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Custom Home Improvements

4.0 (4 reviews)
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American Leak Detection of Boise

American Leak Detection of Boise

3.3
(11 reviews)

Matt and I were both placed in a tough situation because of a mistake by my insurance company. We…read moreboth went endlessly around and around with the various claims representatives before we were able to talk to one another to directly resolve an outstanding payment. As a few of the reviews mention, Debbie's customer service was fantastic during the fiasco. Unfortunately -- as other reviews also mention -- Matt's customer service toward me was disappointing. Given the great experience I had with Debbie, I (naively) had zero doubt that Matt and I would find common ground given what we had both been through the ringer with the insurance company. I was even hopeful that he would be open to meeting somewhere in the middle to handle the outstanding payment. Sadly, when Matt called me back he was immediately argumentative and frustrated toward me because of his poor experience with my insurance company. I was honestly shocked by his disregard for customer service, his lack of basic cordial discourse, and for the lack of empathy for the situation that we were both thrown into. I told Matt I was surprised by how he was talking to me considering I had no part in any of the mix up. He said "Sorry, I'm just a direct guy". In the end, I paid the full bill. I am not writing this review because of the situation itself -- we both got the short end of the stick from the insurance company and I understand the situation Matt was in. I am writing this review to make prospective customers aware of how Matt chose to conduct himself as a business owner. The Yelp description uses the phrases like "taking care of customers" and "provide customers with the best service". Unfortunately this was not my experience.

Aggressive empoyees, zero useful service, still close to a $1000 that I had to pay. AVOID!!! There…read moreare better people out there who actually do a good job!

Custom Home Improvements - masonry_concrete - Updated July 2026

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