always fast service, I've been here a good 6 times and I've never had any hot or warm cookies they are always from out the refrigerator

Great cookies I love the atmosphere and how they change flavors weekly if you love sweet treats I would highly recommend Crumbl to be in your lineup read more

Good cookies, underwhelming service. I strolled into the Crumbl store and it was empty. I saw a couple of workers towards the back chatting with each other. Neither one greeted me. If I had been unwilling to submit the order myself on the kiosk I would have left empty handed. I ordered the cookies and cream, chocolate chip, brownie, and sugar cookie. They all were delicious, no surprise there. My favorite was the cookies and cream followed by the brownie. They certainly win in the taste awards. Not so much the service. When my order was ready, a guy came around the corner with the box and handed it to me. I said thanks and I think he mumbled your welcome. Or maybe it was have a nice day. I'm not sure because he said it so low and fast as he quickly turned to walk away. No eye contact, no smile. I "may" return for the cookies, and I will temper my expectations on the customer service front. read more

Crumbl - Waldorf - 4-Pack cookies and cream, brownie, chocolate chip and sugar cookie. - Bakeries Near Me - Waldorf, Maryland

The store is filthy and disgusting, the floors are nasty and there is stuff all over the workstations. I placed an online order. Got to the location and there was only one employee working who wasn't even in uniform. There was also another customer waiting who had to place their order at the register because both iPads were "down". The employee started working on my order and then stopped to help the other customer who decided to pay with cash. The employee took the cash from the customer with gloves on and then went back to making orders with the same gloves on. Then one of the cookies wasn't finished and the employee didn't even know where the icing was. I thought this Crumbl was doing better but clearly not. It's disgusting and I will never return. They would be better off closing this location read more

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These cookies are addictive I love them every Monday. They Change the flavors each week read more

Crumbl - Waldorf - Bakeries Near Me - Waldorf, Maryland

TERRIBL! The cookies didn't even look appealing they were wet and lumpy even the regular ones they have every week the kids even said they tasted nasty now im stuck with 12 cookies terrible cookies read more

One of the worst Crumbl locations! The parking lot is extremely crowded with very limited parking in front of the store. So you'll need to park and make your way through all the vehicles to go inside. They rarely have all of their cookies in stock on the ordering app, and the cookies are not cooked well at all. I ordered the cookies & cream cookie today and got home to open it and find that the cookie was completely burnt. I would definitely recommend you skip this location and visit a different one somewhere else. read more

Crumbl - Waldorf - Burnt cookie - Bakeries Near Me - Waldorf, Maryland

The new Crumbl Cookies located in the Waldorf Park Center is a perfect addition to the sinful treat options for SoMD treat lovers. This location recently opened, so there was a line that extended outside. No worries, the CC crew handled this quickly and respectfully. Speaking of the crew, each member was polite and CC appears to be a fun place to work. This cookie shop was very clean and orders are handled via self serve tablets. Cookies are made to order and orders take just a few minutes. So here's the "skinny", If you like cookies or have a sweet tooth, Crumbl is a good option. Checkout the photos. read more

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Well if you are in Waldorf, I recommend Crumbl cookies. @crumblcookies They stay open til 10pm They change their menu weekly They cookies are a nice size You can order ahead or place your order at the store read more

So happy for have Crumbl in Charles County. We were driving all the way ro Anne Arundel Co. The staff here is always friendly and knowledgeable. Cookies are always fresh. Store is always clean. read more

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Lemon glaze cookie! I am extremely disappointed in the cookies I received. I went earlier in the week and had an amazing experience. The cookie matched the advertising. Yet today, I return order the same cookie and notice when I got to the car and noticed the cookie lacked the glaze or lemon. So I return to the store and explain to the staff my concern. The young man took the cookies back as he agreed then came back and said oh it has the glaze. I show him the display and the cookies I received the other day. He basically said it, is what it is. So I called the store to speak to alleged manager. She said to bring them back tomorrow because they all look like the ones given. read more

Crumbl - Waldorf - This is what it was supposed to look like: not what I received. - Bakeries Near Me - Waldorf, Maryland

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You already know. I'm a recovering carboholic. I have a love-love relationship with carbs(not really a love-hate). But I digress. I have seen the Crumbl sign but I really did not know much about it. My Boss gave me a gift card for Christmas so I finally decided to go by and check it. First impression is that it is a very popular place. The shop is not very large but there is a line inside. You can order online or in store. The young Lady at the front was very nice as I was a first timer. I decided to go with the Snickerdoodle cookie. The cookies are huge! The place is very, bright, clean and very white. As I I understand it, they have five or six choices for cookies that change weekly. I decided to try the Snickerdoodle. Now, I can see what the fuss is about. The cookie was delicious, soft and tasty. Big enough to share with my Daughter and 2 small Grandsons. This is going to be a real problem because now I want to try them all! Yall pray for me because I have to pace myself. Okay Crumbl. I like‍. read more

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I hate this location. If I could give less than 1 star, I would. Every time I come here, it's a new issue. Either they're sold out of cookies but not updating their website, and now I've paid for cookies they don't have. Or how about the time I got to the store to pick up the order I paid for in advance, and I was notified that the cookies I bought and was upcharged for were sold out? The worker tells me to pick new cookies but won't refund me the difference I paid for specialty cookies... Then I watch an employee pull a tray of the cookies I paid for and was just informed were sold out, box the cookies, and take them home at the end of their shift. This location lacks quality control; if your cookie is supposed to have toppings on it, forget about it. I have occasionally received cookies without frosting, filling, and/or decorations. Most recently I received a Biscoff cookie that was unusually thick, bit into it, and it was full of massive air pockets. You're probably wondering, have I complained to them? Yes, their customer service sucks. It seems like the staff is full of a bunch of teenagers who are overworked and annoyed. Why do I keep coming back? Well, I'm 9 months pregnant; ask my unborn son lol. All the more reason why I'm taking this so personally. A pregnant woman wants what she wants! These cookies are expensive; I expect to receive the items I ordered, and I expect the cookies to have all the toppings and look somewhat like the pictures! I have high hopes for this location; I hope to see some drastic improvements soon! read more

I secretly hate that this place is in Waldorf... because that's way to close to my house!!! Lol I LOVE CRUMBL! Best cookies ever. The app is a fun twist to give you an idea of what cookies they have that week. The staff at the Waldorf location is always nice and happy. The store always feels clean. I'm never waiting long for my order. The only thing that would make me love Crumbl even more was if they had a vegan and/or gluten free cookie every once in awhile. read more

Always great for any occasions, service quick and polite. Cookies are the best in town read more

Crumbl - Waldorf - Bakeries Near Me - Waldorf, Maryland

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This is one of the worst crumbl locations. It is 15mins from my house and I rather drive 30-45min to another location if I want to get crumbl! I frequent crumble to take cookies in to the office/work This location always and I mean always run out of something every single week . Either production is slow or they just flat out don't have it. Customer service is lacking you have get the staffs attention in order for them to acknowledge you . I put my order in online went to pick it up I get there and they tell me they don't have 4 out of 6 cookies I ordered. Fine , So I ask for a refund the young lady informed that she is unable to do a refund and she would have to send a text message and a picture to her manager. I didn't feel like going back and forth! Please tell me way staff members are unable to preform refunds and there was no manager or supervisor or team lead there to do so? I have yet to receive my refund so this location has charged me for something I never received! read more

Crumbl - Waldorf - Cookie I ordered and wasn't available! Haven't received refund yet ! - Bakeries Near Me - Waldorf, Maryland

New location alert!! We stopped by to see what new flavor this location in Waldorf had. We got chocolate chip, confetti, biscoff, chocolate pie, and snickerdoodle. Cookies are huge so you don't need a lot. Plenty of staff members, who all looked happy to be there. The place smelled like cookies from outside. If you want something sweet that will last a few days, grab you a cookie from crumble read more

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This is my second time going to Crumbl to purchase cookies. This week was the cookies were associated with the Kardashians. Friday night at 8pm, I attempted to go to the store and it was jammed back. On a rainy Friday at that. I'm not usually out that late on a Friday, so I wasn't sure if that was normal. So, I tried again midday Saturday. I ordered my cookies ahead of time thinking that would help. I arrived at the store at my pickup time and checked in. I waited about 40 minutes for my order and the store was jammed back with waiting customers. In addition, there were only two employees working. I'm not sure of their names but my hat's goes off to them. I tried to go back into the app to leave a tip because they both deserved one. They were two relatively young employees and despite the circumstances they were dealing with (also started to run out of cookies), I have to say they did a pretty good jobs. They didn't have any attitudes, responded calmly to customers whom gave them an attitude and the young man thanked everyone for their patience. I'm telling you there to be at least 15-20 waiting customers in store. I was so pleased how they handled everything and for that I would definitely recommend going to the store but geesh 40 minutes for some cookies. Now that was a bit much. read more

This location has not been open very long Maybe a year to 16 months old. It is extremely dirty and gross. I have been five times and every time they are out of what I want to order. I can go all over the US to any other Crumbl and never have I seen or been told that an item is OUT. The Waldorf, MD location is horrible. The staff are rude and you feel like you are bothering them when you ask a question. The California, MD location is always on point. So is every other Crumbl I have visited in South Carolina, Tennessee, Oklahoma, Kansas City, and I could go on. How could one location be so bad and all the others are great. Do yourself a favor and make the drive to another location. It will be well worth it in the end. This location will only disappoint you. Before I wrote this I looked and everyone is saying the same thing. I had no idea until I went this past week and thought, why every time I go are they out. How can a business operate if they are always sold out. I am trying to figure it out. It seems to be the norm. Very disappointed in this location and the entire experience since they came to Waldorf. I will reiterate. I have never experienced this at any other location but this one. read more

Cookies are yummy. My order came out fast. The details on the cookie were skipped on one cookie. It was supposed to have a garnish and didnt. But they were delicious. The box had icing on the bottom because the counter needed to be wiped off. Just kids in there not detail oriented. Otherwise an ok experience. I love the cookies so I will be back. read more

Everything I ordered was in order. While a bit busy the service was adequate. It's always a quiet space with a welcoming atmosphere.

Ordered 4 Kris yellow cake, 1 Kim snickerdood & 1 dbl chocolate chip. Received 4 chocolate chip & 2 snickered. Finding it almost rocket science to leave a complaint or reconcile the issue. read more

...they use cake mix and Walmart brand topping to make their cookies. No shade, all that I have had has been good. But recently one of their cookies was a cheesecake...i believe it was raspberry...the girl making the order dropped a glob of filling on the counter, scooped it up with her glove and put it on the cookie. Served it to the person in front of me, I cancelled my order. Lol. read more

The self check out machines never work and the staff could be a little bit more friendly, but my dessert always looks and taste great.

This place is the worst No need to preorder your cookies and select at time for pick up. Its never ready or they are all sold out after they took your money the day before. These cookies cost to much to be through this hassle. All they do is say to try back the next day after they have your money. read more

Crumbl - Waldorf - Sloppy and don't look like the picture!! - Bakeries Near Me - Waldorf, Maryland

All three employees were on their phone, no gloves in site touching everything with the bare hands. Phone chargers on the counter where they make the dough. The floors? Completely disgusting, looks like they have never been cleaned. Stuff was all over the place, the cookie warmer where they keep them to put in the boxes was wide open and the one girl just kept smashing it open and closed. I have never seen such a disgusting store, can't imagine they put much effort into actually making the cookies.. safely.. read more

All I can say is ... Delicious!! Don't walk...run to this location. It is so cute and quaint. When you get there, there WILL be a line out the door. The location is small but the taste is huge! I am not a sweet tooth at all, but this place may change all of that. I've been twice in two days. Both times I used their app to order. They have curbside service and that's what I did. I saw the line outside and didn't feel like waiting so I ordered curbside and in less than 10 minutes they brought my order directly to my car. The cookies are large so I only ordered 6 (one of each flavor of the week). The flavors change week to week. My husband and I demolished them! So much so, I went back since I had family in town and ordered the party box of 12 cookies...absolutely delicious. So far the service has been good and the app is great. You can review your orders, flavors and get notifications when specific flavors are coming. Highly recommend. read more

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The last 4 times I've ordered online there has been something wrong with my order. Half those times I arrived and the cookies weren't ready and I was asked to wait another 20-30 minutes. Today takes the cake I placed an order for a 8am pick up and arrived and checked in through the app. After being 1st in line for ten minutes and seeing there was no one boxing my order I attempted to go inside. Yes attempted because the young man who was scraping stickers off the front window didn't move he just exclaimed "we ain't got no cookies" to which I told him I had an order for pick up and he said "okay we ain't got it but you can come in". No apologies for the waste of my time. I drove 30 minutes to pick up an order I left without. An 1hour trip and all I got was piss poor customer service. read more

Crumbl - Waldorf - Bakeries Near Me - Waldorf, Maryland

I went when they first opened because I've been waiting on them to open. Since then, I've been back a couple of times. The cookies have great flavor and are huge.More like muffins than cookies with the softness but good none the less. read more

I stumbled upon them being open early Thursday morning while headed to Starbucks. The owner, Coleen (sorry if I spelled you name wrong) was super friendly, her son who was also working there was very pleasant, and the service was excellent! Not to mention the cookies were delicious. This establishment is a keeper and a must visit read more

Crumbl - Waldorf - Crumbl Cookie Front Entrance - Bakeries Near Me - Waldorf, Maryland

The cookies are decent but I am not overly impressed. It's imperative that staff is friendly and inviting to have a successful business. There is room for improvement ay Crumbl cookie. read more

Half of the cookies were not available and the frosting for the brownie was out. Just close!

the workers are so nice and helpful highly recommend , the cookies in my opinion are really good and tasty . Thats also because I have a sweet tooth. read more

This location is always sold out. I have been to the one in Gambrills and the one in California, MD several times and they are almost never sold out. I have tried to place an order at this location almost weekly and they're always sold out. I was super excited about this location when they opened but I still find myself having to travel to other locations. read more

The cookies are always fresh and I love the variety!! Strawberry shortcake & Strawberry Cheesecake are my absolute favorites!! My family loves Crumbl!! read more

I prefer the minis since the other cookies are just too much. They are always quick and pleasant.

Sweet staff. Excellent service! We loved our cookies and the store was super clean. Highly recommend! read more

Crumbl - Waldorf - Yummmy cookies! - Bakeries Near Me - Waldorf, Maryland

This is the worst crumbl location that I have ever gone to. I was so excited to have a crumbl near my home but they continue to disappoint. Outside of the fact that no matter what time you go there they are always sold out. The place is always filthy. The health department needs to come and do an inspection. read more

Absolutely the worst Crumbl I've been to. Stopped in on the way home from work to get the Kardashian cookies, first they can't find our order even though I have the order number, and order on the app to show them it was ordered for pick up at their store. Then they put them all in the regular Crumbl box, while there is a pile of Kardashians boxes right there and says sorry we already put it in the pink box we can't switch it, then I open the box and the order isn't even right. I tipped them $5 when I placed the order because I've always had great experience with kind employees at Crumbl and I extremely regret tipping after that. When I asked if they could swap out one cookie so my order was correct (it was missing one cookie and instead it had two of the same) they acted like it was a huge inconvenience and then finally did it and made it seem like they were doing me a favor. I won't ever come back to this location. I know they probably were super busy since everyone wanted to try the new Kardashians cookies but a smile and "so sorry, our mistake" goes a long way. I don't expect people not to make mistakes but to go on acting like I'm inconveniencing them because their system won't pull up my order and then they get it wrong and are rude about it is absolutely insane. read more

Cinnamon Square is the best. I like tres leche cakes however, my Crumbl order was too dry