Came here while visiting from California with a pair of broken sunglasses. Came in to a really clean, bright and friendly location. David the great tool my babies and made them brand new again. I'm so happy and now I can enjoy the rest of my Vegas trip in style read more

Custom Eyes - Ray bans made brand new. Thanks David!!! - Optometrists Near Me - Henderson, Nevada

I love this optical facility! They are always extremely easy to work with. Great service from a wonderful staff! I recommend this location to all my friends and family! read more

I went here based on the Yelp reviews and they were all correct! Dr. Tran was beyond knowledgable. I have an astigmatism in both eyes and macular degeneration in one eye. She knew right off the top of her head all the options in contact lens brands available to me, the materials they are made of and the price points of each. She never made me feel like I was neglectful of my eyes or a pity case, which I have had with several other optometrists. She was so positive and informative. I checked 1800contacts.com for pricing and Custom Eyes was cheaper then the online giant! In the front of the store, David gave superior customer service. He was exceptionally patient and accommodating as I selected a pair of frames. Then, he gave me an amazing price on lenses. A spectacular doctor and retail experience! read more

This place is the best!! I phoned in the morning & was scheduled same day for a contact lens eye exam. David scheduled my appointment & he was very friendly. When I arrived, I was greeted by David who is super friendly & I found out after my appointment he is very know read more

My dad take me to this place to have a new eye exam and new glasses after few weeks of long wait due it to COVID 19 quarantine I went to meet mr David and his staff, they were very polite and kind , from the door wen we walked in to the back to Dr KADE and his assistant the Asian girl in the back desk , the best customer service I ever have !! My dad was right to take me all the way to Henderson wen we leave in the west side of Vegas is like 30 minutes drive for us but is worth it, I'm Happy with my new glasses and frame, eye exam 80 dollars, glasses and Ray Ban frame $352 a total of $432 dollars but my daddy pay for it with out complaining cause I'm his princess lol, highly recommended to everyone who needs new glasses or glasses for the first time, location just across the Henderson DMV, environment very clean, even hand sanitizer at the door, especial thanks to Luis Alvarado who make our process to choose the frame and glasses very easy and helpful, also they are bilingual people there, TOP NOTCH. read more

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My wife's eyes were really bothering her this past Saturday - very dry and irritated. After speaking with us on the phone Dr Stubbs agreed to see us right away even though he already had a full appointment schedule. We were both very impressed with Dr Stubbs' compassion and professionalism. The entire staff was friendly and helpful. Prices are also very reasonable. We are now both lifetime customers. read more

This place was great from the moment my wife and eye walked in. Friendly staff, great prices, Dr. Tran did my wife's eye exam to fibd out why she wad having vision problems, and we found out she was near-sighted. Got prescription lenses, as well as a great pair of glasses for a great price. Glen helped us out with everything, answered questions, and made us feel super comfortable. Very helpful and funny guy, providing a great experience for us! We highly recommend this place!! read more

My experience with this place was pretty minimal, but could not have been better. The people working there were very friendly and helpful, and my (admittedly extremely minor) frame adjustment was done quickly and cheaply (gratis) while I waited. Highly recommended ! read more

FIRST experience. Called and placed on hold for 15 minutes 27 seconds. Then the call goes dead.

I purchased contacts last Wednesday 10/18 and was told they should arrive by Tuesday 10/24. When they didn't, I called in on 10/25 and was told that they STILL were not in and that they should arrive 10/26. This is already an inconvenience as I had appointments scheduled back to back on this day. But I figured I'd try and squeeze in a trip to Henderson to pick up my contacts. When I had asked for the arrival date of the contacts it was because I am flying out of state on the 26th (by 8pm) and wanted to make sure I had my contacts for my wedding. I was not contacted on the 26th so I once again had to call in around 2:15pm to ask for an update as I was running errands and live on the other side of town. I was told the shipments should have arrived by that time. I did not get an update that my contacts were in until 4:07pm. I am very disappointed and frustrated that I will not have contacts to wear for my wedding day. I had called in to see if anyone could stick around for 5 minutes so that I could drive from north Las Vegas to pick these contacts up. I was told yes but to make sure I am there by 6:35 because "the manager has somewhere to be." I feel that statement was unnecessary as it is obvious-- everyone has somewhere to be-- and it isn't my ideal situation to be rushing there across town in rush hour traffic for contacts that should have arrived 2 days ago. This whole ordeal has been an inconvenience for me. Poor follow up on your company all together. I really wish this could be remedied and that the gentleman answering the phone Saul (?) relayed my frustration regarding this situation to the manager Dave (it sounded like he could care less when I spoke to him on the phone). I have been coming to CustomEyes for the past 3 years and refer my friends and loved ones here. Very upset that you guys dropped the ball when it mattered the most for me. read more

Amazing staff and extremely knowledgeable and polite! Clean and well organized. Would give ten stars if I could!

Love this Privately owned shop. Given very personal service. Very very knowledgeable employees. Just takes a while to get your glasses as they aren't made on premises. read more

I saved this review basically because it's a 2 parter, first going to get the exam and then getting my glasses. So I'll start with the exam, my previous doctor is not there anymore but the new doctor is exceptional, he is very personable and genuinely nice, he also did an excellent job getting my prescription spot on! I then went to get my glasses done up front and they were amazing as well, very nice and personable, not pushy or anything like that. I got my glasses in about 7 days(they said would take 10) because of the type of glasses that I was getting done but it was well worth the wait, the glasses were perfect, the prescription was spot on! This was a great experience! Thanks custom eyes! read more

As a life longer glasses wearer-happy to have a wonderful and friendly place in our neighborhood. Dave is THE best. Always helpful and has a great staff. Great for our annual eye exams, finding new frames, navigating insurance, and running in for a quick adjustment. read more

These people are fantastic. Dave has set up a culture of great customer service. This is as most retailers used to be and very few are now. Professional, courteous, SMILING. For my most recent visit I needed a nylon strap repaired for one of my lenses. At my request they replaced all four on two pairs, my fear being a strap may break without warning. They did this without charge though I had offered to pay. Unfortunately I'm moving away soon and have little hope my new eyeglass provider will be as good! read more

My boyfriend brought my glasses in to be repaired a couple months ago and they took excellent care of them; they are good as new! He purchased some products since the service was complimentary, I highly recommend this office the service was great. read more

Dr Tran is awesome but I decided to move on to different facility because of the owner David . He is the most rude and ignorant person I ever seen . No manners whatsoever, and their price are double to compare to different place like Sam club or costco , not suggesting to go to this place . One start is too much for them if I have a choice I will give him minus read more

Custom Eyes is the most professional vision center I have found. Dave took care of my unique needs in just a few minutes. They go the extra mile to please where other centers can't do anything to help. Dave found a solution and made me feel like a valued client. Thank you and I will give you all my future optical business and refer my friends. Saving my time and money was much appreciated. read more

I have been to several optometry places and this one is the best. Wish I lived in Nevada again just because of it.

I love this optical facility! They are always extremely easy to work with. Great service from a wonderful staff! I recommend this location to all my friends and family! read more

The doctor is absolutely great, but I have great reasons NOT to trust their customer service at the front store, the information they provide on their website is deceiving and I know their products are overpriced (you can find products for 1/3 of the price online) and their employeed will still deceive u in order to make you go to their store to pay more. I will pay for my frames online and pay another business to do my lenses only because of their dishonesty marketing their products and also because of the inconsiderate employee I talked to twice who deceived me over the phone making me go to the store and didnt do a price match for my frames. Their greed makes them dishonest and I would not support a place like this. read more

I've been a returning customer for over 5 years, getting 2 new pairs of glasses each year. I've never had a problem with them before until today. One pair of my glasses started to crack in the frame just after two weeks of purchasing them. I took them back, they swapped them out no problem. However these new frames started cracking in the same place. I realized now that it was due to the poor quality of the frames. I took them back to the store, and because it was passed the 60 day warranty, the owner was gonna charge me to replace them. This is how the owner treats his good customers. After having raised my voice at the awful customer service portrayed by the owner, (the rest of the staff was great and very helpful) he ended up switching the frames at no charge. Eyeglass companies are such a saturated market, it surprises me how terrible these independent owners are at customer service. read more

Won't give you your complete script after your appointment! They don't sell glasses but won't give you the info to order your own, it's a scam to get you to purchase from there preferred outlet! Also charge 25 dollar co pay for a 50 dollar appointment! Save your money go to Walmart :) read more

Glen B is legit and helped us get Exactly what we want. The doc, shes legit too. This olace is ran SO efficiently but you feel well taken care of (not a number). read more

In the past, I have had a difficult time finding an optometrist that can effectively prescribe the right contacts for my astigmatism. It seemed like the prescription was always off and I had so much difficulty seeing that my only option was to wear my glasses. Dr. Tran nailed my prescription on the first try! I was so excited. They immediately gave me a trial pair and it was such a relief to me to finally be able to see again. It means more to me than I can explain. Thank you so much. Also, I was seen for my appointment very promptly with no waiting. The front desk staff in both the front desk and the desk near the back of the office are so friendly and accommodating. They always communicate with me and follow up with me whenever I have a question. I was also very enthused to find out that they have some sort of digital dilation that has no down time, instead of using the uncomfortable liquid that leaves your eyes dilated for hours. I was very impressed with the modern technology they have available. Overall, I will definitely continue to go to this practice and will refer my family and friends to them! read more

We just love these guys and gals!! Everyone is always so pleasant and helpful. You can go in anytime for an adjustment or to order anything and they will find the time to help even when busy. Kim and Glen have been the two that I have had help me , but there isn't anyone here that I can't recommend! Thank you Custom Eyes for taking care of me and my kids all these years!!! read more

I love the glasses that I got from this place although they took forever to come in. I originally got an eye exam and ordered my glasses on 12/26/16. They wee oversized so I had to have them sent off to be coated and cut. The glasses did not arrive until a month later at which point I tried to get a retest with Dr. Tran. She was really pushing me to wear the glasses for a couple days, but I didn't like her answer so I talked to the people up front and they saw that the people who made my lenses made them even stronger than my already too strong prescription. We had to send the glasses off again. In the meantime​, they did accommodate me with a complimentary pair of glasses. Wonderful customer service! David finally got me a retest with Dr. Tran and we got my lenses fixed pretty quickly​ after getting the right prescription, but messing around with Dr. Tran almost had me sending my glasses off for a third time because she was trying hard not to retest. I got my glasses mid March of 2017 by no fault of David or the front crew. All in all *Great service with David and his crew up front. *Dr. Tran is super nice and great at her job, but I was disappointed in the fact that she didn't want to retest. It was such an unnecessary hassle. *The selection of frames is huge. *They have great frames for every, and I mean every, price range. read more

I came here as a new patient last week and absolutely love Custom Eyes and Dr. Tran! I went to a doctor before who was not able to correct my prescription in my right eye but Dr. Tran was able to with no problem. She also was able to get me to wear a normal prescription and not the toric contact lense that the stigmatism in my eye calls for as it is such a minor stigmatism. This saved me money on the exam and my contacts will be cheaper. What GREAT NEWS! Everyone in the office was very friendly. The only negative was that their phone lines were down and so their credit/debit cards weren't going through and I didn't have cash on me so I had to go drive to an ATM and get cash and then bring it back to pay them. They didn't offer to bill me but that's ok, issues like that happen and I'm sure it won't happen again. If you're looking for a new Eye Doctor who is genuine and is truly looking out for the patient come here! You won't be disappointed. read more

Amazing customer service. I haven't been able to see in years and they understood my situation so my glasses were made with such swiftness and quality. I live in Arizona and made the drive because of all their good reviews -- they live up to their reputation and I am thankful I came across Custom Eyes! Well worth the time and effort to get up there. They gave me my site back and my life has improved in so many ways all thanks to these glasses. Definitely recommending them to everyone I know. Did I forget to mention SAME DAY SERVICE?! read more

Custom Eyes - Optometrists Near Me - Henderson, Nevada

This place is so affordable and awesome looking frames. The staff is so helpful and kind. I took my girlfriend here because I sat on her glasses. I went in with a set budget on what I could spend --thinking I would only be able to get her a mediocre pair.... and a full eye exam, three frames with the lenses later, I spent less than my budget and couldnt be more happy that I came here! Also. I get to pick them up today. Im just in shock! Never going anywhere else for glasses. Ever. read more

Great place for all your eye care needs! From the eye exam, to explaining my insurance coverage, and placing my contact lens order, they were efficient, very friendly, and informative. I'll definitely come back! :) read more

This review is regarding Henderson Family Eyecare. I was a new patient and when I called to make my appointment I informed the receptionist why and what I was experiencing, my insurance info etc. When I arrive for the appointment I was informed that the test I needed was not covered and the out of pocket cost would be $80. I decided to have the test done despite the cost. Dr. Kade was awesome and explained everything as he went along. I even made another appointment to have an eye exam and was looking forward to getting some new Eyewear however, the receptionist leaves much to be desired. I called to cancel and reschedule my appointment and was placed on hold while she got her "schedule out" I eventually hung up. I called back and left a message that I would not be returning because of that. I know it sounds petty but much more took place that would make this review too long. I was hoping to find a new service provider other than Visionworks but I guess that is where I will continue to go. I felt as if I was expecting to much for her to do her job. Is it wrong to expect at least decent customer service? Again Dr. Kade was awesome! read more

They are so courteous and helpful. This is my second pair of glasses. They will custom tint your glasses and add transition options. I love my glasses. They will also do minor repairs with a smile! read more

Dr. Tran is very attentive and knowledgeable and cares that you get the eye care needed for you...no cookie cutter here. Today was my second time at Custom Eyes. As Arnold says "I'll be back"...again. On both visits price and service were top notch. After my original visit I had to return to swap out a lens on my glasses. She simply adjusted my script to better match my left eye which as slight astigmatism. On this current visit, Dr. Tran was honest informing me that I was able to be fitted with a "normal" contact lens vs. Toric (much more expensive). She saved me the time of waiting another year (I was well short of funds for Toric lenses) to get contacts with that timely advice. Thanks Dr. Tran! The front staff folks were pleasant too. They have name brand as well as reasonably priced frames/lens for your budget needs. Consistently fair priced with great value. read more

We are so happy we found Dr. Tran. We were seeing another eye doctor for years and decided to make a change after some poor customer service. We are so glad we did!!! She is very knowledgeable and fixed my prescription. She also examined my daughters and both were in need of corrective lenses. She thoroughly explained everything for myself and my girls. I felt very comfortable talking to her and understanding what was going on and why we were prescribed what we were. Dr. Tran is in the back of an eyewear store so it is very convenient to take our prescriptions up front and select new frames. We are also handed our prescriptions so we can go elsewhere for frames and lenses (or contacts...I just don't wear them.) I have only good things to say so far! read more

This Dr was amazing ! She really took a lot of time with me & my son . My son is 11 and has Autism , she was great with him & didn't make him do any unnecessary testing. She got our prescriptions right on . The Custom Eyes part was great also , everybody was super nice & professional. The prices were excellent compared to other places I've been to. The only downfall is we both picked out frames off the clearance rack & I'm not sure they will last long . The are a bit flimsy , but I guess you get what you pay for . read more

From walking in to the exam then choosing my frames and options, this is the EXTRAORDINARY visit I ever had! Welcoming atmosphere and smooth ambience! Both the front desk lady was awesome and the optician were wonderful! This office has an awesome and dedicated team that KNOWS how to run the business with a comfortable flow! Dr. Tran is probably the only eye doctor I will ever see. Her patience and guidance was over the roof. She explained to me everything that I can understand unlike other eye doctors who just rush through or don't explain the magnification process of developing your prescribed lenses like Dr. Tran does. Dr. Tran explains the root, cause, and the solution to her patients. She answered every question with compassion, which I see rarely in the healthcare professional. She loves what she does. She also gave me a personal tip about how to take care of my eyes in the even of stress. THANK YOU to the awesome staff today! You have a customer for life! read more

I came in for a contact lens fitting. I came out a happy patient. I had expected to walk in and be greeted with, "Hi. Sign in. Sit down. Wait. The doctor will be with you." In and out. No personality. Nope! I must admit I was taken by surprise when I was greeted with a warm smile and an associate led me to the back to sign in and fill out some paperwork. After some chit-chat with the associate, Dr. Tran appeared shortly after and took me in for my eye exam. What set Dr. Tran apart from optometrists I had seen before was her personality and her genuine willingness to explain and educate me through every step of my eye exam. This definitely put me in a comfortable position and gave me confidence to be in her care. Dr. Tran was very personable and offered me advice when it came to purchasing contact lenses and brands she would personally recommend. I was her last appointment of the day, yet she took so much time to answer any questions I had. Much appreciated. The staff were exceptional and very helpful. My overalll experience was pretty damn awesome. You had me at hello. read more

I had a positive experience here. Service is fast. Staff is nice, patient and friendly. Doctor is knowledgeable and explained things and give advices. She isnt in a hurry just like any other doctors. They have frames for cheaper price and they look nice and durable. Just be careful in choosing frames coz people drop it and it and may damage it. I just wish they have more designer frames. Price is reasonable. The staff took time to explain the different upgrades you can do with your lens like transition, anti glare etc. This will be my new eyeglass place from now on read more

Great customer service and an amazing selection of frames and lenses! You need to come for all your optical needs!