Great people and great customer service! I'd recommend them to anyone body in a heartbeat!read more

Buyer Beware! Since they've changed management, my items in…read moremy storage unit have come up missing. I DO NOT recommend using this business.

Clean facility and comparable rates compared to other facilities in the area. The on-site manger,…read moreStarr, is top notch and know what customer service is all about. We needed 2 units and she spent a little time with us to help get what we needed and later helped us find a slight bigger unit 3 door down from one of the original unites which mad relocating a lot easier. Will definitely recommend this business for your storage needs.

From the owner: Looking for reliable self storage in Warrenton, Virginia? Warrenton Mini Storage offers secure,…read moreaffordable storage units in a variety of sizes to fit your needs. Whether you're moving, decluttering, or storing business inventory, we provide a clean, well-maintained facility with 24/7 gated access and advanced security features. Why choose Warrenton Mini Storage? We have a convenient location in Warrenton with multiple unit sizes for personal and business storage, top-notch security and competitive rates with great discounts! Store your belongings with confidence at Warrenton Mini Storage, your local solution for safe, accessible self storage units in Warrenton, Virginia.

We stored our household goods in this facility for about a year. Both of our couches were covered…read morein mouse dropping and urine. Everything in the unit was infested with stink bugs. Not just a few, the boxes were filled with them! Handfuls of stink bugs. We're still going through our belongings, there is no telling how many of our things are ruined. This place is the worst! If you care anything about your belongings, do not store them here!

I have had units there for twenty years. For two years I have kept a credit balance on my account…read moreas that was the rate two years ago and I wanted to be ahead a month. They recently raised the rate again, but I paid the full amount September 2, 2015. Imagine my shock when I went to my units and found them locked with red locks. The person on duty took the locks off, but no explanation was given other than it was a computer glitch. How can an account with an over payment be confused with no payment? I was charged a twenty five dollar late fee and sent a letter stating I didn't pay the rent and if I didn't promptly pay, the next letter would say they were selling my stuff. I have yet to get an explanation that makes sense, or a letter of apology acknowledging the mistake, or informing me of the refund of the late fee to my account. I have called and left a message and visited the office three times. I can't get an answer or a confirmation that the late fee has been returned. Also the facility is a mess. The pavement is full of pot holes and the trash facility is gone, yet they raised the rent. There are vehicles in front if my unit and it appears they put profits ahead of taking care of the facility. There are 30 red locks in just the one part of the facility. I just don't believe I am the only one they are trying to illegally and unfairly take possessions from. I paid the rent but they locked me out and have now made the first move to take my stuff. I don't think it is right but so far no one has set it right. The man who wrote the letter did take the locks off and he has been nice, but to my knowledge, the issue has not been rectified. I tried to call two different numbers this morning to leave another message, but all I get is a fax machine noise, even though I called the phone numbers listed. I don't know what is happening regarding management over there, but I do know that in twenty years of having storage units there, until now, no one has had trouble in not mistaking having a two hundred eighty dollar credit for non payment. As a footnote to my review, I got a call today that they are removing the late charge and sending me a letter that my account is fine. Haven't received it yet, but I'm told it's coming. I'm still wondering how this could have happened, and I had a receipt acknowledging payment September 2nd and that didn't keep them from putting locks on my units and claiming non payment. I'm not sure what good a letter will do, but I requested it in case they do sell my stuff at auction. This has never happened to be before. It's not typical for a business to cash a check, give a receipt, but then claim non payment while a two hundred eighty dollar credit was on the account too. At least I think they are fixing it, but how do I know it won't happen again? I plan on moving my things out of there.

Facility is apparently run in an unsafe and unsanitary condition over the weekend. As a customer…read morevisiting their storage another customer complained of rodents and rodent droppings being all over their facility. Then when I asked about the toilet paper in the facilities being out I was told by their staff on weekend duty to stop complaining , he then ejected me from the office and when I asked if he could call the manager he threatened to call the police and report for trespassing even though we pay them for storage.

CubeSmart is really "smart"! The customer support and willingness to help is beyond compare!…read more Don't go anywhere else!

Easily located to my house and very accessible also has units of all sizes at fairly reasonable…read moreprices

Hunter helped us downsize into a more manageable unit. He was friendly and provided great customer…read moreservice!

I rented a storage unit with CubeSmart on May 25. On June 3, I realized I needed additional storage…read morespace and called to arrange for another unit located close to my existing one. The representative I spoke with, Penny, informed me that she had suitable units available and assisted me with what I understood to be a transfer. Because I had already rented a U-Haul and needed to move quickly, I agreed to the arrangement. Penny assured me that I could leave my U-Haul in the parking lot overnight and return the following morning to complete unloading. When I returned, my access code still only worked for my original unit. I had not received any confirmation email, updated paperwork, or written documentation regarding the changes discussed. I called the office and left a voicemail, but no one returned my call. Over the following days, I made multiple attempts to resolve the issue. I called several times and left messages, again receiving no response. I also arrived at the facility before work one morning to speak with someone in person. The office was scheduled to be open, but no employee had arrived by the time I had to leave for work. Later, Christine contacted me while I was already on the phone with CubeSmart customer service. She explained that she had been addressing several issues related to Penny's work and stated that there was nothing she could do because there were no longer any available units that met my needs. She advised me to submit a formal complaint online and said she would contact her supervisors and follow up with me by the following Thursday. She specifically stated that she would contact me regardless of the outcome. I never received any follow-up. On June 22, I contacted customer service again and spoke with Cici. She reviewed the notes on my account, apologized for the situation, and assured me that the matter would be escalated to management. As of June 24, I still have no resolution, no meaningful communication from management, and no solution to the issue that began on June 3. This situation goes beyond a simple mistake. I was given clear assurances about a storage arrangement that was never completed, relied on that information when coordinating a rented moving truck, and spent considerable time attempting to obtain answers. Despite repeated outreach--including phone calls, voicemails, in-person visits, and conversations with both local staff and customer service--I have received no follow-through or accountability. At this point, I am still waiting for a response or resolution. The lack of communication, missed commitments, and failure to address what should have been a straightforward issue have been extremely disappointing

I rented two 10X20 storage bays for 9 months. I paid on time for both and thought I was doing…read moreeverything right when I called the 1-800 number to notify them I was moving the items out and they said no notification process was needed. So I moved my things out but they charged me for a full month rent for one of the bays which was over $600! I had items in there for 5 of the 30 days of June so I was expecting a refund of the difference. I was told that because I did not notify the Gainesville office and notified the 1-800 corporate they would not refund my money. Buyer beware!! I will not use this facility again as a result of this billing practice!

This seemed like a good deal as a long time Haymarket resident. The units are clean and the manager…read moreis friendly. The first thing to note is the billing emails seem non stop. The second is that they are only in office Monday-Friday so good luck if your code doesn't work, which mine did not twice in the first two months. Third, you should note that they change your access code randomly and lock you out which leaves you not able to access your own unit on weekends. (Since there is no office to contact and no lock out number). Finally, they raise your rent randomly and after 4 -6 months (even when you signed up without a promotion). Buyer beware.

Second review, as they took my first review down. Facts: I called the local Self Storage Plus to…read moreask about the possibility of having a POD dropped so that I could empty it. The man on the phone said YES, so I rented it online. I drove to the location and there was no space to drop a POD. I called back and spoke to the manager and she said they don't allow PODs. Because 48 hours had passed I was not getting a refund of my $224. READ THE FINE PRINT IN YOUR CONTRACT. Read the other reviews as well. No other comments so maybe this review will stick.

Great company, who moved me same day between states. Very flexible, friendly and professional. Will…read moreuse them again!

It had been a very long time since I last moved and the last company was all booked up on the date…read moreI was looking for assistance. So after receiving a few quotes from a handful of businesses, I went with Potomac Moving due to the speed of their response, clarity in communication, pricing and overall warmth and professionalism. In our first phone call to walk though my needs, they were very assuring and accommodating, which is a such a relief in the midst of stress and coordination that comes with planning for a move. They were also always very responsive in the few times that I reached out between the time I paid the deposit and the actual move. A night or two before, I sent at email regarding wardrobe boxes, since I was debating whether or not I should buy and have a few delivered to me. The owner responded quickly, assuring me that wardrobe boxes were tried, true and if I wanted to buy any directly from them that I could. That ended up being a great call, because they were able to properly enforce the boxes so that even the boxes filled with my heaviest coats remained in tact. On the day of the move, the movers were communicative regarding their arrival time. They were also very nice and hard working. I had a few large furniture items that needed to be disassembled and they ended up being quite beasts to tackle. But they worked diligently to break them down. Once it came time to move things to my new place, that was a breeze. One gesture that I thought was just so classy, was the owner called in the middle of the move to check-in on how things were going - I really appreciated that. Overall, would definitely recommend PMC - they're easy to work with, fair and transparent about pricing and you're sure to be met with professionalism!