The techs were professional and honest. I needed someone to verify mounting job, and they did so…read morequickly.

The install team, Evan and Cameron, are nice people. However, the job was subpar. Work started at 9…read morea.m. In the beginning, the team gave the impression that they were going to drop wires from the attic through soffit vents down to cameras for most of the run beside the doorbell. One of the team members had to drive back for a ladder during the job. And both finished at 5pm 16 billable hours for a 5 runs vs 6 runs and paid full price. The worst part is I was under the impression that they (during booking and pre-install) would try their best to conceal wires, but the majority of wires ended up exposed and longer than necessary. Camera down to crawl space then back up exterior wall (next to downspout) through soffit vent into attic. Vs. camera up exterior wall into attic via soffit vent. I tried contacting the team to offer to pay more to have wires rerouted to no avail. The cameras work. I'm grateful for that.

Rivas Technology Group delivers as promised and more. Ivan immediately responded to our request…read morefor help, came out to our home, and redesigned our poorly implemented attempt at delivering an integrated network, security and smart home system from a prior vendor. RTG implemented their Phase I plan within days. The entire system (network backbone, security system and cameras works precisely as promised with incredible clarity and stability. We will continue working with Rivas TechGroup to implement the next phase of our project. RTG is HIGHLY RECOMMENDED for quality and value and most importantly network expertise. They are absolutely worth what they charge. Did I say that they are incredibly responsive? YES.

I would highly recommend Ivan & Rivas Tech for any of your home IT needs! I am a bit of a tech…read moregeek myself and had spoken to another service before finding and settling on Ivan and his team. The first group I spoke to really didn't understand the scope of work I wanted and didn't understand the quality of the IT components that I wanted to be used! So I was impressed by Ivan's knowledge, speed of reply, and the speed and quality of his work! Ivan was ultra responsive and open to my constant questions and requests for follow-up. If you are talking to several companies - make sure you include Ivan & Rivas TechGroup on your list - they will quickly outpace their competitors.

A bad experience costing me hundreds. Too busy to keep things strait. He did not do what I paid him…read morefor and now I have to spend more money paying for what Mark said he will do. I am missing smoke detectors, batteries. He said he does not do electrical. So I guess a battery is electrical to him. Full of excuses. I don't do excuses.

Great job installing my daughter's garbage disposal! Friendly, easy going, knowledgable guy to do…read morerepairs, installations.

I was a customer of Monitronics for over a year. After I changed my home phone, it required a new…read moresystem to be installed. To make a very long story short, after multiple collection calls and letters along with multiple hours on hold trying to get the challenges resolved, I decided to stop doing business with Monitronics. They definitely care more about taking your money then providing good service. My advice - stay away at all costs. Good luck

DO NOT USE MONOTRONICS!!!! WORST CUSTOMER SERVICE OUT THERE. YES EVEN WORSE THEN COMCAST CUSTOMER…read moreSERVICE!!! Here is why. Upstairs Pin pad wouldnt show icons after batery chg. So I called customer service a 2nd time on the same day. The represenitive had me try everything we could for 45 plus minutes. After not being able to fix it over the phone she stated she would have a service agent call me tomorrow (Wednesday) to schedule an appointment. I said that's fine and could I get a phone number of that department in case they don't call. The rep, let me clarify, a Monotronics rep told me they use Contractors to do the service and the contractor has told Monotronics NOT to give out that phone number but they will call. I find this ridiculous! What company lets there workers, venders or contractors dictate and tell the actual company what to do. So Wednesday 7.22.15 I get a call at work from the contractor company. And that rep said the earliest we can come out is August 5th between 11 and 2pm. I told them that, that's not going to work as I don't get off till 2:30 pm and my wife at 3:30 pm and the soonest I can be home is 3pm and the fact that the whole second floor of my house is not armed (no security) That rep said the contractors don't work past 2pm which is a lie because we were told last year when we inquired about adding some window pins for extra security that the techs stop doing service calls at 2pm but for new service they will work until at least 7pm. And they came out around 5 to 6 pm when we started our service. THIS IS HORRIBLE SERVICE right here to penalize your customers if they want to add items or fix something but if you want new service they will accommodate you for sure... So then the rep said sorry we can't help you and I will send this back to Monotronics. No lie!!!! 30 min later a Monotronics Rep called me and stated what the contractor rep told me and that she was going to find me someone after 3pm and could I hold. I said I am at work and I should be working so could you call me back she said she would in about 15 min. I then reiterated that Monday thru Thursday at 3pm and after will work! The rep said she got it and that she would get back to me. Again this was Wednesday 7.22.15. And guess what never ever got a call back! NOT A SHOCKER!!! So 2 days later today Friday 7.24.15 I call Monotronics and ask for a supervisor or a manager. The agent put me on a 15 min hold of course. The lady maybe named Theresa said she was an account manager. So I told her the whole story I just wrote. I reiterated that it was ridiculous that no one does service calls from 3pm and after and that this is very important because half of my house is not secured! So she said she heard what I said and that if I could hold she will search for a contractor. After another 15 min she (The supposable Manager) tells me I was right that the first contractor that called me only worked till 2pm and no Saturdays. I was like you put me on hold to check out if I lied about what the contractor said, She said she was sorry and if I could hold a bit longer she is calling another contractor. About 20 mins later this account manager said well I found someone to come service you on August 5th between 1 and 3pm. I was dumfounded at her answer! I asked her if she heard a word I was said to her she said yes but was wondering if I could have a neighbor or friend wait at the house while someone fixes my security system. How ridiculous is that. IT IS MY FAMILY PERSONAL HOME SECURITY! Having neighbors and friends knowing your codes and system fixes is Ludacris!!!! Lastly I asked this manger to tell me the truth that if I was asking for new service would they come out at any time, but you have a cut off time for service? She would not answer and only talked over me and said she would have this escalated and that team would call me in 48 hours. Lolololol 48 hours Reading this please take away the HORRIBLE Customer service. Also take away that once they install your system you will need to take a day off plus wait a while until they can fit you in. And lastly take away that they know full well that I have NO SECURITY for my 2nd floor of my house and that they are fine taking 48 hours to get back to you and ok with scheduling service 2 plus weeks out, that they are NOT CONCERNED WITH YOUR SECURITY. The only thing they are concerned with is that monthly payment. Again DO NOT USE MONOTRONICS!

I never heard back after the initial phone consult. Was told I'd have a quote for upgrading my…read moresystem and just ghosted.

I have used Adam over the last 18 months to make my home a much better "home work environment". I…read moretrust his assessments, his recommendations, and his work quality. I never felt over sold, and my home networks are buzzing along happily and efficiently. For my home, he has: installed Brilliant command centers, installed Sonos throughout, upgraded my tv viewing experience, put in mesh (smoking fast internet now!) alongside new router/modem, set up a comprehensive security system and cameras, and consulted on an EV charger for garage. And the icing on the cake: he is funny and a great conversationalist! If you are longing for a home automation expert: call Adam. Now.

I requested quotes from two different places, the other place never got back to me with an estimate…read moreand were off-putting. This company was professional, and very responsive to any questions I had. They set me up with an amazing system with high quality cameras and a great app that alarms when anyone is within frame for the allotted time. When they set up my cameras they spent time making sure I knew how to use the system, and set up all the features I wanted. I was very impressed. I haven't had any issues, but they encouraged me to feel free to call with any issues or questions.

Communication! Does not follow through or respond to emails. First time OK stuff happens. 2nd time…read moreno excuse

I am a business owner and in the construction industry. My standards are very high and expect a lot…read morefrom my employees and feel the same way as hiring a contractor to help me. I am very picky and not easy to please. I had been looking for security at my shop, due to some troubles lately. I called Mike and he was spot on with where my cameras were to be set up, motion sensors and contacts around my place. I can't say enough about his expertise and could tell that not only knew a lot about what he did, but also loved what he did. After looking at 4 different places I decided to go with him. The installation was perfectly done and his employees were clean, courteous to my staff and very professional. They were very well educated and had a lot of experience with installations. This installation went great and was walked through on how to use this system. I did not have any issues and had no questions after this walk through. I was very pleased. I highly recommend if you are looking for someone and will hire again for my home. Thank you for all the help Mike! Don't look anywhere else, it will be a waste of time.

Mike is amazing at customer care. He provides clear, reliable information related to setting up a…read morecomprehensive home security system. Brent, is a technical expert on installation and does what it takes to get the job done. Security was very important to me in my new single family home after living in a condo for the past 12 years. Mike and Brent made that security and peace of mind a reality. I would highly recommend contacting Mike if you are looking for a security system with world-class customer service to set-up your system.

Once my 36 months is up, I will not ever return! I called because we have been struggling…read morefinancially and got talked into staying with a lower rate. I did NOT know I was signing another 36 month contract I thought I was signing to agree to the lower rate. I need to cancel after all and now you want me to pay you 1K+ to cancel. I have been a customer for 9 years and and super disappointed in how I am being treated at this point. If I had the 1K I wouldn't be canceling in the 1st place. I mean that is a no brainer. Save yourself a headache and put in your own system.

Worst company I have ever dealt with, they have continued to charge us for 3 years after we had…read morecanceled with them, they would not give us any credit for the equipment we did not use, very hard to get customer service install dates and times, Value to us was a completed zero.

My husband and I purchased a set of video cameras from Tech Security USA a few weeks ago, Alan took…read morethe time to show us how to set up and install the cameras step by step and how to connect to our phones as well, he was very helpful and patient throughout the whole process, we highly recommend his store and services, he's the best in town.

They are the best!! I wanted a camera to put in my bedroom window to point out to my backyard…read more Allen was amazing and showed me the different types of cameras and what works best for me! I must have come in there four times because I couldn't figure out how to set up the camera to my cell phone (I'm not the most computer literate, LOL), he was very patient with me! Thank you Allen! I highly highly recommend them!!

Russ responds to my queries immediately and is available to talk on the phone anytime I've reached…read moreout to him. He's very patient and answers my questions thoroughly. I'd highly recommend Blockwatch Alarm.

Is Blockwatch still operating? It has been impossible to reach them. The "google assistant "…read moreautomatically hangs up my calls. Same with trying to log in on the app. I'm trying to get an alarm problem resolved and no answer from them