I'm responding to the owner's response and updating to 1 star from my original for many reasons. First, I was contacted by the owner who accused me of lying in my review. Mostly because I made my review nearly a year after the negative experience. I don't believe there is a statute on when you can voice on Yelp and the experience absolutely stuck with me because of multiple interactions and communication with the rep and the way it was left so I'm positive I have the right company in this review and am astounded at the accusation. I guess I'm only sorry I didn't review the day it happened when I was really upset so it would be considered valid. Secondly, I made the review later because we have received wonderful experiences from other companies recently and I believe this company and consumers should be aware that service is above and beyond elsewhere. I'm not trying to have a battle with anyone on this, but this was the actual experience so take what you'd like from it. I will address the other items from the response I received so I can best clarify my original review.
Next, I was advised just recently by the owner that my review doesn't line up because this company does not do "curbing" or "edging" and it is sourced to a 3rd party contractor so they wouldn't have quoted me for that. I find that very interesting because we were measured by the rep for a 6 inch wide/ 12 inch high border along the front of our house for flower beds. I specifically recall this because Byron (rep) asked me how big I wanted the curbing and I said let's do a similar size to the current brick edging we have and we measured with my personal measuring tape. He drew it in a sketch that I have documentation of edging from a copy of his drawing that was sent to me.
Also - during the follow up appointment to measure for more edging to be done around a tree out front was never once relayed that this was a 3rd party contractor. It was at this point that the rep said he would have to redraw everything if we wanted curbing around the tree and he wasn't willing to do that and it would cause our cost to jump excessively from the initial indication, which is why I stated the quote was nearly 10K- as we were advised by the rep who said to add the extra edging our cost would be closer to 10K. I ALSO emailed the rep and his manager with a copy of his drawing and said we wanted clarification on how the walkway would be poured because the drawing from the rep was not as we expected or discussed. It was at this point we said we wouldn't move forward unless we could review that and get on the same page and we were happy to do so. These interactions were all BEFORE a manager was scheduled to come out and review finalities.
Finally, the owner states that their rep would never tell a customer to send in their own measurements. I agree that they shouldn't ever, but I'm telling you he did so I don't have more proof then that and that I thought it was inappropriate that he told me to do so when he'd taken all the time to actually measure. The rep was ignorant towards us, said he wouldn't redo or change anything and that we should just "send our measurements in." We told him we were done working with him at that point and he threw his hands up and stormed off saying, "I don't have time for this." Later his manager called my phone and asked if the rep had injured his hand at our home during the meeting, to which we said no, he was there all of 5 min, got upset and left. We followed up with our email expressing our lack of confidence in the job and declining to move forward.
So that is the experience we had, it was not top notch service and again and I'm glad I spoke up, regardless of how long it took me to do so should not be a factor to the ill experience. Glad others have been able to have good service, guess we had a rep who had a bad day. Honestly, I'm a really easy going person to work with, I don't like making negative reviews, we weren't trying to be difficult. Up until the last interaction we were excited to proceed on and were ready to pick a color for the concrete, it wasn't until we had requested the additional curbing/edging around the tree and asked to go over the design of the walkway did it all get so odd and negative. read more