Look, some people will choose a business that offers a service just because it's the only business in their geographic area that offers that particular service. This is obviously the case with Crystal Nails in Derby, New York. They offer the following services: acrylic full set, mani, padi, eyebrow/lip wax. There are other services, I am sure, but who cares, really, because the business is a joke. The main reason I write this review is because of that old bat that works at the door. She wears a black wig and is really skinny and nasty and the worst part is she doesn't listen and cannot see well. Her glasses are about 2 inches thick. Above all, she is RUDE, SHE DOES NOT LISTEN. ANYTHING, I repeat, ANYTHING you say to this woman, she ignores. You tell her which nail tech you want, she tells you to sign your name. Keeps ponting/jabbing at the list on the counter. Does she really think I don't know how to write my own name? "Pick a color!" she says. I looked at her in disbelief and said, "Is that what I asked you?" She should at least speak and understand SOME English. She probably does, but is just lazy and rude. She acts like she does not need my money. Who is this day and age can afford to turn down customers? I've gotten eyebrow waxes from her before and they were TERRIBLE. She rips out chunks from the corner and leaves stray hairs. I look like an alien. Most aestheticians could do a better job drunk with their eyes closed. I'm always looking in my rearview mirror and plucking. Then she acts like she is doing you a favor by trimming your eyebrows. Hello? Since when is trimming not considered part of the grooming service? To make matters worse, I have heard NUMEROUS complaints from people in my community about how horrible she is. A girl I work with took her three year old daughter for a manicure and she kept slapping her hand because the child was moving her hand. Really? She is THREE. I also heard that many customers now come to Supercuts and Fantastic Sams across the street, since they are the only sensible alternatives. If you absolutly HAVE to go to Crystal Nails, I would recommend Tommy. I requested him at my last visit and the old bat says, "Oh well it will be a while. About 20 minute." "20 minute?" I said."Fine! I'll wait!" Some things in life are worth waiting for when the alternative is that hideous. My advice? Go with Tommy. he listens, speaks English well, does a beautiful job and his vision is fine. read more