Buyer Beware! Since they've changed management, my items in…read moremy storage unit have come up missing. I DO NOT recommend using this business.

Great people and great customer service! I'd recommend them to anyone body in a heartbeat!read more

Clean facility and comparable rates compared to other facilities in the area. The on-site manger,…read moreStarr, is top notch and know what customer service is all about. We needed 2 units and she spent a little time with us to help get what we needed and later helped us find a slight bigger unit 3 door down from one of the original unites which mad relocating a lot easier. Will definitely recommend this business for your storage needs.

We stored our household goods in this facility for about a year. Both of our couches were covered…read morein mouse dropping and urine. Everything in the unit was infested with stink bugs. Not just a few, the boxes were filled with them! Handfuls of stink bugs. We're still going through our belongings, there is no telling how many of our things are ruined. This place is the worst! If you care anything about your belongings, do not store them here!

I have had units there for twenty years. For two years I have kept a credit balance on my account…read moreas that was the rate two years ago and I wanted to be ahead a month. They recently raised the rate again, but I paid the full amount September 2, 2015. Imagine my shock when I went to my units and found them locked with red locks. The person on duty took the locks off, but no explanation was given other than it was a computer glitch. How can an account with an over payment be confused with no payment? I was charged a twenty five dollar late fee and sent a letter stating I didn't pay the rent and if I didn't promptly pay, the next letter would say they were selling my stuff. I have yet to get an explanation that makes sense, or a letter of apology acknowledging the mistake, or informing me of the refund of the late fee to my account. I have called and left a message and visited the office three times. I can't get an answer or a confirmation that the late fee has been returned. Also the facility is a mess. The pavement is full of pot holes and the trash facility is gone, yet they raised the rent. There are vehicles in front if my unit and it appears they put profits ahead of taking care of the facility. There are 30 red locks in just the one part of the facility. I just don't believe I am the only one they are trying to illegally and unfairly take possessions from. I paid the rent but they locked me out and have now made the first move to take my stuff. I don't think it is right but so far no one has set it right. The man who wrote the letter did take the locks off and he has been nice, but to my knowledge, the issue has not been rectified. I tried to call two different numbers this morning to leave another message, but all I get is a fax machine noise, even though I called the phone numbers listed. I don't know what is happening regarding management over there, but I do know that in twenty years of having storage units there, until now, no one has had trouble in not mistaking having a two hundred eighty dollar credit for non payment. As a footnote to my review, I got a call today that they are removing the late charge and sending me a letter that my account is fine. Haven't received it yet, but I'm told it's coming. I'm still wondering how this could have happened, and I had a receipt acknowledging payment September 2nd and that didn't keep them from putting locks on my units and claiming non payment. I'm not sure what good a letter will do, but I requested it in case they do sell my stuff at auction. This has never happened to be before. It's not typical for a business to cash a check, give a receipt, but then claim non payment while a two hundred eighty dollar credit was on the account too. At least I think they are fixing it, but how do I know it won't happen again? I plan on moving my things out of there.

Facility is apparently run in an unsafe and unsanitary condition over the weekend. As a customer…read morevisiting their storage another customer complained of rodents and rodent droppings being all over their facility. Then when I asked about the toilet paper in the facilities being out I was told by their staff on weekend duty to stop complaining , he then ejected me from the office and when I asked if he could call the manager he threatened to call the police and report for trespassing even though we pay them for storage.

From the owner: CubeSmart Self Storage of Warrenton, VA offers affordable self storage with premium amenities. Our…read more689 Industrial Rd location has many storage units, including climate controlled storage units, vehicle storage units suited for car, motorcycle, and trailer storage. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, CubeSmart Self Storage is one of the most trusted names in self storage. Reserve your storage space online or drop by today!

Hunter helped us downsize into a more manageable unit. He was friendly and provided great customer…read moreservice!

Easily located to my house and very accessible also has units of all sizes at fairly reasonable…read moreprices

I rented two 10X20 storage bays for 9 months. I paid on time for both and thought I was doing…read moreeverything right when I called the 1-800 number to notify them I was moving the items out and they said no notification process was needed. So I moved my things out but they charged me for a full month rent for one of the bays which was over $600! I had items in there for 5 of the 30 days of June so I was expecting a refund of the difference. I was told that because I did not notify the Gainesville office and notified the 1-800 corporate they would not refund my money. Buyer beware!! I will not use this facility again as a result of this billing practice!

From the owner: CubeSmart Self Storage of Gainesville, VA offers affordable self storage with premium amenities…read more Our 14240 Charis Avenue location has many storage units, including climate controlled storage units. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, CubeSmart Self Storage is one of the most trusted names in self storage. Reserve your storage space online or drop by today!

Mid December in 2024 I rented a storage space for an agreed price of $110. After 6 months they…read moreraised the price to a whopping $179. Customer Service was great, and the storage space was perfect, but raising the price by that much after such a short space of time was crazy. I immediately moved out and will never use this company again. Beware of the low initial price offered for units....if they have someone new who wants to rent your space, they will raise the price so high that , in my case, was almost double. So much for caring about your customers and their loyalty to their business. I would never recommend this business. I used this storage space prior to Self Storage Plus acquiring the business, and much prefer the previous owner who did not rip you off like this.

Suzie at Haymarket Self storage is an awesome person. She helped me find the best option for my…read morestorage needs and even helped me program my lock. The facility is super clean, lots of cameras and she really takes her job seriously. They walk the grounds twice a day and make sure everything is ok. If you need storage, go see her! This is the place next to Planet Fitness. She is great!

I had Potomac pack and move me and they were phenomenal. I've never had a moving company pack and…read moremove me with such care. Fernando was my crew chief on both days and you should definitely request him because he was so thorough and thoughtful. He even made sure my furniture was placed in the exact spot I wanted it. The entire crew on both days was great. I highly recommend!

I'm having trouble finding the right words to describe our experience with Potomac Moving Company,…read morebut "amazing" and "game changers" come to mind. This was an interstate move (DC to PA) in less-than-ideal conditions (we had to move an adult family member out of the apartment). The crew, Roberto and Harry, were empathetic, caring, and incredibly efficient with packing, loading, and unloading the one-bedroom apartment. I spent the day worrying (needlessly) that the storage unit I had rented was too small. The crew fit all of the items neatly and safely into a 5x10' unit with room to spare. I've never seen anything like it. I also want to give kudos to the front office. They were the first company to respond to my inquiry, answered all of my questions patiently, and kept us informed about when the crew was arriving. The value that we received for the price was off the charts. Put Potomac Moving Company at the top of your list. I would not hesitate to call them again for a move if the need arose.