I'm so thankful to Cubbage Collision for making a difficult situation more manageable. No one wants to deal with car repairs, but if you have to, you want to ensure your vehicle is in good hands. I can't speak highly enough of their services! Not only did they make my car look as good as new, they also kept me informed throughout the duration of the process with emails as progress was made. The staff was very friendly and answered any questions I had too. They even provided recommendations for other services I need that they don't necessarily handle. 10/10 customer service read more

Cubbage Collision - Body Shops Near Me - Houston, Texas

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My wife and I recently had a terrible experience with Cubbage Collison. Our car suffered hail damage during a storm and we file an insurance claim. They gave us a list of collision business to take our vehicle to get the damage assessed. Once the assessment was complete and we decided not to go through with the option to have the car repaired they re-assembled the vehicle and we picked it up. Upon picking the car up it was extremely dirty, random pieces where everywhere, and most important there were suddenly ants running rampant in our vehicle. The ants were both o outside the car and inside. One day I even left my Stanley cup inside the car and ants were on my Stanley cup once I was returned. The car drives differently and it almost feels as if something was done internally to the vehicle though they denied this. This was legitimately one of the WORST experiences with an automotive company I have ever had and I would never recommend this place to anyone. I have uploaded videos so you can see read more

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My Mercedes needed repairs from an accident, my insurance referred this place to me! Customer service is amazing! Damon, Diego, Abby and Brook made this experience seamless and went above and beyond with me living out of town. Damon your leadership is amazing and your commitment to customers is unmatched. I appreciate you! Thank you to this whole team! Hugs from the East Coast! read more

Had a really great experience with Cubbage Collision after a roadside accident in the past, so I decided to stop by after getting a small scratch on my hood. I'm so glad I did! Brook was very patient when assessing the scratch and provided top-notch customer service along with her colleague, Pedro. In the end, they were able to get the scratch out perfectly and didn't even charge me, as they said the mark was very small. I will definitely be coming back with any bodywork needs in the future, as the quality of their work is only rivaled by their excellent customer service! read more

Leave it to cubbage collision to make a painful accident a little less. Got into a wreck and when the insurance asked where I wanted to have the car checked out reviews and brought my damaged car to cubbage. From the time I got there both Raven and Abel were amazing - top notch customer service and they followed up with me several times a day to let me know where we were along the process. If you are in need of car repair I would highly recommend coming here! read more

My car was broken into and the window was broken. I was sent here by my insurance company (Geico) and my deductible is $1000. I really felt like the staff had poor customer service. Normally when I go to a mechanic I have to give approval after seeing a quote. They had me sign a paper giving full authorization to work on the car no matter the price. To me, my deductible is $1k so anything under that is my responsibility. So I should be able to have a say in whether I agree to a price or if I should go somewhere else. When I brought this up both of the women working told me I had no choice and I felt really rushed into signing it and leaving my car with them. I said "well if I agree to pay whatever you charge doesn't that incentivize you guys to take the full deductible?" And they just had a blank stare. Anyway, I really felt like the process was a scam the way they strong arm you sign over the car and your ability to have final approval. The insurance company isn't the only customer, I am too and it's my car. The owner should have a say. Since they were rude to me too I will definitely never be coming back here and shop around next time and I suggest others do the same. Don't just sign the paper definitely shop around. Also, it was just a window and they had to disassemble the whole side and it took literally a week to finish the process which is insane. Never again! read more

Cubbage Collision is over priced. From front desk to repair manager, they only care about money. They don't really care about you or your car. They will steal your belongings in the car, damage your parts and then claim those damages are wear and tear. They damaged my power window and trims while car in their possession and stole my clothes. Go to Caliber Collision south of 610, David the manager will take good care of you as a customer and your car. read more

Cubbage Collision - Once Cubbage returned car to me, i found the trims were falling off. they said it was wear and tear.They are not responsible - Body Shops Near Me - Houston, Texas

I got into a car accident about a month ago, and this was one of the places that my insurance helped me find to get my car repaired. I chose this place out of the convenience of location to where I live, and they also open on weekends! I am so pleased with the services here! They were all so friendly and helpful with answering any questions that I had. They did a great job of updating me with what stage my car was at for the repair and for when it would be ready to be picked up. They did an amazing job with my car repairs. It looks like a brand new car! read more

Be aware that your car will be disassembled for an estimate ( even for minor repairs ) and you will be charged for reassembly if you choose to go elsewhere Also be aware that the automated updates sent are meaningless. I received progress updates when my car was not even at the shop Time estimates given verbally were WAY off Finished work was fine, but the process was unpleasant read more

After being in a hit and run, Cubbage collision took care of us SO GOOD! They went above and beyond to repair our 2014 Ford Explorer. We have state farm insurance and only had to pay the $500 deductible out of a $4600 invoice. Thank you so much to the team at Cubbage Collision! Yall are so awesome! read more

I attempted to use them after an accident and needed a tow to their location. After waiting two hours for the tow driver I called for an eta but they couldn't give me one because they only communicate through email to the tow drivers. I waited another two hours and had to cancel because I kept getting the same response. Waiting 4+ hours for a tow with no ETA or and the receptionist cannot give information is not acceptable. read more

I went to Cubbage based on an online Yelp search, their reviews and the proximity to my home. When I entered everyone was super nice. I explained that I had multiple scratches on each corner of my car (I don't have sensors) and I also had a broken back reflector. They reviewed my car and gave me a great estimate! (I am use to paying a lot for things as I have a Mercedes.) They allowed me to bring it back at a time that worked best for me. The service was quick, efficient, low cost and great! I have already recommended them to several friends and they will be the first I call if any other damages occur. read more

Trusted to get my vehicle fixed for a small accident and in return I got it with PAINT all on my windshield. The paint job was not smooth at all. I should have just gone somewhere else. read more

Extremely honest good people. I went in for a bumper that I damaged that I was told I'd need replaced. The first shop I went to quoted me something that I felt was not manageable, so after a quick search I found Cubbage Collision, they gave me a very realistic quote that didn't make me feel stressed, and they got my bumper back on too. Go to them because they'll look out for you and help you with solutions. read more

We chose this based on the reviews, but you should NOT do it! First of all if you're unaware of the process, after even the smallest accident, they de-assemble the car completely, (it was hit on the wheel, they took out the bumpers, side mirrors, everything on the front as well! because they charge you the de-assembly fee of $160 and reassembly fee of $299), I was waiting to get a quote of the reassembly for three days to decide if I want to pick up the car like that or reassembled. Before picking up the car, the insurance called the cubage collision to make sure there will be no charges and I can pick it up the day after (on Saturday), and told me that without reassembly service, you are not paying nothing. But at the pick up, they said that I need to pay $160 for de-assembly (3 hours of work for taking out the side mirrors, bumpers, and door panels)!! Inspection and valuation is at the order of the insurance of the third party who was at fault and I am clearly not responsible for it. They also decline that they talked to insurance yesterday, saying we don't know who talked with insurance and we don't see any note on the file. Well, that's not my fault that your people are not working properly and you don't know who is doing what and not documenting. I would say get your things together! Also, they overcharged a lot in their initial repair estimates and I say this because I sent their repair items to other shops and got quote on the exact same things. Hope this experience save you from going through this. read more

I brought my car to cubbage collision under the terms that they were able to fix my radiator. once everything was diagnosed I received an estimate and everything was fine. Upon them starting the service I was notified that they would have to pull the car apart costing more so from there I just let them know i wasnt able to pay what they wanted and I would have the car towed back to my home on a certain date that they were aware of. The day my car was brought to cubbage collision I had a bumber attached to my car. The day it got towed back to my home there was no bumper attached to the car nor in the vehicle. I called cubbage asking about the bumper and they stated that they did not no the bumper was missing and that there is a desemable and resembling fee and that the manager told the service department not to charge me anything do to the condition they had to do in order to fix the car. my bumper was dropped off by one of the workers but my car was still in the messed up conditions along with my entire front now gone due to them not putting my bumper back on even after the manager stated to not charge me anything I feel like they should have at least put my car back the way it was found read more

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Huge thank to Cubbage had me in and out super fast and fixed my whip efficiently! This place for sure has my business going forward if you're in the med center or on the south side check this place out for sure for body work! I will be suggesting this place to everyone at work because they had me up and out in 30 minutes!!! read more

Cubbage Collision - Huge thanks to Cubbage Collision for he hook up with fixing my whip excellent customer service and had me in and out super quick!!! - Body Shops Near Me - Houston, Texas

I'm impressed with Cubbage Collision's customer service, honesty, professionalism & skillful work. Thank you AJ, Abel, Raven & Damon for promptly fitting me into the schedule & coordinating/overseeing the inspection & clean-up of my vehicle. From the onset, your willingness to help was such a major relief to me! After meeting you, I knew my vehicle was in good hands. Abel kept me updated the entire time and was very reassuring. The team of professional service techs completed a thorough assessment & outstanding job. I was so happy to receive my car back in perfect condition! It's apparent this business operates with integrity & aims to foster long term customer loyalty. The folks at Cubbage Collision have certainly earned my respect/trust; I definitely recommend them! read more

If I could give negative stars on the review, I would. I am not sure what has changed with this business but my last experience with them was horrible and I need to share in details. My repair was delayed and their employees are not professional or approachable. The manager on site is the worst. The whole culture at the shop is full of negativity. On top of that, our vehicle was stolen off the lot while it was waiting to be repaired. There was no security footage available because they didn't fix their broken cameras, even though they knew it's been broken for god knows how long. On top of that, they don't provide any needed security around the property to make sure our cars are in good hands. I am shocked to find out how irresponsible this business is. I would never trust any of my cars with this kind of business again. read more

I had an accident around Rodeo Houston time and Geico sent me to this place. I'm writing this today nearly 10 months later because I'm still having issues with this shop. When I left my car with them, the only damage I had was underneath. Nothing wrong with my tires or battery. It took almost a week for my car to get fixed. When I showed up to get it, my check tire light was on. It wasn't on when I left it. That's when the lying began. The young lady at the front desk pulled up a picture that showed the check tire light was on when they did a diagnosis. Now mind you, IF the light was on when I turned it in, why didn't they FIX THE TIRE? But, fine, I took my car off their lot and immediately I felt a jerking motion. I wasn't a block away, so I u-turned back. I was told that everything was okay. I took my car to Discount Tire because it's literally at the next light. While waiting for an attendant, my car died. I called the shop and they gave me a boost and insisted again that nothing was wrong. The young man even followed me home. Discount Tire didn't find the nail, so I thought it was just the case of Cubbage giving me too much air in one of my tires. The next morning, my car was flat. So I called Geico service and they put on my spare. I then took it to another Discount Tire and they found the nail and fixed my tire. The next morning, my car wouldn't start, so I called Geico again, just to get a boost. When I took my car back to Cubbage Collision they were apologetic but they kept insisting that nothing was wrong. I suggested that they didn't turn my car over during the week and that's why my battery went dead. No, they insisted. I even gave them an out by saying that perhaps the nail damage happened when they took my car to the back, and in the week it was there, the air drained out. No, again, they insisted. But since I was having so much trouble that they weren't responsible for, they'd purchase me a brand new battery. You know, for all my pain and suffering. But instead of buying a new battery as they lied, they recharged my old battery, that they allowed to go dead. I know this because it doesn't take 90 minutes to purchase a battery from a Toyota dealership that is basically around the corner (Mike Calvert Toyota). Yes, I literally sat in their waiting room for over an hour. The manager even approached me with another lie that they'd gone to the dealership and purchased the WRONG battery and had to go back to get the correct battery and that's why it was taking so long. Not even kidding. Yeah, I knew it was a lie at that point, but I wanted to get away from that den of liars. When I think of how they didn't give a crap about how I made it home or even if I made it home, I shudder. Anything could have happened on my drive home. A nail in my tire, a dead battery. Now 10 months later, my (new, hahaha) battery has died. Now IF they had given me a new battery, as they said, it wouldn't have died so soon after being installed. And not only that but when they put the old battery back in after charging it, they didn't put the post back on to keep it stable. Now the new battery that I just purchased from O'Reilly can shift position at any point. Stay away from this shop of lies and liars. And think long and hard about Geico. They employ some shady shops. read more

Awesome service from Abel! I highly recommend this shop. Cubbage Collision took care of my vehicle from beginning to end, and was honest throughout. Thank you! read more

My long overdue update. The damage to my poor car (Lily) was pretty intense, so I hadn't seen her in a while. The people at Cubbage were always friendly when I called, and I received a few courtesy calls with updates on where my car was in the repair process. It was a beautiful Friday afternoon- I got off work and went to the grocery store in the rental car. I received a call from Adan at Cubbage, the reassuring guy who answered the first time I called. My car was ready, and they were conveniently open until 7pm so I would be able to pick it up that same day. He made sure I knew that if I was going to be late, it wouldn't be a problem and they would stay there to make sure I got my car. I walked in and got a warm welcome of course. One of the guys looked like he really wanted to say something, and asked his manager if he could. He blurted out, "I saw your Yelp review! It was our first review!" and he said he was so excited that day and was telling everyone he knew to go on Yelp to read it. woohoo, Yelp! Lily (the car) looked fantastic. Freshly washed and good as new. In fact, after inspecting the car, it seems like they tried their best to take care of a few dents and scratches that had happened even prior to the accident. More free popcorn, car-like-new, easy return of the rental, happy smiling people everywhere, combined with a car repair place? It's almost like this place shouldn't exist by the laws of nature. read more

I just had an amazing experience at Cubbage. I went in for an estimate to repair a broken parking sensor and a front grill that was slightly disconnected from its brackets. 10 minutes later both we fixed... no charge. Small job? Yes, but that was terrific service. I have been using them for about five years. They are the best. read more

I don't even know where to start to be honest. Someone insured with Geico rear ended my car so I took it here to get to the Geico Adjuster and had it repaired. Here are the things I found a week after I went to get my car. List: Hood was open when they left me the car. All the things in my car were turned upside down. Took all the change that I left in the car and two classic dollar coins (not much, just for tolls but that shows character) Several items missing including my prepaid car wash card that I left in my card compartment. Check engine light was on when I turned on my car. When I drove the car back to my house I found that the left turn light click a lot faster than right. Went to pepboys and they took a look and told me whoever did my car messed up doing the electrical system. This place is a NIGHTMARE! AVOID AT ALL COST EVEN IF GEICO WANTS YOU TO DO YOUR REPAIR THERE! read more

Chose this place off of recommendations from Geico after someone with their insurance rear ended my car, and I'm glad I did! When I pulled up, I was just getting out of my car and walking to the door when Pete from Geico was already outside to greet me! He went through what the plan was, introduced me to the manager of the shop, and to the Enterprise rental guy. In under 10 minutes I had all the paper work filled out and was ready to go! I had no problem waiting extra time though (they informed me they were still cleaning the vehicle), because it was spotless. Took about a week to fix my car, and it looked like nothing ever happened to it! Returning the rental and everything took less than 10 minutes! Even got a text from Pete a few days later to make sure everything was still running smoothly! read more

Had a fender bender that I had put off for a while before finally getting fixed a few weeks ago. Staff was helpful, the repairs look awesome, and I was kept up to date throughout each step - and it was completed ahead of time! They even kept my items from my trunk set aside in a bag so I wouldn't lose anything. Glad I emptied it of anything embarrassing like my exhaustive collection of Garbage Pail Kids cards and Remember The Titans VHS tapes from every region. read more

My car was taken to this location. They are very friendly and they provided me with outstanding customer service. They did the best job on my car. I'm beyond satisfied with the quality of work they don on my car read more

Incredible customer service! Came here to get a scratch on my car repaired. First, they did an inspection to ensure it would be financially worth it to fix it (vs fixing myself). I also had to leave town the next day so they were so kind and prioritized my vehicle repairs in order to ensure I had my vehicle back before my trip. They are amazing and I would highly recommend!! read more

I had to write down my experience with Cubbage Collision! I think I will come here in the future or at the very least refer people here because I was truly blown away by the exemplary service I received here!!! I am a big fan of great customer service and the customer service I received here was AWESOME! I was referred here by Geico after I was, unfortunately, hit by another motorist on my way to work ( still showed up to work on time Woot Woot ). I showed up in my " No Bad Vibes" shirt and a guy with a handlebar mustache opened the door for my Dad and I. I was helped by Emmanuel who was very friendly, prompt, and professional. He explained the process to me thoroughly and I felt so comfortable that I actually told my Dad he didn't have to stay the whole time and I always have my Dad or a man with me when I need to do anything to my vehicles! The whole process took very little time and I also got a rental car in the same place which I thought was very convenient! It took them a week to fix my car but they updated me on the progress every single day which was reassuring and I really felt a peace about them taking care of my vehicle! I got my vehicle yesterday before work ( still showed up to work on time Woot Woot!). It looks amazing and the cost of the repairs were a lot more reasonable than I expected. I mean, the accident was definitely not my fault but I feel the cost of repairs was very fair. I did have to pay $501 deductible, which I patiently awaiting to be refunded but the check out process was prompt as well with friendly service. The guy with the handlebar mustache welcomed me into the shop and held the door open for me and the checkout process went very quickly. Thank you Cubbage Collision for a very very pleasant experience!!! read more

About a year and a half ago or so I dropped off my car to get some repairs done to it in the front and rear. Couple of months later I had to take the front bumper off only to find that they had glued it back in place rather than putting in the correct screw in the hard to reach place. They replaced the bumper them after I called and brought it to their attention. This week I had to remove the rear bumper, low and behold it was glued back in place instead of fixing it properly. Now I have to purchase a new bumper because the tabs were glued in and torn off when removing it. read more

Cubbage Collision - Body Shops Near Me - Houston, Texas

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I have used Cubbage Collision over the years and they have never been anything less than impeccable with their outstanding work and customer service. Adan and the rest of the staff are patient and have a very understanding approach to every situation and question. Do yourself a favor and use Cubbage Collision if you want someone you can trust and 100% peace of mind. read more

Geico referred me to this body shop after my car was victim to a hit and run on my own drive way Staff was professional, having my insurance company and a car rental service on site made for the simplest collision repair ever. My car was better than new when j got it back! read more

I had my Mercedes repaired here with Geico and have continued to uncover more issues with my car after receiving it back: - the car was returned full of dust. The interior, dashboard, and floors were completely covered with shop dust. Not to mention they left tools hanging out in my car. - they broke the side step to the rear passenger door and seemingly gently placed it back hoping that I wouldn't notice. - after I took my car back to Mercedes, I was told the repairs were done so poorly that Mercedes would not cover those parts under my warranty. read more

Came in for a quick inspection and quote from Geico. I had booked an appointment through the Geico website several days in advance, and stopped by during my lunch hour. The staff was super friendly and they offered bottled water to me. Nice waiting area, and Emmanuel was very informative about the process. I only got the inspection and quote, since I'm bringing my car to a specialty shop to get repaired. Emmanuel answered all my questions and all the steps to get my car back to tip top condition. Although I was only here for about 10-15 mins, I had a good experience. read more

The only reason that they get 2 stars as opposed to 1 is because the staff is friendly. Friendless, however is no substitute for incompetence. Unfortunately if you are insured with Geico, this is where they send you for collision repair. I was told that my vehicle was awaiting final inspection and would not be ready for pickup until Geico inspects it. Needless to say, I noticed after I picked up my vehicle and drove it home that the door panels where installed incorrectly. The shop apologized and reordered the parts and later installed it, but to date it am still not satisfied with the job that was done. The lines alongside that portion of the vehicle are misaligned. Overall, just a shoddy job... read more

If you've ever been the victim of a hit and run, there are a couple of concepts that sharply come into focus: there are some crap people out there in this world who were born without spines and you should never have to bother with too much fuss. Enter the auto-incident trifecta at Cubbage Collision. Insurance adjuster, car rental lot, and collision repair facility all in one place. It was almost seamless. Seamless would have been not having to pay a deductible for the spineless twerp who touched my car with his truck, before backing up and speeding off. Almost seamless is better than you're going to get in virtually any circumstance, so I am thanking my lucky stars. The employee at Cubbage was exceptionally helpful. He talked me through the repair process, and cheered me up a bit. I was going through a pretty rough week, I think I must have had a trouble magnet tied around my neck. He provided Nordstrom's of five years ago customer service and assistance. (Nordstrom's you need to re-step up your game.) The adjuster was a bit more cut and dried, when she walked me through the insurance adjustment process. But, it is a detail-oriented process. She explained how the trifecta's operation worked, and told me that there were only a few such set ups around Houston. Both reminded me that if I wanted to get the appraisal and take my car somewhere else, I could do so. They definitely wanted to make certain that I knew that they weren't trying to pressure me into being helped by the trifecta. They were on the level, and it was going to cost me $250 no matter where I went, I felt "no fuss" was my happiest route. When that was all settled, I went to speak with the Enterprise employee. Again, exceptionally helpful and polite, it was as if I'd run into a pocket of happy people who liked helping people. Thirty or forty minutes after walking in the front door for my appointment, I was driving away in a rental. Thankfully they only had my car for a week, but they were also working on it almost around the clock. Cubbage's repair facility is running 24/7. Polite, helpful, and efficient. Gosh, I hope I never have to go back. read more

I had my car repaired here after getting into a small wreck that did semi-serious damage to my vehicle. after filing a claim with geico, they suggested I go with their guaranteed shop that would cover any future issues with the repairs, should they arise, and I agreed. it was one of the WORST experiences ever in terms of customer service. when I dropped my car off for repair, I was told it would take 5 days to complete. however, it took them TWO WEEKS to fix my car. (because they found additional damages but never told me!) and it wasn't even complete when I picked it up (they neglected to replace a side view mirror that was damaged in the accident) I called them on the 4th day and they said they were waiting for parts and they'd call when it was done. BUT THEY NEVER CALLED. NOT ONCE. each time I called it was "being worked on now and they would TRY and have it done by the end of the day." once I wanted to talk to the manager and I was told they would call me back, and they never did. all in all, this was an awful experience. no communication from the staff and terrible customer service. read more

Being in a car accident is never a good thing. After a driver ran a red light and caused $5000 worth of damage to my car, I tried to hold off and wait for the other person's insurance to take care of it so I could avoid paying my deductible. USAA dragged their feet and I couldn't continue driving my car around in its condition, so I called Geico. Cubbage was their preferred repair shop in my area, so I set an appointment and brought my poor car on in. It's one stop shopping here. I met with my very handsome adjuster, talked to the Cubbage representative (also handsome), and picked up my rental from the Enterprise counter. I was on my way in under 20 minutes. Two weeks later, my adjuster called to tell me my car was ready. I happily brought my rental back to be reunited with my dear sweet car. Everything looked good as new. Unfortunately when I got home I realized the car wasn't locking properly. I called the next day and they told me to bring it on back. I returned mid morning on a Saturday and they took a look at it right away. 10 minutes later, I was on my merry way. I doubt things could have gone any smoother. read more

Accidents happen. Rear-ended a driver in front of me who braked all of a sudden. Welcome to Texas... My front bumper was partially smashed in although it was still drivable I couldn't live with looking at the damage everyday so I called Geico. They sent me to this place after I told them about my work schedule and they do have weekday friendly hours. The Geico claim agent lady along with guy who helped me with the loaner car at Enterprise Rent-a-car (although conveniently located here) were both friendly and made the process go smooth and quickly. I dropped off my car on Friday and was told they needed to order parts and would be ready by Monday at the earliest. Surprisingly I received a call the next day, Saturday, and they said my car was ready. This was more than 2 months ago and my bumper still looks like nothing ever happened to it. read more

If I could rate this company with "0" stars I would. They were recommended by my insurance company to fix my vehicle after the first repair shop dropped the ball - but Cubbage did anything but. First, they "promised" that I would have my vehicle back in 7-10 days, which it was not. Then, they were supposed to drive my vehicle back to the original repair shop, but one of the General Managers was "scared" to drive my car back, so I didn't get it back for another 3 days. Finally, I got my vehicle back and it was damaged in areas that were not originally damaged - bumper, dash, alignment, and other issues. When I called and spoke to the General Manager, he DENIED that "his shop" damaged any of my vehicle and he had pictures to prove it - and that I needed to go through my insurance company to figure it out. I still have not received any pictures. Finally - they were supposed to pay for my rental car and they did not. They are also now refusing to pay for my rental car while my vehicle is back in the shop FIXING THE DAMAGE THAT THEY CAUSED. This is currently ongoing and I will be happy to report the end result. I am hoping that they will fix my vehicle right the SECOND time. Customer service is not their strong suit. read more