I cannot say enough about this company! Both Liz in WIlton and Lainey in Norwalk are exceptional…read more(though everyone we dealt with was wonderful). They think of everything, anticipate your needs and make what could be a stressful experience as easy as possible. Facilities are impeccable, clean, niecely appointed. I'd recommend this company to anyone!.

Quite simply the best self-storage company in the business. Pleasant, professional staff in an…read moreimmaculate climate controlled environment at a reasonable price. Highly recommended.

Took the storage unit in May through August for my college student. Guy was excellent to deal with…read moreand the climate controlled unit was ideal. Very close to campus, everything was secure and felt safe with my son's belongings there. Would definitely rent another storage unit from them and highly recommend if you are in the West Haven area.

Staff at Keep-Safe have been terrific to work with--pleasant, knowledgeable, and responsive. The…read moreprocess of renting the unit couldn't have been easier. I was able to sign u.p for renter's insurance and even buy a lock on site. Billing and account management is straightforward on the Keep-Safe website. Prices are quite reasonable. And, finally, the facility is secure, clean, and easily accessible from the highway. I highly recommend them

Good people at this facility, friendly and so forth. But, be warned, at least for the larger…read moreunits, they DO NOT fix rental prices. They will tell you that the company doesn't adjust rents on a regular basis. This is a lie. You will pay a market rate on your rental unit that WILL change. You may pay less in the future than your original contract, but in my case I ended up paying about 45% more per month compared to my move-in rate. The move-in rate for me was app. $245 and within 3 months, I was at about $350+. The 'management' can do nothing as this is 'corporate.' I would not have used this facility if it was clear to me that I would have a market rate and not a fixed rate. And, even if they can prove I was aware of such thing, an increase of $100/month wasn't discussed nor indicated as possible. Most storage facilities provide a fixed rental rate. In this case, if you use this facility and assume true of more Extra Space facilities, you must be inquire about fixed vs. floating / market rental rates. Be sure you understand this part. Once you are fully moved in, they have you - it's much harder to negotiate or leave at that point. So, be warned about a too good to be true entry rate only to be 'shocked' at a 30-50% rental rate increase within a few months. To my shame, I had overheard a customer during my move-in discussing an increase in rent for his storage unit but discounted it as a fluke as John, a manager, dismissed it as rare or something that would be corrected. Essentially, this is a horrible business practice and really, Extra Space needs to cease this model (or be forever publicly shamed for misrepresentation). The facility itself has no ground level access (despite what anyone says), which is okay. You must use the elevator (2x) to get to the storage floors. The overall facility is solid, clean, and modern. The shock of pricing changes and hope that it drops again (reduction) in your favor is not helpful to building customer loyalty. In the future, I'd likely pay more for a fixed rental rate at a competitor to avoid this risk of an unknown price increase. My story is 100% true, contract in 2023. Also, after a few months at a the $350+, I'm now at $326. Still, this is poor business - I have no idea if I'll be over $400 next month on the whims of 'corporate'. Fair warning.

John and Jakim are great, they helped me out when I was in a tough spot. Very friendly,…read moreprofessional. Super clean facility.

This place is like every other storage place, lures you in with a cheap rate, then raises the rate…read moreevery few months, and on top of that, there's a whole bunch of surcharges. Who's heard of an energy surcharge? And why do I have to pay it? Who knows. Insurance - they charge an extra $12 insurance for "my protection" and will only take it off when I send my renters / house insurance. Why does it matter? If I don't have insurance I lost my stuff. If I have insurance and something happens, my insurance company will still handle the insurance, whether or not I showed you a copy of my insurance. My insurance on my personal items should not matter. It's just another way for them to charge extra fees and make it difficult for you to remove fees. If there's a way for them to rip you off, they will.

Amazing facility and staff! Highly recommend for any and all storage needs…read more Staff was so accommodating and the facility was cleanest one we've seen.

Fantastic place gave me great service at cheapest price around. Very Secure with fence with barbed…read morewire on top of it unlike any other place. Stuff stayed dry - as a student I really appreciate the deal they gave me over the summer and they picked up and dropped off my stuff. Real nice.

I have a storage at danbury self storage for over a year now and never had any issues, if i ever…read moreneed something the staff is always able to help.

Tanya helped me after hours even when customer service couldn't help me out. She came in just at…read morethe right time and took care of the issue I was having. She went above and beyond! Demonstrating work even after hours of operations.

At first this facility was great! But then I noticed an increase every 6 months, no warning, they…read morelured me in with a terrific rate, then bumped me up until I couldn't afford it!! I asked the employee why, she said " now they can get a better price for your unit, and they are trying to force you out, it's supply and demand"..well if that isn't the epitome of greed! Very disappointed!!

Call these guys. Seriously…read more I admit I was hesitant to use them because I hadn't heard of them, but I am sure glad I did use them. Moving is such a ridiculously stressful pain in the...ah...neck, but after my first phone call with Tom Gleason, I knew I chose the right company. I was all over the place with the dates I needed for drop off, for moving... but Tom worked with me and even threw in some humor that helped me maintain sanity throughout the process. He didn't run from my craziness, he accommodated my craziness. I'd like to think he may have actually even liked my craziness. Maybe that's too presumptuous of me. Anyway, we need more Toms around. The 20' unit we rented was perfect. The driveway drop off locations were perfect. I spoke with 2 of the drivers on the phone and met one for the final pickup just now (at 7:15am. Nice! When Tom says he'll have it picked up first thing ... he ain't kiddin!). Everyone I spoke with or met is super nice & friendly. Makes a difference when you're having to deal with all the stresses of moving. Oh. The pod itself! Probably shouldn't leave that out of the review. The pod was great too. Tons of rain (I'm talkin torrential downpours) while we had it and not a drop inside the thing. Use this company. Excellent customer service, great product & reasonable prices. A trifecta. Or a hat trick - if you're into hockey. ;)

Best storage ever. We had the 20 ft storage bin delivered which I thought was big enough. But turn…read morearound and it wasn't so I needed a 2nd one. Tom was amazing and had one delivered to me the same day being last minute decision. I really like the idea of having the storage bins on my yard.. prices are awesome. Customer service is great. They have 12, 16 & 20 ft storage units.. we really appreciated the last minute delivery. Thank you Tom.

Clean and secure facility. Ray is very helpful and quick to rectify issues. Has multiple security…read moremeasures in place and is never crowded. My only complaints would be the billing on the first of the month, I try to rearrange my bills so they are not due on that date and my rate also increased and overlooked the small post card and never received an email. I would have definitely liked more notice and the ability to budget for the increase. I dont think the price increase was unfair or unreasonable but was significant to me, sort of makes me wonder how often rate increases will happen. This is obv more of a company wide thing vs customer service, which the facility itself and management has been helpful. ²

The manager Ray is amazing- he is helpful, kind and responsive. The facility is clean and easy to…read moreaccess. Really appreciate the service from Ray as he's helped me more than once with reserving spots for both my camper and boat!