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    CSL Plasma

    2.5 (34 reviews)
    Special Hours 7:00 am - 4:00 pm
    Updated a few days ago

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    Horrible place to donate. I've left a review online and they keep taking it down regarding Nicole the manager. She is very rude, can not stick at all. Left bruising on my arms several times. Then deferred me for an entire year because I told them how I felt. Funny how they kept the other reviews of others but with it regarding a manager they took it down. Never ever again!

    my brusing the first day

    WORST PLACE TO DONATE ESPECIALLY DURING THE DAY. there is one girl that is there when we come around noon. shes younger and absolutely butchers the stick everytime. she would not stop adjusting the needle and my boyfriend and i were both bleeding out. terrible. she needs to be fired. my bruising did not go away for over 5 weeks. there is a women at night and her name is mikeo and she is so much better!! my boyfriends arm was not sore or bruising and he even wanted to go back until coming during the day. my mom is an RN and has worked in a plasma donor place before and she agrees that bruising is normal but this type of bruising is not. this is horrific

    Julia G.

    So I went in today, I'm a regular here, usually I have the best experience because everyone is so nice. Today however, I don't know if she was having a bad day or just hates her job, but Cassidy was very very rude and stressed me out where I couldn't even give plasma today. I tried to calm down my stress and tried being super nice to her but she kept her bad attitude and kept getting on my case about stuff I wasn't doing. Just overall my experience there tonight was uncalled for and very unprofessional!!

    I am telling you DO NOT donate plasma here. Please It's not worth it at all. I don't want this to happen to anyone else. I am 18 years old and this was my second time donating here and literally have not been able to move my arm since. I am an athlete who works out every day and this has affected me so much. I am out of work, I barely can go to school, I can't drive a car. I can't do about anything. I have serious pain everyday and I hate looking at my arm. I am super healthy and drink tons of water everyday. They told me "the doctors are going to like you" because I had easy veins to get to. I guess not. This place is not professional at all And I ADVISE YOU DO NOT LET THEM GET CLOSE TO YOU WITH A NEEDLE. This is the worst experience/nightmare of my life and what for a hundred dollars ? That doesn't pay my bills. So thank you CSL plasma for making my life a living hell. Here's my arm.

    ouch

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    Photo of L D.
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    1 year ago

    Super clean and great vibe. Excellent new machines. They're super fast and make the process much easier.

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    4 years ago

    Friendly and professional staff; however, check-in takes longer than it should. Mine has taken an hour each time.

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    5 years ago

    Very very slow. BioLife has a much better system in place and pays just as much, if not more.

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    Ask the Community - CSL Plasma

    Review Highlights - CSL Plasma

    I didn't experience any bruising and neither did my bf.

    Mentioned in 3 reviews

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    Carter BloodCare - 07/06/23

    Carter BloodCare

    3.0(2 reviews)
    2.7 mi

    I set an appointment... I came in. There was at least a good 25 to 30 minutes of waiting even…read morethough I had an appointment. It took me in the back for vitals, blood testing, etc. they were going to take platelets... They put me in the chair hooked me up... Started running the whole process... Then about five minutes later they come out and tell me that my platelet count was just under the threshold and they had to stop the process. they basically disconnected everything and sent me out. I told him I still needed to get blood... So can you just do that? The answer was "no since we started this process we can't". Clearly they should have known this before they got me in the chair... But the most frustrating part? I still needed to give blood. So I came back a month later... And then they say you just gave platelets so you can't. I don't think I did get platelets... As they stopped the process so quickly that it wasn't even a full process. In short... These guys are really disorganized. I don't know if this is how all the Carter centers are... But this one is really disorganized. I wasted a portion of two different Saturday mornings trying to donate. I won't be returning to the center. American Red Cross donation center in Plano... Further drive... But they did not have any issues And got me in the chair in an efficient manner.

    A very clean facility staffed with super friendly out going people. This is my third visit here…read moreand I try to donate as often as I can. Having this location so close to home makes donating a lot more easier and convenient for me.

    Photos
    Carter BloodCare - Front entrance McKinney Carter BloodCare

    Front entrance McKinney Carter BloodCare

    Carter BloodCare - 07/06/23

    07/06/23

    Carter BloodCare

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    BioLife Plasma Services - I asked the nurse's name and she said, "Why don't you tell me?" Then said she didn't have to give her own name.

    BioLife Plasma Services

    2.3(41 reviews)
    25.9 mi

    The staff is always super friendly they all work hard and it super appreciated i think the reviews…read moreon this plasma donation center are negative because people don't post about the good. To the staff keep up the good work it is appreciated Also hazel is very professional and really good at her job, and Cruz is a treat always enjoy his positive attitude

    This is a copy of my formal complaint. I am writing to…read moreformally report multiple serious incidents at your center involving unsafe medical procedures, inaccurate documentation, and unprofessional behavior from several staff members. Several months ago, during my donation, the needle was not inserted correctly. It was partially hanging out of my arm and causing bleeding and significant pain. I told the technician that I was in pain, and I showed them the blood that had just begun to pool and drip from the insertion site. I was told this was "normal," even though the needle was visibly not positioned correctly. This dismissal of my pain and the visible bleeding was entirely inappropriate and unsafe. I have attached a photo from that donation which clearly shows the needle improperly inserted and blood leaking from the site. I had been feeling completely fine until this occurred. Instead of acknowledging the improper needle placement, I was told that the reaction happened because I "didn't eat or drink enough," which was not true. After removing me from the machine, I was given something to eat and drink, told to sit for 15 minutes, and then instructed to leave. I followed every direction I was given. Later, I learned that this donation was coded as "the donor wasn't feeling well," which is inaccurate and misleading. I was not "feeling unwell" -- I was reacting to a procedural error. I want to know what potential medical complications I was exposed to due to a needle being improperly inserted and partially hanging out of my arm. Based on standard plasma donation safety guidelines, I could have suffered: Hematoma / internal bleeding Infiltration or extravasation (blood or return fluids entering tissue) Nerve irritation or nerve injury Tissue damage Infection at the insertion site Arterial nicking, depending on angle and position A vasovagal reaction triggered by pain and blood loss These are real medical risks, and none of them were acknowledged or addressed by your staff. During my most recent visit, my fingerprint would not register. A technician tried multiple machines before checking the system. She found an error message stating that I had "left without being released" during that previous donation -- which is completely false. I was released by the nurse after being told to eat, drink, and wait. Your staff gave me permission to leave. When I asked why my fingerprint was missing and why inaccurate notes were in the system, the nurse became combative and dismissive. She argued with me, insisted nothing was wrong, and went so far as to call me a liar. This is unacceptable behavior, especially given the safety issues that occurred. At the front desk, I was met with more hostility. The staff member spoke to me in a confrontational tone that felt aggressive and unprofessional. Had a supervisor not walked over at that moment, the situation could have escalated. Additionally, when you ask staff for their names -- including supervisors -- they claim they do not have to provide them. This lack of transparency is inappropriate in a medical setting where accountability is essential. Because of all of this, I am requesting: A full investigation into the improper needle insertion and the staff's refusal to take my report of pain and bleeding seriously. A formal explanation of the medical risks associated with the needle being inserted incorrectly and partially hanging out of my arm. A correction of the inaccurate system record stating I left without being released, and the inaccurate coding of the incident as "donor didn't feel well." A review of the conduct of the nurse, the technician, and the front desk staff. Clarification of BioLife's policy on staff identifying themselves when a donor asks for their name. Assurance that appropriate retraining and corrective action will be taken. I take donation seriously and have always done my part to follow procedures. What I experienced instead was unsafe medical practice, inaccurate reporting, and openly hostile treatment. I expect a timely and thorough response regarding what steps will be taken to address these issues.

    Photos
    BioLife Plasma Services
    BioLife Plasma Services - Needle improperly inserted during donating.

    Needle improperly inserted during donating.

    BioLife Plasma Services

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    Octapharma Plasma - Octapharma Plasma Donation Center Plano TX -
PLASMA CENTER ADDRESS:
3420 K Ave, Ste 122
Plano, TX 75074

    Octapharma Plasma

    2.6(17 reviews)
    12.3 mi

    The OctaPharma Plasma Plano center staff are wonderful - knowledgeable, friendly, helpful. I have…read morenever had a hematoma there and only one re-stick which was years ago with a trainee. I have donated with this center for years and have stayed at this OP Plano center for well over a year and have without feeling a need to rotate out to any other center or company. So, Five Stars for them. OctaPharma corporate and information services (push info on the app, customer service phone center, is ABSOLUTE:LY HORRIBLE. "Lies, damned lies, and OctaPharma Customer Service information" - Benjamin Disraeli Yesterday morning, due to the fact that people in my part of the South (USA) get scared to death when a snowflake falls, I called in to see if my center was open. Remember, with OctaPharma, the ONLY way we have to know such information is to call in to the Customer "Service" Center (CSC). They think that all kinds of info pushes out on the OctaApp that doesn't. So, one has to call. Of course, I called at 7:15 because forgot that despite the donation centers being open 7am-7pm, the bottleneck/CSC is only open during "normal business hours" 9am-5pm. So, I waited. My app was telling me I was able to donate but I suspect that is only "me" info, not taking into account anything about the donation center, and I didn't want to make the drive if they weren't open. Thus, just before 10am, I called back and got a rep on the phone: "Your center is open today from 7am-7pm." "You are sure that this info is good for the Plano TX center?" "Yes, that center is open from 7am-7pm." "And that is info for today, correct?" "Correct." So, I had a few errands to do and wanted to let meals kick in, so I went to the center at 5pm. Sign on the door said (not exact wording): "Reduced hours today. Our center will be open from 10am until 4pm." Arrrgh. I called the CSC and asked what hours the center would be open. "That center will be open from 10am until 4pm." Hmmm. "Are you able to tell what time you received that notification?" "Yes, sir, we received it at 10:03 am." So, either the center did not inform the CSC of their decision about operating hours until at least 3 hours after the center's decision was made (to not open at 7am) or the CSC had the info available but did not push it out officially to the reps for up to 3 hours after receiving it. I seriously doubt that the donation center left the phone center uninformed. I checked with the donation center and learned that they had made the modified-hours decision DAYS prior to the ice storm. I cannot believe for a moment they kept this decision secret for several days. And, of course, none of this updated-hours info was on the OctaApp beyond a message that some centers might be closed and donors should check first before going. Forcing us through this info bottleneck of uninformed script-readers and then ALSO giving out completely false information makes OctaPharma the worst of the worst in my opinion when it comes to helping donors with information. The drive in to the center wasn't hazardous, but it was very slow. They wasted my time yet again by not having the right info available in the right place at the right time, and essentially lying to donors. Everything else about OctaPharma is really great, as far as I'm concerned. But their corporate setup for info sharing is ATROCIOUS .

    I've been donating plasma for years and I've never experienced so many errors/false readings of…read moreprotein and hematocrit levels. I kept getting a low result so I decided to compare with another lab/plasma center nearby. I had my blood drawn within an hour of each test at Octapharma, Plano, TX and another plasma center and I easily passed the other plasma center where I was paid double Octapharma. I'm done. What a waste of time. NO MORE. Whoever is responsible for the quarterly protein tests is NOT doing their job accurately and I have proof this time. Bye bye

    Photos
    Octapharma Plasma - Octapharma Plasma Donation Center Plano TX -
PLASMA CENTER ADDRESS:
3420 K Ave, Ste 122
Plano, TX 75074

    Octapharma Plasma Donation Center Plano TX - PLASMA CENTER ADDRESS: 3420 K Ave, Ste 122 Plano, TX 75074

    Octapharma Plasma - Octapharma Plasma Donation Center Plano TX -
PLASMA CENTER ADDRESS:
3420 K Ave, Ste 122
Plano, TX 75074

    Octapharma Plasma Donation Center Plano TX - PLASMA CENTER ADDRESS: 3420 K Ave, Ste 122 Plano, TX 75074

    Octapharma Plasma - Octapharma Plasma Donation Center Plano TX -
PLASMA CENTER ADDRESS:
3420 K Ave, Ste 122
Plano, TX 75074

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    Octapharma Plasma Donation Center Plano TX - PLASMA CENTER ADDRESS: 3420 K Ave, Ste 122 Plano, TX 75074

    KEDPLASMA Forest Lane - KEDPLASMA_logo

    KEDPLASMA Forest Lane

    2.8(5 reviews)
    21.8 miNortheast Dallas

    With his outgoing demeanor and authentic approach, Mr. Wideman brings energy and sincerity to every…read moredonor interaction."

    This business is practicing Discriminatory procedures…read more I entered the Kedrion Plasma center, Address 8989 sut#100 Dallas,Tx 75243, on July 22, 2021 between the hours of 9:00a.m. and 11:00a.m. I provided them with two forms of I.D. and proof of residence. The KedPlasma personnel then instructed me to thoroughly review the information in a Binder with health facts and other basic deferral knowledge. In this Binder it states "A recent tattoo may affect your eligibility to donate for a period of 4 months up to 12 months, depending on the state in which the tattoo was applied. You may be eligible to donate if your tattoos are older." After reviewing the information in the binder I was instructed to watch a 20 minute video that basically reiterated the information given in the Health Binder. After the video then came a 50+ questionnaire that I accurately completed. Then came the Health screening that was given to me by an impeccably courteous staff member by the name of Aseel. After passing the Screening I met with the Physician, a very colorful woman by the name of Brandi, with a tattoo of a Caterpillar on one ear and a Butterfly on the other. As a part of the physical she had to log all of my tattoos in detail so they would be able to tell if I ever received any new tattoos in the future. Which makes complete sense because hepatitis can be received through dirty needles that could possibly come from a tattoo, but my tattoos are 8 years old and healthy. After logging the tattoos on my forearms we came to the one on my left pectoral and then Brandi the Physician stated "It is the Policy of KedPlasma to deny anyone with a gang tattoo." I am a 27 year old black male that has been denied an opportunity to donate plasma at their facility not because of my health but because my tattoo is GANG RELATED. I have donated at the CSL Plasma and Octapharma Plasma centers with these same tattoos and was not denied. What my tattoo says should not determine the value of the person that who is donating. This is the clearest practice of discrimination I have ever endured and I deeply believe that "Justice will not be served until those who are unaffected are as outraged as those who are." -Benjamin Franklin

    Photos
    KEDPLASMA Forest Lane
    KEDPLASMA Forest Lane
    KEDPLASMA Forest Lane

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    Carter BloodCare - Carter BloodCare Plano donor center front entrance

    Carter BloodCare

    3.0(22 reviews)
    15.1 mi

    This was the second time I had given at this location. Both times I brought my service dog. This…read moreone tech called me into a room where she asked about my dog. I replied "You called me into this room to ask about my dog. I could have told you in the waiting area that he was my service dog."

    This is a one-star review for the Carter BloodCare Plano location, where I've been donating for…read moreover 15 years. My last two visits were enough to convince me I won't be coming back. At the previous visit, my wife and I had 11:00 a.m. appointments. We arrived early, around 10:45, and had completed all the online paperwork. The receptionist acknowledged us, and we waited. At 11:15, I walked up and reminded her we had appointments and were on a schedule. She apologized and told us to be patient. A walk-in group had apparently been taken ahead of us. At 11:25, she told us it would be at least another 15 minutes before we could be seen, so we walked out. Today, April 1, 2025, we gave them another shot. Same deal--11:00 a.m. appointments, online paperwork already done. We checked in and were told, "We'll be right with you." Nobody else was in the lobby. Staff were milling around--one at the copier, two in back flipping through paperwork. It looked like they were just opening up, even though the center had supposedly been open since 8:00. At 11:15, I reminded the receptionist again that we had scheduled appointments. Same response: "We'll be right with you." A few more people had arrived by then and were also just sitting around. At 11:25, we walked out--again. It's clear that this location isn't managed well. There's no sense of urgency, no respect for scheduled appointments, and honestly, no real sign that they care. Maybe Carter BloodCare isn't interested in whole blood donors anymore, or maybe the staff just doesn't want to be there. Either way, nobody was getting helped, and there was no excuse for it. We've never had this issue with the Red Cross location nearby--they run on time and treat donors like their time matters. Carter Plano feels like a place where donor commitment is met with indifference. The mix of one-star and five-star reviews kind of says it all--frustrated donors complaining, and probably staff or management padding the ratings. If your time matters to you, go somewhere else. I'm done with Carter.

    Photos
    Carter BloodCare - 11/04/23

    11/04/23

    Carter BloodCare - 11/04/23

    11/04/23

    Carter BloodCare - 11/04/23

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    11/04/23

    CSL Plasma - blooddonation - Updated May 2026

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