Warrenton, VA. The UPS Store. Dec, 2025. We needed to do an Amazon return. While we were not familiar with this particular UPS store, it was convenient as we would be passing through Warrenton on route to another destination. The store is in a small shopping center with its own parking lot. Between construction work on Lee Highway directly in front of the store and a lot of movement in the shopping center's parking lot, the area was very congested. Once inside, there were two employees helping two customers, while I waited in line. The line was slow-moving but once I reached an employee, she was friendly and helpful. My actual transaction took less than a minute while the wait was closer to five. The shop was clean and well-organized. read more

Amy and the young man were very kind and always have been. The one girl I think it's Carli got involved when I've already spoken to UPS in length regarding a shipment. She got very, very rude very very aggressive about me and my shipment whether I accept it whether I sign for it that I can't check the contents to make sure that the $400 bottle of wine was not damaged since the box was damaged. she did not do customer service at all correctly! She in fact, made it that I will go somewhere else, especially since she got in my face about how this "the UPS store" was privately owned. Since it is a privately owned business, there is one down the street that I will use and is closer to my work and in fact from here on out, I will continue to tell people about the horrible experience I had today. I never had a problem with anybody before but this experience I will not use UPS again ever! Too many each other choices in the world to get my hard earned money read more

The UPS Store - Damage to package. One woman is really adamantly rude! - Shipping Centers Near Me - Warrenton, Virginia

They've always been great to work with !!! I don't have to really interact because my stuff is already with postage - but they've always been super nice to me. read more

The service here used to be decent, as long as you stayed within their rules and did what you were told. They were (past tense) nice about Amazon's ever-changing requirements for returns.... Obviously Amazon's confusing returns requirements are part of the issue, but now the store staff seem to be taking it out on the customers. They used to give you a nice warning about issues/changes with the returns policies. Not anymore. Case in point: Today I brought an Amazon return in to the store. Amazon said box it up, no label needed. I packed and boxed it up, and brought it in. I left just the top open in case they needed to put any paperwork/receipt inside the box. The staff charged me $2 for a piece of tape to close the box. Very disappointing. I get being frustrated with Amazon, but what happened to basic courtesy? read more

The UPS Store - Can you see why this might be a tad confusing? - Shipping Centers Near Me - Warrenton, Virginia

Normally I'm not one to bitch about local business nor leave bad reviews but I'm so sick of the rude treatment from staff like you are an inconvenience to them by coming to their store or them just being rude. Today they rejected my shipment with a prepaid label because they couldn't scan it. I politely asked them if they could enter in by tracking number? They said no, iwould have to pay a $3 fee to have my label printed. I declined and left with my package as I KNOW they do not need to actually scan and can accept the package by manually entering the tracking number. Last time I went to this location with a bunch of Amazon returns. God forbid I ever do that again. The complete attitude and being rushed when I was the only one in the store for that matter is just disgusting! By the way, the nice US Parcel Mailing store down the road, happily accepted my package. They are always pleasant, friendly and attentive to their customers. So avoid using/supporting The UPS Store of Warrenton. Also, apparently I'm not the only one that feels this way. Their Google reviews also state the same when I went to leave a review there. read more

The UPS Store - Showing that their competitor will take the same package and with a smile on their face. - Shipping Centers Near Me - Warrenton, Virginia

Yesterday, I had two extremely upsetting experiences connected to the Warrenton, VA UPS location -- one in the morning, and one in the afternoon. In the morning, I visited the store to have paperwork notarized. The woman who helped us was rude, unprofessional, and clearly irritated. She kept making loud sighs and acted as if we were a burden for simply needing service. It was uncomfortable and completely unnecessary. Then in the afternoon, I encountered a UPS employee from this same location while he was off duty and driving a personal vehicle. While I was on the road with my five young children, this person aggressively blocked me from merging, cut me off on a bridge, made obscene hand gestures, flicked me off, and brake-checked me multiple times. My children were terrified. This behavior was reckless, dangerous, and completely unacceptable. Both incidents made it clear that this location has a serious problem with professionalism and basic respect both inside the store and out in the community. I truly hope UPS takes this seriously and investigates these situations. * Response to UPS Store's Reply* While I understand that the off-duty employee was not acting in an official UPS capacity, the fact remains that this individual represents your company, wears your uniform, and works at your location. Behavior that endangers families in the community (especially children ) reflects directly on the type of people your business employs. That's relevant to the public, and it's absolutely appropriate to mention here. Also, let's not forget the unprofessional service I received earlier that same day inside your store, when your notary treated us with clear irritation and attitude. That part of my review is directly related to your customer service and instead of addressing that, your response chose to ignore it entirely. If you're committed to professionalism and accountability, I hope you take both incidents seriously, not just try to silence feedback that makes your store look bad. Update: Not long after I posted my review detailing two serious incidents -- one involving blatant in-store rudeness and another involving aggressive, reckless behavior from an off-duty employee -- this store magically received a glowing, overly-scripted review praising the staff and ownership in glowing detail. After 11 years of quiet satisfaction, this customer suddenly felt compelled to write a long tribute just days after my criticism went public? The timing speaks volumes. This kind of reputation management tactic is obvious and dishonest. Instead of acknowledging my legitimate concerns, the store appears to be burying them under fake or prompted praise. It's manipulative and deeply disappointing -- especially for a business entrusted with customer trust and safety. This only strengthens my original point: there's a serious issue with professionalism and accountability at this location, both inside the store and out in the community. And clearly, they're more interested in silencing criticism than addressing it. read more

Super friendly and knowledgeable staff. Have helped with packages, international mail and more.

03/22/2025 - Experienced the weirdest experience at this UPS store today. We went in to get a document notarized. Chloe, who served us was curt and unfriendly. We started the transaction, then my husband asked if she was having a bad day. She said she was no longer comfortable continuing the process and stopped entering our information, then deleted it. It was strange. I asked what just happened but no response. Unprofessional. Something was definitely off at this store. I contacted UPS Headquarters and reported this business read more

Went into this store for the very first time,forgot to tape the top of my package. The employee in the store told me there would be a tape charge of $4.50 a d then they said I could buy some tape for 5.00. Just to tape the top of the box. They were rude and would not spare a 2' piece of tape. I will never go back to this store. Other locations had no problem taping the top of my box. Just for a PC of tape. Total trash for customer svc. read more

I have been going to the UPS Store in Warrenton for the last 5 years. They are the nicest people ever. They ALWAYS help me with comfort and ease. Nothing is made hard there. I went today and needed help and I knew I'd get the help I needed. Kat saved me money and was so willing to give me a helping hand! She figured out how we could solve my shipping issue and was to kind when I acted fairly stupid about some things. I'm a little older and don't understand some of the "newer" gadgets and ideas. She and the others that work there are so patient with customers like me. I really, really appreciate their understanding and knowledge and willingness to get the job done for me as easily as possible! Thanks so much Warrenton UPS!! read more

We are building a new home and will not have an address for packages. Decided the UPS store would be a good solution to temporarily receive packages from Amazon and other online vendors. But I made a bad decision because they lost a package on the very first day! They received two Amazon packages that day. They both were mine and they lost one. They will not take any responsibility. Just blamed it on Amazon and said it happens all the time with Amazon. However, over the past ten years and thousands of packages Amazon has never lost a package. I asked for my money back for the mailbox rental based on the lost package on my first use of the mailbox and unprofessional attitude of the staff. I was told without hesitation that there are no refunds per the contract. It was odd the clerk rattled off the contract so precisely. I have a feeling that this happens a lot. I don't know if the package is lost in the messy confines of the store or maybe it was stolen. Either way I am out of a package and $185 for the mailbox. Do yourself a favor and go across the street to Staples. They are nice, professional, don't overcharge and appreciate your business. read more

excellent service. very friendly staff. store always smells good!!! I live this place. they are top notch!!!

Came in to print a single piece of paper. Was told the cost was $2.50. I was shocked because I come in here often to print. I was told the cost was higher because it's a label for a different shipping company (???). Ink is ink, not sure why the content of the page matters. When I raised the issue, Pam (I believe that was her name) demanded I leave the store or she would call the police. Lol. Some customer service y'all have. read more

Unbelievable! I tried to get an overnight sent from this store that a client pays for. I do this all the time and have NEVER had ANY other store try to charge me for an overnight envelope. Over $3.00 for an envelope ups or fedex will send you for free? Who would use them? Ridiculous. I drove to the other store, they handed me an envelope like they always do, and off it went. It's just shameful. read more

I had to make an Amazon return. Amazon website directed me to this location for the retun. I walked in and witness this guy who works there being a complete sweetheart to two customers. He helped them pick packaging and even helped a customer navigate Amazon to get labels for her. So nice.On my turn I received amazing service from the girl who also works there. She was so friendly. And like the guy, she helped me find out how to get labels made for my return. I felt foolish and both of them were like..Amazon sends people to them all the time but they are not a location that can print labels from the code sent for returns. So they have to re-work the return from my phone, for each order and print all separate labels. Smiles, gracious help and understanding. They worked and talked like they were having fun. I left there smiling. read more

My honest review of this establishment lead to a "people like you" message from another "reviewer." The store is great as long as you're dealing with certain employees. read more

The customer service is always top notch. Everyone is helpful and friendly even if you're fumbling for info they need to complete your transaction. About 2 weeks ago I was waiting for a truck to move so I could park. When I finally did I ran up to pull the door noticing it had just turned 7 and they were closing. I went to walk away bc after all it was closing and the gentleman working there (young adult) came and opened it with a smile. I even said no receipt to make it as fast as possible and he printed one. I told him he was an angel bc it was the first word I could think of. In this often crappy world it was refreshing for that go through extra mile customer service. read more

Counter help is useless. Package shipping from USPS - $12. UPS - $14. FedEx - $13. UPS Store estimate - $15. UPS Store Gainesville quote - $18. This UPS Store quoted $31 for the same 2 lb package shipped ground just across the state line into NC. They've never been helpful. I don't even know why I bother going in there anymore. Or maybe, I just shouldn't. read more

This store provides the normal pack and ship services you expect everywhere, but I think they go the extra distance by precisely matching your shipping needs with what is offered. My usual is " nothing dangerous or breakable, no insurance, slow boat inexpensive,how much?" The person who runs the store caught on to my preferences, so she has my stuff ready almost before I can complete my rap. Also, least expensive ground usually gets there the next day. This store has my business from now on, because they can work me through my wretched requests, and send my package before I know it. Doug White read more

This store is the best! They closed at 4pm over the weekend and I arrived just after their closing time. They unlocked the door and helped me anyway, along with other customers that arrived after closing. They offer a great service and are very efficient. I'm grateful to have such this outstanding business in town. read more

I love this store and their staff. They always are willing to help & answer any questions I have. The owner, Pam is kind and very helpful, and always addresses concerns you may have. I always go here for my shipments! read more

Went in to get some tabloid size (11x17) copy work done (the kind of work you'd expect Warrenton Staples to do for you, but Warrenton Staples won't let you pay without first giving up your email and phone number). The gentlemen on staff were friendly and very helpful. It took a few tries with my .pdf file, but they stuck to it and got my project done beautifully! Thank you! read more

Update: Spoke with Pam and she checked on the package. It was lost! I was bummed but Pam assured me that I would be reimbursed the extra postage I paid for 2day delivery. Happy to report I received my refund check on Sat. Thank you Pam for keeping your word. Happy New Year! read more

I absolutely LOVE The UPS Stores I've used in the past and this Warrenton, VA location is just The Best! Everytime I go in there they are beyond helpful and get my packages shipped out with ease. Pam, Cat & Caleb are friendly, easy to talk to, and very accommodating. It's nothing but a pleasure every time i go in there!!! read more

The store was closed, and Pam opened just so we can get our WILL notarized right before we leave for our vacation! She did not have to take her time to help us not did she know what we needed!! That was such a selfless gesture!!! Thanks, Pam!!! read more

Been in here a couple times. Staff is very polite and considerate. Dropped off amazon returns. Also the dog behind the counter is quite harmless! read more

Quite late in this review because I thought I gave one already.... Very happy this store is in Warrenton - it has everything you need to ship boxes or for PO Box requests. I don't use this often enough but when I do need them, I have no complaints. People there are friendly and helpful. And the hours they are open!! 7PM most nights.... That is great for people like me who works until 5:00pm and still fight traffic and usually gets to Warrenton around 6:00 - 6:30pm.... Easy location - right off 29. Plenty of parking and now DD moved next door! read more

I haven't been in this particular location since Nicole (the store manager) stopped working there. But recently went in to return a package and was helped by Shelly. She was super sweet and very helpful. I always felt my things where in good hands, and they always made returning, shipping, shredding, or anything else super easy. I recommend this store. read more

Wanted to give a shout out to Store 6028 in Warrenton Va. Needed 2 docs printed and they were closed. She opened the door for me and took care of business I'm so grateful. Thank you so much highly recommend them. read more

I went in there to return an order from Amazon. The order came in two separate boxes, but since it was technically one order, I only got one packing slip. A minor complication- but certainly not something the ups store hasn't encountered before. But I was told that I'd need to go get another slip (or something). I made the point that since I'm at a US store, trying to ship something via UPS, it would seem like they could help me. Can we take the boxes together? Can we put them in the same box? I don't know. The issue wasn't that they couldn't help me. It's that they wouldn't help me. Not only that, but the woman speaking to me wouldn't even look at my face. She continued to do whatever she was doing, while saying 'nope. Not gonna do that.' That's textbook disrespectful, and textbook poor customer service. So, I'll pay the extra money to ship the item back via FedEx. And I'll take my business elsewhere. read more

This is truly one of my favorite places to stop! Not only is the owner absolutely wonderful to me but she makes everything simple and easy! I will go out of my way just to stop here versus going to the post office or any other location to ship or have anything printed it's truly a joy to have such a great small business in my town! read more

Been using the UPS store for just over two years. 24/7 access to your mailbox with a real address. This way you can have packages shipped by UPS or other vendors unlike a traditional PO Box. Also any business services you need they can provide. Photocopying, faxing, shipping packages and other services. The help is always friendly and glad to help assist you. read more

I'm not usually one to write reviews, but my experience (first and last) was so exceptionally bad that I felt that I needed to warn people. And maybe, just maybe, the owner will even take a note from it and learn not to treat customers like trash. I stopped there on Saturday to fax a large document. The girl working was very nice but couldn't get the fax to go through successfully. I had already paid and didn't have time to wait, so I said I would call back to make sure it went through and swing by for the confirmation page. The girl at the desk said she would leave a note with my name on the copy of the document, and I watched her beginning to write this note. I called back today, explained the situation and was met with a very rude and angry tone from Pam, the owner. I repeatedly explained that I was not attacking her, that I simply wanted to be sure that my fax went through. She said there was no note and that she trusted her employees to do their jobs (implying that I was lying about the whole thing). I assured her that I was not accusing anyone of anything, that I just wanted my document sent. She interrupted me multiple times to basically say that I didn't know what I was talking about, and that therefore she couldn't help me. Then she hung up on me. I have never in all of my life been treated so poorly. I would rather just absorb the $11.00 loss on the fax than be forced to ever attempt communication with that horrible woman again. read more

Shout out to Pam for providing great service! With a friendly smile and compassionate heart! Big thanks from Cowboy country Wyoming! read more

Overpriced! Please make sure to check shipping prices and transit time on the UPS website before going here! Was charged $60 for 2nd day air, when charge online is only around $32. Further it turns out this package could have been shipped ground and gotten there in the same amount of time for less than $15! An option not offered by the clerk when the package was shipped. The representative at UPS corporate said since this is a franchise they are free to charge over UPS rates. Total ripoff! The owner Pam had no sympathy for the fact we got completely ripped off. Wish I had done my research before I went here. read more

Lets start with this. Im one of the ones who doesn't give reviews at all. I have delt with this place once before and the did a great job packing and shipping something across the country for me. This time, they blew me away. The whole staff was friendly and seemed to truly enjoy what they do. Pam, the one who helped me, went above and beyond. Not only did she do what I asked, edited and printed 70+ pictures but with short notice, she did it with a smile on her face. I will 100% be using them for any and all shipping or printing jobs I ever need in the future. read more

We have used UPS stores all over the country to ship all manner of things. This is the best store we have used by a wide margin. The owner is always gracious and very helpful; she packs our things so carefully we have never had an item broken in shipping from this location. Wish all merchants had her approach to customer service. read more

I went here because the line at the post office was out the door but the cost of the shipment was two to three times that charged by usps.

Pam was extremely rude and disrespectful! I would never take my business there again! I was shipping a teddy bear and Christmas gifts to a sick child... I was the only customer and she was extremely rude and disrespectful! I told her that I was very frustrated and she asked me why and I said because she was smug- she threw my packages back at me and told me to get out of her store and take my business elsewhere! This sick child will not get their packages for Christmas now! Sad and pathetic human being read more

I would HIGHLY advise against using this location at all costs, especially if a non-franchise location is available near you. Their prices are ridiculously inflated compared to other franchise stores and corporate-owned stores, and there is no way for you to inform yourself as there are NO prices listed for any services provided or items in store. You basically don't find out what the final cost is until you are paying, and even when you ask prior - costs have been subject to change in my experience. By that time, it's too late to turn back. I have been frequenting this store for 18 months, as I had just moved back to the area and wanted to "support small business" owners, but I will no longer be doing so. I ship roughly 10-20 packages weekly, and noticed that the cost was quite high for shipping, materials, and printer usage. I originally questioned this, but I was told this was "standard." I started taking a fair amount of my business to the Gainesville, Virginia location because I have been in that area for work and noticed that the prices were drastically reduced in shipping, materials, and printing costs. Then today, I had packages that needed to be shipped and was unable to make it to the Gainesville location, so stayed local and visited this location. It was then that I further questioned the pricing as the cost was astronomical for the few items I purchased and pages that I printed off. As it turns out, if you print labels - it doesn't matter that it's the same paper, they charge you $1.75 per label versus $0.16 per page when printed from the same printer on the same paper, and then told me that they have to "make our money back somehow," when they are a UPS store and required to take UPS packages. Then when I asked about the pricing of an envelope, I was quoted a price, so I chose the smaller envelope thinking that it would be cheaper - nope, it was MORE expensive. Something is not adding up with this store, and I will no longer be financially supporting. The people who own the Gainesville, Virginia location are lovely. I suggest you take your money there. read more