressed with their selection of gardening vegetables. There were multiple varieties of greens, a dozen plus a Herbs, and pretty much everything you could need to start an expansive vegetable garden. Looking forward to future visits at this neighborhood, hardware store.

I had a hiccup in an attempt to use my rewards points during a purchase and the cashier asked the…read moremanager for help (I think his name was Mark?). He told me he had never seen or heard of anything being online as I was offering to show him the info on my phone. I was confused about this reaction because it was this store that prompted me to sign up for the awards program online in the first place. He seemed agitated and cut me off mid-sentence and walked away from the register. He also said he would 'check with someone.' The cashier and I were both confused by this. She asked him to confirm whether or not he was talking to someone else about it while he was standing 10 feet away noticeably not busy. He scoffed and replied 'I'm not doing that today' while rolling his eyes. The cashier looked uncomfortable and apologized to me. The manager didn't care if I made a purchase or not. I'm not sure if he was in a bad mood before I came in, but he was unnecessarily rude and unprofessional in a situation that could have easily been treated with more grace. The other Sullivan locations nearby have been amazing with their customer service. I recommend shopping with any one of them instead.

Jim was very helpful in finding the right masonry wall anchors and drill bit to go with them!read more

very friendly and helpful people that work here. We need more mom and pop shops that are here for…read morethe customer and know what they are talking about.

They have been extremely helpful to find what I need, will locate it, and get to the store and have…read moregiven me great gardening and tools advice. An have everything!

Hedlund's Hardware has to be one of Indy's weirdest little gems. Located in practically the perfect…read morespot on the corner of 62nd and Keystone with a Broad Ripple Avenue address, Hedlund's Hardware looks and feels like a blast from the past precisely because it really is a blast from the past. Established in 1935 by Claude and Mary Hedlund, Hedlund's was at first a General Store but now limits itself to a somewhat broad definition of hardware and a personality that practically defies explanation. I avoided Hedlund's for quite some time. I'm a wheelchair user and Hedlund's Hardware is one of those places that practically screams out "You're going to break me!" as I delicately wheel myself through the aisles (or the ones that are passable, a fact that will change from visit to visit). The truth is that some people will hate a place like Hedlund's. It's a chaotic, eclectic, and seemingly disorganized (It's actually fairly well organized) establishment in a world where we want big box convenience and 19-year-old Tommy pretending he knows everything there is to know about plumbing or house repairs. HINT: Tommy doesn't know. At Hedlund's, though, they do actually know stuff. Hedlund's is not a big box store. In fact, it's not even a particularly big store though it's much bigger than it appears from the outside. Hedlund's is not a Sullivan's Hardware, a nearby behemoth that is also local but is much bigger and more contemporary. Hedlund's is, at least in my view, a bit of a cultural icon. It remains in the Hedlund family and is locally owned. I have no idea if this is the original building, but it's definitely symbolic of the history of the area. As I noted, if you need true accessibility it's not likely to be found here. You can get in the doors (most days) as they're level to the ground. That said, Hedlund's packs stuff in here and aisle passage is hit-and-miss. However, folks are friendly, helpful, and actually knowledgeable here and it's worth it to at least visit the place even if you don't completely fall in love with it. It's a unique space, a unique hardware store, and sort of an outcast right between Lowe's and Sullivan's on Keystone yet it continues to be a beacon of sorts and I'm sure glad it's here.

What a F####d up store. Since it changed over , you can't find a dam thing and no one around to…read morehelp. The help, if you can find someone, has no idea what's going on either. No one is experienced enough to know what you want. Too young.

Went to purchase grass seed that was on sale in their flyer and they didn't even carry that brand…read more Tried to use an Ace gift card and was told they don't accept those. Left empty handed.

Luv this place, they are actually really helpful. Especially when you come in needing such things…read moreas doohickeys and thingamabobs. Very skilled at charades and guessing what you might be trying to say. And if they can't guess it, they get more players (store emploees) involved, until the mystery is solved and the proper tool or gadget guessed and found for you. I have always heeded their advice and they have not steered me wrong yet. So much better than those huge stores where you have to beg folks to help you and run around finding them, which can take a few miles. In this ACE store, you won't make it to the first aisle without someone greeting you and asking if you need help finding something. Kudos to this mom & pop store.

A miraculous place. Was told they have a lot of nuts and bolts including metric and it's no lie. I…read morewent in to replace a screw and a finishing washer for a 1960 Vespa Motorscooter headlight bezel and presto! I had them in my hands in five minutes. Then they sold me a fingered oven glove which was just what I needed for my small hand. I have literally been looking for months for this thing. So then I asked them if they also had cotton candy and a pony and that's when I finally struck out. A real true-blue old hardware place like I like them. It's basically the Tardis inside. Looks like a standard Ace - but don't be fooled. Also, everyone is helpful and nice. A huge bonus. This is a bit of a drive for me but so worth it.