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    Curbstand

    2.6 (94 reviews)
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    Services - Curbstand

    Valet services

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    Part of the damage done to my car by Curbstand that they refuse to take responsibility for.

    If you value your car, stay far away from Curbstand. While the valet staff at my apartment, "The Q," is friendly and competent, the corporate side of this company is an absolute nightmare. About a month and a half ago, one of their valet drivers backed my car into a wall, causing significant damage to the trunk and rear bumper. The worst part? They didn't even tell me. When I noticed the damage later that night when I went to get my car, I asked my building for security footage, only to find out that the incident occurred in a camera blind spot. They did however have footage of the valet taking my car into their possession and driving by the security camera where you can see there is no damage to my car YET. And just minutes after my car was parked, someone walked by my car triggering my car's Tesla Sentry Mode. In the Sentry Mode footage you can clearly see the dent and damage to the trunk. Despite this, Curbstand's claims manager and even their CEO, Arya, flat-out refused to take responsibility, hiding behind the excuse that the incident itself wasn't caught on camera. This is the second time Curbstand has damaged one of my cars without taking accountability. The first time, they broke the shifter on my previous vehicle, rendering it undrivable. Now, I'm left with a car that's been damaged for nearly two months, and I'm forced to go through the hassle of a lawsuit just to get the repairs covered. Curbstand's refusal to own up to their mistakes is not just frustrating--it's infuriating. Avoid this company at all costs. The valet drivers themselves are great, but the moment something goes wrong, the corporate staff will not take responsibility leaving you all on your own. *TLDR: avoid CurbStand at all costs, the drivers are good but if your car gets damaged, the corporate staff will not take responsibility leaving you on your own.

    Booked a mini detail with the Curbwash team. Josh & his team were very professional & the team has great attention to detail. Superb work!!! I am very happy to have such clean and shiny car. Thanks Josh! Thanks Andre! Thanks team! Highly recommend taking your car to them. I will be booking them again soon after my road trip:)

    Page 3 of email with Curbstand rep, Jonne Mckelligan
    Rico J.

    This review is strictly associated with my experience in entrusting Curbstand valets with my vehicle at the Q Topanga Apartments located at 6263 Topanga Canyon Blvd, Woodland Hills, CA. On 02/03/2024, we came to the Q Topanga to attend a private event where we needed to valet beforehand. After retrieving items that we intended to bring to the event, we turned our vehicle over to the valet which was around 7:07 pm, and returned to get the vehicle at 11:41 pm. While driving back home, I saw that the Sunglass Hut bag that contained some Ray-Ban sunglasses that I've purchased earlier that day had been slightly turned over but I didn't make much of an effort to inspect the bag until I arrived home and found out that the sunglasses to include the sun glass's case have been removed from the product box that sat within the store bag. I've been on the road ever since I purchased the sunglasses earlier that day so they were never removed from the vehicle, and I've specifically checked the contents within the bags while shuffling items in my back seat while retrieving furniture that was going to be used for the event. Luckily there were cameras situated within the lobby outside where the valets were situated to take your car and I was also informed by the residents of the Q Topanga that the parking lot was a private parking structure that was covered with adequate camera coverage. I was hopeful that I would be able to review the clearly show my vehicle as it was picked up, parked, and subsequently retrieved by Curbstand valets but when I reached out to Curbstand representative, Jonne Mckelligan, I was told that she couldn't "anything without evidence". I explained that if she was able to review the video surveillance during the timeframe the vehicle was in the possession of the valets then she'd be able to either confirm or deny my accusations, and even though she first requested the timeframe that my vehicle was parked (see attached for full conversation) but did not follow-up with reviewing the video surveillance. She insisted that she "asked the employees" if they were involved and of course since they denied the claims against them the company was in belief that a crime was committed though there is an opportunity to completely exonerate parties by simply what? You guessed it! Just review the video footage and confirm the activities of the events stated. Furthermore, you'll see in the email exchange that though I entrusted the possession of my vehicle to the Curbstand which included a key that would provide full access to my vehicle, no matter where I "locked up or hidden" my valuables from employee theft, Jonne tried to flip the script by insisting that we should've taken better care of stowing away our items though the valets would have FULL ACCESS TO THE CAR WITH THE KEYS! Is it a reasonable expectation that you would expect the employees of a business NOT to rummage through your entire vehicle and steal items when you entrust them with it?!?! Oh yeah, and you're PAYING for the service as well. To give insult to injury, the valet charged us $60 for parking when it was indeed $5 for the apartment guest, and when we attempted to review the receipt the following day once it finally populated via text message, it was an error message that wouldn't allow us to see the charges. The only way we were able to see that erroneous charge was by checking the banking statement which alerted the mischarge. Common mistakes happen but given the vast amount of accountability, honesty, and integrity problems that we experienced, I would have to state that this most likely is a general practice, and because the $60 charge may have been an afterthought the following day, especially when there's no receipt provided, I'm in the belief that this company is engaging in or openly supporting fraudulent and other criminal activities such as petty theft where unsuspecting citizens are being targeted and exploited. The bigger issue is that this business is in partnership with the Q Topanga Apartments and that though many individuals have reported and complained about the criminal activity occurring with this company, they refuse to make changes to ensure accountability amongst its vendors or at the minimum willingly cooperate with LAPD, they refuse to do so without engaging within the complicated entanglements of requesting an actual warrant or subpoena from a judge..... What does that sound like to you? I'll provide a review of my experience with them shortly as well. Like others, I filed a civil case against them and will pursue restitution through the legal system. In the meantime, I caution you to be very skeptical of these 5-star reviews that bots or employees are writing. I fully understand that employers cannot control the actions/behavior of their employees, but when you're deflecting from actually investigating the accusations that are brought to your attention you're openly accepting of it.

    This is for the 1271 Ingraham location. It is unsafe, dirty disgusting, and no one comes to clean it up. As someone who lives and talks with people who park here, half the people don't pay, but they ignore this location. They lie and say they have cameras, but when someone hits you they lie and say they "are under maintenance". $208 is a lot of money to pay for poor customer service and no security. In a world of automation, add some cameras, you don't have to be present to be vigilant. Get up to date.

    The previous owners would have someone to clean at least once a week.
    A D D.

    After curbstand took over a dtla parking structure at 1024 s. Burlington avenue 90006 it's pretty disgusting the conditions they let this place become. No joking the other day i saw a rat running around. Paying a monthly fee to park your car in a dumpster like this is disrespectful. Just look at the pictures.

    Valet bent my key card out of shape and now it doesn't work!
    Harry C.

    I love the idea of a mobile valet service but disappointed with the customer service I received from this company. I took my wife to Bacari in WeHo and valet'd since it was a special occasion. My car uses a 'key card' for valet parking and when I received it back, it was all bent out of shape. Weird, but whatever, I didn't want to make a fuss about it. Figured it would eventually flatten out, but it never did. Still not a big deal, didn't want to get the valet in trouble. But then I realized the key card no longer works. So I have to go into the dealer AND pay for a new one. Reached out to Curbstand and explained the situation and they said 'we talked to the valet but the valet doesn't remember damaging it' LOL. Yea I'm sure the valet is going to admit to damaging the card. These guys are either dumber than rocks or just lying and don't care. Either way, won't be using them again.

    Curbstand Valet Ticket
    Nadia L.

    On September 25, 2021, my husband and I ate at H&H Brazilian steakhouse in Los Angeles for a friend's birthday dinner. Before arriving to the restaurant, I called and inquired about whether valet service is available. I was told that valet service is available for $10. My husband and I then arrived at 6:10PM and pulled up to the Curbstand valet location in front of the restaurant. A young Hispanic male (not in any uniform and dressed in street clothes) opened my door and came around to my husband's side of the car. He then asked my husband for the keys and my husband asked him if he was part of the valet service. He said yes and provided us with a Curbstand valet ticket #127-09889. We were told we would pay for valet once our car was received. We thanked him and went inside and dined. At approximately 8:50PM, we exited the restaurant and approached valet and provided our ticket to a different Hispanic male in full uniform. This man took our ticket and we waited for our car to arrive. We waited. And waited. And waited. At 9:20PM my husband inquired as to what was taking so long for our car to arrive. The man stated that his supervisor had our keys with "her" and had left to get change. This alarmed us, but we patiently waited another 15 minutes. At 9:35PM my husband asked again where our car was and the worker stated that his supervisor had our keys. We went inside to H&H and asked to speak to the manager. Jose Talancon (General Manager) came outside to address the problem and to speak with the employee. Jose stated that he had never before seen a female supervisor and attempted to speak with the employee regarding the missing vehicle. I am unaware of the conversation that transpired between Jose and the employee, however Jose was present throughout this ordeal and gave us a small synopsis of the information he was able to gather from the employee. Jose stated that the employee told him that a different employee had our keys and he was not able to retrieve our car. My husband then asked why our keys would ever be in any employee's possession since they should be stowed in the locked locker (typical of any valet service). The employee could not provide an answer to this question and instead was rude, nonchalant, and repeatedly told us that his supervisor had our keys. We grew increasingly upset, frustrated, and concerned about our missing vehicle. At approximately 10:00PM my husband informed both Jose and the employee that he would be calling Los Angeles Police Department if our vehicle did not arrive in the next ten minutes. It did not. My husband called the police and two police officers arrived at approximately 10:15PM. The police officers arrived and began to speak with us regarding the situation and speak with Jose (The H&H steakhouse manager). After the police arrived, at approximately 10:19PM, the Hispanic male (who we had initially provided our keys to when arriving to the restaurant) arrived with our vehicle (Black BMW-X-1) The other Hispanic male employee then tells Jose that the other employee had a family emergency and did not realize that he had our keys in his possession until he was already home. The police then question the employee who arrived with our car for a few minutes. We then examined the car with the police for damage, stolen items, and then left the establishment extremely upset and angry at what had just occurred. It goes without saying that this is utterly and completely unacceptable. After this ordeal, I reached out to the owner, Arya who was very concerned and alarmed by my email. He stated that someone from the company would follow up with me. Jonne M. did indeed follow up with me. He assured me via email on October 3rd that parking lot footage would be reviewed and he would then reach out to me with an update. It is now December and I've received no further emails from Jonne M. or any Curbstand representative to address this horrible experience. It is the responsibility of Curbstand to investigate this matter fully and ensure that both of these male employees are terminated and that this never happens to another customer. Curbstand previously assured me via email that this matter would be fully investigated and now all correspondence has halted. My husband and I have been both patient and accommodating, but this experience was unacceptable in many ways. Please address this scenario accordingly and provide me with information regarding the parking lot footage and how this matter was handled with the two male employees working at H&H Brazilian Steakhouse on Saturday, September 25th between 6:00pm-10:30pm. Thank you.

    My smashed up Bentley after trusting curbstand ‍

    Curbstand is an absolute Joke. Horrible company and I hope the Highend restaurants I frequent think twice before working with them. Here's the story folks. I went to a restaurant one fantastic Saturday evening the Valet says for $60 he will keep my very expensive luxury sports car up front. I gladly oblige. When I come out of the restaurant on the rooftop of a gated garage not only is my Bentley not upfront but it's also been smashed up! The response was " there's been an incident with your car. Some drunk driver smashed into it and fled." These things happen. I called the company and ask for their insurance, their response was they only cover negligence. Ummmm? What do you guys think? Is leading a Bentley get smashed while getting paid extra for extra care negligent??? I filed a police report against the company. Don't trust your bicycle with these guys let alone your car. I'd leave negative stars if possible.

    A bull$hit response

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    3 years ago

    This curbstand chocolate was provided to us by the valet attendant at gracias madre was so delicious and i would love to try it again

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    Page 1 of 3

    Curbstand Reviews in Other Languages

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    Review Highlights - Curbstand

    Highly recommend taking your car to them.

    Mentioned in 2 reviews

    Read more highlights

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    Rude, slow and unhelpful they were the valet at an event I was at tonight, and I will not be hiring…read morethem for any events. I host ever also coming onto yelp, and seeing their reviews, only confirms my feelings on the difference between a Yaris and a Corolla.

    First off, an event I was attending was at a venue I hated. Not the fault of BHB valet of course…read more However, we weren't notified it was valet only when there is normally parking underneath the building in addition to behind as well. Not a great start. Obviously since I had zero choice, I got out of my car and a doorman said that the event was postponed, and we had to return an hour and fifteen minutes later. Thankfully, my car was still there so I told the original guy to cancel it. Kid that got out of my car however reeked of sickly sweet fragrance, to the point I wanted to tell him I didn't want him back in my car. He also didn't shut the door behind me, simply left it wide open. Returned later as instructed, then had to sit in a line for about 15 minutes, so there must have been some sort of holdup which by now, doesn't surprise me. Finally received another ticket, then find out the event was cancelled. Although this again was not the fault of BHB, they were completely unorganized where I could hear others complain they had been waiting for their car for nearly 20 minutes. One poor girl had to make a flight, and she was extremely patient about it, but these guys couldn't get anything right. Of course I was ahead, yet they took the girl behind me first, so this didn't sit well with me at all. I just wanted to get the heck out of there. I hope I don't have to drive up to a future event to see the white BHB umbrella; I would probably consider driving on by after how this evening went.

    Proper Parking - Proper Parking management team overseeing daily parking operations at a commercial facility.

    Proper Parking

    (35 reviews)

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    This review is solely for Proper Parking as a parking management service…read more I truly believe the accurate way to judge a company is by how they handle a difficult and unfavorable situation. Do they take responsibility for their employee's wrongdoings? Yes Do they handle uncomfortable situations with grace? Yes Do they have professional, trustworthy, reliable people on their team? Yes Do they have insurance that will cover their mistakes? Yes After my unfavorable encounter at one of the lots they manage, I would definitely trust Proper Parking to take care of my parking needs. They handled it well and were very professional about it. The only criticism I have is the speed of which the matter was handled.

    Valet damaged my car and now I can't get a response…read more I went to the Omar Courtz event at The Vermont Hollywood on Saturday, May 18 and used the valet service provided by Proper Parking. When I got my car back, there was noticeable damage. I reached out right away, spoke with someone named Aiden, and followed up with photos and a full description to the email he gave me. Since then? Nothing. No reply. No update. Just silence. I've done everything they asked, and now I'm left hanging. It's starting to feel like they're hoping I'll just stop following up and take the loss. I'm not that kind of customer. If this is how they handle issues, especially after something as serious as vehicle damage, I'd think twice before using them, whether you're a customer or someone hiring them for an event. I'm still trying to resolve this directly, but it's been days with no movement.

    Curbstand - valetservices - Updated May 2026

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