Dr. Zin Min, office manager Alex and support staff are the best. By far, this is our family's…read morefavorite optometrist. Dr. Zin Min is extremely knowledgeable and her bedside manners are outstanding. Alex is always very helpful (especially when helping us max out our benefits, as we are dual insured). The support staff are sweet and kind. The selection and cost of the eyewear is very good and we have always found something we wanted (the husband prefers Oakley and me and the kids like Ray-bans/Ralph Lauren). We have been coming to this practice going on three years ( I found them through Yelp) and we are not changing anytime soon. I recommend them ten times over....

GRATITUDE VISION always gets it right. Alex always gives you the best service and help. He really…read moretakes good care of you.

Excellent service provided by David. He was able to take 2 pairs of glasses and add the rx to it…read more Since I was paying out of pocket, Walmart offers a great deal to add the rx to my existing frames. We've never had a bad experience using their service. Thank you for your help David! Super kind, helpful and and knowledgeable!

From Dennis to Andre's to David to all the staff there u guys are amazing and amazingly helpful. No…read morepressure no BS just straight professionals. And I know this comes from Dennis his management skills are by far the best. Thank you to all!

I can see clearly now, the rain is gone I can see all…read moreobstacles in my way Gone are the dark clouds that had me blind... After an appointment here you can see clearly now. 5/5 Service You can book appointments online, I tried but actually had a question, called and booked over the phone with an appointment that same week. Online it only had appointments a week out. The staff is always very helpful from the front desk, to those helping with the eye tests to the Doctors. 5/5 Selection Large selection of glasses, from designer to generic brands. Glasses or shades at night. Transition to regular lenses there are options for you. 5/5 Parking They have designated spots for this location which is nice when the shopping center gets busy. Overall a pleasant experience with the staff and optometrist. Psalm 33:5, God bless

I ended up coming here because they were able to get me in and took my insurance. I have been here…read moretwice now for eye exams. I have enjoyed the optometrists both times. Different ladies and both were knowledgeable and very helpful in explaining eye health. I will say the front desk staff seem a bit overwhelmed and not as skilled on the operations. Then all was redeemed when I worked with Genesis on frame selection. She was so patient and gave me honest feedback on the styles. I'm pretty sure I tried on at least 20 frames and she was so great throughout. Luckily I landed on 3 different frames so it wasn't all for nothing. Hope you get to work with Genesis on frames.

I am coming back to review based on the doctors and the staff from my recent appointment: the…read moreAndersons and I met Dr. Anderson which is their daughter and I think she was lovely and was very helpful with my visit. She told me my retina could be in the textbook and that was such a compliment and Ruby was helpful again. I did have a rough customer service experience with other employees that were interns in the past but the staff that has been at Vision Max over the past year/recent months has been accommodating and helpful and the doctors are great.

This place gets you taken care of right of the bat. Great selection in frames and the employees are…read morevery assertive, kind, helpful and knowledgeful. This waiting times are short and if you have an appointment even better. They do accept Medi-cal as well. Come check it out and SEE for yourself lol

Looking for a couple of things and somehow always leaving with much more. It was a busy Sunday…read moreafternoon, but that's part of the fun. I usually prefer this location over the Alhambra one- the drivers here aren't as crazy lol. There are usually plenty of samples to try, which makes it easy to discover something new. The vegetable spring rolls are a favorite- crispy and convenient for dinner or feeding a crowd. The blueberry cheesecake croissant is SO good. They taste almost artisan-quality with a caramelized crust and $12.99 for 6 is such a steal. Also picked up the chargrilled chipotle seasoned chicken, which is awesome for tacos. My son who's in college loves this for meal preparation.

Planning birthday parties are expensive, so I'm glad to have heard about Costco's new artisan…read moresandwiches. You do have to order this in advance, but I think 24 hours is plenty. The sandwiches are actually really good. It serves about 20 for $50. You can also get gas here. They have a cafeteria section, but there's very limited seating. Overall a decent spot for bulk shopping.

The Eye Shop has the most fantastic team I've ever worked with. Huge shoutout to Ben for being…read morepatient with me and answering all my questions over the phone and helping me out with the smallest of requests. The Eye Shop has always been my go-to because they value transparency and always find me the best deals even when it's not in their favor. I always feel secure going to them with my insurance questions and end up getting great deals that I wouldn't have known about. I have never had an issue with any of the staff and always leave feeling better than how I started. Thank you for being an amazing part of the Arcadia neighborhood.

I have worn glasses for decades and have had my glasses made at many optical stores. Pairs from…read morethis shop are the most comfortable I've ever worn, with highly accurate prescriptions, astigmatism and axis measurements. The staff are patient and genuinely willing to help. Unlike other large chain optical stores that aggressively push expensive frames and lenses, this shop runs an honest business with fair pricing and reliable quality. They earnestly take responsibility to fix any problems that arise. Highly recommended!

Ira Gustanto was a very patient and helpful consultant. Answered all of my questions well.read more

Excellent service from Chloe and Kelvin! They were professional, attentive, and made choosing my…read morenew glasses quick and easy. Great selection, great advice, and no pressure at all. I'll definitely be back!

I'm a longtime JINS customer, and when I needed to update my prescription, I decided to get my eye…read moreexam done through JINS this time. Their technician, Anthony was the one who helped conduct my exam. He was extremely professional, knowledgeable, and approachable. Unlike other places where I've had my eyes checked, I felt like JINS did a really thorough job of testing not only my vision, but also my depth perception, color deficiency, and peripheral vision. The last time I had my eyes checked at a different optometry place, I had to wait for over an hour even though I showed up on time. As I waited around, no one came to check in on me or apologize for the long wait. When it was finally my turn, my test was no longer than 5 minutes and I was told my vision hadn't changed. At JINS, I showed up on time and they took me in at the exact time my appointment was scheduled. I shared that I was uncomfortable with the puff-of-air test, but thank god they didn't have that machine and Anthony was able to measure my eye pressure using a different method. I also shared that I get nervous with things being so close to my eyes/face, so Anthony walked me through everything he was doing which helped ease my nerves. Keep in mind that the actual vision test was done through telemedicine, so the doctor wasn't physically on site. I was a little skeptical at first, but the Zoom call was high quality and I could hear the doctor clearly. It was so cool that she was able to conduct the exam remotely. She took the time to show me the pictures they took of my eyes and explain what I was looking at and why my eyes were healthy. It really is a comprehensive exam like they say it is! The whole process was surprisingly seamless and convenient, and I never felt like the telemedicine aspect took away from the quality of the exam. Afterwards, I asked Kelsey to help me pick out a new pair of glasses. She's helped style me in the past, and I've always been really happy with the frames she picks out for me. She was wearing these super cool Barbie glasses with rose pink lenses. She's such a fashion icon, so of course I always ask her to style me! She asked me how things were going, and I told her about how I couldn't work the last two days because of a migraine. She told me that she's spoken with customers who have had issues with migraines before and how wearing pink-tinted lenses helps with it. She let me try on pink demo lenses and they really did feel so much more comfortable to look through. I normally wear transition glasses because my eyes are so sensitive to light, and now I feel like I have an option to wear indoors as well for when my eyes feel strained! So now I needed help finding a pair of glasses that would also look good with pink lenses. She remembered that I'm a huge anime fan and she pulled out these really dope Naruto frames from the back and I was like yes these are the ones!! Anthony helped me out at checkout and the process was so seamless. I do have to wait 2-3 weeks for my pink glasses to come in but that time goes by fast and they text you when it's ready for pickup or shipping. And of course I don't want to forget the other service specialists that have helped me in the past. They're always so friendly and honest about what you actually need. I never feel like they're trying to upsell me or push products just to make a sale. Even though they're out of network for insurance, their glasses are incredibly affordable and I never feel like I'm breaking the bank trying to get a pair of glasses. They remember me from the last few times I came in to try on their collaboration glasses, and that always makes me feel welcomed and special. I actually wrote a review when I got my first pair of Snoopy glasses from JINS, and I've been back a few times since then. I want to highlight how consistent the staff and service is. The customer service is always great, and the staff genuinely makes the whole getting glasses experience enjoyable. If you have a pair of JINS glasses, they offer free adjustments, cleanings, and nose pad replacements. They're always dropping new styles and the glasses are all so lightweight and fashionable. I hated wearing glasses in the past, but now they're a staple in my closet that also allows me to see! JINS is the GOAT!

After they told me they were missing one of my measurements, I drove back to the store on another…read moreFriday after work to have it taken. I live an hour and a half away, so this wasn't a quick trip. During my second visit, another employee took my measurements and told me everything was good. When I got my glasses in the mail, I realized they had never recorded the measurement I came back to give them. It finally made sense why Kim had texted me after my second visit saying I needed to come back, even though I had already been there. Because that measurement was never entered correctly, my glasses were made wrong. Everything was blurry, and wearing them made me dizzy. I even messaged Kim to ask if the measurement on my receipt was correct, and she told me it was. It wasn't. So I had to make a third trip back to the store. Valerie made the situation even more frustrating. She changed the measurement right in front of me but kept saying it had been correct the whole time. Then she pulled up my old measurements from the Del Amo location, where I had bought the exact same glasses before, crossed out the incorrect number on my receipt, and tried to print me a new one with the corrected measurements like that was supposed to fix everything. It didn't change the fact that I had already made three extra trips because of mistakes on their end. I understand that mistakes happen, but the lack of communication between employees, the repeated errors, and the way everything was handled made this a really disappointing experience.

Based on my experience, I would not recommend visiting this establishment while Gisselle is on…read morestaff. I found her demeanor to be unprofessional and discourteous.

Staff and Optometrist very Attentive and Professional…read more Showed great concern, very caring.

I been coming here for 2 years now .. I love how the doctor really truly cares about her patients…read moreand want to make sure and sometimes go out of her way to help out .. Thank you so very much .

It's been many years since I started going here , just like wine ,it only gets better as the yrs…read morepass by , and thank you For helping my kids n me SEE CLEARLY thru the years. I appreciate you helping the City of El Monte all these many years .