The install team, Evan and Cameron, are nice people. However, the job was subpar. Work started at 9…read morea.m. In the beginning, the team gave the impression that they were going to drop wires from the attic through soffit vents down to cameras for most of the run beside the doorbell. One of the team members had to drive back for a ladder during the job. And both finished at 5pm 16 billable hours for a 5 runs vs 6 runs and paid full price. The worst part is I was under the impression that they (during booking and pre-install) would try their best to conceal wires, but the majority of wires ended up exposed and longer than necessary. Camera down to crawl space then back up exterior wall (next to downspout) through soffit vent into attic. Vs. camera up exterior wall into attic via soffit vent. I tried contacting the team to offer to pay more to have wires rerouted to no avail. The cameras work. I'm grateful for that.

I rarely leave reviews, but these guys were great! Contacted them on Friday, sent a description and…read morea picture, gave me a quote, got me in 4 days later, on time, fare pricing, installers were friendly (even wore shoe booties!). I will definitely use again. Thank you TTG!

Very expensive service charges. I called in for a request to…read morerekey my doors in hopes to avoid replacing the whole knobs. Quoted $65 per door to rekey. $79 flat service call fee. You will save more money going to Lowe's to replace the knobs.

How did my garage door end up so mangled you might ask?…read more Well, since you asked, I posted a chair on FreeCycle. Ok. A woman came to pick it up. Ok. This is when it gets interesting... She gunned her car backwards up my driveway-- with the hatchdoor open. Yep. The open hatch caught on my open garage door and ripped it off the track. (Her car didn't fare much better.) Enter George from Sevan Locks & Doors. George answers his phone! We made an appt to have the door fixed the next day. Boris came out and fixed it! Reasonable fee and excellent work. Thank you George & Boris. I found Sevan locks & doors on the BBB website. They were the only company in this area to have an A+ rating with no complaints. They are also a member of BBB which was even more reassuring. I wish there was a BBB for FreeCycle customers...

We visited with four different vendors regarding Home Security and we were most impressed with…read moreDevin P. from Protec. He was knowledgeable, helpful, and took the time to answer all of our questions. A few weeks later, we visited with Devin to finalize a quote for a Home Security system. He was able to tailor a system to meet the needs of our family at a price that we felt was fair. We had a few minor issues with the installation process but they corrected everything in a very timely manner. Landon was our installer and he proved to be friendly, respectful, and helpful. We LOVE the product and the features available provide peace of mind along with a nice cool factor. We feel that the incentive program to stay beyond the contract along with the referral source is a great one too. Minus the paperwork mishap that should not have happened, our overall experience has been positive. We like the fact it's a local company and their response time has been very good.

Once my 36 months is up, I will not ever return! I called because we have been struggling…read morefinancially and got talked into staying with a lower rate. I did NOT know I was signing another 36 month contract I thought I was signing to agree to the lower rate. I need to cancel after all and now you want me to pay you 1K+ to cancel. I have been a customer for 9 years and and super disappointed in how I am being treated at this point. If I had the 1K I wouldn't be canceling in the 1st place. I mean that is a no brainer. Save yourself a headache and put in your own system.

they don't even deserve one star! Since Custom was sold the customer service haa been unacceptable…read moreAND the yearly cost is outrageous. I am moving on!!! service, quality value all unacceptable.

Talk about going from First to Worst, this sadly is the case for Custom Security Systems. While the…read moreoriginal owner was in charge, I had three complete home security systems installed and they have worked flawlessly for years. I recently had a forth system installed in a new building after the business was acquired by Stanley security systems. Then, they became Stanley Convergent Security Systems, then they became Securitas Security. My experience with the last system was that it cost a fortune and hasn't worked right since it was installed. There have been multiple service calls but problems remain. And forget calling the main numbers for any help. I have literally been on hold for over 30 minutes numerous times while waiting to speak with customer service. One thing in particular I love is that without fail, if a person from a Securitas department says they will call you back, they won't. I really feel for the local people who used to make Custom Security Systems so great. But the companies that have churned them into "The Borg" that is Securitas has absolutely ruined a once great company. If you do ANY business with them, you do so after being warned.

Locksmith storefronts are few and far between nowadays, so we were really happy to find Always Safe…read more& Lock in Olympia. They have many services, but we were looking for someone to make duplicate sets of keys for our RV (Southwind motorhome). We made a lot of calls only to get answering machines, mobile locksmiths, and kiosk machines. None of these helped, so we drove to Always and were able to get our duplicates made on the spot. The locksmith who waited on us was friendly, efficient and knowledgeable. He also warned us about some mobile locksmith bait-and-switch scams and how to avoid them (check their business license/permit). I highly recommend Always Safe & Lock if you need keys or other locksmith services.

Always Safe and Lock had an Awesome and knowledgeable staff! They are kind and helpful.read more

Rivas Technology Group delivers as promised and more. Ivan immediately responded to our request…read morefor help, came out to our home, and redesigned our poorly implemented attempt at delivering an integrated network, security and smart home system from a prior vendor. RTG implemented their Phase I plan within days. The entire system (network backbone, security system and cameras works precisely as promised with incredible clarity and stability. We will continue working with Rivas TechGroup to implement the next phase of our project. RTG is HIGHLY RECOMMENDED for quality and value and most importantly network expertise. They are absolutely worth what they charge. Did I say that they are incredibly responsive? YES.

I would highly recommend Ivan & Rivas Tech for any of your home IT needs! I am a bit of a tech…read moregeek myself and had spoken to another service before finding and settling on Ivan and his team. The first group I spoke to really didn't understand the scope of work I wanted and didn't understand the quality of the IT components that I wanted to be used! So I was impressed by Ivan's knowledge, speed of reply, and the speed and quality of his work! Ivan was ultra responsive and open to my constant questions and requests for follow-up. If you are talking to several companies - make sure you include Ivan & Rivas TechGroup on your list - they will quickly outpace their competitors.

My home was recently burglarized. This is my hometown and I never thought someone would commit such…read morea crime and actually break in my door and ransack my house! It wasn't the time to try and figure out a security package from Costco, I needed help immediately and in a traumatized state of mind, I needed a professional. Patrick and Mary were very helpful, responded quickly and by the end of the week, I feel more than secure, I feel ARMED. You can't stop criminals, but I can now immediately see their faces when they step foot on my property. I'm grateful for the system and for Patrick's quick installation and attention to detail. I couldn't have done this on my own. Appreciatively, -Lori S.

This is the kind of company I love to work with. Great people that care about their customers…read moresatisfaction. Tom was great with selling and telling what his company had to offer and the installers where very professional and go getters!

I never heard back after the initial phone consult. Was told I'd have a quote for upgrading my…read moresystem and just ghosted.

I have used Adam over the last 18 months to make my home a much better "home work environment". I…read moretrust his assessments, his recommendations, and his work quality. I never felt over sold, and my home networks are buzzing along happily and efficiently. For my home, he has: installed Brilliant command centers, installed Sonos throughout, upgraded my tv viewing experience, put in mesh (smoking fast internet now!) alongside new router/modem, set up a comprehensive security system and cameras, and consulted on an EV charger for garage. And the icing on the cake: he is funny and a great conversationalist! If you are longing for a home automation expert: call Adam. Now.