DO NOT use Vivint. Absolute garbage people who work there! I moved into a new home with a built-in alarm system. I no longer need their services. Trying to cancel my account, and I've been on the phone for over an hour. I HATE THEM! read more

Their drivers don't care about kids. Never slowed down through the school zone that was flashing. It was a 35 zone that went down to 20. Luckily one of the kids walking around didn't get run over. read more

This is the Worst Security Company. They do not provide Peaceful mind but Creates Hell. I had their service two years and sold the house with security system attached. Since then they starts to billing me and taking money out of my bank account. Then when I told them that they are billing for wrong account, they are saying that they are transferring system and I am responsible. I do not understand how that could be possible. This is not Good. read more

I wish I could give 0 stars. Vivint has been the worst company to deal with BY FAR. I've been on the phone for over an hour and a half now trying to cancel and it's one excuse after another. DO NOT purchase anything from Vivint. Their customer service is trash, equipment is garbage, the contract is too long, it's expensive, it is absolutely not worth it. read more

The lied about everything including the time I had to use the service. Refused to close my account. Charged my card for over $176 after I had revoked permission to use it. Told me they would refund my money, then sent an email saying they weren't going to refund my money. I called them and they kept running me around and hanging up on me for over an hour. I had to file a dispute and cancel my card. ABSOLUTELY DO NOT USE VIVINT! read more

Oh, this is precious. Since we were having so many connectivity issues, we were offered a wifi beta installation from vivint. a) the 30 minute install was actually more like 2 hours. and b) they completely messed up all of the accesses in the system, even though they swore up and down that it'd be a seamless integration. BUT here's the worst part - after the beta installation, my mobile and web apps no longer worked. I contacted customer service and was told that they apps were down and that they were working on it. Meanwhile, I have no access to add/delete users, unlock my home remotely, or set the alarm without getting out of bed and trudging down 2 flights of stairs in the dark. 4 days later and still...no access. I contact CS again and guess what? The app was never down, the issue was the my remote accesses were "probably accidentally deleted by (me)". So even though I'm the primary admin on the account, the system or the install guy was able to revoke my access to controlling my own damn home. AND the whole 'the apps are down' was a complete and total lie, they were just too lazy to actually do any problem solving. AND they blamed me for doing it. AND every time I have no access (this isn't the first time) and I ask for some kind of refund since this is the service I'm paying for, I'm told that we pay for the monitoring, not the other stuff so no, I'm not getting any money back. I can't wait for this system to be paid off so I can get rid of Vivint forever read more

When I first had the alarm installed in 2012 when they came to the area, they were great. Great customer service, equipment. Since then, they have gone down hill. My last 3 dealings with them have been awful ! And todays experience was ridiculous. I was on the phone to cancel my service for 65 minutes! On hold 2 separate occasions for 60 mins!! The first specialist Chris, answered my call, I told him I wanted to cancel. He said he would have to look at my account and then tossed me back in the hold queue, at apparently the back of the line as I stayed on hold for another 35 minutes when a different specialist answered and took her literally 5 minutes to assist me. read more

Don't go with this company!! Whatever you have to NOT enroll with Vivint. After talking with at least six representatives from their company (including supervisors) and two technicians, my issues have yet to be resolved. This company is not worth the time and efforts it will take to get any home or business secured. read more

Completely horrible service.REALLY need to find a way to get out of these guys but unable to. For those who plans on being new customer,just watch out. read more

Horrible customer service. Equipment doesn't work correctly. Missed appointments you name it. Save yourself time and money.

This company is the absolute worst. I have talked to them on the phone several times and they simply lie about rates and terms. I will never ever use them again and I will also let everyone that I know how terrible their customer service actually is. I hope that someone at their company is able to read this and be able to make some changes read more

I called Vivint because their cheap keypad door lock isn't remotely locking (tech has been out for this once before btw) and to have a technician come out this time they want to charge me 49.00??? Is it not enough that I pay 49.00 per month for service I'm obviously not being provided beings the lock is not doing its job. Then when I express my concern for this charge I hear dead silence. I've worked at a call center before and never did I act that way when faced with a concerned customer. She then offers me a discount. I declined it. I should not have to pay for their system malfunctioning, I pay for services every month, that should be enough. As soon as my contract is up I will never do business with them. That's how you lose life long customers, Greed. read more

Had my smart home securuty system pulled out because Vivint REFUSED TO "HONOR" what their sales rep. (who speaks for their company) told me only a few weeks before over the phone! Even with my DETAILED NOTES of the conversation. Furthermore I was told even if they took the time to fi d our "recorded co creation THEY STILL WOULD NOT HONOR THEIR SPOKEN WORD! I chose this company because I "thought" it was the best. Now I see there us no difference between bait and switch with them either. In a matter of a few weeks from my conversation. To when THEY could schedual my install things changed and they hole heartedly went back on their word. If their sales representative does not speak for the corporation, then Who should the consumer believe? Do not shop here. If you do get everything in Writting first. Weather they "choose" to honor it or not read more

I only found out about this place because they had a salesman walking through the neighborhood. Normally I don't take soliciting, but he had a laminated paper of their products and one of them was a camera, which I knew my husband had been contemplating.. So I talked with him more. It turns out they would install two cameras and connect to my existing alarm system (ADT) for free. We schedule a meeting the next day. Within 20 minutes the installer showed up and completed his work and gave us an instructional lesson. The system is great because they have an app for your phone and remote access from your computer when you are away. It offers all that ADT plus and Comcast offer, but at a much lower price. I would definitely chose them over other companies. When an alarm goes off, the system automatically starts recording so you can view it later. We couldn't be more happier. Definitely worth looking into! read more

I have to agree with the second reviewer that this company is the worst. If I could give them a zero, I would. I too talked to them several times on the phone and they lied and said whatever they thought would get the customer off the phone. We sold our house and the new buyers agreed to take over the contract. I contacted Vivint 2 months before the close date of the house to find out what steps we needed to take. On the day of closing, both the new owners and I talked with Vivint on the phone to make the change. We were told they would not transfer the account until a tech came out to the house to change the codes (this was news to me) and the tech could not be scheduled until 2 months later. In the mean time, we, not the new home owners, have complete access to the security system. Vivint is continuing to charge us. I talked with Vivint reps several times to move up the date and they lied and said an earlier date was scheduled - but that was completely untrue. They refuse to make any changes to the date even though it would take a tech a very short time to make that adjustment once at the house. They said if, for some reason, the alarm goes off, we are still responsible and would be contacted, even though we do not live at the house and have no idea how to respond. Twice we were told we would be credited for the 2 months of payments - that has not happened and we continue to have our credit card billed. They are the very definition of the word shyster. By the way, on BBB, where Vivint has a status of F, there is an alert for this company. Attorney Generals for Arkansas, Wisconsin, Kansas, Ohio and Nebraska have filed actions against the company. If you want to see details go to BBB and look for Vivint with location 4931 N 300 W, Provo, UT 84604. read more