Love their cupcakes! I purchased a Groupon order for $12, for a dozen cupcakes, and placed my order via email 2 weeks later. I ordered strawberry, red velvet, and chocolate flavors, and they sent me an email the next day saying they could deliver a week from the email. They did deliver on that day, however they were 2 hours late...but the lady who delivered it told me she got lost. It was fine because it was 9pm when they delivered. The cupcakes are GOOD! Tasted like they were freshly made. Very moist and soft, and the frosting tasted fresh as well. Speaking of which, I think I'm going to go have one of my leftovers now... read more

So, wanna hear a horror story boys and girls? I'm glad you do... I got a Groupon for 2 dozen cupcakes. I ordered 6 of each red velvet, vanilla, strawberry, and pineapple. I gave them 3 choices of delivery dates that would be acceptable to me. They picked Jan. 17th. They emailed me that morning to let me know that they were out of one flavor, and would deliver my cupcakes on Jan. 24th. That's today, so let the games begin... My delivery window was between 11am and 3pm. I was still waiting for my cupcakes at 3:15pm with no email or phone call from them. I emailed and was told that the driver was 7 miles away. Okay, 7 miles is gonna take what? Maybe 15 minutes. Well, 25 minutes later guess what? Still no cupcakes. I emailed again and was told that the driver would be at my location in 15 minutes. 15 minutes came and went, and I think you can guess where this is going...no cupcakes. I emailed and was told that my cupcakes would be delivered to another location since I had to leave my job (my 1st location). Okay, I thought. Silly, silly me. I was told that my cupcakes would be delivered to my house ASAP. Well...if ASAP meant after 9pm, then bang up job Cupcake Heaven! Seriously dude, when the delivery came, not only did they totally screw my order and only give me 2 flavors, but these cupcakes look like they came straight from a supermarket. My advice, don't ever order from this disorganized, horribly inefficient company. If you want something mediocre, go to your local supermarket and pickup the prepackaged trash they sell there. End rant. read more

Got Groupon, - Placed an order for 3 dozens on 11/30. - Confirmed on 12/2. - Sent an e mail requesting change of delivery date on 12/7, no reply. - Sent another e mail after getting an e mail from Groupon regarding the company on 12/16. - Finally confirmed new delivery date on 12/19, and was asked to send the details of the order again (maybe lost or deleted?) - Delivery scheduled for "between 10am and 3 pm". The cupcakes were delivered at 7:25pm and the reply I got via e mail was " WHAT!!!!!!!! Oh that's it! That's Unacceptable!!!!!! I will be dealing with this with the driver!!!!" The original order was placed almost a month in advance. As other reviewers have said, you can't speak to anyone on the phone, as there is only an option to leave messages, then the mail box was "full". I ordered these for the store staff I work with to thank them for working so hard through the Holiday season. Unfortunately nobody got to enjoy them. Will be requesting refunds through Groupon...... UPDATE I think everyone can see that the above review is very factual, and no emotions involved. However, the e mail I got this morning changed the situation a bit. The e mail I had sent after the cupcakes were delivered was a one line e mail, "The cupcakes were delivered at 7:25pm.". That was all. After the company replied to this e mail with the e mail with the exclamation-points all over the place, ( and I made no reply to this one. Figured whatever it is, it's lost on these people. I decided to write a review after I looked up the business on Yelp and realized I was not the only one having this experience) I get another e mail this morning saying that the person's sister-in-law works for the same company I work for, and telling me to enjoy the holidays and thanking me for the review. Mind you, in both of those replies, not a word of apology. Not even a gratuitous "sorry for the inconvenience". And I didn't mention in my original review that the cupcakes were not made to my order specification. One dozen did not have any fillings in them at all. So there you go. These reviews are not made up. If you thought that you can treat Groupon customers differently because we got deals, then please do not participate. Thanks. read more

I bought a Groupon deal for a dozen cupcakes (for $12!!) to be delivered from Cupcake Heaven NY and was excited to find out that we could mix and match any 3 flavor combos. After browsing their website, Gabriel and I placed an order for: 1. red velvet cake. vanilla icing. peanut butter cups on top.2. rich chocolate cake. whipped cream filling. marshmallow icing.hershey bar topping.3. classic white cake. chocolate pudding filling. chocolate icing.oreos topping. The order arrived for us a few days later in cute little boxes, but we were bummed to find out that the combos were incorrect, and included some flavors that we really strongly dislike and wouldn't eat. At that point, I emailed the company to point out this disappointment and was told that our order would be corrected and re-delivered at our convenience. Happy to accept that mistakes are made, and a solution was offered, I placed the new order for a couple of weeks later. Well, the order arrived today and I must say that I am VERY pleased. Everything we wanted was exactly correct, and the cupcakes were totally delicious. The cake was moist and fresh- I'm guessing they came out of the oven just an hour or 2 before they arrived at my door. I read the reviews on Yelp and see that a lot of people are unhappy with this company. Let's give them the benefit of the doubt. They are clearly new and working out some kinks. Bear with them for a little while and I'm sure they will be a great success. Nom nom nom. YUM. read more

Cupcake Heaven NY - a variety of cupcakes - Desserts Near Me

I too purchased a Groupon from them & I'd love to taste the dang things but EVERYTIME I try to order either they confirmed then cancelled or were booked. Now I get an email stating its only good towards ONE flavor per dozen. I don't know what else to say as I haven't actually tasted anything but it seems they got in over their heads with groupon & can't meet the demand Also never spoke to a live person :( UPDATE: I just lost whatever amount it was I paid for this groupon. Why? We missed our delivery & I emailed asking if they could redeliver, we'd of course pay the $25 fee. To make a long story short they were not nice. Sorry you can't run a buisness and not be nice especially one that invloves things that make people happy such as CUPCAKES. read more

I have to say, we had a good experience with our group on purchase. I placed our order three weeks in advance for our holiday party and scheduled a delivery time. They did come (a little later than my requested time liked) but it worked out well for our crowd. The cupcakes were delicious- they were fresh, tasty and normal size cupcakes! We would definitely order again from here read more

Agree with below poster. Awful experience. If I could give zero stars, I would. This place is a nightmare. Six times I tried to have a delivery and Cupcake "Heaven" cancelled last minute, which is really convenient if trying to plan a function. These were CONFIRMED delivery plans with up to 6 weeks notice!! Last time, with a delivery window of 11-3, they attempted to deliver 4 hours LATE when business was closed. Complete lack of ANY customer service, no response to phone calls, and my last email questioning why so late, the response was downright offensive. Shame on Groupon for letting this continue since NOVEMBER. read more

If I could provide a "0" or any negative rating, I would gladly do so. Please see my note to Groupon: "Dear Groupon, When I had purchased this Groupon deal over two weeks ago, I made sure that this company would be able to deliver 36 cupcakes for a baby shower event (12/10/12) by calling them and e-mailing them. They proudly said yes (via e-mail) as long as they had advance notice. I sent them an e-mail the day after I purchased the Groupon deal with my requests, and it took 3 e-mails to get a "confirm" receipt. Also, you never get to talk to a live person. All phone calls went straight to voicemail with a request to send e-mails because they respond "faster" to those. Fast forward to the past few days (12/8/12-12/9/12.) I e-mailed them a reminder for the delivery of the cupcakes only to get an automatic response saying they weren't taking any further deliveries until next week. Realizing that I might not get ANY response from e-mail or phone, I looked online and found these Yelp reviews. Lo and behold, they surely confirmed those reviews and ruined the baby shower event (delivery was for 9am) by sending me an e-mail at 2:11am on the DAY of the event when I'm obviously not even awake to check it, and then proceed to let me know that THEY needed to change my delivery time from 9am to 10:30am b/c they didn't "realize" their driver doesn't leave the facility until 8:30am. Um...how long have they been in business? Do they expect me to believe that they don't KNOW when the driver leaves the facility when they are a cupcake DELIVERING company? Also, if I'm ordering 36 cupcakes, it's obviously for an event. What makes them think that I have the time to sit there and wait an hour and a half for THEM when everything else has already been set for the event?! To top it off, I received an e-mail at 8:48am (I checked this one before the 2:11am one when I woke up since it was most recent), telling me there was an "emergency closing." If they were really serious about their business or the closing and they KNEW they had deliveries that day, wouldn't it make sense to CALL your customers vs. e-mailing them?! So, in conclusion, I DEFINITELY would like for Groupon to refund my purchase of the cupcakes. I understand that this is not Groupon's fault for this unreliable and unresponsive company, but by sending this e-mail, I wanted to make you aware of all the horror stories Groupon customers had to go through with Cupcake Heaven (as proven by Yelp reviews - I'm posting my review very soon, too!). With a company as big as Groupon, vendors should know to expect a lot of demands/purchases once they are on Groupon. If Cupcake Heaven couldn't handle this, they should have put a more appropriate limit on their number of Groupons. As a FYI, I did write back to Cupcake Heaven already and told them I was VERY dissatisfied with their company and will be requesting my refund back. I even told them that they should pay me back for the ADDITIONAL EXPENSES I had to incur because of purchasing last minute cupcakes on a Saturday morning, but I doubt they would do that. I just want them to know that by being an unreliable and unresponsive company, their payback would be dissatisfied customers and a LOT of bad mouthing for them. I'm definitely spreading the word because I would NOT want ANYONE to have to go through this experience EVER! Talk about a way to ruin events at the LAST MINUTE! Please NEVER have them on Groupon again ~ otherwise, you would constantly be looking at Refund Request e-mails." read more

I cannot express my dissatisfaction in this company beyond the email that I wrote to the owner on Christmas Eve (which I have included, in part, below). Though she did respond to it stating that she would be sure to deliver my order on Christmas Day, I opted to contact Groupon for a refund instead (wonderful customer service there). My order was confirmed on 12/5/11. She had plenty of time to contact me and inform me of any possible glitches with delivery, or her being overwhelmed with orders. While I understand being overwhelmed, it is unreasonable to remain waiting for a delivery which was never received despite assurances that the cupcakes were on the way for over three days. I wish I had looked at the Yelp reviews before the entire ordeal took place. I will definitely know better for next time. "As it is now 9:30pm two days after my cupcakes were supposed to be delivered, I can see that your Company will not be fulfilling its end of the bargain. Despite your assurances that my cupcakes were going to be delivered first on time, and then one day late, and then two days late after your driver had finished taking his...rest in Brooklyn, I can see that Customer Service and Satisfaction are not high priorities for you or your Company. I once again put of all my days' plans on complete hold...based upon the "promise" (I use the term loosely as I am now sure that you have no clue what the word means) that my order would be fulfilled. I was also, once again, disappointed. I have not heard from you. I have not received my cupcake order despite your numerous confirmations and assurances that I would. I have not received an email containing a valid phone number that does not lead straight to an already full voicemail box. The ever-growing list of things which I have not received from you is shocking! What have I received, you ask? I have received nothing from you, or your company, other than unnecessary stress. In addition to being empty-handed on Christmas, I have had to apologize, profusely, to my friends for staying at their houses so late simply waiting for your driver to show up with the non-existent order. The fact that despite my spelling out my order to you, in exact detail, so many times you still had the gall to asked me (multiple times) if I had a dozen cupcakes and simply couldn't get anything right, tells me a lot about you and how you run your Company. In addition, the fact that you lied to me stating that you were delivering the cupcakes yourself only to slip up with your own lies by not being able to even keep the male/female tenses of your driver correct tells me a lot about both your ethics, or lack thereof. You took my order, saying that it was accepted and I would receive my 3 dozen cupcakes.... You were negligent and defaulted on your end of our contract. I hope you are lucid enough to, at least, realize this. This entire episode is ridiculous; and at this point, I will require not only my full refund, but also my full order. Why? Because that is the fair thing to do. You were negligent, and so you will make this default right. I am not sure how you are used to handling your business, though based on recent reviews that I have come across, I think the answer is 'not very well'. I don't know if you were unprepared to handle the amount of business your Groupon listing would bring, or if these lax practices are simply the norm for you, but either way, I want my refund. Going on three days with you telling me over and over again that your or your driver is 'on the way' and will 'be there soon', yet I still have no received anything?! That's unacceptable. Period. The fact that this is happening at Christmas, and that it is happening despite your claims that "...THE DRIVER ASSURED SHE WAS ON HR WAY TO YOU TO BRING THE CUPCAKES!", and that you weren't "LIKING THIS AT ALL!!!" and would "INVESTIGATE THIS!" only makes it worse." The owner, at first, appeared genuine and sympathetic; however, having read some of these too similar reviews, I now see that her "concern" is actually just a script. I wish her luck and hope she manages to do better in the future, but she will not receive repeat business from me. read more

I was gifted a Groupon for one dozen cupcakes, $12 for a $24 value. I e-mailed Cupcake Heaven to place my order, but received no replies even two weeks later so I tried to call them, but was only directed to voicemail. I sent them another e-mail, but again received no response. It wasn't until my third try a month later that I finally got a reply and confirmation of delivery date/time. I ordered 10 red velvet cupcakes with cream cheese frosting and 2 chocolate cupcakes with buttercream frosting. Thankfully, they were delivered right on time and the owner even called me ahead of time to tell me that they were on their way. While the chocolate cupcakes were a tad too sweet for me, the red velvet ones were delicious. The cupcakes were soft and moist, and I could tell they were freshly made. I would give a 5-star rating, but took off a star for poor communication. I did notice that they later posted a delivery schedule on their website with the available delivery dates/times for each borough, so my guess is that they were initially overwhelmed and not prepared to handle such a high volume of Groupon orders. Luckily the cupcakes were not for an event, but if you are planning to order some for an event I would recommend contacting them as soon as possible to make sure that everything goes smoothly. RATING: 4/5 read more

Cupcake Heaven has written a comment on my review which has surprised me, saying that I never expressed what I wrote in my review to them via emails: While I was generally polite in my emails and to the delivery woman, I was not happy. Here is one of my emails: Feb 15, 2012, 6:12PM: Yeah...he [delivery person...I found out later it was a she] is not here once again and I have to leave. I shouldn't have to call him. These cupcakes are officially two-days late! I think I've been very patient but this is completely ridiculous... You guys are obviously taking on more orders than you can handle and deliver, and making empty promises." I think that is pretty consistent with my review. The rest of my emails are literally, "hey, where are my cupcakes?!" So I guess all this proves something else. Cupcake Heaven does not listen to their customers' complaints or take, in general, their customers seriously! Cupcake Heaven, I know you're trying to save face but the key to a good business is to admit your mistakes and try to remedy what you did wrong next time. Needless to say, you are not a good business. I was so astonished and angered by your service and your product that I literally signed up for Yelp just to warn others to stay away (notice this is the only review on my account so far (dated Feb 19th, 2012) ). So folks, stay away! ----- PREVIOUS REVIEW: MY RIDICULOUS JOURNEY WITH CUPCAKE HEAVEN, FROM A-Z: A) Brought a dozen cupcakes via Groupon -$12, good deal! B) Ordered 8 days before Christmas for a Christmas Eve delivery. They're overbooked and cannot fill order. No problem, probably my fault for ordering so late...next time. C) Next Time: I see if they can deliver on Valentines Eve. They can't. But they can deliver Valentines Day! Yay! I order a dozen red velvet cupcakes with whipped cream filling and vanilla icing. D) Day before delivery, I email to confirm that a dozen cupcakes will be brought to my office near Penn Station in the late afternoon before 6pm. They say everything is on schedule. E) Valentines Day...I wait... F)...And wait.... G-H) ...And wait! I) It's 7pm...no cupcakes....my office is disappointed. J) I email to see what the heck happened! They apologize, but don't mention why my cupcakes didn't arrive. I assume they were just overbooked for Valentines Day. They promise to deliver first thing tomorrow. K) First Thing Tomorrow: no cupcakes... L) I email. they say my order is being packed...and will be there in the afternoon. M) I wait. N-O) ....And wait... P) It's 6pm...no cupcakes...my office is disappointed again. I'm angry. Q) I send an email expressing how angry I am (no cuss words)...no response. R) I send another email asking how do I get a refund. They assure me my cupcakes will be sent today and it's all the fault of a strange rouge delivery girl....riiiight! S) I get an email saying that the delivery girl was there and I wasn't....I was! I call delivery girl via number they gave me. She says she can't come upstairs to my office since she is alone in the car. I have to come outside. T) Delivery woman comes back to my office, I go downstairs and get my order. It's three times as much! The delivery woman says it's because my cupcakes were late. I skip happily upstairs and start thinking that this Cupcake Heaven place is a-okay! U) I go to the bathroom to wash up before I dig into the cupcakes. I return to the office. My co-worker says she just got a call from the delivery girl. She accidentally gave me the wrong order! What?!!!!!!! V) I go down to meet the delivery girl again and exchange orders. I receive mines and it is just the 12 cupcakes I order...no extras despite my order being two days late! W) Sadly, I go upstairs, rip into the box and finally sink my teeth into a cupcake. It's the wrong order! There is no whipped cream filling! I don't bother to email or call...I don't want to deal with these guys anymore. X) Furthermore, the cupcakes taste horrible!!! Like they use preservatives or something. Maybe they are stale? They were two-days late. Either way, they leave a strange aftertaste...office and myself are very disappointed. Y) I take the cupcake home and use them as treats for my dog....my dog is pretty indifferent to them...often opts to eat her dry dog food instead. Z) Conclusion: Never again! read more

I am very dissatisfied with this business and would never use / recommend it to anyone. I bought a 2 dozen order from Groupon which was a good deal. After an annoying ordering process, I received my order 45 min ago for my child's school bday celebration. There were supposed to be cardboard cutouts (per their website) to secure the cupcakes. Since there wasn't, the cupcakes are squished together, the frosting looks slopped on as if a child did it, and the strawberry slices slid off and are brown - very unappetizing. In short, I am going to throw them away. I could have dealt with the aggravation if the cupcakes looked appetizing. I've already emailed the business and Groupon (emailed a pic) and hope to get my money back. read more

Worst customer service I have ever experienced. With all the groupon purchases expected she should have hired more staff. Cupcakes were OK. I will recommend going to Baked by Melissa for better cupcakes and much more professional service. I will never use this service ever again. read more

BAD. 0 Stars. This place stood us up 3 times for the same order! We bought a Groupon from them, and similar to the horror stories already written about this place.... Emails and confirmations, no-shows, email, confirmation, no-show.... The 3rd time they stood us up to deliver the dozen cupcakes was for my husband's birthday party. THEY SUCK! Not even an apology. read more

Make that no stars!! I'm horrified and extremely disappointed. I ordered cupcakes over a week in advance for my sons birthday party and they were a NO SHOW. I asked they arrive two hours before his actual party and NEVER GOT A PHONE CALL. Just an apologetic email and no follow up. I left three messages and sent two emails NOTHING. My son's birthday party was ruined. Be warned! read more

This company is very unorganized; unreliable; and dishonest. I had gotten a groupon for 3 dozen cupcakes and I placed my order a week prior for delivery in south Yonkers. The order was for my husband's 40th. birthday party and I thought it would work out perfectly to get cupcakes delivered because the bakery I was going to buy him a cake from had gone out of business. Two days after placing the order, I received a phone call from them asking if I wanted to place my order. I told them I had already placed it, and the person said oh, then they were just calling to reconfirm. The night before the party, I received an e-mail from the person who had taken my order asking me if I had placed my order yet, and saying that orders needed to be placed by e-mail. I sent her an e-mail back saying I had placed my order a week ago by phone with her, and if they weren't going to be able to process it, to please call me in the morning and leave me a voicemail so I could by a cake somewhere. I kept checking my e-mail in the morning and there was no response. I also tried calling their number multiple times, but the voicemail box was always full. At about 4 p.m. I saw that Tanya had e-mailed me back with some B.S. story that the van with my order had been hit and that to make up for it they were going to give me 4-dozen cupcakes--but they still didn't tell me when I was going to get the cupcakes. I got this story after I had talked to one of their drivers who had tried calling me earlier that week and that I happened to call back for the second time that day to see where my order was. She didn't mention anything about the other van getting hit--she just said she was doing the deliveries in Manhattan and not in Yonkers so I needed to e-mail Tanya again to find out what happened to my order. To make a long story short--I had to do a mad scramble for a cake at the last minute on my husband's 40th. birthday, with guests at the house, when I had given Cupcake Heaven plenty of opportunity to tell me that they had messed up and lost my order and to go ahead and get a cake early in the day. I had to call groupon and cancel my order during my husband's birthday party. I would not rely on this company if you have a big event and important because you may or may not get your merchandise. read more

I bought a Groupon deal too for 2 dozen cupcakes. I honestly did not have a problem with customer service. They did come a bit late (one hour) but I did not need them at a particular time so that did not really bother me. But, the cupcakes on the other hand was really bad. Honestly, it tasted like one of those supermarket cupcakes where the cake was dry and the icing was really sweet, exactly like the ones at chain supermarkets like waldbaums or pathmark. It came to a point where I actually suspected them of purchasing supermarket cupcakes and just selling them as if it was their own. I also suspected this because they had my order incorrect where my filling was missing. However, when I mentioned their mistake, they asked if I wanted another dozen. Even though I did not reply back because I did not want their cupcakes, I have to admit I was suprised that they would offer that. Customer service was better than expected. It was just the cupcakes that did not satisfy. read more

Cupcake Heaven NY's website tagline reads: "Where The First Bite is NEVER ENOUGH!!!" I would love to be able to attest to this, but sadly, my cupcakes were never delivered to me, and I was unable to actually get ANY bites. I, like many others it seems, fell for their Groupon posting. It seems that CupcakeHeavenNY posted this Groupon hoping it would promote their small company and bring new clients -- the irony, of course, is that it only brought attention to how unorganized and unprepared they are. After two failed deliveries (I told them 2 dates and they failed to bring them both times, giving email excuses that the delivery truck was "running late") I give this bakery 1 out of 5 stars and would advise anyone thinking of using this Groupon to look elsewhere! read more

I got a groupon for this company and all I can say is that I was disapointed and wish I came on here and read the reviews before I placed the order! Even though I did receive my cupcakes (they were late) and they weren't what I ordered (I asked for Christmas sprinkles, instead I got rainbow sprinkles) but the customer service and presentation has a lot to be desired. first of all, they came in a inside out bakery box, mind you, the bakery was a different bakery! the groupon stated they are full size cupcakes (they were mini cupcakes). the frosting was pitiful and the sprinkles were not what I ordered. I understand that there is traffic on Christmas Eve, but when I emailed the company to tell them my dissatisfaction, I never got a reply. Then I went on their facebook page and left a comment, which of course, she responded with an answer for everything, but then proceeded to delete the posting. The response was she ran out of boxes, so she used relative's boxes from his bakery. You could have told me this BEFORE I opened the box in front of my company and my new inlaws. I was mortified when I saw a bakery box from the Bronx.....second, she stated the pics on her FB page were of "custom" cupcakes and I ordered groupon cupcakes. Funny becasue she has several pics of Groupon cupcakes and mine looked noway like those. And then for the lateness, she stated, she "rushed" my order. Rushed? It was clearly stated that orders were to be delivered between 9-2pm. I didn't request that time frame....the company stated those hours, so when the arrived 2 hours late, I don't see where the "rush" comes into effect. Overall, I'm disapointed in the customer service, and the presentation of the cupcakes. If my email was answered, then I would have left a half way decent review, but customer service is so important to me, so that is why she is getting only 1 star and I think that is being generous. I wish them all the luck in the future with this business, I just know I won't be giving them repeat business. read more

Groupon should stop featuring this merchant! They promised in writing to deliver my cupcakes by 2 pm so that I could take them to a party at 6 pm that evening. At 3 pm I checked with them and was told their driver had "called in sick" so there was a replacement and I would get my order by 5 p.m. Needless to say the order never showed up at 5 pm or 6 pm when I had to leave for my party! At 7:30 p.m. I get a rude email telling me that I have kept their driver waiting outside my door for the past 20 minutes. I was already at my party without the cupcakes I had promised! shame on you Cupcake Heaven - you really need to take the Heaven out of your name and call it Cupcake He_ _. read more

Got a groupon from here for $12 for a dozen cupcakes. I emailed them placing my order and the person who replied seemed quite rude, not really answering my questions and typing 'lol' after each sentence. seemed more like a teenager than anything else. anyway, after about 10 emails (TEN) i finally arranged an arrival date. I was told it would arrive around 3-5pm and I waited till 7pm to finally have them delivered. I was planning to go shopping but I guess my plans changed. The only reason why they get 3 stars is because the cupcakes themselves are DELICIOUS. i ordered the vanilla cupcake with vanilla buttercream frosting and nuts sprinkled over. They tasted absolutely amazing, so moist and fresh. I'd say go for it if there's something you know you want catered (but be prepared for delays) since the cake itself is fantastic. But honestly, I'd just go to crumbs or one of the other thousand cupcakeries around the place. The groupon was worth it though. read more

Ditto. Ditto. Ditto. I purchased a Groupon for a dozen cupcakes for my sister's birthday and placed an order well in advance of desired delivery date. Cupcake Heaven was a no-show. When I inquired, I was told they had no record of my order (which I forwarded, along with follow-up email traffic). While I was apologized to, it was too little too late. I wish I could have posted a rave review for this business, but I cannot recommend a company that failed to deliver... and it's clear my experience was not unique, which makes it even worse. I will be requesting a refund via Groupon. :( read more

AWFUL- Waste of $23, groupon + tip. Tasted like they came from a box.

I got a groupon, sent them my order on six different occassions but never got anything delivered. Now my groupon has expired. I am very disappointed, I was looking forward to an awesome deal read more

So where do I start. I should copy and paste everyone's negative comments because I experienced the same. I understand that yes, they may have been overwhelmed with orders but either you hire more personnel or YOU STOP TAKING ORDERS!!! I also purchased the Groupon for 3 doz cupcakes with free delivery. First, I could never get through to a live person on the phone. I would leave a message when the mailbox wasn't full to place an order. Then I filled out their own request form on their website. Then I finally emailed them the order. After 2 days (which is long for a business to get back to you) and me following up on the email, Tanya Perez decides to email me back. We agree upon a date for delivery which was the following week. The date came and went and there was no delivery. I had to email Tanya back to inquire what happened. She said she put the delivery on her calendar wrong. Fine people make mistakes. So we rescheduled it for 2 days later where she said she would PERSONALLY deliver it at 12pm. Guess what? 12pm came and went. When I emailed her back to see if it was going to be delivered at all, she emailed that it would be delivered at 7pm. The place where I was getting it delivered to was a place of business and closed at 5pm. I emailed her this and she came up with some story that the delivery truck was en route and she mixed me up with someone else. I emailed her what approximate time does she expect the truck to arrive. She never responded. It got to a point where I was bending over backwards for a company who was supposed to provide ME with a product I purchased. I finally got fed up and cancelled the order. Groupon was great. They refunded me the money. I will never recommend them to anyone because if their customer service is this bad, their cupcakes cant be far behind. read more

It is amazing how ridiculous this company can be. I also did the groupon purchase and placed an email order for 3 dozen cupcakes to be delivered on 12/23 about a month ago. I requested it to be delivered anytime between 10:30 and 6:00 the same time as their delivery schedule.I confirmed with them the day I placed the order and received an email from them that the order was set. Today (the 23rd) I emailed them this morning and was told they would arrive before 6:00 as promised. At 6:00 no cupcakes so I contacted them and was told they were on the way. 8 o'clock and I am still waiting for these cupcakes to arrive at my office. These were supposed to be for my staff and they have all left already. I find it absolutely inappropriate and inconsiderate that despite multiple assurances that these cupcakes will be here at 6:00, that they did not arrive. If they had no intention of fulfilling this order, then at least be an adult and honest and say so instead of having me wait. Why lie and say its on the way? What does that accomplish?? I can't imagine a company so rude and callous to have a client wait for NOTHING on Christmas weekend... read more

Had a groupon for two dozen cupcakes. Of course when I bought the group on a month ago the company website had pictures of beautiful looking cupcakes all over the website. When I go to order a month later there is now a groupon link on their website that tells you that you can only get a choice of four flavors with "sprinkles"on them. Totally misleading as the pictures shown during the groupon sale were of big professional cupcakes with all sorts of candy toppings, fruits, etc....so I really have no choice and I place my order. They arrive in a used old box that is pieced together and ripped with a handwritten note saying they had just run out of boxes. After a half hour trying to open the box with a pound of tape around it there are 24 little I mean little cupcakes inside. They are not uniform at all and are all different sizes. They have cheap cupcake liners and are a little bigger than bite size but not much. One of the cupcakes doesn't even have frosting on it and was left plain. I was going to serve these for my sons birthday party but can't they are so ugly and cheap looking. I could make better cupcakes. While they taste okay and just okay these cupcakes are not professional and I will be complaining to Groupon and trying to get my money back. Buyer beware for sure! read more

Like many others, I bought the Groupon for this business because it was a good deal and the photos on their Web site looked nice. Plus, delivery was free -- why not? After I bought my Groupon, but before I placed my order, the company changed its Manhattan delivery schedule to Mondays only -- annoying, as my husband's birthday is on a Saturday this year, and I had planned to have the cupcakes sent to his office the day before. Also, instead of being able to choose any flavor cake, filling, candy topping, etc., Groupon customers were limited to three cake flavors, three icing flavors, and sprinkles or no sprinkles on top. I placed my order a month before I needed it (I decided to send to my husband for Valentine's Day). Pros: It was delivered when promised, and set up as requested, with the specified assortment of cake flavors and icings. Cons: The clear plastic box looked a bit cheap and was sticky on the bottom (frosting?). It was tied with curling ribbon (again, looked cheap) and the print-out of my order was attached -- glad they did that so that the order got to the right place, but the paper reeked of cigarette smoke (from the delivery person's car?), and had I been sending these to anyone other than my husband (ie, a friend or client), I would have been really steamed because the order e-mail specified that I used a Groupon. The cupcakes were just OK -- they tasted like anything I could have baked from a box, and the frosting looked like stuff you would get at the store in a tub, even though it was piped with a decorative tip. I don't regret buying the Groupon, but these cupcakes do not compare to places like Butter Lane (which also appears on Groupon occasionally), Crumbs or Magnolia Bakery. I won't be ordering again. read more

Cupcake Heaven??? Ha, what a joke..More like Cupcake HELL!!!!! My mother in-law purchased 2 dozen cupcakes with the Groupon special for a special birthday party. She ordered way in advance and needed them delivered on Feb 25, 2012. She received confirmation from Cupcake Heaven stating that the order was confirmed and that the 2 dozen cupcakes would be delivered on Sat, Feb 25, 2012 between 11am and 1pm..WELL..lets just say the cupcakes NEVER arrived!!! She called them MULTIPLE times where there was an automated response saying that no more orders would be taken until March 5th because they were overwhelmed with orders from Groupon. Nobody live picks up (HOW CONVENIENT!!!). So, on Monday, Feb 27, she called them to see why the cupcakes were never delivered. They said that one of their bakers got sick and were overwhelmed with orders. She then told them that they should have called her to let her know that she would never get her cupcakes. They gave her a hard time on the phone after asking for a refund and when she told them that she was going to post negative reviews of their company, they simply said "go ahead." So, me, as a wonderful daughter-in-law, decided to take the initiative and post the negative reviews of Cupcake Heaven for her. I am just shocked that Groupon would do business with such an incompetent bunch of individuals that run, what they call a "business". Please do not buy any Groupon deals or any direct orders with this company. You will be sorry in the end. read more