We were traveling from Michigan to Oregon and had a "shutter issue, power has been reduced". Called…read morefrom Washington a couple days before we were to arrive in Grant Pass, Oregon. Walt, the owner was great! He said they would get it in and take care of it. They diagnosed the problem the next day. Took care of it once the part came in. He and Hunter are very personable, but more importantly very knowledgeable and use the most up to date diagnostic tools. While it was an inconvenience, felt assured the crv is in good hands.

Walt was able to fix the issue with my 2004 Chevy Silverado 2500HD very quickly and for a very…read morereasonable price. I'll definitely be using them again.

Prompt reply. Great price. They come to me and do it at my home. Can't beat that for service!!!!read more

This started out a simple power steering line replacement. From the first interaction. We were put…read moreoff and treated like he is too busy and unimportant. The final straw was him saying he's going to get a hose clamp and he'll be back. He did not return and my car is not working and actually worse. Not happy with the way we were treated secondary. Not confident in his ability to schedule a job and finish it. He is a likable guy but likable doesn't fix cars unfortunately. Get your schedule in order and stick to the job until finished. Customers appreciate diligence.

This review gives me no pleasure to write given that in the past I have written an excellent one…read more I have spent many thousands of dollars at Aaron's Autowerks repair shop over the years, and my last few visits were financially damaging. Things changed after Doah left the company as manager. He used to make sure that everything was completed well and properly as promised. My Range Rover is hard to adjust. Some are. That is not my fault. I have repeatedly had to bring it back because of quirks not corrected or, more commonly, because certain final adjustments were forgotten by the mechanics time and time again (resetting things such as the idle speed). Usually they took care of such things immediately but I had to get rides for some things or take extra time to deliver the car and wait. That was frustrating. It happened repeatedly. A year ago I spent great deal of money to fix a fair number of problems, most of which were handled well (faulty electric windows, etc). However, I had to bring my car in several times to fix a power assist vacuum brake problem that made the 3 ton SUV dangerous to drive. Multiple times I had to have Aaron's fix an air suspension valve problem ( see below), and, strangely an expensive Xenon headlight bulb that supposedly went out while in their care with the new one seemingly less bright than the old. Within a number of months it too went out. It is still out. Only rarely were there apologies, usually from the ex-manager or the mechanic both of whom are very nice. I was made to feel like a 'problem' customer at times despite always being polite correct in finding their errors. I did not appreciate that either. Where the suspension issue was concerned, Aaron, the owner, knowing how much I had spent on other repairs kindly found me a used air suspension valve at the car facility next door, taken off an old Range Rover that had sat outside unused for years, and he put it in without asking me first or making clear to me any warrantee issues. His motivation for that, however, was good: he was trying to save me $400. However, it immediately went wrong and after at least five failed electronic resettings and a refitting, he would not stand by the product or work and told me that a new one was the only way to fix it and that it would exceed $1,200 (installed) after I had already spent $800-$900! He then steadfastly refused to look up or find out from others if my car was still safe to drive given that I had a permanent dashboard computer warning regarding the suspension fault. It affects handling, gas mileage and towing. It has yet to be fixed. Several attempts were also made to find a persistent drain on my battery. Eventually, a fuse was removed to a faulty headlight wiper motor. That did not fix the drain. So, between the multiple visits for failed brake assist vacuum line work, air suspension repair, and the battery drainage problem, not to mention the years-long lasting Xenon headlight bulb being replaced which subsequently went out again within a few months, I have been unable to drive my car at night, unable to tow my trailer, have had to drive slowly by day not knowing if my suspension is safe, and I was dismissed rudely from the store without any support at all for the clearly faulty air suspension valve that had been put in in good faith but without my prior permission and which had never worked! I have been a customer of Aaron's Autowerks for years, spending thousands of dollars there. We had never before had a disagreement nor has there ever been a rude word spoken in either direction. I was and remain extremely disappointed in the way that I have been treated. And I have held off this review because I genuinely like them as people. I have since been directed to other high end mechanics, although I have not yet been able to double pay on these still persistent malfunction issues that have already been paid for. Needless to say I am very disappointed in the quality of work and their attitude although I do like everyone who works there, including the owner. Jeremy Goodwin, MS, MD

My GL 450 Mercedes was giving me trouble on a trip up the coast from California. I have some family…read morein Oregon, and I was referred to this sleek shop. They replaced my breaks, and a broken light but they also made a point to tell me my suspension was on its last legs. I was worried about the time commitment, but they had it ready in a days time. Thanks for keeping this machine in tip top shape!

Neil has always come through with quality..... affordable car repairs, wouldn't trust anyone else.read more

I had a really difficult time with Neil. I experienced some stiff steering back in August and took…read moreit to his shop to be repaired. Last week I started to notice stiff steering again, so I took it back to him to have him check out what was wrong. Assuming there would be no charge since it felt like the same issue I had experienced a few months ago, I was surprised when he told me the total would be around 300. After inspecting both invoices and doing some research, I learned that the issue I was experiencing this time was likely due to a mistake made in their repair back in August. I asked for a refund because I did not think I should be charged due to their lack of care during the first repair. Neil got very defensive, very loud and was quite disrespectful about the situation and would not take accountability for their actions. I understand it's hard to have your work questioned, but I think there are still better ways to treat your customers. I will not be returning to Neil Brown Automotive again.

Pete is honest. He is very knowledgeable. He works hard. He is very flexible, trustworthy. Him…read moreand Eric are a great team. I think this shop is one of the last of a dying breed. I really hope small shops can remain a place for repairs instead of dealers and franchises.

Been using Hurley's for years and always leave with a smile!…read morePete is honest and fair wants to help not rip you off. So refreshing in today's car repair world. Work is always great quality. Pete is also a pleasure to talk to which is an added bonus. Now my adult kids are taking their cars to Pete. I highly recommend!

Great guys! it's so refreshing to see pure honesty in the mechanics industry! pointed me in the…read moreright direction for my daughters simple car issue!! can't say enough.

Mike your awesome! My truck had RAT damage chewed wires went into limp mode i fixed the damage…read morestill limp mode mike quickly found the problem the new part was wrong fixed now thanks Mike great job!!

I was so lucky today to have found my way to Rogue Automotive. Was here on vacation and had a…read morevehicle issue. After Amy assured me that they could perform all necessary testing while I waited and after a very reasonable time period Josh went over all detail's clearly and I was able to head out knowing that I'd make it home safe and sound! BTW Price was outstanding. Can't thank the team at Rogue enough!!!!!

these people are terrible and have no sense of ethical business! my bf brought in his jeep bc it…read morewasn't driving normal. it sat there for 2 hours and then they insisted on keeping it another day. little did we know that is how they loop you in to rip you off bc at this point they hold your car hostage unless you pay a $150 diagnostic fee he never ever wouldv'e consented to! swtich and bait. he needed a new alternator and they priced him A $900 for an alternator!?! turns out that they were saying that had to remove and refill the AC etc.. and when he said no way can i pay that @$900 we dont have that kind of money they immediately didn't need to do the AC and dropped the price to @$700! at this point trust is breeched because they originally just said we had to remove the AC to install it and the do not credit the $150 diagnostic (that he never agreed to ) towards the new $700 bill that he was quoted (which he would never pay!!! ) they held his car hostage and refused to release it unless he paid the money that they extorted from him and he never signed. they kept saying that they made a 'verbal agreement' but when we asked for paperwork that he signed saying he consented to the diagnostic they had nothing and kept saying verbal agreement! highway robbery. then we called TNT automotive they came right to him, quickly installed the alternator and gave him an awesome honest fair deal , and the whole job including parts was @$320!!! done in an hour. the kicker being that TNT told us that they would've credited us their diagnostic towards the bill! worst customer service at rogue automotive ever and when he went in to confront him about never signing anything for the $150 diagnostic they refused to take any accountability and threatened to call the cops. gaslighting after exploiting people for money. rogue automotive are crooks.

excellent customer service repaired my older vw van when others would not. highly recommend this…read moreshop.

Needed a simple fix got it done quick and easy and didn't even charge me. I was in and out in…read moreminutes.