Custom Installers is a great company with great people. I had asked them to install my two new 30 inch wall ovens. They were very efficient and responsive throughout the process. The scheduler (Wanda) and installers (Alex and Noel) were knowledgeable, helpful, caring and courteous. They charged a fair fee that was agreed to in advance. I strongly recommend them. read more

THE BEST!!! After almost 2 years of a renovation, I am exhausted from all the subs that come in and make more of a mess then when they started. BUT - finally - when ALEX and NOEL came from Custom Installers, they brought an amazing positive attitude, and were totally focused on getting things done quickly CORRECTLY and efficiently. For example, a cabinet was improperly made so the refrigerator was not sitting in properly. Alex had a solution to fix it. until cabinet maker comes back and if he doesn't come back (typical), Alex had a plan B to fix it when they come back to install my bbq equipment. So refreshing to meet a person with a can do attitude who makes things happen correctly. read more

DO NOT HIRE THESE PEOPLE! Unfortunately I made the mistake of hiring Custom Installers to install a Thermador wine fridge. They charged me $225 to install it and it stopped working within a day. I called Thermador and they sent a specialist out and confirmed to me that the installer fried the main board by not installing it properly. I called Custom Installers back and told them what Thermador told me and they told me that if I can provide official document from Thermador they would refund me. So I did that. But of course they wouldn't keep their word and STOPPED responding to my emails. I called and talked to Mario (who claims he's the supervisor or person in charge?) and he rudely told me that there is no way they're going to refund me the $225 I spent for them to ruin a $5,000 unit. I actually wish I had used a credit card to pay for this but they told me if I paid cash they would knock 10% off the price--and now I know why--it's so you can't do a charge back after they ruin your appliances. PLEASE BEWARE and do not hire these people! They are shady, rude and inexperienced. read more

So I had called this place to get a electric cooktop installed. They gave a good quote and after having my house rewired for the cooktop I called them back just to communicate some things the electrician needed them to do once they hooked up the stove. Got the owner on the line to inform him that once stove was installed, he needed to just install a 60amp fuse in the box so that the new stove could work correctly. He then got belligerent about how he doesn't work with electricity and he can't do that. I was like, really, you don't work with electricity, but aren't you going to hardwire my new stove through an electrical box under my cabinet. I didn't understand they "I can't do that attitude" when I'm contracting you to install a new stove. So now I would have to call my electrician back out to the house just to install a $10 fuse. So I said, ok, I'll change the fuse myself. Done it plenty of times when I need a fuse changed at the house. But trying to use the excuse that you don't mess with electricity when you're hardwiring a stove to the electrical box under my cabinet doesn't seem to make any sense. But Ok, I'll let you keep going with that. The owner hung up the phone on me and then his receptionist hung up the phone on me and told me well you can go somewhere else. Ok, so that's exactly what I did. I got a quote and called someone else. But I also decided to let other customers know just how horrible your service is and if I can tell EVERYONE how you are not a good company especially when it comes to customer service. I don't know maybe it's just me, but I expect more professionalism and not this "i can't do that" attitude. Getting an attitude about something so simple that can be done in 5 minutes. I had already heard from him that they couldn't wire the house so that my new $1800 stovetop worked correctly. So I hired an electrician to run a new wire through my house so that the new stove can work when they hook it up. All that was left to be done was to hardwire it to the stove, which is what Custom Installers said they could do and put in a 60 amp fuse when they are done. Done! But these idiots got belligerent about installed a $10 fuse. "We can't do that. I can't do that." Hung up the phone. Just plain idiots. After reading the rest of these horrible reviews they have, I realized, I just made the right decision to go on to another installer. Better customer service and just nicer people. I don't want this arseholes in my house anymore anyway. Good riddance. read more

They installed a microwave and 6 burner grill and broke both. Shorted the igniters on 4 of the 6 burners. Also fried the main board on the microwave. read more

Custom Installers just recently finished our kitchen renovation, on time and within budget. This was no small task from start to finish, as a half wall had to be removed, some plumbing got moved around and the electric was amped up to include a lot more outlets and dedicated circuits. We ordered a whole new kitchen from Ikea (this we did ourselves using their kitchen planner), and when that was delivered, the final touches came. This is where Custom installers really shone. They installed the whole kitchen (consisting of 32 separate cabinets from ikea), the granite counter tops, backsplash, and tiled 'brickwork' behind the stove and hood fan. They also installed our fridge/freezer combo, stove and range hood fan. I was there for most of it, but I really didn't have to interject anything at all - the installers knew what they were doing, and I was happy to let them do it. I can recommend them for any installation project, large or small. read more

My uncle just had Custom Installers install a few appliances in their new house, including a stove, a oven, and a built in microwave. They were professional, punctual, and friendly. Overall they did a great job. read more

Custom Installers was referred to me from where I purchased a Miele washer and dryer two years ago. I needed to have them reinstalled in a new condo, and then move existing LG machines from the new condo into another unit. Pablo and Noe (sp?) were awesome--super professional, incredibly careful with my floors and walls, and got both stacked units reinstalled beautifully with new water hoses into very tight closets. Great work, and I would use this company again in a second after this experience. read more

Was referred to Custom Installers from APD in Culver City. They came and gave a very fair estimate to install a new range hood and new ducting and the following day they did the install. They were very professional and polite and did a very good job. Very pleasant experience. read more

I hired this company to install a Viking freezer and refrigerator Viking double oven and Viking ice maker they burned out my double oven they didn't connect electrical properly and the damaged my panel to my ice maker I only hired them because Ferguson in redondo beach referred them big mistake luckily Ferguson replaced my double oven but as for my panel hasn't been resolved yet once again Ferguson is working on getting me a panel because seems like custom appliances doesn't have time or won't take responsibility for their mistakes they basically ruined my grandsons first birthday party because they burned out my double oven look elsewhere don't make the same mistake I made! read more

We hired Custom Installers in May 2017 to remove our old OTC microwave and install a new one we got at Best Buy. This required installing a vent to the outside as well. Bruno and Julio did a great job -- they were punctual, friendly, and professional. They were good about covering up areas that might have gotten dusty from cutting through our wall, and good about cleaning up when they were done. I'd definitely recommend this team, and would use them again. read more

Good prices and courteous service. The guys knew what they were doing and didn't waste any time. I was impressed by the quality workmanship I received for such a good price read more

5-Star service for my Blue Star ovens, which are difficult to install. These guys were very reasonably priced, super-nice and professional, and they did a great job. bravo to them. read more

Had custom installers put in a high end range and hood and cut a hold in my roof to accommodate a larger duct. I wasn't home for the install but everything looks and works great. The price was competitive or lower than other bids I got and no surprises. read more

Really unhappy with these guys. I relied on them for their experience and knowledge. I had a completely remodeled kitchen. They completely misunderstood how the cooktop was to be installed. It was supposed to sit above the countertop granite. Instead, they tried to slide it in. When they couldn't, they insisted on cutting the granite. This was completely unnecessary. The countertop was set up perfectly for them. They butchered this job. By all rights, I should have had them buy me a new piece of granite, pay for fabrication and installation. I recommend finding someone else. read more