This culver's has a problem. I've never bothered before to make a yelp account in my entire life. its sad to see how the quality of this place has gone downhill since the pandemic started. when i first tried culvers here it was amazing but there has been a consistent pattern of its quality going down. when they do things right its as you expect of culver's excellence. but they never seem to do things right. they lately have been gradually screwing over simple basic things escalating by order. at first there were weeks were they did not have enough sweet iced tea or even large beverage containers. I gave them a pass as it may have been a supply chain issue at that time. There was a huge chunk of time where their menu still showed the bbq tenders but on the menu only til they finally removed it. everyday i came i'd ask if they had it and nobody ever gave me a proper explanation as to why that menu item was showing up on their drive through menu if it wasn't actually available. that should've gave anybody huge red flag alone that there were issues brewing behind the scenes. There were many times i'd ask for a large drink then come up to find my drink as medium I never said a word about it and just quietly kept my head down. The incompetence simply kept going on. it escalated and escalated nowadays there is a 50/50 chance I could ask for an order atleast one major item or minor could be missing out of what i asked for. its not just an issue with the receptionist whose taking the order for the customer but those actually making it. Here's the thing. Culvers is amazing. Culvers is excellent when done right! I really really want to like it but how is it that I can consistently get missing items both on my receipt and what's given? how hard is it to hire a receptionist who actually can keep track of what's going through or a team that catches these mistakes? what sorta system are they using in their store to manage orders coming in and out daily? it seems like there is a huge clusterfuck from what i can experience on the drive thru side. there was only one time i went inside and it seemed just as chaotic and cluttered up as it was inside. they SOMEHOW managed to screw me over and fergot my chili the ONE single time i actually managed to go into their restaurant physically in person! if the quality and consistency of customers served in house is that terrible then god knows what other customers who've used the drive thru have went through. If anybody in Culvers management is reading this please either shutdown this restuarant in university ave st paul or do a huge revamp of it because its simply giving your franchise a bad name. as to what caused to me write this review is a lady with a black uniform who was supposedly the drive thru receptionist or someone higher up in management actually came to me after i asked the worker delivering the food to me at the drive thru parking lot for one of my missing items. the fact that she couldn't even remember that the items i had ordered for me is one thing it was very very confrontational. i felt like i was a criminal LIKE i had done something wrong for simply pointing out the mistakes she and her team had done. the drive thru delivery worker was ACTUALLY more kinder and respectful to me then this person who had a higher position. that is absurd. I was being nonchalant during her tirade against me. I simply said its "ok" and tried to not make a big deal of the missing items. Later on as i drived back home i realized that they also gave me the wrong ingredients on my vanilla custard mixer. i had asked for a one with peach and cashews mixed in but they hadn't even given me peach and instead gave me just cashews and walnuts for some reason? what's funny is that this was one of the missing items they had supposedly gave me after i waited an additional 5 to 8 minutes in the blistering summer heat in my car. I'm wondering what sort of system do they have in place to keep track or manage orders inside their store? couldn't they have simply pulled up the data from the order numbers or computers and seen what i had asked for? either its incompetence or maliciousness at that point. another glaring issue is the the traffic during rush hour times. some folks almost had a car accident as the wait line in the drive thru was blocking the way for many cars coming and exitting the roads leading to their entrance. they either need to get a larger parking lot or speed up their process or a 2nd drive thru window as that is a huge safety hazard for many people coming and going through such a busy intersection. This culvers is a disgrace to the franchise and while i'd be sad if it went away as i really do enjoy getting the occasional rootbeer float i feel like it'd do the brand a whole lot of good either to shut it down or revamp the whole store because its simple this store has far too many problems to function in a way fitting the culver brands of excellence. read more

I was really unhappy with this location. They give you a number for the drive through and then they gave my order to someone else and no one came to check on my car. I had to go inside to get a refund. I would recommend trying another location read more

I heard the rumors, then I went to Rainbow the other day and at a glance saw the blue sign. Whoopie, no more having to go off 94 for my favorite fast food burger and custard in the Twin Cities. Another strange thing, I tend to skip the fries, because I've had them all over, and they're the worst. Not here, they're great. Darker in color, crisper, and have a great flavor. I got the burger deluxe, my favorite. They serve coffee in actual mugs. The layout isn't the same as some others. Not as huge, but big enough for this location. The seating is cool too. Some private booths or a nice sunny window area facing University Ave. The other one may be nice for scenery in the summer, but to get your grab on, this is it. Unlike other fast food joints, there's always an unspoken civility here. I guess people will act like humans if you feed them like humans. read more

Terrible service, took forever, and workers were yelling at customers. Overall terrible experience.

If i could give no stars, I would. I like fish sandwiches and while Culver's are marginally acceptable, they're better than what I can find otherwise in the Midway fast food realm. Except at this Culver's, where patrons in the drive-through lane could read the complete Encyclopedia Britannica while waiting in line. Then you get to repeatedly ask for your drink when you are at the window. yes, i get a drink. Yes, it is a basket Alas, i again came home with the wrong meal. I shouldn't have to check my food but I made the mistake of not doing so again. I don't eat burgers, i don't order burgers. I am sitting here looking at a burger I cannot eat and a little bag of cold cheese curds. And don't give me the "You should have checked." i waited a long time for my food and feared it getting cold before I got home. Do not go here. Please. The staff have an utter contempt for customers and it's just so obvious. the drive-through lane and parking are poorly designed if not outright dangerous, customer service complaints go unheeded. It's a cold night after a long weekend of work and I thought I had a meal taken care of without having to cook at home. An inedible burger and cold cheese curds are not a meal. My soda tastes as if it was watered down Culver's, if you cannot even respond to customers, get the hell back to Wisconsin. Your so-called corporate figurehead should hide his face in shamre read more

I eat at this location a lot. Like, really. A lot. 99% of the time my experience is average-above average. They get really busy during the noon lunch hour on weekdays and the parking lot is often a hot mess. My order has always been accurate. Service is fine but compared to other Culver's locations throughout the metro, this one could probably use a little coaching in customer service. read more

Wasn't very busy and manager was rude when I asked if my food was almost done after Waiting 20 mins just to get the wrong order. Never coming back to this location read more

Very poor service. Order chicken tenders basket, did not get fries, napkins or dipping sauce and only three tenders. I called manager and she was curt and not interested in listening to the issue. Avoid this Culver's restaurant!!!! read more

I only get to Minnesota twice a year to visit my mother in a care home. I always look forward to something delicious at Culver's! Especially a couple of the mini concrete mixers(I think they are called) Well, this weeks visit to the Culver's on University (not the one I typically visit, but it's nearby the new facility that my mother is in) was very,very disappointing!! The price seemed higher for the mini which is usually plenty to fill me up. The serving was not even equal to a measured 1/2 cup and only filled the container up just barely over 1"...with the top 2/3's of the container being empty!?! I was stunned! It's always been filled right to the top! (At the previous Culver's she lived near-in Little Canada) Then I noticed for only .20-.30 cents more, I could have bought the next size up! (I'd have appreciated it- if the guy taking my order had said are you sure you want to pay $3.20 for 4-5 small bites of ice cream? We do have more sensible offers... I was planning to get a salad or two etc while I'm here as I need to eat some where for my 2 week visit...but guess I'll be looking elsewhere unless I can find another Culver's within a short distance! [ Since it was very slow and no one was in line to order, I did - shyly register my surprise and disappointment-at the price and size (or lack thereof) and the person(s) listening, just said 'sorry' and shrugged their shoulders] read more

Got 2 meals. Ordered a mint chip shake and you guys didn't even put the little chips in. Whatever crap happens. Then you also didn't add the 4 ranch cups which of course you charged me for. You also forgot the cheddar cheese dip. The. To top it all off their was a piece of plastic in my burger! I'm amazed at how much you screwed this up. read more

Excellent customer service. Delicious food. When I forgot my coupons at home, the employee informed me that there is a number you can text so that coupons are sent directly to your phone. I appreciate him sharing that information with me! I love my neighborhood Culver's. read more

They were super nice. So busy but still gave that service ;) custard is what I'm talkin about! That's great. Ive never had the fries here. Ive never had a salad here. Yes, the butterburgers are great. I prefer the drive thru because I like all drives thrus better if I don't have to pee. read more

French fries and chicken tenders were NOT cooked throughly. Fries were soggy and greasy, chicken was still pinkish most of the way thru. I nuked the tenders for 2 minutes, so i shall see what happens in the next couple if hours, fries went in the trash. What a disappointment besides a waste of money. read more

My sister and I went to Culver's last night to get an ice cream treat. We were in the drive through line and before we ordered, we could hear the worker arguing with the customer ahead of us about their payment method. The worker was a guy, and was being super rude to her. The lady explained she was trying to use Apple Pay and that he had to scan her phone. He said "well how am I supposed to know that?". I then proceeded with my order and he explained that they didn't have any vanilla ice cream. We ordered chocolate shakes. When we got up to the window, he said he couldn't make any shakes either. I asked why? He scoffed and walked off. He was super rude. He came back with the shakes he said he couldn't make. He slammed the drive through door shut and we drove off. We left feeling like we were a bother to him and everyone working. Will not be going back to this Culver's anymore. Horrible service. read more

Been here a few times. They messed up my order once and gave me something totally different and only filled up my drink 3/4 of the way. I called to tell them when I got home and they took my name down so I could get my order next time I came back. I came back and my name was never taken down! But I did eventually get my correct order. Also, I seen rats walking around outside the building. I hope there aren't any in there. Overall good food nonetheless thought. read more

Would be 0 stars if possible. Waited for over an hour. Food was cold. One of my favorite places to get a bite but I will not be coming back here read more

I'm giving this one star because of the service I received today. The kid in the drive thru took my order in a VERY impatient tone of voice. When I told him I wanted the fish dinner he asked me "1 or 2", so I said one. When I finally got home I found out there was just one piece of fish for my meal!! When he said "1 or 2" I thought he was referring to how many meals I was ordering not how many pieces of fish!! All he had to say was 1 or 2 piece meal. What males it even worse is on Culver's official website there IS NOT a one piece fish dinner option!! The options are either 2 or 3 pieces of fish. Culver's Midway if you are reading this please "recycle" that dummy; he is hot headed and doesn't know the Culver's menu. On the other side of the coin though,the food did taste good and the man who brought my order to my car was nice. read more

Generally they are good. BUT I ordered a vanilla concrete WITH BROWNIES and oreos. All I wanted really were the brownies. And what did they forget? The brownies. I am absolutely gutted. 0/10 read more

Slowest service I've ever experienced at a Culver's! They weren't busy......just a burger and fries.

Every time I go to this location it's something that's messed up. Just went and am ordering and the lady keeps interrupting me and just not having a good attitude. It was quite annoying and then I go to use a gift card and shes like uh those havent been working. Like cool? Soo thos thing is useless and none of you can help? Done with this store. read more

I come here whenever I'm craving a strawberry milkshake. There's whole pieces of strawberries mixed in. Yum! Add in some cheese curds just to be greedy. read more

Terribly inconsistent; once in a great while it can be hot and fresh, but more times than not the food is barely warm yet cooked to death as if it had been reheated several times, even during peak periods. Needs better management and training. read more

If I could give a lower rating I would. Rude. Unhelpful. No "thank you". Didn't get what I wanted. No napkins. Never again.

This place has poor customer service. Every time I go there they are rude and have attitudes. They also almost always forget something on my order and usually it is the ranch. read more

Custard was good. If you just go there for the Custard, then I would give it five stars. Triple Mushroom and Swiss burger was not "juicy" but was "greasy." The oil seemed all on the outside but the burger was dry inside. Not sure how they did that, but they found a way. The chili cheese fries were sort of a mess also - a lot less good than Wendy's Baconator fries. My son said his fish sandwich was good. Personally I don't plan to eat there again except the custard. read more

Nice people, good service, wonderful food. It is great to have a Culver's in our neighborhood!

Food is as expected, service can be a bit slow but is friendly, and the restaurant is clean and cozy. So glad to have this location!

It's fast food come on. Only reason I'm reviewing this one is compared to all the rest of the Culvers in the area this one stood out as the most efficient and tastiest of all. It amazes me how a chain can be so different from one store to another. Who ever manages this one should be applauded. Take note Robert street Culvers. read more

The worst Culver's location I've ever been to. The people who work the drive-thru really should be doing literally any other job in the restaurant. They messed up our order twice on the screen, bagged the order incorrectly by not putting the kids meal in a kids bag and didn't give us the custard for the kids meal (without the custard or the bag... how is one supposed to ever get the kids custard?). The saddest part about this was that there were no cars behind us and no one was parked waiting for food. Were the employees trolling us or just terrible? read more

we walked in with an enormous order for our work meeting and experienced ZERO negativity! the woman who took our order was great! she even helped make our huge order even cheaper. everyone worked really hard to get us our correct orders and did so with pleasure! thank you for being so great to us! love the VCA Feist crew read more

This is one of the best fast food joints around. It may cost a little more but it's worth it and my kids usually finish their food.

Everyone at this Culver's is amazing! I came in with an order for 10 people and everyone was so helpful and nice to me. They worked with me and were so gracious. I can't remember the woman's name who worked at the register but they were so kind. Thank you for all of your help read more

First we get here and there's people outside begging for money for a pointless cause. Then we go in order and they screw up our orders when they bring them to our table. Next the lady with black hair,18-20,needs to shave,probably should work at subway comes over with wrong food and was extremely rude to my girlfriend and said "you know you'll have to get up to fix your order right". Once we go up to the register to fix it no one knows what they are doing and have to call the manager. Such horrible service I got yelp made my first review just to prevent others from having to go through the hell my friends and I did. Never going there again. read more

I've always had good food here, however staff can be rude at times I've had more then one bad experience here with staff. The day time workers are great friendly and polite. But when i have came on weeknights/weekends it's a different story. read more

My wife and I love Culver's! It never dissapoints. Delicious burgers and frozen custard.

They're doing a great job here. I've been here a couple of times and will be going back. The first time we were there it was when they first opened so they were getting all the kinks worked out but the service was good and the food was good. Just went back with my daughter and I had the fish dinner and it was awesome, great fish, great batter, I love krinkle cut fries, and the coleslaw was good. The best part is that is was only $10, if I ordered that at any restaurant it would be double that and maybe not as good. The kid got the grilled cheese and it was good. Kids meal gets a free small sundae so we split it. I was out of there for $15 for the two of us and the food was good. Can't ask for much more than that. read more