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Austell, GA

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CubeSmart Self Storage

2.5 (8 reviews)
Closed • 9:30 am - 6:00 pm

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Listen...moving is stressful enough, but Omar, Eswin, and Jose made this move an absolute breeze…read more These guys were fast, efficient, professional, and handled my belongings with care. From the moment they arrived, they got right to work and did not waste a single minute. I was honestly impressed by how quickly they packed/moved everything while still being careful with my furniture & boxes. What could have easily been a long, exhausting day turned into one of the smoothest moves I've ever had. They were respectful, friendly, hardworking, and worked incredibly well as a team. As a busy nurse who's juggling work, grad school, and life, I truly appreciated how seamless they made this process. Their professionalism and work ethic did not go unnoticed. If you're looking for movers who will show up, get the job done right, and exceed your expectations, ask for Omar, Eswin, and Jose. They were phenomenal, and I would absolutely use them again. Thank you guys for helping make my move into my new place so much easier!

My colleague referred me to Zip Moving. The movers put a hole in our drywall coming up the main…read moreentry stairs. I was irritated since we just had the house painted, but it wouldn't have been that big a deal if they had made restitution. It's been over two weeks since our move and we've heard nothing about repair, despite sending multiple emails to the company. I told my colleague I was surprised given her high praise of them. I definitely would not use them again.

Atlanta Flat Rate Movers - Our excellent BBB rating

Atlanta Flat Rate Movers

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Staff was professional and super fast ! They moved me from my apartment to a 3 room townhouse in…read moreunder 2 hours.

First, the good- They were easy to deal with. They showed up…read morewhen they said they would. They sent me a contract, they answered any questions I had and made me feel good about choosing them and the move itself. You know how it is and how stressed out you are when its moving time. Had to move about 40 miles away and with Atlanta traffic, even on a Saturday, it was nice to leave it up to someone else. Plus they didnt charge for the drive to get to my house I was moving out of. Thought that was really nice. They did charge me time to drive to my new home but again thats very fair. Second, the bad- I got the three-crew option. The leader was a long term employee and knew what he was doing. The other two gents were new and I am not complaining, we all have to start sometime. But they were slow and always seemed to be on their phone when something was not in their hand. I felt like if they were working at a faster clip it would not have to have taken the extra time I paid for. Really needed to micromanage the other two and felt like shouldnt have had to do that. Mistakes were made. They left their tools at my old house for disassembling and putting furniture back together. Shouldnt you have a checklist before you leave? Third, the ugly- I have a very expensive bedroom set that I bought five years ago and was all that I was moving that was really nice as it was a paring down move with lots of stuff not coming. They damaged that furniture dropping it on its corners. First, they tried to say it was like that when they moved but later fessed up. The leader of the crew then was like no worries we will send someone out to fix it up. Though I am not a carpenter, I thought there is no way what they did could be fixed. After almost six months of going back and forth they sent me less than 150 dollars. I did not pay for the "extra" insurance, so what I had was the basic insurance. I was naive enough to believe I didnt need the extra insurance. I am paying professionals to move it so dont you know how to move it without damaging it? Thats only a rhetorical question at this point as I know the answer. I liked their business model, just wish the execution was better in my case.

FedEx Office Print & Ship Center - Work Station

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Big shout out to the staff and Mr George from the West Coast for taking it to the next Fed Ex…read morelevel!! I called and set myself up with the right person. George buddies me by suggesting I visit the store and he could walk me through label crreation. The Fed Ex website was down for two weeks and my situation was desperate and time was running out. The expectation surpassed the experience and George walked me through setting up the label and emailing it in PDF form to my client. The rest was history. Because I have an account my tracking for the package was simplified once the package was accepted in the FedEx ecosystem. Good help is hard to find, and George was leaving support to this location because of staff shortage. His normal office is in Buckhead near Phipps Plaza. When I need help, trust I will be putting on the extra miles if necessary to connect with George. The biggest challenge and area of opportunity is Fed Ex's phone lines. They connect you to anAI source that doesn't comprehend very well when the customer needs are urgent. Instead if you don't choose the correct option which is super slim it will disconnect you. I was disconnected on at least 8 times before someone picked up the phone. Fed Ex spends tons of money on this system without keeping the needs of the customer first. Maybe this experience will render an evaluation and things will change

I dropped off my boxes on a Tuesday to be delivered in MD on Friday. When I checked the tracking…read moreThursday, my boxes hadn't moved. When I finally got someone to answer the phone, they nonchalantly told me they don't know why they hadn't been picked up. I had to rent an suv and drive 11 hours to deliver the boxes myself. I've never encountered such incompetence, and would never use them again. If you are trying to meet a deadline, DO NOT use this FedEx. They are grossly unreliable.

123 Move

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Hired 123 Move because the estimate came in low and the reservation was super easy. On the day of…read morethe move, 3 men came with a truck. They worked hard but were not careful. When we got to my new home and they unloaded, one dining room chair leg was broken and 2 other chairs were very scraped. A small waste basket that I brought back from Florence, Italy, was destroyed. Also, the final bill came in higher than I expected. When I contacted the office and the person through whom I had made the reservation, Alan, he was rude and told me to send pictures. I did but have not heard back from him. When I call the office, phone goes directly into voicemail and I leave messages, but no one calls me back. I have been trying to reach him for 26 days! I would never, ever, use them or recommend them to anyone.

Guys worked their butts off for 12 hrs straight except no one wore a mask. We found when we got to…read morenew home two broken 45 inch TVs broken pure crystal ornament broken bed frame broken side table 3 frames smashed instead of emptying the fridge the wrapped it full owner agreed would empty and pack inside when at new home they dragged and scratched new floor sauce from inside everywhere and on driveway. Scratched the hell out new drive way someone was drinking because a bottle of rum was broke where they parked personal car with girlfriend inside waiting. Missing my laptop that was in living room on table cat tower was broke in half and they put in garage like didn't care. Didn't put bed together as paid for didn't put second fridge together left in garage everything from bathroom was not put in boxes but just thrown in bags grill side was bent to hell went to house neat day and saw they left a desktop computer clothes electronics . Glad we went back. They left a horrible absolute mess I had pay a company to come clean the mess up.i tried contacting owner instead being understanding he said he was at hospital and I was being negative he doesn't like negativity ( by belongings being broke is negative?) I asked him to reimburse me or insurance information he has not yet responded I now have call bank reverse payment or call a lawyer I am a business owner of a large company this is unprofessional and not how I would of handled this situation

CubeSmart Self Storage - selfstorage - Updated October 2026

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