I relocated from Brooklyn to Raleigh and had an exceedingly difficult move the moment my movers showed up in Brooklyn. It became a cascade of unforeseen issues causing me to donated tons of large items of furniture, ship my bike to a bike shop in Raleigh, and ship huge boxes at the UPS. I'll also add there was a shooting on my block no more than 200' from where I was loading up my truck. Luckily, the truck was already loaded and I was inside when it happened. But the entire block got roped off while the NYPD conducted there investigation and I had to wait a couple hours until they were done before I could take stuff to the UPS and start my road trip. All of this caused huge delays in my estimated arrival into Raleigh. During my drive down I realized I had a new set of issues with my storage unit. Originally, my plan was to check in the day I arrived in Raleigh and have my movers meet me the following morning super early to get my stuff into storage. Well, my new arrival time put me in Raleigh late on a Saturday evening after CubeSmart closed. Thus, not being able to sign my paperwork and get my keys before the following morning. CubeSmart opens at 11a on Sunday and my movers were set to arrive at 8a! I decided I'd call over to CubeSmart and see if there was anyway someone could meet me for a half hour to sign paperwork. Luckily for me, a lovely woman named Carrie answered the phone. She told me she was covering for the manager who was out sick actually managed a store that was across town. She said she'd check to see if the manager or one of her employees would be able to meet me and she'd get back to me. A little while later she rang me back and said she'd meet me at 8a to help sign my paperwork then drive across town to open up her store! True to her word, she was there at 745a - and this wasn't even her store!!!! She was so friendly and warm and even took the time to help me pick out a better unit that would be easier for my movers to get in and out of! She was a little ray of sunshine in an otherwise awful move! She has truly no idea how grateful I am for her small act of kindness and customer service! I gave her a big hug before she left because she truly went out of her way to help me when there was no real incentive to do so other than being kind. We need more people who go out of there way for others, like Carrie! Thank you!!! read more