Very expensive paint compared to Home Depot, Lowe's and other large hardware stores. Even on sale…read moretheir paint runs about $35 a gallon and many are around $60 per gallon. Not sure how much better their paint is than the big hardware stores though, as I did not make a purchase here. The lady I spoke to was friendly and nice and she understood when I told her I was going elsewhere to buy my paint at half the price, lol. Seems like she hears that often. The store itself was clean, well organized, and in a decent location near Washington sq mall. The low rating is mostly for the very high prices. So if you don't mind paying a lot, this is a great place to shop for paint and supplies, ha.

The folks at Sherwin-Williams have always gone above and beyond the call of duty! I have never had…read morea bad experience using SW paint! I've used other brands, but none hold up as well. My only beef is the website said the store st Washington Square was open until 8 pm. The hours in the window say 7-7. At 7:15 pm they WERE closed!

We needed new paint for our kitchen, and we decided to try Sherwin Williams instead of going to a…read morebig box store, and I was really pleased. I ordered two gallons of paint, and it took less than ten minutes to order it, have it mixed, and pay. I also like a lot of the Sherwin Williams features. When you create an account, they save all of the information on any paint that you order, so you can always match it exactly. They also had every accessory that I needed, and the paint was high quality. I was able to buy a giant sample kit that has every single standard color and is bound together into a flip book. I think it will be really useful for years to come as I do renovations. I will definitely be returning!!

We purchased $2000+ with of paint and primer to paint the exterior of our brick house. After…read morepriming the house and painting 15 gallons worth of paint we discovered that they have us the wrong paint. We had ordered Greco Villa (7551) and they gave us Summer White (7557 - a very yellow base) by mistake. We thought that we had simply made a bad choice of paint, but it turns out that the mistake was not on us. After speaking with two employees and the assistant manager, they informed us they could not find us in the system and that there was nothing they could do. They did not rectify the issue, or even offer a discount on paint. Their excuse is that it has taken us two years to discover their mistake and therefore the problem is no longer theirs ( as if there is an experation on doing the right thing). Now we have to repurchase 20 gallons of paint. Update: I have changed my review from a one star review to a three star review because corporate got involved in the situation and things were made right. I'm thankful things were made right and would like to give them credit where credit is due.

Nice people, very slow. Was the only one in store when I got there for a paint match and 3 people…read moregot in and out of the store before me and 2 had gotten paint matches by another employee. I was very annoyed.

Hats off to Claudia Vega at Store #701003 in Indianapolis…read more Upon a recent visit, Claudia provided exceptional service. She is very knowledgeable of the products and services. She listened carefully to my need and offered an excellent solution. All with a very friendly, courteous, patient and professional attitude. Thanks to Claudia for offering me an excellent shopping and painting experience.

Overall a good experience! This paint is phenomenal. It covers extremely well, dries quickly, and…read moreis matched to the sample perfectly. It's more expensive but you get what you pay for with paint. Service was fine. I would have appreciated a couple things: stirring sticks and an opener, but I can make it work. Marking which can had which color would have made things easier.

Clean, well-stocked plus full of helpful people…read more The paint is very good quality, the light taupe color we selected covered a dark orange red in one coat. That's pretty amazing and time saving. The store frequently runs a percent off sale so be sure to ask if there is a sale coming up before buying paint. They carry good brands of rollers and brushes too. And they always offer to carry the paint to my car, which I don't need yet but some day I'll be grateful for the service.

Great paint but horrible management at greenwood location. Greenwood Store is always understaffed…read moreand lines are always 30 min wait. Strongly recommend going to 135 store management their always has 3-4 people staff. And lines are about 10 min. Normally I go to 135 store for this reason but today I thought I would give greenwood location a second chance. Well I will try in about 12 months to see if management has changed.

We came in minutes before closing and Dom helped us as cheerfully & professionally as if we were…read morehis first customers of the day instead of the ones keeping him late. Excellent service - we will definitely come back again.

Visited the Sherwin-Williams store in Castleton ten minutes before closing. The associate working…read morewas already helping other customers, nevertheless he was pleasant & professional, & graciously provided all of the many varied color samples i wanted. He went above & beyond to help me under the circumstances even though he probably wasn't expecting me to buy there. I let him know that i was shopping at Lowe's who referred me to the Sherwin-Williams store for specific color cards. Although Lowe's sells the products, cards for those colors were unavailable as of end July 2023, pending an update to their Sherwin-Williams display. SW - First Rate service!

Large store with lots of supplies despite supply chain issues. Quick at mixing my paint.read more

I like that they let you take as many paint chip samples as you want. I seriously left with about…read more40 to 50, and no one batted an eye. (I was even apologetic, like, "I hope this is OK? I'll totally put some back if you guys need me to?" And they were like, "Pshh -- naw, you're good.") The girl who helped me didn't seem too interested in speaking any more than she had to, which was fine by me because I usually just like to scope things out on my own first without a salesperson coming at me. But she was very responsive and knowledgeable when I had questions for her, so that was a plus. We haven't bought paint here yet, but Sherman-Williams paint comes very highly recommended by a painting contractor that we consulted. In fact, the more I read about interior and exterior paint, it seems that Sherman-Williams is the go-to paint for most contractors.

Meh. Love Sherwin Williams but I haven't found the employees in this store to be knowledgeable…read more It's unfortunate, but thankfully I have had enough experience with SW to know what I need. I will probably continue to come here because it is so close to my home, but please, a little training on customer service and products would be good.