5 stars so far, and I hope to come back and update this review when our ADU is complete!…read more This review reflects our experience through the signing of our ADU contract. Construction has not started yet, so I cannot speak to the building process or the finished product. But everything we have experienced so far has been so positive that I felt Preferred Home Builders truly deserves five stars at this stage. After an extremely frustrating experience with a different contractor, I feel compelled to share what we learned for anyone embarking on the ADU journey: do not fall for charlatans, empty promises, lousy sketches, or requests for too much money upfront. Take your time, ask questions, and look for a professional who is willing to invest the time and expertise needed to understand your project before asking you to commit. That is exactly what we found in Nir at Preferred Home Builders. From our very first meeting, Nir has been professional, punctual, courteous, knowledgeable, and incredibly patient. Before we signed a contract, and before he even knew whether he would get our business, he invested more than 10 hours of in person meetings with us, in addition to extensive email communication. That level of commitment made a huge impression on us. Our ADU site presents some challenges because of the hilly terrain. Nir took the time to understand those challenges, assess them carefully, and come back to us with thoughtful options rather than making unrealistic promises or glossing over potential complications. Another thing that really impressed us was the level of detail that went into the budgeting process. We completed an extensive questionnaire covering everything from major decisions such as windows and doors to seemingly tiny details, such as how many sconces we wanted by the entrance and whether they should be on the left or right. The result was a remarkably detailed budget that leaves very little, if anything, to be figured out later. After our previous experience, the difference has been night and day. So, at this stage of the process, I cannot recommend Preferred Home Builders highly enough. Nir is clearly at the top of his game, and we are very happy to be working with him. I look forward to coming back to update this review once the ADU is completed, hopefully with another five stars and plenty of pictures to share!

We hired this team for a major structural renovation--adding a loft in our high-ceiling living…read moreroom, building a wet bar underneath it, and replacing our kitchen's back door and window with a beautiful bifold door. (Note: The furniture bar cabinets and library were added later on and were not part of this contractor's project). From start to finish, the entire team was extremely professional, dedicated, and highly skilled. On the very first day we met, Nir helped design a 3D view of the project that perfectly captured exactly what we had envisioned. Throughout the build, we had a weekly walkthrough with Nir to check if we had any questions or concerns, which kept communication incredibly clear. Elba was also an excellent project coordinator who was always available to answer our questions and keep everything on track daily. The construction crew themselves were clearly very experienced and knowledgeable; they followed our approved plans meticulously and were happy to accommodate extra requests along the way. You can truly gauge the quality of their work by the fact that every single city inspector visit passed on the first try--nothing ever had to be rescheduled or redone because everything was built perfectly to plan. Additionally, all of the finishes--from the drywalling to the trim work and paint--were done with high-quality materials and top-tier craftsmanship. Overall, it was a great experience, and we highly recommend them!

I went in, and I sat down with a sales associate who helped me put my order together. I've spent…read moreright around 11K for sinks and faucets for 8 bathrooms, and I must say that the rep was very nice and very helpful and very knowledgeable, he did is part the best way Possible, but here is my problem with this place: they don't stock up anything, everything gets shipped from different locations so I started receiving at home bits and pieces of my orders over the next couple of weeks. The product did not arrive in retail packaging so it was really tough to know which was what. I had to take everything back to the showroom and my rep set down and wrote on each and every single piece what it was. Turned out that I've ended up ordering a few things wrong and needed to return them...Now, returning items is even a bigger headache..,you have to get a shipping label from them and start shipping different things back to their different locations. That was not acceptable to me so I returned the product back to the showroom and ask my rep to take care of the returns for me. It took over 3 weeks for me to receive the refunds which was pretty upsetting. In the meantime, I've checked with a different national distributor the prices on everything I've purchased and it turned out that I've paid about $2000 too much in comparison to what it would have cost me had I've purchased the same product from them. Needless to say: Very bad system, extremely over priced, and I will not be buying here again.

An amazing amount of choices at competitive prices. The staff were helpful. Easy parking.read more

The help was exceptional. The team was very knowledgeable to solve a unique problem. I highly…read morerecommend.

Best customer service ever very easy to purchase appliances. I will definitely Back. And Service is…read morevery quick. Even includes delivery.

Every time I come here or send a friend, a client or acquaintance they are always grateful. The…read morestaff is so knowledgeable, professional and supportive. The variety of top brands and products are second to none. Prices are fair, quality is high so it's a no brainer. Come to Ferguson if you want to avoid hassle, confusion and disappointment.

They have a large selection and a knowledgeable staff that were more than happy to help me. They…read moreare professional and available. I did not have to wait for any help. In fact they walked me over to the product that I needed and confirm for me that it was the right product. Additionally, they have ample parking.

Craig is amazing and very responsive. He did great work and communicated clearly through out the…read morewhole process. We did laminate countertops and the price was very affordable. Highly recommend!

They're the best! Easy communication and follow through. Expert custom installation, and they went…read morethe extra mile adjusting to my "less than perfectly level" base cabinets.

Memo and Frank both of them were very courteous and helpful. They explained thoroughly all that is…read moreto know about the products.

Carlos hooked me up with a microwave and trim kit replacement in short order. Ask for him anytime!read more

Unbelievably rude owner! Barely said hello. Reluctant to answer my questions. I visited twice…read moreand asked about what the sink would look like, he said, "I already showed you last time". I said I was interested in buying the vanity cabinet today, can you tell me the manufacturer of the product. He refused, said he would tell me after I bought it. I asked how I would be able to validate the craftsmanship if I didn't know the manufacturer, again he refused to give out. Then he said, if I needed to know I better go somewhere else to buy. The customer service was so poor, I actually wondered if there was a hidden camera and I was being filmed for a bloopers video.

Horrible customer service. I called up to ask if a vanity I found on their website was also in…read moretheir store, so that I could come by and look at in person. He said it was, and then asked if I was going to purchase it today. I told him I wanted to look at it first but was there some incentive as to why I should buy it today, he said no there wasn't but I was just so "demanding" that he didn't understand why I was asking if it was in the showroom. I at first gave him the benefit of the doubt (sine he is a foreigner) and told him that I hoped that he was using the wrong word and didn't mean to insult a potential customer by calling her "demanding".....but no he meant demanding, so I told him I'll take my demanding self elsewhere.

I was looking for tiles for a bathroom upgrade and arrived at the store just before closing. Even…read morethough it was close to closing time, Jamal took the time to walk me through the different tile options, explained the pros and cons of each, and helped me make the right selection. Jamal is knowledgeable about the products, customer-focused, and remained patient and calm despite the late hour. He made sure I got everything I needed, personally helped pick the tiles, and even assisted in bringing them to the front of the store. Thank you, Jamal, for providing such outstanding customer service. Floor & Decor is fortunate to have employees like you who genuinely care about helping customers.

I had a bad experience with floor decor I ordered a tile and…read morethe delivery supposed to be on 18 and today's is 20 no delivery call or email I called and talked with Will and instead of apologizing he told me i called to verify you address and someone hung up the phone You made me to fill out all info from email to delivery address and then no call no email Very bad service and he should not work for costomer service since he doesn't know how to behave Hopefully I'll get on Monday and not going back anymore

The service was exceptional, very nice and friendly people and quick work, couldn't have chosen a…read morebetter place to remodel my house

Dale was amazing to work with. He was honest and made smart recommendations. His showroom for tile,…read morecounters and cabinets has great standard options but a good variety of more premium ones, which he's up front with you about with cost. His team was clean and timely. The tiling was especially detail oriented. His prices were competitive with the two other quotes we got but with better options and easier materials selection. Highly recommend. Trustworthy, on time, detail oriented.

Very professional! Great quality work. Incredibly reasonable prices. Easy to communicate with and…read morethey constantly keep you updated. Best of all. They would make changes without any hassle. And, they did not charge for so many extras. In a different room, they installed several lights at no charge. Highly recommended!

Built to Perfection renovated both my first and second homes, including converting the two-car…read moregarage at each property into a beautiful ADU. My first house was a real fixer, and the transformation was incredible. I was so happy with their work that I hired them again for my second property. They know what they are doing, care about quality, and pay attention to every detail. At the end of each day, the workers , who also always showed up on time and were very respectful to our property, cleaned up. I would absolutely hire them again and highly recommend them.