I have been a previous custom eyes customer, unfortunately due to insurance changes at my employer they no longer accept my current insurance. The staff was friendly, the atmosphere was laid back and the service was great! Solid selection of frames to choose from. The doctor was great and explained everything thoroughly. I really like they have a digital option to look for cataracts rather than the old fashioned eye drops. Hopefully I will be able to visit again one day. read more

I came in today for and eye exam, glasses, and contacts. From the moment I walked in the entire staff was warm and welcoming. Doctor Stubbs was great! We talked baseball during the exam and he showed me a picture of the inside of my eyeball. Afterwards the friendly staff helped my pick out lenses. My glasses were made right on the spot in about 10-15 minutes or so. I couldn't be happier with my visit. Make sure to hang on to your staff here. They are excellent. I would highly recommend this place to anyone. read more

Perfect. Really. They're perfect. The location is conveniently next to my apartment complex, but I would travel a decent amount of time to come and have them manage my contact lense and glasses examinations. Why you may ask? CUSTOMER SERVICE. This office knows the importance of customer service compared to other big name companies AND their prices are VERY reasonable for glasses. I loved my doctor. She was very informative, straight to the point and thorough. Then I went outside to pick out my glasses. The gentleman did not breathe down my neck, try to upsell me, was very informative and gave his opinion if I asked for it and was honest. I picked out my glasses in 5 minutes, ordered the glasses in 10 minutes and was out of there after the appointment within 45 minutes. YES PLEASE! Plus, I walked out spending $300 less on equal-quality glasses and lenses compared to the damage and utter bank account destruction I received after walking out of Lenscrafters. Nobody will complain about that, plus, the service absolutely justified the prices in every way. I will come here until the day we leave this wonderful desert. I LOVE offices that focus on customer satisfaction because they know that we Yelp and refer our friends. Also, they are just honestly good people, and I appreciate how warm, friendly and caring they were - it is truly wonderful to walk into an office and know that I will be taken care of and that I am in good hands. GO HERE. YOU WILL LOVE THEM TOO! read more

This is a great place! I went after reading all the reviews and thought I'd give it a try! The staff is very friendly and helpful without being pushy! The eye doctor was amazing and very knowledgable also very friendly and personal able. Once I picked out some glasses I was amazed at the price! Cheaper than anywhere I've ever been! I got two pairs with the no glare and plastic lenses for 250! I've paid over 400 for just one pair in the past. But wait there's more! The best part yet...THEY WERE READY THE SAME DAY! They called me within an hour and a half to tell me my glasses were ready for pick up! How awesome is that?! It's a one stop shop with quality and great service. And of course as another little bonus. They give you a little bottle of lens cleaner and free refills for life whenever it's empty! I'll always go here and refer all my friends! read more

Custom Eyes - My new glasses! - Optometrists Near Me - Henderson, Nevada

Literally had 6 pairs of glasses that needed repair. I came in and the front desk immediately helped me and had all six pairs fixed in an hour and a half hour. This type of service is hard to find. They also have a great location across from the DMV! My next checkup will for sure be here! read more

Custom Eyes - All fixed - Optometrists Near Me - Henderson, Nevada

Absolutely love this place. The eye doctor was amazing and too 40 minutes doing my eye exam even with clients waiting. She did both contact and glasses prescription and I am overly pleased with the reailys and the prices. read more

This place is unethical. They were out of network for my insurance. I wasn't aware. They opened an out of network claim which cost me lots of money for features that would have been free. They did not tell me they were opening an out of network claim fraudulently. My insurance was the one who notified me after I already paid for the glasses. I will never do business with this place again. BEWARE.... read more

This office is amazing! Dr. Stubbs and Luis helped me out and were great. I used to go to Lenscrafters and I felt like I was just another dollar sign but this place cares. I'll definitely going back for all my eye care needs. Also side note get the defogger. read more

I went here based on the Yelp reviews and they were all correct! Dr. Tran was beyond knowledgable. I have an astigmatism in both eyes and macular degeneration in one eye. She knew right off the top of her head all the options in contact lens brands available to me, the materials they are made of and the price points of each. She never made me feel like I was neglectful of my eyes or a pity case, which I have had with several other optometrists. She was so positive and informative. I checked 1800contacts.com for pricing and Custom Eyes was cheaper then the online giant! In the front of the store, David gave superior customer service. He was exceptionally patient and accommodating as I selected a pair of frames. Then, he gave me an amazing price on lenses. A spectacular doctor and retail experience! read more

This place is the best!! I phoned in the morning & was scheduled same day for a contact lens eye exam. David scheduled my appointment & he was very friendly. When I arrived, I was greeted by David who is super friendly & I found out after my appointment he is very know read more

The doctor is friendly and super informative. I've had eye doctor in the past just sit me down and send me on my way with a prescription. He took his time and explained my eye situation to me. read more

Took my son here for eye exam and new glasses. Got next day appt with Dr Van Tran and she was so patient in explaining the exam. Glasses were 2 for $78 and a nice frame selection to choose from. Glasses were ready same day and free refills are given on lens cleanser. Excellent customer service read more

I originally went to Custom Eyes because they had a particular brand of frames that was not easily available and i was so pleasantly surprised. I found the frames i wanted got mu eyes checked by an extremely proffesional doctor and walked a few.feet got my glasses measured for my big head all in just an hour. This is a GREAT place with people like Dave and Rachel . Tjey were so good I sent my wify there the next day. I normally do not do reviews but I was compelled to do so. In this climate of the lack of customer service and bad attitudes this place is a refreshing breeze. Thank you very much. read more

Courtney helped me put some new soft nose pads on my glasses after one of them fell off of my new glasses for free. I purchased my frames online and they did custom lenses for me so I Really appreciate it even though the glasses were not actually even from them. thanks again! read more

I came here for an eye exam and to get fitted for contacts. My doctor was Kade Stubbs. He was a cool dude that was talkative which i like. He was very patient with me and answered all of my questions. He walked me through and helped with fitting my contacts since it was my first time. His staff was nice and professional also. The guy up front who helped order my contacts was a cool dude too i think his name was David. I will be a returning customer to this location. read more

Came here while visiting from California with a pair of broken sunglasses. Came in to a really clean, bright and friendly location. David the great tool my babies and made them brand new again. I'm so happy and now I can enjoy the rest of my Vegas trip in style read more

Custom Eyes - Ray bans made brand new. Thanks David!!! - Optometrists Near Me - Henderson, Nevada

This is a great place to get glasses. Staff is knowledgeable, selection is good, with reasonable prices. Customer service is fantastic!!

My dad take me to this place to have a new eye exam and new glasses after few weeks of long wait due it to COVID 19 quarantine I went to meet mr David and his staff, they were very polite and kind , from the door wen we walked in to the back to Dr KADE and his assistant the Asian girl in the back desk , the best customer service I ever have !! My dad was right to take me all the way to Henderson wen we leave in the west side of Vegas is like 30 minutes drive for us but is worth it, I'm Happy with my new glasses and frame, eye exam 80 dollars, glasses and Ray Ban frame $352 a total of $432 dollars but my daddy pay for it with out complaining cause I'm his princess lol, highly recommended to everyone who needs new glasses or glasses for the first time, location just across the Henderson DMV, environment very clean, even hand sanitizer at the door, especial thanks to Luis Alvarado who make our process to choose the frame and glasses very easy and helpful, also they are bilingual people there, TOP NOTCH. read more

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My wife's eyes were really bothering her this past Saturday - very dry and irritated. After speaking with us on the phone Dr Stubbs agreed to see us right away even though he already had a full appointment schedule. We were both very impressed with Dr Stubbs' compassion and professionalism. The entire staff was friendly and helpful. Prices are also very reasonable. We are now both lifetime customers. read more

Was referred here by my optometrist and so glad I came. They are fast, budget friendly for those without insurance and super quick. David helped me out today and he was great. Would return for future glasses or contact needs. Highly recommended! read more

This place was great from the moment my wife and eye walked in. Friendly staff, great prices, Dr. Tran did my wife's eye exam to fibd out why she wad having vision problems, and we found out she was near-sighted. Got prescription lenses, as well as a great pair of glasses for a great price. Glen helped us out with everything, answered questions, and made us feel super comfortable. Very helpful and funny guy, providing a great experience for us! We highly recommend this place!! read more

My experience with this place was pretty minimal, but could not have been better. The people working there were very friendly and helpful, and my (admittedly extremely minor) frame adjustment was done quickly and cheaply (gratis) while I waited. Highly recommended ! read more

I love this optical facility! They are always extremely easy to work with. Great service from a wonderful staff! I recommend this location to all my friends and family! read more

FIRST experience. Called and placed on hold for 15 minutes 27 seconds. Then the call goes dead.

I purchased contacts last Wednesday 10/18 and was told they should arrive by Tuesday 10/24. When they didn't, I called in on 10/25 and was told that they STILL were not in and that they should arrive 10/26. This is already an inconvenience as I had appointments scheduled back to back on this day. But I figured I'd try and squeeze in a trip to Henderson to pick up my contacts. When I had asked for the arrival date of the contacts it was because I am flying out of state on the 26th (by 8pm) and wanted to make sure I had my contacts for my wedding. I was not contacted on the 26th so I once again had to call in around 2:15pm to ask for an update as I was running errands and live on the other side of town. I was told the shipments should have arrived by that time. I did not get an update that my contacts were in until 4:07pm. I am very disappointed and frustrated that I will not have contacts to wear for my wedding day. I had called in to see if anyone could stick around for 5 minutes so that I could drive from north Las Vegas to pick these contacts up. I was told yes but to make sure I am there by 6:35 because "the manager has somewhere to be." I feel that statement was unnecessary as it is obvious-- everyone has somewhere to be-- and it isn't my ideal situation to be rushing there across town in rush hour traffic for contacts that should have arrived 2 days ago. This whole ordeal has been an inconvenience for me. Poor follow up on your company all together. I really wish this could be remedied and that the gentleman answering the phone Saul (?) relayed my frustration regarding this situation to the manager Dave (it sounded like he could care less when I spoke to him on the phone). I have been coming to CustomEyes for the past 3 years and refer my friends and loved ones here. Very upset that you guys dropped the ball when it mattered the most for me. read more

Amazing staff and extremely knowledgeable and polite! Clean and well organized. Would give ten stars if I could!

Love this Privately owned shop. Given very personal service. Very very knowledgeable employees. Just takes a while to get your glasses as they aren't made on premises. read more

I saved this review basically because it's a 2 parter, first going to get the exam and then getting my glasses. So I'll start with the exam, my previous doctor is not there anymore but the new doctor is exceptional, he is very personable and genuinely nice, he also did an excellent job getting my prescription spot on! I then went to get my glasses done up front and they were amazing as well, very nice and personable, not pushy or anything like that. I got my glasses in about 7 days(they said would take 10) because of the type of glasses that I was getting done but it was well worth the wait, the glasses were perfect, the prescription was spot on! This was a great experience! Thanks custom eyes! read more

These people are fantastic. Dave has set up a culture of great customer service. This is as most retailers used to be and very few are now. Professional, courteous, SMILING. For my most recent visit I needed a nylon strap repaired for one of my lenses. At my request they replaced all four on two pairs, my fear being a strap may break without warning. They did this without charge though I had offered to pay. Unfortunately I'm moving away soon and have little hope my new eyeglass provider will be as good! read more

Dr Tran is awesome but I decided to move on to different facility because of the owner David . He is the most rude and ignorant person I ever seen . No manners whatsoever, and their price are double to compare to different place like Sam club or costco , not suggesting to go to this place . One start is too much for them if I have a choice I will give him minus read more

As a life longer glasses wearer-happy to have a wonderful and friendly place in our neighborhood. Dave is THE best. Always helpful and has a great staff. Great for our annual eye exams, finding new frames, navigating insurance, and running in for a quick adjustment. read more

My boyfriend brought my glasses in to be repaired a couple months ago and they took excellent care of them; they are good as new! He purchased some products since the service was complimentary, I highly recommend this office the service was great. read more

Custom Eyes is the most professional vision center I have found. Dave took care of my unique needs in just a few minutes. They go the extra mile to please where other centers can't do anything to help. Dave found a solution and made me feel like a valued client. Thank you and I will give you all my future optical business and refer my friends. Saving my time and money was much appreciated. read more

I have been to several optometry places and this one is the best. Wish I lived in Nevada again just because of it.

I love this optical facility! They are always extremely easy to work with. Great service from a wonderful staff! I recommend this location to all my friends and family! read more

I came here as a new patient last week and absolutely love Custom Eyes and Dr. Tran! I went to a doctor before who was not able to correct my prescription in my right eye but Dr. Tran was able to with no problem. She also was able to get me to wear a normal prescription and not the toric contact lense that the stigmatism in my eye calls for as it is such a minor stigmatism. This saved me money on the exam and my contacts will be cheaper. What GREAT NEWS! Everyone in the office was very friendly. The only negative was that their phone lines were down and so their credit/debit cards weren't going through and I didn't have cash on me so I had to go drive to an ATM and get cash and then bring it back to pay them. They didn't offer to bill me but that's ok, issues like that happen and I'm sure it won't happen again. If you're looking for a new Eye Doctor who is genuine and is truly looking out for the patient come here! You won't be disappointed. read more

The doctor is absolutely great, but I have great reasons NOT to trust their customer service at the front store, the information they provide on their website is deceiving and I know their products are overpriced (you can find products for 1/3 of the price online) and their employeed will still deceive u in order to make you go to their store to pay more. I will pay for my frames online and pay another business to do my lenses only because of their dishonesty marketing their products and also because of the inconsiderate employee I talked to twice who deceived me over the phone making me go to the store and didnt do a price match for my frames. Their greed makes them dishonest and I would not support a place like this. read more

Great place for all your eye care needs! From the eye exam, to explaining my insurance coverage, and placing my contact lens order, they were efficient, very friendly, and informative. I'll definitely come back! :) read more

Dr. Tran is very attentive and knowledgeable and cares that you get the eye care needed for you...no cookie cutter here. Today was my second time at Custom Eyes. As Arnold says "I'll be back"...again. On both visits price and service were top notch. After my original visit I had to return to swap out a lens on my glasses. She simply adjusted my script to better match my left eye which as slight astigmatism. On this current visit, Dr. Tran was honest informing me that I was able to be fitted with a "normal" contact lens vs. Toric (much more expensive). She saved me the time of waiting another year (I was well short of funds for Toric lenses) to get contacts with that timely advice. Thanks Dr. Tran! The front staff folks were pleasant too. They have name brand as well as reasonably priced frames/lens for your budget needs. Consistently fair priced with great value. read more

We just love these guys and gals!! Everyone is always so pleasant and helpful. You can go in anytime for an adjustment or to order anything and they will find the time to help even when busy. Kim and Glen have been the two that I have had help me , but there isn't anyone here that I can't recommend! Thank you Custom Eyes for taking care of me and my kids all these years!!! read more