Staff is friendly and helpful. There always seems to be plenty of staff in the store to help their customers. We are new to the East Side and renovating our first home and visit this place weekly haha. Only downside- not a huge selection compared to other major stores. read more

Anything but the helpful hardware folks! Why worry about selection or value if I can NOT get service or help. I walked the entire Irvington Ace store at 1025 N. Arlington Ave. in Indianapolis, Indiana and never got asked if I needed help. Typical. It was that way when the former owner had the store.Nothing has changed. If you are of the female gender, you will be asked if you need help and get help. I know this because I personally took note of it in the store and who got help and who did not. This store is about 2 miles from me. I now spend the money in gas and drive by it and go 3 miles further to a box store and I get help. I filed a complaint with Ace corporate and was told many things by corporate Customer Care. I was told the regional manager and the district manager would get involved. That never happened. I have received no communication from this particular store. read more

What a F####d up store. Since it changed over , you can't find a dam thing and no one around to help. The help, if you can find someone, has no idea what's going on either. No one is experienced enough to know what you want. Too young. read more

Went to purchase grass seed that was on sale in their flyer and they didn't even carry that brand. Tried to use an Ace gift card and was told they don't accept those. Left empty handed. read more

I've been going to this hardware store for over 30 years and I will never return. I purchased a replacement lock for my back door. It was in the sealed plastic stuff from hell that there's no easy clean way of opening. So I cut the top off. Discovered a lock washer was broken so I unscrewed the screw to replace it, then something clicked in the mechanism. Replaced the washer only to find the entire thing wasn't working correctly. I'm no locksmith. I went to return it for a refund and was told it wasn't returnable because of the way I cut the packaging open. ? There is no easy way to cut in to those things so what the heck? They said they had signs indicating such a thing but there were signs for everything EVERYWHERE. As a customer I'm supposed to reach each and every sign in your store? The supervisor went to the manager to ask about a refund and she said no. I guess this place is under new ownership or something? You'll never stay open if this is how you're dealing with customers. VERY disappointed and I seriously will never set foot in that store again. read more

Nice neighborhood hardware store. Some things you can not get at the big box stores. I like the store but ACE's website sneaks all kind of cookies onto your server when you use it and you can't seem to opt out-you have to go on your server and remove. read more

Sent my son in there to get a key made. He is a curious person so he was browsing through the store as it was new to him. Notices someone following him. I am so upset that he was profiled while just browsing a hardware store!!! seriously. read more

If I could honestly give this place 0 stars I would . Everytime I have gotten a key cut here it was wrong . Everytime I tried to get service here somebody came 30 mins later . The management is rude and treats their employees like garbage . They trapped them in there with concrete smoke during construction and make them work with no ac in 90 degree weather . As a customer I'm both concerned and infuriated with this location and I definitely expected better when I seen this location. They don't value your time or your efforts. read more

They have everything and they are efficient. I found the filters I needed and was out the door. No lines. Everyone was wearing a mask. My go to read more

Benge's Ace Hardware - Hardware Stores Near Me - Indianapolis, Indiana

I like to support local but this ACE makes it difficult. "Ace, the helpful place" just doesn't hold water. Despite plenty of staff, they are relatively young and seem more interested in scrolling on phones, eating snacks or chatting amongst themselves rather than helping customers. The knowledge base just isn't there. If you need to grab a few picture hangers or something simple, sure it works but don't expect actual assistance with product or application. Also, I find the pricing a bit whacky. I ran in the other day to get extra quart size plastic containers for paint mixing, they were just under $3 AND the flimsy tops were an additional $2.79! I held it up and asked the girl, Is this for real? Imagine the flimsy plastic TOP of a yogurt container costing $2.79? No way that's justified. If they hired a few retired contractors (or even experienced DIYers), it would go a long way. I remember more experienced help when I first started going there 10 years ago. read more

On the south wall of the Central Ace Hardware building, local artist Carl Leck has created a giant mural (2012) that ties directly to the hardware store. The wall features a giant screw and screwdriver that are painted with 3D shading to make them look real. Behind them, the background has vertical shades of gray with white silhouettes of other hardware items routinely found inside the store. This is one of Leck's earliest public art murals. He has done both commercial and independently themed pieces around town, including several for the "46 for XLVI" Superbowl project downtown. Review #1344 read more

See all

Not what it used to be. Didn't even water their spring plant shipment! Garden aisle has few soil amendments of the Espoma Tone or similar organic types, but across the aisle the entire aisle is what seems hundreds of plant and weed killers. Obviously the Store garden Supplier has never grown so much as one tomato.I used to spend a lot of money their in the spring buying seed starting supplies and top name organic garden soil amendments. So sad. I gave a two because you might find hardware like nuts and bolts, but the gardener will need to go elsewhere, like the wonderful Backyard Blessings at 30th and Franklin. read more

Typical Ace Hardware - Big with everything you need. Friendly service to help you find stuff. read more

This hardware store is such a cool idea! It's in historic Irvington and is in an old theater that's been renovated. The entrance is around the back, but they have everything. The staff is always friendly and helpful. The place is huge. Definitely our go to when needing parts or fixtures when fixing up the house!! read more

Benge's Ace Hardware - Out front of store - Hardware Stores Near Me - Indianapolis, Indiana

A wonderful little stop shop to grab whatever you may need for landscaping or DIY projects. We are lucky to have this gem in IRV!

There's alot of history in the this Ace Hardware an I can attest to that.. ...this use to be the Arlington theater.....my father use to run this theatre in the 70s......if you look on the West Wall an see a window about 3x3 ft I use to sit there's watch Winnie the Pooh to John Wayne.....beside the first Rambo movie....my mom use to bring my dad dinner....I would bring my hot wheels or GI Joe if I wasn't interested in a movie.....so today it's a Ace hardware.. candy store for me as I bought some plants an the aisles piled high with all your needs.....staff is friendly an helpful.....an at checkout I always like a old candy treat of a maple bun.....so I give Ace two thumbs up for good service read more

Customer service does not exist at this Ace anymore very hard for me to say since I've been going over 30 years but I will not be back went and ask for advice was told what I needed when I got home and found out it wasn't what I needed they would not except a return read more

Now that I live down here, this store has replaced Hedlund's as my go-to hardware place. In addition to hardware and tools they sell seasonal items like flowers, Christmas lights, decorations, etc. The helpfulness and friendliness of the staff here is awesome. They actually bring you to the items you're looking for and will make sure you get the right thing for the job you're trying to do. When we were building our rain barrel several guys even made suggestions. THEN when we came back to exchange stuff we didn't need there was no hassle. I also had to return a defective product and they were willing to just refund my money. The building used to be a movie theater. It still has the original tile in the bathrooms and signage, the ceiling is kinda funky, and you can see the short curtain on the ceiling where the screen was at the east end of the building. The entrance is around the back/side of the building but the sign is out front where the marquee is. I greatly prefer this store to Lowe's, Home Depot, or Menard's for hardware and tool purchases. read more

Before buying our first home two years ago I never had much reason to frequent hardware stores. Initially I was a little sad we weren't closer to Home Depot or Lowes which I assumed would be better options. I thought bigger was automatically better. I was completely wrong about that. So far Ace has had most everything I've needed short of lumber. They also have great customer service and are always happy to give you tips on your projects (which is something I've rarely experienced at Home Depot and never at Lowes). The projects they've advised me on so far (I came into this house with no home maintenance experience): Plumbing (completely disassembling, unclogging and reassembling a kitchen sink, and disassembling/reassembling a toilet to replace the flapper) Dry walling Fence construction Roof repair Door replacement Floor refinishing Everyone who works here is very approachable. You can go in with no idea what you're doing except what you'd like the end result and they're able to guide you through it. They'll even walk around with you explaining the project while collecting everything you need (and they default to Ace brand instead of trying to sell you the most expensive option). The staff at this store has made my job fixing up our house a lot easier than it would have been if I'd opted for a big box store. read more

Nice store with really helpful employees. Their selection may seem slightly limited because their based out of an old movie theater, but they'll most likely have what you need. I came here looking for nuts and washers to a chair leg and didn't know the sizes, but an employee took ten minutes to help me fit and find the exact sizes for what I needed. That is quality service! They also sells plants and flowers during the warmer months which is great. Lastly I had to return an item which didn't suit my needs and they made it so easy! A+ customer service here, if you need any hardware you should definitely stop in. read more

I love shopping here. Everyone is so helpful and they've always had what I needed. Love having this in my neighborhood. Keep up the good work. read more

The employees provide excellent service and my helper today took care of my license plate problem with a great attitude! Much appreciated

I bought a house key at Central Ace Hardware 14 months ago and yesterday it broke off in my hand as I tried to open my front door. The key has not been abused in any way, and never in my life have I had a key snap off like that right in my hand. Also, it wasn't even stuck, it broke mid turn as I was turning the bolt. I brought in the key that I paid $5 for last summer and the manager told me that it was my fault, that I broke the key, and that I would have to pay full price for a new one. Needless to say, I am never returning to this location and will stick to Home Depot and Lowe's for my future Hardware needs. I have never had a key purchased from either of those locations break on me. Only the key from Ace. Very poor quality materials and service. read more

Horrible customer service. Horrible communication. I use to like going to my local Ace untill today. The employees, the manager need replaced in all my years of shopping there have I ever been made so pissed off that I left before even reaching the entrance. I will never give this store my money ever again. I did how ever contact corporate and will be filling a complaint with them, But @Lowes took care of my needs perfectly, with great communication, respect,and politeness. I will be giving them my money from now on. read more

You're pretty much guaranteed to get asked if you need any assistance as soon as you walk in the door here, and that assistance is not just pretence--they're actually very helpful. It's not your big box retailer, but a real neighborhood hardware store, with people who know what they're talking about. Try them first before heading to that giant parking lot. read more

I always dreamed that there would be a restaurant where I would be a regular. Who knew that the restaurant would actually be a hardware store, and my order would be randomly sized drill bits and bug killer as opposed to some kind of delicious sandwich? Not a joke, we visited this store three separate times on the day we moved into our house, and it hasn't changed much since. It feels like we've bought everything in the store at this point. We love coming here for several reasons: proximity to IRV, not a big box store, good variety, very decent prices, great rewards program, and above all else....excellent customer service. There's a manager here named Jon who now recognizes us and has been so helpful for our many 80-year old home needs, and we've really felt that the employees have gone above and beyond to help us problem solve solutions. Five, whole-hearted stars! read more

One of the few hardware stores where I have never felt unwelcome or been treated any different for being a woman. Lovely staff and they have most things you need. Very knowledgeable and service minded. They all seem to love helping you make your project successful. read more

Friendly help always ready to help me find even just one 58 cent bolt. Though small, they've never not had what I needed! I wish they were open a bit later but that's the only negative thing I can say. read more

I love this local hardware store. There is always at least one employee near the doors to greet you/ figure out what you need. Everyone is always very friendly and helpful. They never make me feel as clueless as I'm sure I look when I walk in. read more