Food prep was unacceptable, 2 bites into my high dollar bacon cheeseburger.... I discovered my bacon is about to break my teeth when suddenly I take it out of my mouth to see what the heck is wrong with my bacon and see its a small piece of PLASTIC . I haven't been back since. read more

I'm going to assume, which I hate to do, this is a franchise location. Whoever owns this location needs to fire their management and everyone in there. I have been to this location multiple times over the last year or so, and the service and the quality of food has been terrible. Tonight I went in because my wife wanted Culver's. Not my first but my last choice. The person that took my order, a young guy, seemed preoccupied with something else. After taking my order, he handed me my order number placard, and went to the area where they process the orders. All good. Him and the guys in the back start talking smack to each other that was inappropriate. I'm all about staff talking smack to each other, but not in front of customers. There were a couple of exchanges that included racism, sexual orientation, and work ethic. This is not ok. I was not offended, but some people may be. The issue I have is during these exchanges, my food sat there for 5 minutes! He finally put my order on the counter and turned away. No thank you, sorry for the wait, or have a good night. NOTHING! For Corporate or the Franchisee, my order number was AAATQMQWAEC3. Do with it what you want, but I will not go to this location again! By the way, I have worked in the service industry for over 40 years in the restaurant and retail. I would NEVER allow this to happen in one of my locations. read more

Out running around a few weeks ago and got hungry so stopped in at Culver's. It's always good and fresh and that day did not disappoint. Ordered the bacon burger as did my sister. They were good and paired with their fresh hot fries the meal was a winner. The dining area is always clean and the staff is always very friendly. This particular location is just across the street from Costco so it's very handy after you have spent hours walking around Costco and are in need of a quick hot meal. read more

Culver's - Burgers Near Me - Jacksonville, Florida

1. Combos on the menu board are listed in a group but the price under the items are not true. The price is for sandwich only but that is not indicated on the menu board, $5 more in my case. 2. They gave me a sealed bag, and I didn't realize they had shorted the french fries until I got home.. 3. I had to wait so long for them bring out the food that my Coke was watery. 4. When I called they offered to give the fries if I drove all the way back. I told her, forget it, you got me this time. But there won't be another time. For the record my receipt # is AAATQMAQALCQ, store #0789, Jax,FL read more

The fries are always so good, some of the best in the fast food business. The wait time was okay even with many cars ahead of me. The cashier and food runner were polite and friendly. I really like how they make sure to remind you what's on the sandwiches you order and ask if you'd like to take something off before you forget. Last time I had their butterfly shrimp and that was delicious. read more

Culver's - chicken sandwhich - Burgers Near Me - Jacksonville, Florida

Friendly, efficient staff. They checked on me.a couple of times, and even refilled my drink. Had the limited-time CurderBurger -- still havent made up my mind. read more

I was working in North Carolina in 2018 , and ate at Culver's for the first time. I was happy when they opened a location in my and right across the street from Costco! I have visited on 4 occasions now and this last time was the worst. I ordered a single deluxe with no cheese. My dissatisfaction is with the meat which was very dry and possibly served well outside the window. The bottom bun was very cold, almost felt somewhat frozen to the touch. Culver's is always a wait, and not a problem when there's hot food on the other side of that wait. I'm not the type to drive back around or go into the store to speak to a manager. So here's my experience, and hopefully this was a "one off " type of experience read more

First time visit. Hamburger was excellent. Gweniviere (sorry for misspelling) was patient and helped us find what to order for a child and adults. Next time we are in the area we will seek out Culver's. Dessert was very good as well. read more

FIVE STARS! And here's why.. This restaurant is amazing and the food was delicious and tender the service was amazing and the quality was good and we had the sweetest waitress she was so kind and sweet I love the way God lives in people's hearts! read more

I waited 15 minutes for my food. My burger was cold. My cheese was not melted. I do not recommend nor will I go again

Eaten at other locations, don't know when it opened but the service was rediculous, no idea about the food quality since I ended canceling and leaving since the group. Was with received and finished their meal. read more

Great burger, hot crispy fries. I will definitely be back. Employees were friendly yet professional.

I have eaten there quite a few times in the food is always been spectacular. I picked up my order and pulled into the parking lot to eat it. First it took 16 minutes, the girl came out twice and asked me what my number was, she had another order in her hand and asked me if that's what I had ordered and I said no. When I finally got the food, the hamburger was cold, they were not juicy whatsoever, the bacon was rubbery, the fries were cold. I have no idea what they have changed in the last couple of months, but this is not the first time I have heard about them screwing up drive-through orders very disappointed in this trip. read more

Service SUCKS. Good food. Took 30 minutes for 1 hamburger and fries. Take some training from chick fil a My two cents read more

So for our second visit we stuck to their name sake - butter burgers. So much better than our first time where we tried some other items. The Swiss mushroom burger in particular very good - well cooked, lots of flavor, double patty, good cheese and melt. Mushrooms perfectly cooked and flavorful. My husband had the basic double patty with American and also happy. read more

First time going to Culver's in Jax Florida. I requested no tomatoes on my grilled chicken sandwich. To my surprise, I was charged .30cents. Ridiculous!! I can understand if I ordered extra tomatoes. Also I requested ranch dressing, you got it, it's a charge. I can understand if I wasn't buying anything and requesting condiments but I was buying 5 meals. If I'm buying 5 meals, I should get whatever condiments I request. Needless to say, this was my first and last time. Just imagine how much they're racking up in hidden charges!!. read more

YOU HAVE LOST A CUSTOMER! I made an order on 6/27/2024 at your location at 7923 Parramore Rd, Jacksonville, FL 32244. I ordered a DOUBLE bacon Cheeseburger Deluxe with everything but mushrooms. I also ordered a medium order of onion rings and a malt with double peaches. When I got home, I was extremely upset. The burger only had 1 patty, no pickles, no grilled onions, no BACON, no lettuce, no tomatoes.l went back to the store and asked for the manager. The young lady said that she was the manager. she said her name was Ola. I explained the situation and showed her the mess they called a burger. I asked for a refund. She turned to the lady working behind her as if she was actually the manager, and she was told that they could not give refunds for online orders, but they could remake it. I did not want a remake, but I did not want to cause a scene. I told her that I used to love Culver's, but they are as bad as Burger King and McDonald's. When I looked at the remake, it had 1 pickle, 1 piece of tomato,no raw onions, and some wilted lettuce, but I did not complain, but I will never order from Culver's again. I will go to Whataburger. I know complaints do not matter to you because I had to complain about my last order and have not heard from you. I tried to give you the benefit of the doubt and try one more time, and it was even worse than before. This is it goodbye. read more

honestly annoyed bc everytime i order doordash on here they mess something up. i am the type of person to dip my fries. if i dont have a dip, i wont eat the fries. so the first time i ordered from them they forgot the cheese sauce, whatever im not gonna make a big deal over sauce. now the reason im complaining today is bc today was a seperate occasion. i ordered, called culver's directly to make sure they included the sauces this time. they did which is great! its their job. anyways they forgot the fries LMAO. disrespectfully F yall. people order these services bc they can not leave the house. if i could i wouldve handled this myself and went in person. we get charged extra fees and have to wait for the food the least they can do IS THEIR JOB!!!!!! i called up there to complain and if wasnt caring was a person it was definitely the guy that answered. all he said was "alright"... gee thanks bud so much for your apologies and trying to make things right. YALL SUCK! read more

First time eating at a Culver's. It was hubby's BD and he had signed up to get a free BD sundae. Then he noticed that for signing up you get BOGO of one of their basket specials. The staff were so friendly and helpful serving us. They took our order and gave us a number to put on our table. It didn't take too long for our food to be brought to us. We ended up getting a bacon delux burger with fries and a butter burger with cheese and onion rings. The burgers were fantastic. Nice thin flavorful patties stacked on top of each other on a very fresh bun that was topped with a pickle. You get to choose what toppings you want for your burger. We both loved the crispy onion rings and the crinkle cut fries. Drinks are self serve. Seating was spaced apart and all the staff were all wearing masks. Tables were quickly wiped down as they became available. There were so many delicious flavors of frozen custard to choose from. Hubby chose a caramel sundae topped with cashews. It was the highlight of our lunch. He shared! LOL There is a drive thru and plenty of parking. The bathrooms were spotless. Can't wait to return. My recommendation is to sign up on their website before you go. There are some good deals. read more

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Awesome, juicy, burger!! The customer service was great! We ordered at the drive thru and told them it was our first time. The woman recommended the deluxe burger. It's two burger patties with cheese and LTO. We added bacon too. For our side we chose fries with cheese sauce. GET THE CHEESE SAUCE ITS SO GOOD!! This is hands down the best fast food burger I've ever had! read more

Culver's - Deluxe! So good! - Burgers Near Me - Jacksonville, Florida

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Butter burger - GOOD.......Grilled chicken sandwich - BAD (stringy and dry). If you want a good grilled chicken sandwich, this isn't the place. Service was excellent, though! read more

Lemon Crumble Custard is so delicious. Man, I had to indulge even though I am trying to do good. Since this location is new and the first official one in Jax, it was busy. Not crazy busy, but plan for a wait. Its all good though. I have been to Culvers twice before (different locations) and never tried their burgers or the custard. So this time I went ahead and got them both. The Deluxe burger was just okay. There were a lot of pickles and not very much lettuce. It also did not stay warm on the less than 10 minute drive home. The fries and cheese sauce were okay. The large order of Cheese Curds does not include the marinara sauce ( you pay extra though they don't tell you that up front.) It ended up being a bit more pricey than other fast good burgers nearby. ($25 before tax for 2 of us.) My son tried the Spicy Chicken and Chili Cheese fries this time (he always got the burger in the past.) He was happy with all of it. So, its nice to have a new spot locally but the area is a massive headache in terms of traffic. read more

Culver's - Deluxe Burger. - Burgers Near Me - Jacksonville, Florida

I heard or read somewhere that Culver's is the Chic Fil A of burgers. Well, that was a LIE. I did not have the pleasure of coming here, sitting at the drive thru and ordering but I was on the phone with my wife when she did and there seems to be a lot going on. Options when it came to food and I think you had to pull into a spot and wait for your order to be brought out? I can speak on the food. I had a double cheeseburger w/o condiments with fries and cheese sauce, plus a sweet tea. My wife ordered a single with condiments and they gave her a double w/o condiments. I guess it evens out. We also got cheese curds and a corn dog for the little man. The ONLY thing that was decent was the cheese curds. I've had much better burgers at other chain restaurants but I won't post it here because you will laugh. The fries were basic as hell and the sweet tea was enough to put someone in a diabetic shock. Overall - I wasn't a fan. Wanna try their ice cream so will update this review when that happens. read more

Very Clean, staff is nice. They bring the food out pretty fast. Just a great place and family oriented. Lots choice to pick from.

When i came to this amazing restaurant i ordered the big food. I thought it wasnt that big, but when i got it i could not belive my eyes! It was the biggest food ever! I will come back here again to eat it again. read more

I generally love Culver's but this location is super slow, the food isn't made as well, and some of the staff just seemed irritated to be serving me. Been to this location twice and don't think I'll be back. read more

Their burgers are never frozen like Wendy's. Though the patties are thin, I like the crust on it and perfectly seared. Chili is a little salty but the tenders, onion rings, and thick cut fries are amazing. Shakes and sundaes are an addon no one can complaint. Overall I added this to my list of fast foods I will be visiting every month from now onwards. read more

Paola went above and beyond for our family! Helped us through the menu and ordering! Thank you!

I always pass this place after Costco. I decided to eat there for the 1st time. The cashier was very nice and explained the menu to me. I got to order my food and sit down. I was given a number so they can bring me my food. I liked the option that I could get cheese curds for no extra charge. Those cheese curds are delicious! The burger was tasty however the patty was way too small. I would get a double next time. read more

Went to drive thru to place order. Ask give time look at menu. Few later she ask me what like to order. So I pick cheese curds and pretzel bites. And trying decide what else to order.She ask again if that complete my order I said no. Still deciding what to get ask her give min. All sudden reads 2 sides I order gives me total. They teach order takers listen customers are saying and not be rude . I cancel my order because she rush me . Talking on phone trying rest of order. read more

Paola G and entire staff r rude and WILL NOT add your name to make your experience or order correct. Will be disputing transactions with them. Also, corporate never follows up when you make a complaint , even though they say they will. Absolutely horrible here in Jacksonville, compared to up north read more

They really need to pay attention to making orders. 2 times already my food was made wrong. Been to Daytona & Savannah with no problems. These kids need to pay attention.. read more

Culver's - Burgers Near Me - Jacksonville, Florida

It's been over 40 minutes waiting for our food sitting inside at a table. We like Culvers but this Jacksonville location gets two thumbs down. Employees used to be friendly and helpful but no longer seems to be the case. Update: food finally arrived after mentioning it to three different employees. We were provided with meal vouchers and an apology for the wait. Sadly, we will probably redeem the free meals at a different location. read more

Well as new residents of this area we decided to try Culver's for their shakes. He went alone and ordered three,. Not only did they not offer lids for them, they did not give us what we ordered. When an order is a large a small and a mini concrete you would have concern over putting them in a four cup carrier for just one person in the car! Hand them the large and ask if they would like lids for the other two. End result was the large spilled all over the front seat. The flavor of the day small was a Reese's rally shake. What I got was a liquid chocolate mess with a spoon! No custard, no peanut butter cups or flavor. Should have been in a shake cup with a lid and a straw. The Heathbar crunch mini was okay but also watery no concrete consistency. We live a mile from your location so the lack of frozen thickness was on your team. We paid a lot for not custard,unflavored mess. Not sure if this is what you are famous for... poor product, uncaring packing, overpriced chocolate milk. Would give you a zero for this location has no heroes. Avoid drive through at all costs buy Costco yogurt 1/10th the price 100% flavor properly packed to travel in car. read more

Great place to get pitch it dinner and dessert. They're always friendly. The food is always great and hot. My favorite dish has to be the North Atlantic Cod dinner. For dessert I recommend the lemon crutch custard. read more

The burger was exactly like the picture. Tastes like steak. Perfect ratio of lettuce, tomato, cheese, meet, and perfectly toasted bun. But better than that, there is a guy who works there who makes this place great. He is an older gentleman, I suppose he still has the work ethic most Americans used to have. He walked from table to table checking on customers, ensuring they had everything they need. It felt like my grandpa was asking me if my food was ok. He seemed to genuinely care. His name tag said his name is Wayne. The world needs more people like Wayne. Excellent food, better service. Unheard of in "fast food", especially on the Westside of Jacksonville. Well done Wayne. read more

I love Culver's! The Swiss Mushroom Burger wasn't very seasoned, but it's still pretty good, I just prefer a bit more flavor personally. I also never thought I'd try cheese curds but they were the kids burger is huge and my little brother got full, put it up, and then ate off of it again when we got home so you're definitely getting some bang for your buck lol. I think I might like every custard flavor, but the pint is a great value if you're on the way home! It will melt so I don't recommend getting it if you've still got some stops to make. read more

Great Service! wonderful team that radiates great energy, work with urgency. Food was delicious!!

Best Culver's I have been to from South Dakota to Florida. Do not trust the bad reviews, try it for yourself. A+

This place completely screwed up my order. Gave me half of a tomato, a couple pieces of shredded lettuce, and the completely wrong milkshake order. They didn't even repeat my order to me, completely rushing me through the drive thru. Terrible service. read more