I drink coffee because of cafes like this. I almost know I do. Now, the coffee and pastries here are top-notch. But this place stole my heart. It is so adorable on the inside. I like places like this one that takes me back to a time when we all talked to each other instead of being a stranger, offering to sit at that same table and take bites of each other's pastries. It is also a place where the locals can hang their art, and it is a shop with cute things you don't see anywhere else. I also noticed how laid back the staff was helping my mom decide on coffee or tea. Yes, they sell teas here too. So, stop by. You won't regret it one bit. read more

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Thought this place welcomed & embrace diversity! Definitely not the case. I heard an employee constantly talk down to the young man who was absolutely courteous. Not sure if these egotistical leads for their shifts are on a power trip. But absolutely not what I'm looking to see. It's a cute coffee shop with quite a bit of novelties for other business for sale. The sweets are not my cup of tea but I love my matcha. Unfortunately, I do not approve of staff being mistreated and there's definitely an issue going on in this store. read more

I am a big fan of the Honey Bear latte over ice. It might not show on the menu but if you like honey, it just might be for you. The service is always friendly and it was one of the staff that told me about the Honey Bear. read more

Hand crafted coffee drinks, teas and hot chocolate...this is a great business and my New York brother-in-law, who is very picky about his coffee, loves this spot and says the coffee is top notch. They have walk in and drive up convenience. Feeling like you are running out of fuel during this holiday season? Come here for a beverage break! read more

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It's the Cheers of Coffee Shops, where everybody knows your name (and sometimes even your order)! I love coming here and appreciate they've added even more snack food options for on the go eating. read more

They are bizarrely slow even when they aren't busy. I understand they are also running a drive through but it's still incredibly slow to have your order taken or receive your order. read more

I love Cups! They never disappoint, their coffee is phenomenal, and the service is fast and friendly! The blondie latte w/ oat milk is my personal fave, and the hubs loves their mochas w/ espresso ice! YAAAAAASSSSSS!!!! read more

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I've loved this place for a while now. My go-to's are their Blondie latte and homemade parfait. While I have so many good things to say, their service has become super slow lately. Not sure if they've switched up a process but you're certain to have a wait when going through the drive through. read more

My husband's parents recently moved to Madison, and soon after moving here, everyone was telling them about Cups. So we went this morning. The overall atmosphere of the store was fine. It didn't have a clear theme or look and I didn't find it charming. It was more eclectic I feel like - with random ordered mugs and coffee accessories that were inconsistent. They also had their dining room closed which was a bummer. The main menu was difficult to read as it was blocked by shelfs and other signage and in a weird font. Thankfully, we were able to see the seasonal drinks and know coffee shops well enough to put together an order. We got the iced snickerdoodle latte and iced peanut butter mocha. I really loved my iced snickerdoodle, but my husband was disappointed by the peanut butter flavor of the mocha. It wasn't prominent at all and totally got overlooked in the rest of the drink. My one regret I wished to try but didn't was espresso ice cubes. They offered those instead of regular but in the shuffle of ordering and the moment, I said no. Not to mention, it is on the higher end of coffee prices and the cups were less than impressive. They were just styrofoam with doodles on it! For 5.75 a cup, I could at least get recyclable plastic. All in all, Cups was a good local option for coffee. But the line is long, they made drinks out of order, and it was higher priced than even Starbucks. read more

Cups Espresso Cafe - The seasonal drinks - Cafes Near Me - Madison, Mississippi

It's 6:20am and they are open. They have online ordering. Well, they say they do. Have been trying to place an order but the website says not accepting orders. Guess they don't want my money. read more

I literally come to town just for this. I love the prices, the coffee and the people. They're so nice and it literally makes my day. Best place to get coffee a snack and even to sit down and enjoy it!! read more

Cups Espresso Cafe - Carmel macchiato - Cafes Near Me - Madison, Mississippi

I've never had a bad experience at this location until yesterday evening around six. We circled the building twice because no one would take our order in the drive thru. My husband finally went in. With three employees behind the counter and all other customers with their orders sitting at tables reading/working, you'd think they'd be able to take an order. After all of that, the coffee was mediocre. Not sure what was going on last night, but I'll be hesitant to return for while. read more

This is a very clean and nice establishment. The staff is very welcoming and they make really good drinks. They also have oatmeal, pastries, S'mores, and more :) read more

Cups Espresso Cafe - Irish Creme Cold Brew - Cafes Near Me - Madison, Mississippi

The ladies at this CUPS location are the absolute best! Always smiling, so much joy and effort to ensure a great customer experience! Oh yea...the coffee is great too! read more

I have gone to this location several times. Today I was more compelled to write a review than any other time. I sent a friend with my coffee order. She came back and it was absolutely perfect!! They always have gotten my order correct but I was especially impressed due to having sent in my order. My friend also was very impressed with the personality of the staff as well. That is also another thing that keeps me coming back. Everyone is so pleasant and respectful. Once again, I just want to thank Cups for great customer service and for creating a great coffee!! read more

Worst service. Stood in line for 20 minutes and was never helped. Ended up leaving. Will not be back

Great coffees, cold brews, etc.c nice folks and usually enough places to sit, but every time I go here the WiFi is weak or down. This would be a great coffee shop if they got that sorted out. read more

If you are in the Jackson, Canton, Madison area you will be hard pressed to find a Starbucks. Being an out of town visitor I was really trying hard to find a Starbucks especially since they are all over the Dallas/Fort Worth area. I checked yelp and I found only one and the person I was visiting suggested Cups, she has only been there 2 months but she said Cups was the local coffee shop. The location is really nice, bright and airy unlike Starbucks which are all dark and dreary now that I think about it. The staff was very friendly but I was missing the large drink menu I'm accustomed to. No worries everything was clearly written out but I didn't see any prices. I order one of the 2 special drinks that were listed by the counter. A Maple latte and had it made with almond milk which I do prefer over soy milk. The drink was really good and even had a decorative leaf in the foam. I think the price was comparable to Starbucks and next time I'm in Canton I'll stop at Cups for coffee drink. read more

Cups Espresso Cafe - Treats - Cafes Near Me - Madison, Mississippi

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Sara the manager was so helpful in making sure my concerns were met and she went above and beyond to make sure I felt like a special customer. read more

Love Cups, love the coffee and the people, but good lord do not go through the drive thru. It takes FOREVERRRR and the drive thru is built so you can't leave once you're at a certain part in the line, so you're just stuck waiting forever. I waited for over 20 minutes for one freaking coffee. Coffee was good and workers were very nice, but it wasn't worth that kind of wait. I've learned my lesson and will absolutely go inside next time. Learn from my mistake! Otherwise great spot. read more

They are nice, coffee is good, and they make special efforts to accommodate food allergies. They are a local business also. Definitely worth a stop! read more

I think that this location is super nice! I've been to many of the Cups locations and I come here most often! It's a great place to sit and get school work done, but you just have to find the right time to go. They're often busy, so tables fill up quickly. The drinks are super customizable and taste great. My only complaint is that a few of the baristas aren't the friendliest, but not rude, and the music can be a little loud at times. Other than that, no complaints. read more

Cups Espresso Cafe - This is the Spooky Frap from October. It had a Cotton Candy flavor. - Cafes Near Me - Madison, Mississippi

The blueberry cinnamon coffee is enough to make you give these guys 5 stars! The brunette lattes are to die for as well! And I'll fight anyone who gets in my way for their scones. Awesome cafe. Awesome coffee. Awesome pastries. Awesome people. 5 stars in my book! read more

This is the best coffee around! They have wonderful options for a great price! I enjoy the small town atmosphere. Great service, too. Their bakery treats are to die for. Try the flavored coffee of the day! read more

I have been live in LA last 5 years and I still can't find coffee like this is in the west coast !! Hands down best latte and the mocha frappe is one of my favorite indulgences !! read more

Car battery died & they were all SO helpful jumping it!!!! Coffee was AMAZING too to help with the cold weather! Thank you Eli & Makayla (spell check)! read more

People at cups are always so nice! The coffee is delicious. I have never had a bad experience here. Highly recommend!

One of the best lattes I've had in a long time. I love every cups location. Purchased a mug here this time, everything is top notch!

Very rude staff!!! Will never go back - poor management - drinks not great either - when you pay $13 for 2 coffees, you should be treated with kindness! read more

Cute place to grab a drink. They do have a drive through. I was in town and wanted to try something new other than Starbucks. We got the Caramel macchiato and Blondie latte. Both were great. You can custom the milk and sweetness level to your preferences read more

Best coffee hands down. Starbucks doesn't even really come close. Get an iced blondie or iced dirty chai. so good. I never write reviews but I just really appreciate cups. Never disappoints read more

Good coffee and tea in a comfortable relaxing atmosphere. Drive through gets my "complicated" specialty coffee just eight!

I get drive-thru every week, and I am obsessed with Cups. The workers are always so sweet and their cheerful attitudes always brighten my day a little. They have a wide variety of drinks, which are all amazing. Their pastries could use work, but Cups will always be my favorite coffee place in the world. They have also been super respectful and considerate with the COVID pandemic, and I really appreciate how they still require people to wear masks inside. read more

This is by far the best Cups in Mississippi! The baristas are very knowledgeable and kind. My favorite drink is a Brunette which includes caramel, hazelnut, and Ghirardelli™ dark chocolate combined with steamed milk and brewed coffee, and no one makes it better than the Cups in Madison! read more

Cups Espresso Cafe - Forgive the glare but here's most of the menu! Each Cups can also make custom drinks! - Cafes Near Me - Madison, Mississippi

I like cups a lot. This location could benefit from training. They get the orders wrong, fill the cups up too far, make the tea and coffee weak and barely put on the lids. To make matters more intolerable, the customer service is poor. They are lovely people I'm sure. They don't need to sweetheart, honey, darlin', me a thousand times because it's inappropriate. They shouldn't start off by asking, "Do you have any idea of what we can get started got you today?" OF COURSE I DO! I got in my car on purpose and decided to come to your store to get something. I'm not happening by your remote location by chance, or just filling my morning by aimlessly driving into drive through lines to see what's up. It's too much! Just ask me what you can get for me and say thank you! Then get the order right, put the lid on securely and say, have a nice day! read more

I love cups. And I love that you can customize any order. I always get a large iced coffee and add skim milk and some form of nonfat sugar and it's delicious. The baristas are very nice. It's a little pricey, but they have a rewards card that you can stock up on points to eventually get a free drink. read more

I love Cups with a passion. It's my favorite coffee shop and I love coffee shops in general. This is my favorite place to study. I'm not a person who drinks fancy coffee. Just black coffee but damn do they make the best cup of coffee in the area. I also love that they give student discounts. We love local stores that support students. read more

My boyfriend and I stopped here on our way through town, and we're so delighted that we did! The coffees we chose were DELICIOUS. And not like the "there's so much sugar and flavoring that you can't even taste the coffee", but everything was perfectly balanced. The staff was incredibly friendly too. I regret not buying the pastries they had out on display. Hope to come back here soon! read more

Starbucks just lost a customer if Cups is anywhere close The kindest people I have come across in a long time You can tell they enjoy their craft bravo and brava Coffee is amazing and right the first time read more

I love this MS coffee shop chain. They have delicious drip coffee. I love their Christmas snow blend that they currently have. They have a lot of other specialty drinks as I call them. I love their Blondie. For the non-coffee lovers, I think this drink may would be more tolerable but they also offer non-coffee beverages. They have a selection of mugs for sale inside the store as well. read more