Great customer service Gave 4 because 1 rug delayed a week…read moreand no one had called we called them

We had a good experience at your store yesterday. we love our rug and were very pleased by your…read morecustomer service provided by Gregory.

This store is a true design gem (not just in North Carolina but nationally - especially due to…read moretheir robust online offering and incredible design industry knowledge) and the owners (Ivy and John) are absolutely amazing in every possible way - truly the sweetest people. As a principal designer (with a key focus on interiors) at an award-winning national practice, I have worked with countless retailers, supply houses and interiors consultancies. Without question, these folks are my absolute favorite supply partners and I work with them every possible chance I get (note that they also offer trade pricing should you happen to be an architect or designer). Over the years my wife and I have bought several pieces from them at various price points and have always been impressed by their level of service, responsiveness, kindness, enthusiasm and overall product (and industry) knowledge. I truly cannot say enough great things about either the store itself or the people behind it.

I can't speak for the in-person experience since I ordered online, but from my email engagements…read morewith the founder of Palette & Parlor, Ivy Simon, I have to say this was my most fabulous buying experience. I had purchased an item that turned out to be unavailable until October and while Ivy could have let me wait, she actually emailed me within 24 hours of my purchase to give me a chance to cancel the order if I didn't want to wait. I really appreciated her gesture and ended up keeping the order. She was very responsive through the entire process and I can't rave enough about my experience. Thank you Ivy and as I had let you know, you have a lifetime customer.

Customer service gets no better than at the Persian Carpet. I have purchased two rugs from them in…read morethe past few years, and have nothing but love for the family that runs that runs the store. I had thought that their gorgeous rugs were out of my price range, but they were so great in taking the time to help me find something I loved that I could afford. I continue to return to the store just to browse (it's gorgeous, one of the nicest places in Chapel Hill). There is never any pressure to buy. If I had more money, I would get a new rug from them every year. They are also incredibly knowledgeable about the rugs they sell as well as their provenance. If I understand correctly, they travel several times a year to the middle east and beyond to insure that the rugs are built to their exacting standards. A visit to the store is a history lesson in the art of weaving itself! Even if you can't afford to buy a rug, you should stop by just to meet these friendly locals.

A few months ago after much hesitancy, we decided to seriously look into purchasing an oriental…read morerug. Remembering the ad we had seen in the N&O, I called Persian Carpets. Steve Williams answered & gave directions to the shop. We live 1 & 1/2 hours away. Within an hour of our first visit we were leaving with a wonderful rug for the dining room. Steve had guided us through the process faultlessly. Of their thousands of rugs, Steve found just the right one. The experience was delightful, fun and the rug was perfect for the area. Since then, Steve has helped us with other rugs. And we have also gotten Barak's valuable input. Without their expertise we would not be as pleased as we are. Through Steve we know exactly where our rugs were made, their designs and how to care for them. What a great experience! Yes! Who would have ever known!

The location was easy to find. The parking is plentiful. The inside was clean and well lit…read more I've been wanting to pop in since RH outlet opened. I was curious about the selections and discounts. I saw several different items that were up to 60% off. The options are a unmatched steal to own luxury decor with a discount. The furniture was unique and definitely showcased a variety of quality items. There were 0% engagements from the staff here (this wasn't a busy day) Perhaps this is the norm for discounted luxury furniture. Staff definitely saw me but didn't interact at all. No warm welcome or acknowledgement. I was invisible to staff and perhaps this is the norm.

You never really know what they have in stock so if you're looking for inspiration you need to go…read morethere regularly to check. Not as convenient if you live a ways away. Workers are nice though! If you're looking for something more specific, one of the employees said that they can write down what you're looking for and your phone number and they can be on the lookout for that item and can contact you if it comes in. That's nice that they can do that, but you're relying on them to follow-through on some unicorn pieces. Also, we were looking for four matching chairs, they had two of them and there's no guarantee we would find the other two. It wasn't a risk I wanted to take. As for the pricing- it's still pricey. It's not like you're saving a ton of money, but you're still saving some. Overall, the visit was "meh".

My overall experience from start to finish was amazing. The fabric selection, customer service and…read morethe final product were all top notch!

I used to stop by Mills Outlet all the time and always loved the experience. It's been a few years…read moresince my last visit, so I decided to make time to visit today. I've always enjoyed walking the fabric aisles to admire the vibrant colors and unique upholstery designs. They usually have great remnants at good prices, but today, I have to say, I was very disappointed--and this will likely be my last visit. While browsing the precut remnants, I noticed an employee staring at me. I moved to another section of the table, but the same employee "coincidentally" hovered near me again. I ignored it and kept looking, determined to find a piece for a special project I had in mind. As soon as I found something I liked, I turned around to see her standing nearby, pivoted toward me, and she commented, "I see you found something." After a long day at work, I was simply looking for a quick, creative outlet to pick up some fabric for my design project. Instead, I felt scrutinized and uncomfortable. As an avid fabric purchaser who regularly shops in fabric stores from Raleigh to High Point and NYC, this was a disheartening experience. Most stores I frequent are welcoming and allow me to browse freely without unnecessary oversight. Mills Outlet, please do better. Your customers come to you for inspiration, not judgment. You never who could be shopping in your store.

We kept trying to catch them open and it was always closed. I called and a recording gave all these…read moreinstructions, bottom line, you have to make an appointment to be let in. I make Dr , Car repair, hair cut or home repair appointments. I don't make appointments to be let in a store to shop and spend MY money, it's not like it's a jewelry store, it's a home furnishings store

Folk art in multiple forms, but more so in seriously gorgeous rugs. I have no idea what Nomadic…read moreTrading Company was like when it was located elsewhere, but if it was anything like what it is now in Durham, the other locations lost out. There's a huge selection of Oriental/Turkish/Persian rugs in all colors and sizes in the back. It's art for your floor and just as hard to pick only one to take home. But getting to the back of the store to see those amazing rugs is only one piece of the adventure Nomadic Trading offers. You first have to walk through a collection of Oriental, Indian, Turkish art history of assorted items. All of them, the furniture, water jars, lamps, beads, etc. are striking -- simple, yet complex at the same time. The natural materials are a refreshing change from modern-day chemical-based creations. When you get to the back of the store, you'll see rugs in colors and patterns unlike any others. The blues and reds attracted my attention, but each of them is intriguing in its own way. The patterns and colors all had a story to tell. It's folk-art. If you're truly fortunate, you'll be able to listen to the owner play his drums - I think they're Dybbuk (I forgot to ask) -- to add to the ambience.

Jessica helped us get the perfect couch and dining table. She was helpful, patient, and had great…read moreattention to detail. We would work with her again any time. The furniture is beautiful quality.

When I first got there I was welcomed by Michelle, who showed me around the amazing showroom, with…read morean impressive variety of texture, color and types of furniture in really beautiful modern styles. She was assisting me, while also helping an interior designer, who needed a last minute rescue for a tv show. It was hard not to over hear the hoops she jumped through to make sure he got the things he needed. Lovely store, will be back!

Bit too crowded for my taste, this might be a great shop for others…read more That said I did find really cute dog beds I had been debating on buying for half the price I had seen them everywhere else. And a dog toy that was my dog's favorite which just happened to be offered as a jumbo version of itself. It's just so crowded and things are stuffed on the shelf everywhere. Cheaper versions of items you would find at higher and stores are often broken or marked down, scattered in with super expensive Italian leather bowls, and topped off with accent chairs that are $600. It's simply chaos and all over the place. I might pass on an offer to visit the store again. A redeeming quality was the checkout cashier was super friendly and ready to help me when one of my items was not charge correctly.

The cashier who rang me up didn't say a single word throughout the entire transaction, simply poker…read morefaced. I thanked her after she finished, and she just handed me the receipt without responding. Then, when the next customer stepped up--who happened to be white-- I overheard her greet the customer. For context, I'm Asian and the cashier was Black. Not going back to this location.