Deceptive Business Practices:…read more To secure my elderly mother's home, we retained the services of ADT, through a local shop. Install was easy, and use was easy. But, not long after signing up, on a 1 year contract, ADT sold off the "monitoring" of the account, to "Defenders Inc., dba. Protect Your Home". They have changed the contract length, with no warning or notice, to THREE YEARS. Since the house is being sold now, over 2 years later, we called to cancel the service, and was informed, this past month, that the contract was fulfilled, and we would receive a final bill. Then we were shocked a few weeks later, to receive a notice of a $1000 BILL, for not fulfilling the contract. So imagine my surprise, when I call them back today, to be told the contract is for THREE YEARS. I asked when did they change that, without the customers notification, or permission? They could not answer, nor would they refer me to their supervisor. So, I'm going to keep going up the chain of command,at both ADT and Defenders, if not get the BBB & local government involved as well for fraudulent and deceptive business practices.

Bought a home with the security system installed and it would not work with my pets. They came out…read moretwo times to fix it but could not. Of course I was still charged service fees. The only option they gave me after that was to spend a lot more money on a different system. I canceled for ADT but still had to pay Custom for the entire year. Terrible customer service. I hope anyone that does business with them has better luck then me

Hi, In the past, I have said that Comcast was a member of…read moreHell. BUT, I have changed my mind after going into the store on Martin and working face-to-face with a couple of their reps. They did wonderfully. Now, phone customer service is still not up to my hopeful standards, but who knows, maybe a miracle will happen there, too. :)

Jake was professional, knowledgeable and helped me get through the needs u had with my account so…read morethat I could h ch agents Xfinity. He is excellent to work with and Xfinity is a great service

Locksmith storefronts are few and far between nowadays, so we were really happy to find Always Safe…read more& Lock in Olympia. They have many services, but we were looking for someone to make duplicate sets of keys for our RV (Southwind motorhome). We made a lot of calls only to get answering machines, mobile locksmiths, and kiosk machines. None of these helped, so we drove to Always and were able to get our duplicates made on the spot. The locksmith who waited on us was friendly, efficient and knowledgeable. He also warned us about some mobile locksmith bait-and-switch scams and how to avoid them (check their business license/permit). I highly recommend Always Safe & Lock if you need keys or other locksmith services.

Always Safe and Lock had an Awesome and knowledgeable staff! They are kind and helpful.read more

I care about the quality of work and fair pricing. They delivered both. Jason and his team did an…read moreexcellent job mounting a 75" tv on the wall and running the cables inside for a clean look. Very professional and knowledgeable with their work.

From the owner: All-in-one residential provider of Audio/Visual products (home theater, outdoor cinema, audio…read moreinstallations in home or garden), Security Systems, Smart Home Technology. We make every customer feel like they're our only customer. Email us for home installation quotes today!

I never heard back after the initial phone consult. Was told I'd have a quote for upgrading my…read moresystem and just ghosted.

I have used Adam over the last 18 months to make my home a much better "home work environment". I…read moretrust his assessments, his recommendations, and his work quality. I never felt over sold, and my home networks are buzzing along happily and efficiently. For my home, he has: installed Brilliant command centers, installed Sonos throughout, upgraded my tv viewing experience, put in mesh (smoking fast internet now!) alongside new router/modem, set up a comprehensive security system and cameras, and consulted on an EV charger for garage. And the icing on the cake: he is funny and a great conversationalist! If you are longing for a home automation expert: call Adam. Now.

The pros at Connect&Protect are the real deal!…read more I wanted 24h security cameras installed and evaluated a few companies and pros. Here's what set them apart: - Responsive and generous with advice on my home security needs even before hiring - Flexible planning and open to feedback. We had a good plan after an initial walkthrough, but even as I changed my mind a couple of times, they were open to discussion and iterating on a final plan with me - Competitive pricing The actual install itself was impeccable. High quality drilling, great wire management. If I had hired a handy man, this is where the work would have ended. But we ran into a complication with networking and the pros at Connect&Protect were able to effectively troubleshoot and fix it. It was a great experience end-to-end. It's clear that the folks at Connect&Protect cares about their customers and truly enjoy their craft. Highly recommended!

Not sure why this place gets great reviews on Google, but I have had nothing but a horrible…read moreexperience. I booked this company in early June through an app called "Thumbtack" to install cable drops from my router to my office. After not hearing a response for a couple of days, I should have taken this as a sign, but I called the company to see what the hold up was. My phone call was returned-- and after a polite conversation with the owner, Khalil scheduled me for the 28th of June. between 10 am - 7pm. After about 12 noon, I didn't get a call from anyone so I called, and they said they would see where the tech was, and would call me back. After a few hours, I got a call back from the company and they told me they wouldn't be able to make it-- but had an opening on the 4th of July, and they could get me in. I was skeptical with it being a holiday, but they assured me that they would be there. Well, the 4th came and went, and not only did they not show up, I couldn't get in touch with ANYONE to figure out what was going on. The following Monday, I was called by the company after I left a message to figure out what happened. The owner eventually called me back-- and he apologized profusely and gave me some discounts to things and promised he would reduce my price. I gave him the benefit of the doubt.. (I know) But said he could be out there on Friday, July 18th. Between 10-5pm. As you can probably see, by noon, I got a message from the owner that he was stuck at a job and if he couldn't make it, could we change it again to 22nd of July. I told him that if he couldn't make it, then I would want a refund. I decided to cancel as it continually shows that I am not a priority. I was promised that I would be the first customer first thing on the 18th, but it has shown that he has put me on the back burner again. I also had to call each time, and it took forever to receive any service. I would highly suggest anyone considering them to read this post and be aware. I am currently waiting for a refund that was supposed to take 2 weeks, but they offered a cashier's check, which I accepted. Please don't book this company for any work if you value your money or your time.

They will not answer the phone they will not cancel my service I have left several messages…read morerequesting cancellation they continue to take money out of my bank account I paid $35. to put a stop payment they still try to take auto payment's out of my bank I don't even live at that address anymore.

I have used Sound Guard for over 20 years. In my office and home. I find Mark (the owner) fair,…read morepersonable and professional. He is willing to explain and listen to whatever the issue is.

We had an old, cobbled together security camera system for our church that was not working. John…read moreReed came, looked over the whole system, provided a free estimate for a complete overhaul after listening carefully to what our end result desires were. I am delighted to say that he went above and beyond for us. The camera system he installed (between two separate buildings covering over 1 acre of parking lot) works perfectly and is exactly what we had hoped for at the price that was acceptable. He remains committed to the installation, always immediately available to address minor trouble calls and has earned our gratitude for a job very well done. Can't recommend him highly enough!

John the owner is amazing! His pricing is very competitive, he doesn't cost an arm and a leg like…read moreother commercial businesses. We've done business since 2018 and he's always answered my call for help! John thank you for everything you do!

I agree with everything said about service with xfinity. After several frustrating experiences with…read moretheir terrible AI system I made an appointment to see someone at the Martin Way store to get help with my internet problem. 10 minutes later the salt problem was solved and I was on my way. I will never again call Xfinity for customer service I will make an appointment to see someone at a store.

You cannot talk to a human, everything is computer generated voice and it cannot answer any…read morequestions it has not been programmed to respond to. I needed to activate my new modem and it wanted to send me a text Smith a link, I have a flip phone . It could not send me the link and could not have done anything with the link if my phone could have received it. The business card that the xfinity office in Olympia has no numbers where you can talk to a human to explain this problem and get it resolved. The new modem I just pked up is therefore useless to me.