We purchased a $1400 mattress set from the Raleigh location. The first night left us both with…read morebackaches. We quickly realized our heads are below our feet and the middle of the mattress sags when we sleep in the middle (yes, we sleep cuddle). I notified the store, they sent a guy out with a yard stick. We ALL know what that means! There is no visible sag in the mattress but how it performs when we are in the bed is a problem. We explained our experience, and the guy suggested we give the mattress more time and that we had a year to exchange it. He also said he'd check in on us in a few weeks, which did not happen. Skip ahead 10 weeks and we can't take it anymore! We call, they say come down and pick another mattress. We go, we pick a firmer mattress ($799) and they want us to pay $300 more for a mattress that is $500 less than what we've already paid. Wait? What!?! He said flip mattress and see if that side is better, if not, WE (the customer) CAN PAY for them to pick it up, take it to their factory to be dismantled to see if there is a defect. This is the worst purchasing experience we've ever had. Their sales person says you can exchange if it doesn't work but the reality there is 25% fee (of lesser mattress) and you pay to pick up the bad one and deliver the new one. We are a senior couple on a fixed income. We saved for a new set and thought a locally made product sounded like a good idea for many reasons. If the company doesn't stand behind their product, clearly they know their products are not quality and they don't truly care about customer satisfaction. Posted for my neighbors. This is their experience.

No pressure sales, excellent mattress, transparent pricing. In and out after trying every bed…read more 10/10.

Steven Seitzinger sold us two beds: mattress sets, frames, and mattress covers at a good price. He…read moreis a patient, kind, and knowledgeable salesman, and we highly recommend him. He got us comfortable beds and got them delivered quickly! Thank you, Steven!

Steven was an amazing help to me!! He was so patient and walked me through ALL my options even…read moreoffering me water and snacks! He was supportive and gave me all the information I needed as I shared I had never mattress shopped before. He was very professional and knowledgeable about what he was selling. There were some major sales going on over Memorial Day and he was happy to tell about all them. Fully recommend this particular store!!

How to lose a customer 101 My wife and I went into their…read morestore, tried to ask questions...the guy was walking us through the store. My wife asked a question that the guy just answered. He goes "were you even listening to what I was saying??" We exited and went across the street to spend $5K. Hope he feels good about being a wise**s.

Jules is beyond AMAZING. She knows her stuff. She's all about the customer and their needs…read more Jules listens and helps with your individual situation. Again, she was FABULOUS!

I was shopping for a sectional and had looked at a few other furniture stores in the area before…read moretaking a peek at Raleigh Discount Furniture. This is a no frills place, but don't let that deter you! I was surprised by the selection they had and they were definitely competitively priced. Upon seeing a sectional I liked, Ronnie was super helpful in answering any questions I had. He had me pull up a virtual view of my apartment so he could see the layout and if my selections would fit. He even suggested a left-side chaise which would fit better in my apartment. Once I decided on a couch, I feared I would have to wait weeks for delivery, but Ronnie said they would have it to me by Saturday (I bought it on a Thursday). The delivery guys were early and they called before they arrived, set up the couch in about 5 minutes and took all the trash with them. I would 100% recommend RDF to anyone looking for some quality pieces for their home.

Erin provided excellent customer service and patience to help me find the right couch for my new…read moreapartment and the pricing was excellent for what you receive. Erin also helped me setup delivery of the furniture, and the delivery team was very pleasant to work with, while demonstrating clear profesionnalism with no damage to the furniture. I would highly recommend this place if you're looking for affordable but higher quality furniture, speaking as a recent college graduate with a limited budget. I would definitely shop here again.

Josh is fantastic, and his mattresses are top-notch. His flexible hours make the process even more…read moreconvenient.

Had such a fantastic experience with Josh at Direct Outlet! He was extremely knowledgeable &…read morepatient in explaining everything to know about mattresses. He was genuinely so kind! Everything was very reasonable - I purchased a queen mattress, base, pillows, & a protector. Would 1000% recommend coming here for all your mattress needs! We will definitely be back!

When it was time to get a new mattress/box spring, I decided to go here based on the good ratings…read moreand philosophy of the company. I am happy I did. Greg, the manager, is very knowledgeable and patient, and explained the features of the various models without pushing at all. He did suggest trying out a number of types just so I would become familiar with how they all felt. I appreciated that, and it ended up that the one model I figured would be best for me was actually the one I chose. I am also impressed by the warranty and continued support that comes with my purchase. Everything arrived when they said it would and the delivery team was friendly and got everything done quickly and efficiently. The mattress itself has made a big difference in my sleep quality. I would highly recommend OMF and the Glenwood Ave location.

Kind of embarrassing to wait 2 years before writing a review for excellent service. Even worse that…read moreits the excellent service experience that got me back to writing Yelp reviews as we excited covid. Back in late 2021 we finally settled on a new house. We were all exiting covid and our stuff had been in storage. We had moved back to Raleigh from out of town only to hit Covid. So our stuff had been in storage for several years. We moved in right before the holidays. As part of that we had to also get the new house ready for holiday guests. Yes it was stressful. Even worse, we found that our hand made cherry bed had been partially destroyed by the previous movers. Lucky enough a friend of a friend could recommend an outstanding wood craftsman. He came quickly and repaired the frame. That left the next issue, the mattresses had not done well in storage and needed to be replaced. And I don't need to remind you how much businesses and all of use were struggling to get back in a rhythm. So with maybe a week or a week and a half to go, i went in search of a mattress. Turns out it was an unusual size. I can't recall now. Thats what happens when you wait to long. But for YEARS while we had been in Raleigh before we left town in 2012, Original Mattress Factory had been our place for mattresses. What we all liked among other things, is that they are made here, in the store. So I messaged the corporate portal. Again, remember how much businesses were struggling to get back on their feet then. Wish i could find the email. I got an IMMEDIATE response from some executive. CEO? Can't recall. Clearly there not staffed at HQ yet. he had understood my need and called the sales rep at this store who was ready to have me come in. it had been, like, minutes. RESPECT. i raced over there and the sales rep, wish i could remember his name, was Johnny on the spot. he showed me my choices, said my unusual size was not on the floor, but they made them there and would whip it out for me. They could deliver next week! I almost propsed marriage right there. And sure enough on the day, the two guys showed up very professionally. they delivered, they even moved the old mattresses for me downstairs. The next day my long awaited nephew showed up none the wiser. What a fabulous experience. Each year since we have had holiday guests in that bed. The whole experience was an outstanding value. Attitude of good service starts at the top!

The restaurant is clean. I was served with nice size portions. The servers are pleasant. The food…read moreis great! The Oxtails are meaty. The chicken is well seasoned.

This is the only place to buy a mattress!! Great products & excellent customer service!!read more

Just received our new set of couches and I couldn't be more pleased with them!…read more Everyone from discount furniture was very helpful throughout the whole process, from selecting a couch- to the delivery. The women in the showroom were very knowledgeable & made the purchasing process seamless. The color couch we wanted was not something that was in stock & was going to take 6-8 weeks to be delivered, which we were fine with. They had plenty of other options that could have been delivered sooner but this was the one we really wanted. They had everything delivered to us within the given time frame! The gentlemen who delivered the couch were professional & efficient. It had been raining on the day of delivery so the ground was wet, but they got the couches in our back door and not a spot on them. Very reasonably priced furniture & a great team to assist you! We will definitely be stopping here first for any future furniture needs.

I wasn't looking for a couch this day! (5/23/25) (I needed a new one-mine was 20yrs old!) Another…read moreperson (Lynwood-Mattress Firm!) gave me this suggestion/check into!! I'm So Glad/Happy he did!! I was greeted by "Jennifer!!" immediately!! Is/was Wonderful/Very Friendly/Helpful/Knowledgeable/Caring/Patient/Great Listener to/for me!!! I told her what I was looking for! We looked around/Jennifer stayed with me till I was satisfied /done looking around!! (even when other customers were there looking!!) As I was leaving-it hit me-the "perfect couch-color "I was looking for-wanted!! Wasn't sure about-left store-but couldn't stop thinking about it!! Came back and bought it this day-couldn't pass it up!! Again "Jennifer" was right there to help with the sale!! "Kathryn" helped with the buying/getting delivery set-up!! Again Very Friendly/Helpful/Patient/Great Listener!! I also hesitated on the price for it!! After shortly thinking about price I decided it was worth it- a Great price too pay!! I needed it delivered!! Within a days time it could be delivered-by my Great surprise!! The "guys!!"(Frank/another gentleman!?" Sorry if I don't have the right name!!) that delivered "my new couch!! were Very Careful-Gentle/Right on the time said it would be delivered/Helpful/Friendly!! THANK YOU ALL FOR YOUR KINDNESS!!! (will be back again!!)

Had my new mattress delivered today, bought at Mattress Now in Brier Creek, Raleigh. Great service…read morefrom Bob in the store and the delivery guys (John & partner) were so nice, polite and a pleasure . They were careful and pleasant. Getting my new mattress from Mattress Now was a good decision.

Just came home (late) after an awesome experience at the "MATTRESS NOW" store in Raleigh. This…read moreexperience was LIFE-CHANGING as I have been suffering from extreme back problems/pain/exhaustion and almost no sleep for almost 20 years. Medical help received was not sufficient. FIVE expensive mattresses later I found this store that carries special, top-of-the-line mattresses for people with these problems like me. A JEWEL!! Mr. Chris Reinken, Partner and Owner, did everything possible to help me find the right product to end the excruciating pain I experience every day from the $$$$ latex bed I sleep on. I have been told for many years to choose a mattress with good support!! VERY MISLEADING!!! (It must ALSO be soft with no pressure)!!! After HOURS at his store, I found "THE" mattress!!! I rested on it for a long time and when I got up - NO PAIN!!!! HOURS LATER - NO PAIN!!! For the FIRST TIME IN YEARS!!! CAN'T BELIEVE IT!!! Mr. Reinken, I owe you a debt of GRATITUDE for your help!!! I ordered the mattress and, when I receive it - will post again about this outstanding product!!!! If anyone suffers from severe chronic pain, THIS is the store to RUN to - I thought I'd never get help - AM OVERJOYED - THANK YOU MR. REINKEN!!! TERI FRIEDMAN

We were delighted with the outstanding service that we received at Mattress Warehouse in Cary. Tim…read morewent out of his way to find us just the right mattress and saw to it that we received appropriate discounts and successfully applied for the 0% financing program that they offer. Delivery was prompt and the delivery technicians were polite and professional. Thumbs up from us!

I am a senior companion and took my client to this store to buy a new mattress. While shopping, the…read moreregional manager, Jon W., was very helpful. Unfortunately, he ordered the wrong mattress. After a lot of phone calls and texts, he finally delivered a new mattress. However, again the wrong mattress was delivered and it was a cheaper one than what my client purchased. There was no apology and then he began lying. He refused to deliver the correct mattress. What kind of regional manager rips off a 79-year-old customer? Buyer beware. This store makes a lot of mistakes and refuses to fix them. I would not recommend this store or any of their stores considering the regional manager was the problem.