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    Connect & Protect

    4.0 (4 reviews)
    Open 7:00 am - 8:00 pm

    Services - Connect & Protect

    Security monitoring services

    Security system installation

    Security system repair

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    Guardian Security - Mailbox keys

    Guardian Security

    (44 reviews)

    I have called this place twice now called yesterday to get a key fob for our car talked to somebody…read morenot sure who but said I will get hold of the guy who does this work and have him call you to schedule the work, will here it is once again the next day no call back, I mentioned we were coming from out of town he said you will have to leave the car it could take most of the day, After several hours of waiting I call the dealer in Tacoma will take it in Monday they it would only take about 1 1 1/2 hours at most, not very good customer service,

    I went in to get replacement keys for my car because this place was recommended to me. Went in and…read moreRandy helped me. He starts programming my keys and then comes and gets me because the door latch broke after he used the new key, ( I took my car in just a couple of days ago to a mechanic to have a full check up and he used our key and had no problem.) I come out and he had taken my door apart and told me which part he broke and said he would charge me $238 for labor to install the new part. Also, I would have to go to the car dealership and buy said part. So he broke my door and gave me a quote on how much it to cost to install. After I came home we called and spoke to him again and he said he didn't break it and that it is our responsibility to fix it. But that he can still install the new part for $238. He gave me no warning when I went in there that this is something that could happen. If he had told me that I would've said thank you for your time and I would've left the store. I left a message with the store manager but have yet to hear back from him.

    ADT Security Services

    ADT Security Services

    (41 reviews)

    Adding two more stars but there's a quick story behind the change. I again called the offshore call…read morecenter--who admitted they had no way to transfer me to a supervisor "in the States" so I asked for corporate headquarters phone number. Of course I was given the wrong number which was also the wrong state. A quick search gave me the actual corporate headquarters office in Florida. Called the phone and got myself in the right queue. The call was answered by lady in help center support--customer relations. What does it say about any U.S. based company that they only way to get real customer service IS TO CALL THE US-BASED CUSTOMER RELATIONS DEPARTMENT? A very sad commentary on how low these companies place quality customer service below profits. But the lady did expedite the return of the long lost install tech who finished the job the following week. And thanks to her I got a call from an extremely friendly and helpful tech support guy named Anthony who walked me through the basic features and use of our new security system even though we were over an hour on the phone. Anthony requested that I fill out the survey on him which I'd get after our phone call. Still waiting, Anthony. I mentioned the missing survey to customer relations lady and got no response. But she did make two follow up calls to verify that both tech support and the equipment install had been done. That was nice. So if you're reading this review, Anthony, I'd give ADT five stars if all its customer service staff provided your high caliber of service and were all worked out of offices located onshore.

    STAY AWAY FROM ADT AT ALL COSTS!!!! STOLE $5,000 FROM MY 80-YEAR-OLD MOTHER…read more Four weeks ago, I decided to have a security system installed on my mother's house, she is 80 years old. I called ADT and told them that all I wanted was sensors and cameras installed on the front and back doors. I was quoted over the phone that this job would come in around $200 plus monthly monitoring fees. I agree and set a date for install. I could not be there for the install. The installer (ADT Tech) ended up installing motion detectors, perimeter cameras, fire alarms, window sensors (installed on windows that don't open, and you can't even get too) and charged my mom $5,000+. During the install my mom told the tech that she didn't believe her son ordered all of this and that she didn't want all of this. The tech told her oh no this is what you son ordered, and this is what you need. Which was a flat lie! For the last 4 weeks I have been calling ADT to get this corrected and my mom's money refunded to her. I have called twice a week for 4 straight weeks. Each time being told that somebody who could help me would return my call. Finally, I drive to ADT Tacoma off of north 9th street. I was told there by Brad Wheeler (General Manager of Operations for the Pacific Northwest) that he couldn't do anything for me. Really? He proceeded to tell me I needed to contact Nick Gayman a 3rd party installer as he was in charge and who I needed to talk too. I spoke with Nick, and he said I needed to speak with account management to get this fixed, which is who I spoke with already twice a week for the last few weeks. I have never been given the run around so much in my life. I even told them I would keep the equipment I ordered and continue the monthly monitoring service. I just wanted them to do what was right and remove the equipment I didn't order and refund my mom her $4,800+. But apparently nobody at ADT is capable of making the situation right. I am sure this isn't the first time this has happened and wont me the last. I will continue to make this right and won't be going away. Next stop BBB.

    HiTek Telecom - Where the mounting of the Unifi switches went. Looks super professional!

    HiTek Telecom

    (40 reviews)

    TLDR; you get what you pay for. If you have demanding network needs and want a well engineered…read moresystem with service to match, I can't recommend Alee and HiTek Telecom enough. I contacted Alee with HiTek Telecom to get a quote on a complete network job for my home. Not only do my spouse that I work from home, but I also do a lot of photography and video that I transfer back-and-forth on my network and into the cloud. I was tired of poor and drop connections with my consumer level Wi-Fi system. In addition, I wanted a local security camera system that I can control without relying on a cloud service. After receiving a quote and agreeing on the scope of work, I scheduled the installation. Alee came out on time on the date scheduled and we walked through the plan of installation and confirmed what all my needs were. Alee and his team worked through the day and completed the install job in an incredibly professional manner. The installation and the cable runs, and all of the final product was exactly as described. After the install, Alee walked me through downloading all of the software that I needed, how to access and navigate the system, how to navigate and operate the security cameras, and ensure that everything was working properly. To be sure, this was a relatively large install for a residential application. I wanted ethernet drops in every room of my house, a new professional grade network cabinet, in-ceiling WIFi network, and a new suite of security cameras. I couldn't have asked for a better end product. I am quite pleased with the attention to detail of the install and making sure everything was perfect, workmanlike, and care was taken in my home. Alee came back out to adjust a couple of things for me after the fact and install an additional camera. Again, he was on time on the scheduled day. The workmanship was just as good and the communication has been stellar throughout. I truly can't recommend HiTek and Alee enough. Top-notch product and top-notch service.

    Alee was great! Helped us turn the mess the builder left us for a media cabinet into a clean well…read morerun network rack! He also did a great job installing our security cameras! All for a very reasonable price! Can't say enough good things. See the included before and after photos!

    Connect & Protect - securitysystems - Updated May 2026

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