I called in a panic and had a huge leak, with freezing temperatures expected tonight - James turned…read morearound from driving home and came out and fixed my spa in less than 10 minutes. I appreciate him and will be using him in the future! Amazing job!

I had a hot tub need that these folks were ready and willing, but it ended that their knowledge was…read morewhat I really needed. They are professional and they answer their phone! If I ever have a need again, I will for sure give these folks another call. FYI, we have a Bullfrog and those folks were terrible customer service. Go with Quality Pool and Spa.

Matt is dishonest, overcharges for pool chemicals, will recommend work that is not needed. He…read moreencouraged us to do work to our pool equipment, which we discovered was not necessary. He was not authorized to do warranty work on the equipment, which he did not disclose prior to agreeing to start servicing our pool. The work caused electrical issues with our equipment and control panel, fried the control panel, he put in the wrong panel for our pool that now does not work properly. In the beginning, we agreed to an $80 weekly service fee with chemicals extra, but he assured us our bill wouldn't exceed $450 monthly. The bill went up every month, finally charging us $761 for standard monthly pool service. We were warned we would be overcharged for chemicals, and we were right. Avoid Matt at all costs.

Secoma Pools installed a 20x40 inground fiberglass pool last year…read more Being a first time pool owner I wasn't able to monitor construction with any type of knowledge about the process. But now after a year of asking and researching pool construction I can with considerable confidence rate their installation as very poor. My pool is off by about 3 inches from one end to the other, they tried to hide it by using a lot of chalking. Chalking is now falling out. I warn anyone to not use this company. If one department of a company is like this I would assume the fencing dept is the same. Stan Parker Shanker1@msn.com.

From the owner: Secoma Pools Washington, founded in 1973 by Garrett, Nathan, and Tony, specializes in in-ground…read morepool construction and maintenance in Tacoma. With over 50 years of experience, they excel in Latham Fiberglass and shotcrete (concrete) pools, designed for the region’s 38 inches of rain and diverse terrain. Fiberglass pools are durable, low-maintenance, and resist cracking and algae in Tacoma’s wet climate. Shotcrete pools offer custom shapes, depths, and features like spas, built to handle clay soils and seismic shifts. Their services, listed at secomapoolswashington.com/services, include precise construction with drainage to prevent erosion and maintenance to manage evergreen debris and rain-altered water chemistry. Projects span compact fiberglass pools in Tacoma’s North End to shotcrete designs with retaining walls in Puyallup, serving Federal Way, Kent, and South Hill. What makes them unique? Their half-century of local expertise, dual mastery of fiberglass and shotcrete, and a practical approach to comparing options—cost, durability, care—ensuring clients get pools that fit the land and lifestyle. They navigate Pierce County codes and permits with ease, blending efficiency and customization.

called these guys in the morning, they arrived promptly same day as they had a cancellation. took…read morecare of my hot tub issue the same day. wonderful service and even better pricing couldn't recommend them enough.

I was having an intermittent heater issue with my Sundance Optima 880 spa, a 2018 model…read more Tim called the same day I reported the issue, conducted an expert diagnosis and fixed the problem in under one hour. There was no guesswork involved, just detailed measurements and tests. Tim is a real expert as a follow up call seeking advice on chemistry maintenance disclosed and is highly recommended.

Oh , I found a…read morefantastic family business that sells pools and spas!!! We went to this store back in November 2019 and looked at hot tubs. The employees are so friendly (even if you say your from Ca)! I found myself very comfortable and relaxed talking to them. Our house was not finished yet so we said we would be back in spring. After about 6 months we decided to head back after our HOA approval and talk to them again. They remembered us after a few mins and stepped right in to help again. So see, since Covid 19 a lot of stores shut down and business is back ordered with so many trying to get caught up. Our choice was a custom build or buy what's left on the floor. I fell in love with the one on the floor and we grabbed it! It's beautiful, everything we wanted. These guys came out did a land assessment and electriciancame out to make sure we are already to go!! Delivery within 4 days!!!

I'm Nick Scott owner of @SpartanPoolsBoise we stick to building and remodeling Shotcrete Swimming…read morePools in the Treasure Valley since officially 2006 but my dad #MikeScottThePoolGuy has been building here since 1993 and in California years prior. He's 50 plus years in the pool industry and we send all our pool service after care customers to Family Pool and Spa's store on Chiden and Eagle rd. They are awesome!!!!

Jeff came and supposedly fixed a leak in our spa but a few months later there is another leak. May…read moreor may not be the same leak but after reaching out to him to see if he can come by and check it out he said he doesn't have the time. Not very professional and I do not recommend.

I sold my pa to a friend who hired Pro Spa to move the hot tub. The movers stopped by the day…read morebefore to look at the job and when I contacted them he said I had no reason to be home when they moved it. NO REASON! I have two ways to access my back yard via each side of he house. on one side was a strait shot to the street next to the tub and the other was a pile of branches that had fallen off the tree during a storm a few days ago. When I got home I found the pile of branches had been re-located right on top of our garden. Destroying the produce that was ready for harvest. 10 feet further was an unused section of garden with nothing in it. I would not recommend using this group! If you do, make sure you are home to monitor!

I started using this company when our heater broke and the original installer wouldn't return my…read morecalls. Premier was at the house within 2 days and had a solution for us. They fixed the issue within a week and we were up and running. I have been using them weekly to clean the pool and they are fabulous. I have wondered "where they have been all my life?" I appreciate the text before they arrive and I get an email lwith the chemical breakdown and how it was remedied as well as before and after photos. They service is wonderful!

From our first meeting with the owners and designer, we felt they were up for the task of creating…read moreour " Dream Pool " to be a part of our " Dream Home". When others either didn't respond to our request or felt it was more than they wanted to do, Premier excitedly gave us the design we wanted and a pathway to make it possible. We couldn't be happier with the results. The pool is literally an extension of our patio and we couldn't be more proud to show it off to family and guests. Thank you - Thank you- Thank you!!!! Rick & Marty

Matt diagnosed the problem and gave me the estimate to fix it. Will do it in the springread more

Did an awesome job on their first visit to my home to take care of my spa. Love how they email you…read morea report of the work completed and chemicals added and even include a photo.

Andrew was amazing and super helpful. We just bought a home with a gorgeous pool on the property…read moreand it's all new to me! He took his time to educate me on my pool. How to open it up for spring. How to close it for winter. What to do year round. He answered all my text messages without any hesitation. All around a really good person. If you need a pool company that you can rely on, this is the company for you! They will definitely take care of you and your needs for your pool. 5 star service!

We recently moved to Boise and were looking for a quality service to assist us with maintaining our…read morepool on a weekly basis. Despite the current labor shortage, scheduling challenges and price surges, Caleb Rodrigues was very attentive to us and understanding of our needs. He continues to be a pleasure to work with.

Gary was an awesome Tech!! After being scammed by Idaho spa pro(Chris & Brittany) I called Budget…read morePool & Spa Tech and he had my problem figured out in 5 mins or so. Completely different issue than what the first company diagnosed. He had parts on hand and had me up and running in a couple hours @ a reasonable price!! Gary @ Budget Pool & Spa Tech is my Go To hot tub repair man from now on!! Thank You!!!!

After a catastrophic pool liner failure in the middle of winter 2021-22 we attempted to find a pool…read morecompany that would help. Not many pool companies were even open for business during the winter. We found a handyman type of guy and he did successfuly assist us in retracting the cover and determining the issue. By August of 2022 we still did not have a working pool. In September 2022 we hired Budget Pool and Spa. Gary and his tech guys worked quickly to try and save the pool structure and ordered a new liner. Due to circumstances out of his control the liner that arrived in October did not fit. We filled the pool to save the inner structure and covered it for another winter. Gary returned in March, and the process began again. By Memorial Weekend we had a beautiful working pool which included new steps, new pump and new liner. The best part is everything is more efficient, savings on water use, savings on electricity with new pump and savings on chemicals. We highly recommend Budget Pool and Spa