The staff is sweet, but the service is horrendous. After waiting 20+ minutes for a take out order I got home to realize both my sandwich AND ice cream were incorrect. Not to mention during the time I was waiting I saw several other customers complaining and the staff was running around like chicken's with their head cut off. No one seemed to have a clue what they were doing. The only thing that stopped me from complaining was that I was truly embarrassed for them. This is the second time in a row I've been disappointed with incorrect orders at this location. The next closest Culver's is quite a drive, but may be worth it to avoid the pure chaos. read more

Culver's is a must if you have not had the chance to try them out. I believe they have several stores now here in the valley. The Root Beer is a must as well as the Butter Burgers, Cheese curds, Frys, Frozen custurd....lol ...the list goes on... I have not found anything as of yet that I did not enjoy. read more

First timer here and I must say I'm a fan. I had asked the workers what was the most popular meal and their favorite. Their suggestions were the grilled rueben sandwich, the cod fish and the Culvers deluxe. So I ended up getting the rueben sandwich and my bf got the cod fish sandwich. Best suggestions ever. They were right on point, both sandwiches were so delicious yet very flavorful.. read more

The food and service was great! And thank you for taking time to make sure my special order was right. The kids love this place, the enjoy the food and love the free (ice cream) custard. You care about your customers and it shows. read more

Excellent burgers, fries and desert along with other menu items (including salads, fish, chicken items). Coupons frequently available in the weekly AZ Rep newspaper. read more

This was my first trip to Culver's and was not impressed. I paid $7 for a combo meal and the burger was small (it was supposed to be their larger burger) and the fries looked like they came from a frozen package from the grocery store. The place was clean and the staff was friendly...but I don't think this place will be around in AZ very long. read more

Typical Culver's. Food is always tasty and hot (because I always have to pull forward and park). read more

Do not leave this place without getting their ice cream (I think they call them concrete mixers) seriously delicious! One of my favorite places to go to get a nice cool treat! Customer service is great! read more

This is my all-time favorite place to have hamburgers. The burgers are smashed thin and cooked so they have a grilled burger lace around the edges. The crinkle cut French fries are excellent also. You always have to top off your meal with some custard. I only wish there was one closer to my house. Oh, and try the walleye when they have it. It is fantastic. read more

I really like their burgers. They are buttery delicious. Also, their rootbeer is yummy! And of course the custard. Just wish they fries were a little different and I wish restaurants would take out the TV's or just have one area so families can visit. read more

Admittedly, I try not to eat too much fast food. (The high proportion of morbidly obese patrons at Culver's explains why.) this place is highly overrated, though. The burgers are only slightly better than Burger King and McD's, a situation the wider variety of sides makes up for only a little. Even the vaunted cheese curds are just meh: tasty for the first few but too greasy fried to feel good about finishing. The same applies for pretty much everything on the menu. There are cheap hamburgers worth the colestherol-induced food coma this place always provides, but this isn't. Try Lenny's Burgers or Two Hippies instead. They're both better and cheaper. read more

Always great to find a burger joint which has high standards when it comes to their ingredients, particularly the beef. Juicy, thicker than a typical fast food burger patty, and of course perfectly paired with the buttery bun. The original burger is a decent size and comes in at under 400 calories. Simple food done in such a great way really makes the visit worthwhile. This location is very clean, very welcoming, and has great customer service. I've heard a lot about their frozen custard, so looking forward to the next visit. read more

Been to this location many times before, never had any reason to complain. Today, my family and I came here for a nice lunch. They are a bit pricey for us, but we've always enjoyed the quality and flavor of food. I ordered a Mushroom Swiss burger with a side of cheese curds. I lifted the lid off my burger. Looked a bit burnt, and there were hardly any mushrooms and they were all bunched to one side of the bun, I wished I would've taken a picture. I was too tired and hungry to make an issue of it. The cheese curds were awesome as usual. My wife tried their crispy chicken sandwich. She felt it was on the bland side. I took a taste and I agree. My kids had corn dogs and were pretty happy with their meals. First time we've come here and felt disappointed with our food. read more

Food was great and hot and the concrete mixer was SWEET. Eat with confidence.

The food is always good and the staff is always friendly! Can't go wrong with the cheese curds which are oh-so-yummy!

Awesome custard and burgers. Nothing says greasy happiness like cheese curds. They do it right considering they are a big chain..

Was here for a late night snack. Place buzzed with liveliness. The staff were very helpful. The food was delicious and reasonably priced. Wish they had them in the East Coast. read more

Some lady by the name of Carrie seriously has the most horrendous customer service I have EVER experienced. So rude and blatantly disrespectful. I come here often but last time was the LAST time all thanks to Carrie. read more

!!THIS IS BAD !! We've been to this location a couple of times and received very poor service from the counter help, but the WORST incident was the other day when we stopped there. My husband went to the men's room to wash his hands first before we ordered (thank God) and in there he found that someone had used the bathroom counter as a toilet. Big mess of #2 fecal matter. We left immediately; tried calling the restaurant from the car. After trying twice we could get no answer. The third try we got through and asked to speak to the manager. The person on the other end was crazy. She said you guys have already called and spoke to our manager! you don't need to speak to her again! ??!! We insisted we didn't call and get through to anyone and she kept interrupting until she finally started yelling over the phone. We hung up, called the health department, then went back to the restaurant. We went in side and spoke to a very young manager and let her know we were just trying to help their business by telling them about the poop. but because of her or her employees ridiculous behavior on the phone, we went to the health department. We asked to have the owner of the franchise (owns the one on Cave Creek too). name & number. no number available. We called the Cave Creek location and asked the manager there to give our name and number to the owner and have him call us. That call back never came. So disappointing! I am from Wisconsin where Culvers originated. How shameful their lack of training and service is here. read more

Prices are a concern in a competitive market and In-N-Out beats Culver's price wise. Burgers are good but too greasy for my preference. Fries are not as good as In-N-Out but comparable to McDonald's et al. Malts and custards are expensive and loaded with calories - but competitive with Dairy Queen. Service -- Good Location -- OK Price -- Relatively high read more

Went here with my family. Love the shakes! Food was a bit pricey but portions were decent size. Clean and friendly.

frozen custard. all that needs to be said. super yummy and refreshing on a hot Arizona day. many flavors as well. that's not all they're known for. the butter burgers are pretty tasty as well as the fries. quick drive thru times and there are always plenty of people eating there any given time. that says plenty in itself. frozen custard is a must have. read more

I eat here often because it's right next door to my work. I usually only get a plain single butter burger with mashed potatoes and gravy. That order is the least in calorie count and it's good. read more

As a customer nobody should ever feel like they are being made fun of because they dont know what comes with what. As my first time the employee was laughing at me because i was asking what came in a salad and what sauce came with the cheese curds. That is not professional at all. I am not feeling this type of way just because im feeling this type of way because of an employee. Anyways id rather choose mcdonalds than this place again. read more

Good service. Folks behind the counter very courteous and helpful. Order delivered to table is a nice service. The fish sandwich basket was great. read more

I had never been to a Culvers until about a week ago. A lot of my friends kept saying that i needed to go. I ordered a hamburger and it was delicious! They even bring it out to your table! Before i left, i made my own icecream thing. They didn't give me a weird look when i ordered a oreo with sprinkles icecream thing. It made me feel better than i have at other places because of the fact they didn't give me a weird look. I recomend Culvers to you, try it sometime read more

Butter Burgers are good and I love the french fries.

I will never order a burger at this restaurant. Mine was so well done that it was crispy. I tried to get one that wand not burnt but was told that it's company police to serve all burgers well done. This makes me suspect that they are using inferior beef and need to cover up the contamination by cooking the meat until is is crispy and dry. read more

Good food but bad customer service we got wrong sides in our dinners . manager called and told us to come in and get stuff replaced. Wife and I went up the next day and was told there was nothing written down about us coming in for a new meal. Did a nother report online and am still waiting on a recall back probably won't go back we felt very embarrassed with the whole thing read more

Really bad experience... i order 3 ice creams and after 30 min wait, I went to see why it was taking so long and they told me that they lost my order so they forgot to make my ice cream. Not coming back read more

Order cheese curds. The food is so good here. If you can I would avoid lunch time because it's so busy.

Recently visited this location and again was disappointed by the service. No one was in the drive thru and 3 cars in the parking lot. We ordered 2 snack packs with chicken tenders and 2 mini concrete mixers. We ordered and then once we pulled around to pay the person at the drive thru window gave us the amount & we paid, did not receive a receipt Handed us the drinks and then asked us to pull forward there was a car in front of us while sitting there waiting for our order the car in front received their food which is fine but then the 2 cars behind us received their food. Finally after receiving the food once we got home which is less than 8 mins the fries were cold & they forgot the ranch dressing was missing for one of the snack packs. Sadly this location has gone down hill over the years. Some of the employees seemed to not care plus while paying you could see employees texting on their phones thru the window. read more

I love this place! I had a great experience at lunch with my sister today. First, everyone was so welcoming and happy to see us and help us. Adrian is fantastic and because of her I will come back over and over! She was so willing to help us and knew her menu items like the back of her hand. It was impressive. The restaurant is extremely clean as well. Lemon ice with strawberries is my favorite, hope it's not limited time only like it says! read more

Normally i love there food, but this location was horrible! The hamburger tasted like it had sat for a good hour before i got it...stale, dry,tastless. Sorry guys but yucky! read more

Don't eat here unless you want food poisoning. I got a burger here today and now I feel awful.

Culvers have some of the best hamburgers I've ever tasted. Plus you cant go wrong with crinkle fries. Love this place!

I had the new Prime Rib dip sandwich. Not much good to say about it. The size of the sandwich was very small and it was very salty. I had the cheese curds for the side which wasn't bad. read more

After placing my order through the drive thru, I had to re-place the order at the window as they had it all incorrect. I had to pull forward to wait for the order and after about a 5 minute wait, was told they were out of an item for the order. I then had to continue to wait while watching other customers leave with their orders. To top everything off, the order was wrong when we received it! read more

This place is known for their burgers but has really good chicken. For some reason they are always out and need to have you call ahead so they can have it ready for you. I am okay with that and that is what I did. When we pulled up to place our order the woman working drive thru aggressively told us that they are out of chicken and it would be 20 min. Before she even checked. Just like that wants to shut it down. When we told her that we called ahead and heard her ask one of her coworkers if there is chicken baking we heard them say yea 8 more minutes. She comes back and rudely replies I didn't know that so it's 8 more minutes you wanna come down????. Completely totally rude. If you happen to see her she is about 5 ft tall. In her 40s or looks as if....and could stand to lose a good 60 pounds. I usually go to the one on cave creek. Their warmer was broken. Yes they have lots of younger folks but at least they are nice and polite. You are in the wrong business lady. Go back to training. read more

This place is crazy busy everytime ive gone! (not in a bad way either, ordering process is fast) i didnt have their butter burger but my boyfriend went back for three days in a row..haha. (he jokes that he thinks they added something addicting to their food lol) i had the Caesar chx salad, and the chx tasted so fresh. yum! The brownie batter mixer is pretty good too, although it could have used more chunks of brownie :P when we shared it, there was only one good piece. hope this review helps. ENJOY. read more