I've been coming to SWAAC in McKinney for allergy/immunotherapy for over 5 years and have recently…read morestarted my son on a similar regimen at the Frisco location. The overall quality of care is excellent and the support the staff provides is personal and helpful. Both locations are open, clean, and welcoming - esp for Southern folks who appreciate unapologetic Southwest decor of horns, horses, and crosses. They also have a separate room for children with a TV and activities. I strongly recommend this practice to anyone interested in overcoming their allergies.

Update 8/22: On 8/20 I called the Allen location because at…read morethis point it's been 3 weeks and the McKinney location has not returned my calls. The girl who answered was nice and she had Andres call me later. I spoke to Andres about this horrible experience. I inquired why in 3 weeks and 4 voicemails not one person reached out to schedule my son to be seen. He gave me the reason that they are busy and backed up with calls. An unacceptable excuse. To tell me that for 3 weeks not one person was able to call me back. If they are backed up on calling patients back for 3+ weeks, then they have a more serious issue. It is never acceptable to not return a patients call or to get them in to be seen. My son's epi pen was expiring and they didn't care. They wouldn't even issue me a new pen without my son being seen even thought this was all completely their fault. This is the worse facility with the worst staff. I will never recommend anyone to this place. Update: I've left a few more messages to this center and still NO call back. I even called the number Andres provided on my original review and no answer. It doesn't ring. This facility should be under investigation on how they are treating existing clients. My son is a current patient here. I have been trying to schedule an appointment for him to be seen to get his school form signed and new epi pen prescription and no one has been answering or returning my voicemails to get me in. I left 2 voicemails and have been calling different hours of the day and no one in the office answers. This has been a horrible experience to where I'm now looking to transfer him to another allergist.

Cardiology care great check-in Dr Binder is amazing excellent service, check-in, etc.read more

The cardiologist is good. It's the woman working at the front desk and answering the phone. She…read morehates her job. It's in her tone and attitude. There was a dead time over the phone when your trying to change an appointment like where did the woman go. You have to generate any kind of communication. Why is this person in medical service.

I had the strangest experience there and probably the most surreal and uncomfortable situation at…read morean imaging place I've ever encountered in my life yesterday. I had to reschedule my first x-ray appointment in Wylie because their equipment had broke down and they were able to reschedule me in Allen the same morning. When I checked in, the lady I worked with was in the far left corner and she was very polite. I had mentioned to her. I did not fill out the online check-in information and preferred to fill out paperwork and she said no problem. When I returned the paperwork to her, I mentioned to her that my birthdate was wrong. I then noticed the lady on my right. (Her name was Coy) spoke under her breath out loud and said ,"If you had filled out the online application, you would've noticed that." It was very flippant remark and with a snippy tone. She was working with another patient and I was taken back by what she had just done and I decided to speak up and advocate for myself, and I said, " Did she just talk under her breath about me ?" to the lady in front of me. And then Coy spoke up again said," oh I didn't mean to hurt your feelings," in which I then replied," you have not hurt my feelings, but you're behaving in a very unprofessional manner, and I can't believe you would be checking out this patient beside me and also be talking under your breath about me which has nothing to do with you." She tried to defend herself and I just walked away and sat down and waited for my x-ray. Once I'm called back, Tricia takes me back to the x-ray room and as she's getting things ready there's a knock on the door and Tricia opens the door and isn't surprised to see Coy at the door and let's her in. !!!!!!!!! Mind you I feel like I'm in a movie right now. It's the craziest thing! I look at Tricia. She doesn't look surprised and is avoiding eye contact with me so I'm thinking to myself, "Had Coy asked permission from Tricia to allow her to corner me in the x-ray room to talk to me again about the situation up front? It was crazy. Coy starts apologizing to me and states that I've misunderstood and she had no bad intention. I'm still freaking out that this is even happening and I look at Coy and I tell her that I didn't appreciate her talking about me under her breath when she wasn't even the person checking me in or taking my payment and she kept talking over me and she wouldn't let me finish my sentence. Tricia, the x-ray tech was just watching not doing anything about it not telling Coy to go away not protecting me as a patient and I finally had to raise my voice and tell Coy to get out of the room so I could get my x-rays completed. It was absolutely bizarre and frightening at the same time and I couldn't believe Coy had gone from the front desk to the x-ray room to talk to me about this when I'm trying to get an x-ray. I was so shaken up. It was very hard for me to go through the next 15 minutes of x-rays. I was so upset. I was on the verge of tears. It was horrible. I spoke to the manager Lauren afterwards and she was very kind to listen to my experience and she assured me that they would be escalating this to upper management and it would be taken care of. I have not heard from their office yet, but I hope this never happens to anyone else. It was truly traumatic and it made no sense.

What a wonderful place!…read more After a terrible experience elsewhere, I decided to try Envision. Sheesh, I am so glad I did! It was a great experience from walking in the door; it's a welcoming office, clean, and the team is courteous, from booking the appointment to the actual visit! The "People in the back," Jason and Millie, who actually did the MRI, were very kind and communicative (every step of the way); they followed safety protocols (gloves, needle, etc.). I am grateful to have found this place. If you're looking for a place that treats you with heart... like a human being, this is your place! A big fat THANK YOU to Envision Imaging (Allen, TX),

Thorough, pleasant and efficient…read more Felt like I was well cared for by the nurse and provider. Also the office was very clean.

I returned to TH Breeze for a UTI problem. I made an appointment that morning, they were on time,…read moreand I was out within the hour. This urgent care facility is more accommodating than my own doctor's office. Honestly, I get better care here. Everyone remembered me from my last visit, which made me feel comfortable.

My experience at this office today was unacceptable. My appointment was at 1:00 PM. When I first…read morearrived, the door was locked. I noticed a plaque stating the doors may be locked from 12:30 to 1:00, so I waited until 1:00 before returning. When it was still locked at 1:00, the time of my appointment, I knocked to alert staff that I was there. The staff member who opened the door was visibly irritated, pointed to the plaque, and asked if I "had a question" instead of welcoming me or simply saying hello. Her tone and attitude were rude and unprofessional from the start. Once I was inside, another staff member came around the corner and, instead of showing professionalism or trying to diffuse the situation, made a sarcastic comment about the plaque and their lunch hours as she walked away, clearly meant to be rude. If the office is closed until 1:00, then maybe appointments should not be scheduled at that time. It is customary for patients to arrive a few minutes early to check in. Had the first staff member simply opened the door, greeted me, and said "let's get you checked in," the entire situation could have been avoided. Instead, she acted as though I had inconvenienced her by knocking. The echocardiogram technician was not rude, but she was indifferent and impersonal. She seemed rushed and less thorough than other technicians I have experienced. What truly concerned me was that after telling me I would need to undress and put on a gown, she did not leave the room. When she realized I wasn't changing, she asked if I wanted her to leave, but in a way that made it seem unnecessary or inconvenient for her to do so. That should never even be a question. Patient privacy should always be assumed and respected. In my 50 years, I have never had a nurse, doctor, or technician ask that in any medical setting. They always leave the room to provide privacy. It was unprofessional and inappropriate. The room itself also appeared unclean, with a trash can overflowing with used gowns, dirt on the floor, and dirty chairs, which made the environment feel unsanitary. It's a shame when poor staff behavior reflects so poorly on a practice. There are too many options out there to tolerate this level of unprofessionalism.

I have been trying to simply make an appointment and confirm what tests will be done…read more Unfortunately my first visit consisted of waiting almost 2 hours to find out I could not do the required EKG due to some treatment side effects. This time I have been reaching out via their website and telephone for about 10 days and all I can get is odd responses from Rayna. She has advised me that if I don't bring test results, that the doctor has access to, to my appointment then I will have to wait while they access them. I do not understand why they would not pull the actual results and add them to my file. Maybe that is why my last visit was so long? I also cannot get a clear answer on what tests this visit will consist of as Rayna again says none but if they missed the EKG then obviously they will want to do that. Trying to confirm what else and after speaking to her twice it is very clear she does not listen or notate what calls consists of with patients. I have asked that a nurse or someone engaged in patient care calls me back. Fingers crossed after 10 + days someone trained in care returns my call as I liked the doctor but it's like pulling teeth to get info and I am already late for a follow up that never called me to schedule!

I've been going to Brookwood for around 3 years now, and I wholeheartedly recommend them to anyone…read morewho is in need of a good GP. I've seen both Dr. Adam Smith and Dr. Nicole Broeder-Smith, and they've both been great, and all of the nurses and staff at the clinic are very kind and professional as well. Anytime I've needed to schedule an appointment or refill a proscription, the process was always quick and straightforward. Highly recommended!!

I've been going to Brookwood Family Practice for the last three years. I've had great experiences…read moreeverytime. Friendly staff at the front, they are super patient with me. My nurse has always been amazing, she's always been friendly, kind, and knowledgeable. My doctor has always been super cool! Very knowledgeable. Pleasant personality. Made it very comfortable and safe to deep drive into personal health issues. He's just an overall great person. Give this office and staff a try. They provide tele-health too if you cannot make it in person. I will miss them since I'm moving to another state. Thanks Brookwood.