I'm posting this review to warn people: stay far away from Furniture World at Crabtree Mall.
We purchased a $2,000 couch from them, and because our home was a new construction, it took us a while before we actually started using the space. Once we finally did, the problems became impossible to ignore.
The seat foam is completely uneven. When you sit back to rest your back, you literally sink into the back of the couch while your legs stay raised -- it feels like you're sitting in a hole. It's extremely uncomfortable and makes watching TV straight ahead almost impossible. This is not normal wear; this is poor construction and terrible quality.
To make matters worse, the ottoman stitching is crooked and sloppy, clearly showing zero attention to detail. What makes this even more frustrating is that the couch we tried in their showroom felt completely different -- supportive, even, and comfortable. What they delivered is a much cheaper, lower-quality version.
When I called the store, they told me there was nothing they could do because I didn't buy the extra warranty. They also claimed the couch is made by one of their "partner manufacturers," so they aren't responsible for the defects. In other words, once they take your money, you're on your own.
I'm already contacting my lawyer to understand what options I have, because this is unacceptable for a $2,000 purchase.
If you're considering buying from this store, don't. The quality is poor, the product delivered was not what we tested in the showroom, and the customer service is even worse. Save yourself the headache and shop somewhere else. read more