I visited this Bruster's on a Saturday afternoon ice cream run while in the area. To meet the sweet tooth fix, it did its job. The ice cream did not taste the freshest. In fact, it tasted slightly like it was refrozen. The line was long and there didn't seem to be a sense of urgency to quickly process through the orders. I do appreciate the ample storefront space that accommodates long lines and those who desire to consume their ice cream on the premises. Overall and OK experience. read more

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I would give 0 stars if I could! There is a line out front and ONE employee working! This is highly unacceptable... Horrible management showing zero empathy for your employees and customers! read more

Too big ice cream scoops. I don't know how they maintain cost of goods sold and make profit. I'm also shocked there's no root beer flavored ice cream - isn't Bruster's a root beer brand or something? lol The service was great - the girl allowed me to try multiple flavors and I really enjoyed her kindness regardless of how long the line grew. The ice cream flavors were tasty and two scoops lasted me 3 days yall. I thought it was a standard 2 scoops these were colossal didn't even fit in the cup dripped everywhere forced me to eat a lot quickly. There are seats outside no indoor. That also didn't help. Go, enjoy read more

Bruster's Real Ice Cream - Horchata tasted delicious, birthday cake had lots of icing - Ice Cream & Frozen Yogurt Near Me - Waldorf, Maryland

Love this place service is good it's a walk up ice cream 10 out 10 close to home we good every Sunday for a treat

Good flavors but ordered online over 30mins advance and order was never prepared until I showed up , defeating the purpose of ordering ahead of time read more

I was in a mood for some good ice cream. My BFF and I stop by on a Saturday evening. We got there at a good time. The line wasn't that long, but started to build as we were waiting. I ordered the Keylime pie ice cream, which was so good. It had chunks of a graham cracker crust and it. Oh my goodness it was so good! You can't see it in my picture, but I also got a new flavor. I can't remember the exact name, but I believe it mango and dragon fruit or something like that. That was really good too. You order at one window and then you pick up at the second window. We may have waited 5 to 7 minutes. But it was well worth it. I will definitely be back! Oh yeah, and I also ordered a sour apple slushy . It was ok. Lol! Nothing to rave about. read more

Bruster's Real Ice Cream - Key Lime Pie - Ice Cream & Frozen Yogurt Near Me - Waldorf, Maryland

Once again, they sent a bogus messages indicating that they have ice cream they didn't make! read more

Bruster's Real Ice Cream - A text message indicating they made ice cream of my choosing, but when you arrive there, they didn't make it. - Ice Cream & Frozen Yogurt Near Me - Waldorf, Maryland

I've been needing to review Bruster's as it has seemed to be the "hot spot" for warmer weather in the Waldorf area. The lines are usually nonstop, and as I write this fully satiated after demolishing my small sugar cone, the line that was non-existent is slowly forming. Word of advice, this is a place to come after Sunday service but come at JUST the right time and you could beat the crowd (1PM-1:45PM). On to the service, the young lady that assisted me was friendly and helpful. I asked her what her favorite flavor was, and as fate would have it, cookie dough was it. SOLD! I slid a $2 tip into the tip jar (hopefully it persuades more customers to tip cash as well), and waited about 3-4 minutes for our ice cream. I opted for a small sugar cone (2 scoops) with a scoop of cookie dough and southern banana pudding. Lately I've been on a BP flavor kick and this one was really good. The ice cream itself was rich and creamy. It wasn't overly sweet and I LOVED that the ice cream was La led to the tip of my cone. It's the small things! My husband enjoyed a 3 scoop regular cup with double Oreo + cookie dough. "My ice cream was bomb!" -Husband This was a great first experience of the local Bruster's location and our family will definitely be back for more! read more

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Went here because the ice cream is typically good. 14 people waiting to order, 6 people waiting to get their orders, and at one point, just one person was taking/making orders. Eventually a second person showed up to help. Watched a third person through the window in back on her phone, and I'm guessing, cleaning for close in 30 minutes... instead of helping out front. It's good ice cream, and the place needs to be more efficient. read more

I come here often, but tonight has been the worst experience. It is almost as if they do not respect their customers. There is one person serving and there must be at least 20 people in line. I am going to have to re-consider if I'm going to patronize the restaurant. read more

It a walk up window ice cream spot with seating outside with umbrellas for shade, from the milkshakes to the sundae's and the scoop cones the portions are very generous, always plenty of flavors the line can get long but the workers keep it moving . I would absolutely recommend read more

Only one person to run the window, slow service is a kind word to say!! I don't believe it's that person's fault but the lack of management I won't return!! Should rank below 1 star read more

The ice cream here is amazing, in spite of the long lines. However, the manager seems to make up their own rules. They inconsistently give those who have the app coupons with every purchase (though today I didn't get one after my $30 purchase). The coupon literally says "One coupon per item". However, I was told that the manager told him to only accept one per order. What was written on the coupon did not matter. The manager is not likely the franchise owner and even if he were, should be following the rules, not making up their own. I will continue to patronize this business but will hold up the lines even more while I make individual purchases in order to use the coupons they gave me, since they want to play games. read more

Soooooo after reading all of the reviews from my fellow Yelpers I was real hyped and excited to finally get the opportunity to try this place! However, after actually having had their ice cream, I feel somewhat let down, *sad face*, but hear me out! I arrived about 830pm on a very WINDY and COLD Saturday night and was the 3rd person in line where I stood freezing. Words of advice incase anyone else gets a mean sweet tooth like me in the middle of winter and decides to come out: Bundle up! The establishment is on the corner of this strip mall and has like an extended over head roof (over where you order) that extends to the street, so the wind was whipping extra hard and made it feel that much colder while standing in line, so bundle up! Anyways, I let the young man know that I definitely wanted chocolate chip cookie dough and that I also wanted a waffle cone, but would like it placed upside down in a cup. He then proceeded to let me know that I could just get a waffle bowl. Oh, really you say?!? So that's what I got! I think my total was like $5 and some change for I believe a regular waffle bowl (which he told me is 3 scoops of ice cream!). Oh, and while ordering up at the window, the SWEET aroma of baked waffle cones is the only thing you'll smell --- MMMMMMM *Homer Simpson voice* Finally, I get home and dig in my ice cream and..... its just ok. Like literally, just ok. Now, when I started to break pieces off of the waffle bowl and mix it with my ice cream, that's when I started doing my happy dance and I heard fireworks. The waffle cone literally made the ice cream 1,000 times better. Needless to say, I ate it all (don't judge!)! Will I be back? Yes, most definitely! The gentleman at the window was SUPPPERRR helpful and their waffle bowl (and I'm sure their waffle cone, too) is just that bomb! I wont get the cookie dough ice cream next time, but I definitely would like to try some of their other flavors. Four stars for the service and waffle bowl (I know, if I mention waffle bowl one more time (haha!). read more

The Ice cream and service at this location is unmatched. The ambiance of this place had very lomg lines. It was definitely worth it as I got the Butter Pecan, Oreo Mint, Cheesecake, Banana, and vanilla ice creams in a large cup. I would not hesitate on going back. read more

Delish. Butter pecan. Strawberry shortcake. Thanks for the recommendation friends! I'll be back this summer!

I was excited to try this place because online it shows a lot of dairy free ice cream flavors that aren't just fruit and my toddler is allergic to dairy so I don't eat it either. It showed chocolate chip and some other chocolatey ones but also says to check with each location. First they have all the lights off inside, like it's pitch black. The open signs are on and it says they're open online so we waited for a few minutes. Finally someone opened the window to help us. I asked what dairy free flavors they have and he said none. Ok... so my husband ordered his. I noticed a bunch of ice/sorbet flavors which almost never have dairy. So I said "wait even the ices have milk?" He said they all have some milk but the blue pop doesn't. So I ordered that for my toddler. While waiting i noticed the menu says that all ices and sorbets do not contain milk. So he either lied or didn't know and guessed which is lazy and unfair to us. Now there's a possibility the chocolate flavors were dairy free but because he didn't bother to go check we couldn't have it. It sucks having this allergy cause all I ever want is some non fruity ice cream and it's so hard to find it without cows milk. When we were eating our ice cream we watched several other confused customers wait several minutes before being helped. We were there to reassure them that it was open, they just keep the lights off. I think they hoped people would give up and leave and that's why it was taking them forever to help someone. read more

Ahhh this is my first time at a Bruster's ice cream shop and my experience was great so I have to let all my fellow yelpers! Prices are very reasonable for the amount of ice cream you get? Hell yes. I ordered for a small German chocolate cake on a waffle cone. I asked the girl how big small is and she said 2 scoops and told myself ok that's enough for me. Also you can sample the flavors of you are overwhelmed by the deliciousness of their titles! My small ice cream was literally for 2 people. It was huge!!! And it came inside of these plastic things that prevent the melted ice cream from making your hands all sticky and gross and I was honestly amazed by that thing lol. Also, you can ask for spoons! It's a great way to share your ice cream and I recommend sharing a small ice cream and ask for a small cup because there's so much in it! They have other things like milkshakes, waffle bowls and all that sweet and glorious things. I'm going back to try more of their stuff. It's a great time to spend a hot summer day eating some delicious ice cream. read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Waldorf, Maryland

My husband and I just love ice cream. When we moved down here 6 years ago, we missed our favorite brand. How thankful we are to have a Bruster's nearby. read more

First let me say This is the BEST ICE CREAM IVE TASTED. I'm not knocking the AUTHENTIC ICE CREAM. I get them the Full 5 Stars on their ice cream. I only have two stars because of EXTREME LONG WAIT TIME, As well as no organization outside of the store. PLEASE, PLEASE, PLEASE organize where people are to stand. When I went to get ice cream the other day, the confusing of where to stand caused me to leave. I understand COVID Changed so much stuff, but please do better. There needs to be clear instructions on the ground where people should stand when ordering and picking it. You all have people just walking up standing around, not knowing where to be and on top of that we stand out there for 30 to 45 minutes sometimes waiting. Please fix this issue. read more

I'm sad that I've lived in Waldorf for years at this point and have never been here. The best ice cream and i do mean the best I've cream in southern Maryland! Sign up on the app and get rewards. I've had cookies and cream as well as banana milkshake and they were amazing my friend had strawberry short cake and loved it. Look do yourself a favor and stop by read more

Overall, the ice cream that I tried (banana puddin) was delicious and flavorful. I definitely recommend trying to flavor out! read more

Bruster's Real Ice Cream - Southern Banana Puddin Regular Waffle Cone - Ice Cream & Frozen Yogurt Near Me - Waldorf, Maryland

Bruster''s Real ice cream is just that!! Really delicious. I will and have stand in line for their ice cream. The customer service is Excellent!!! read more

They guy serving us was super nice and I like the concept of this ice cream place. You can drive up and it's open late and it's very nostalgic feeling. However the ice cream just wasn't that good. I got cheesecake and cookie dough and the cheesecake just tasted like vanilla and the cookie dough tasted just like vanilla wiTH small specks of chips, and then they aadded these "dough bites" to the ice cream. Like they kind of cheated "chocolate chip cookie dough iceccream" by adding dough bites to "chocolate chip" ice cream. The wafffle come was good though. I probably won't come back here, theeres so many other dessert options in this area. read more

Bruster's Real Ice Cream - Ice cream Cone - Ice Cream & Frozen Yogurt Near Me - Waldorf, Maryland

Ice cream is amazing ! Service is slow, but servers are very nice! This ice cream is better then any other spot. It is worth the wait.

Butter Pecan Good quality ice cream. Need more sprinkle on the vanilla ice cream but overall we will visit again.

Great deal, $9 bucks for two waffle cones and a total of 6 scoops of ice cream !!!! Great selection of flavors. Only complaint is that I would have preferred the cherries in the black cherry to be half's rather then full , but that's getting pretty picky. They come with drip guards too which was great and a outfit saver for sure!!!! read more

Bruster's Real Ice Cream - Small , two flavors - Ice Cream & Frozen Yogurt Near Me - Waldorf, Maryland

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We stopped by here because it's a staple in Waldorf. The ice cream is freshly made and they have various flavors you can't find anywhere else. I visited with my mom and nephew. My mom got cherry, I got chocolate and my nephew got cookie dough. We all just loved our ice cream. There was ample seating for us to enjoy it outside and enjoy the weather. Most of the table also have umbrellas which is nice to keep the sun from beaming onto you. The only negative was they was only one gentleman working. Even though he was by himself he got the ice cream out quickly and was very friendly. This will be my summer time go to while the weather stays warm. read more

Bruster's Real Ice Cream - Small chocolate waffle cone - Ice Cream & Frozen Yogurt Near Me - Waldorf, Maryland

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Great Ice Cream! Love this place! Lots of options and the waffle cones are AMAZING. They are made fresh in house.

My favorite is the hot fudge brownie sundae. My kids love the chocolate ice cream and the mango-dragonfruit. They are open until 10 which is a nice treat for later in the evening. read more

Slowest establishment ever. Please allow ample time if coming here is in your plans. It will not be a quick spot. They take forever to scoop ice cream.... read more

I like the chocolate chip and Mint Chocolate Chip ice cream flavors best. I think they make it themselves and the chocolate chips in the ice cream are different from normal chocolate chips. They could be more efficient in their order time fulfillment. read more

Bruster's Real Ice Cream - Pint of Mint chocolate chip & quarter gallon of chocolate chip ice cream - Ice Cream & Frozen Yogurt Near Me - Waldorf, Maryland

Ice cream Heaven....this is the best ice cream soooo creamy and sooooo yummy...I had birthday cake, snickerdoodle, Boston creme, and banana pudding...yup on my idgaf mentality when it comes to indulging in sweets...so the hell with gaining weight from the sugar and excessive calories...this lil lady will be back for more...!! YUM! read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Waldorf, Maryland

GREAT ICE CREAM! I enjoyed it much better than any other ice cream place in the area. Customer service is always great! I will be back! read more

Best ice cream ever. I visit quite frequently - I've gone on busy evenings and quiet afternoons and I've had exception service by the employees. I have also gone on a day where there was a mishap with the freezer which contained my favorite ice cream and the employees did a great job with handling my temporary disappointment (my meltdown lasted a half second :)) as well as offer a flavor that wasn't even on my radar which I now love. POINT is, I have never had an issue with service at Brusters. I appreciate that the owner employs what looks like local teens. I don't have a teen but they seems to be a great bunch. I also had the pleasure to chat with the owner on a slow day - very nice individual. He warned me (and my waistline) about eating so much butter brickle hahahahaha! Sometimes the line is confusing to visitors... Sometimes the customers will see an employee at one of the windows on the ends and will form a line behind patrons that are waiting for their order, then get frustrated with the employee. Its really good ice cream but sooooo unnecessary. Most of the time, they're just kids working, exercise a little patience and understanding. We were all teens before. GOLDEN RULE - if you ever visit a place and see a line, it must be good stuff. Its worth the visit. As mentioned in another review, Bruster's prices are very reasonable for the amount of ice cream you get. I've always had fresh ice cream. I often refreeze mine at home and never have an issue with freezer burn etc. Locals check your mail, there are always coupons/specials mailed out. Good stuff! read more

Noticed Bruester (waldorf) is offering significant discounts but it won't work with your terrible judgment in service. Use to be my go to icecream shop, I just love the birthday cake icecream - however LAST YEAR - I ordered to sundaes to go - banana split & strawberry short ( they have my LAST receipt in their app) I ordered birthday cake icecream in one and butter pecan in the other, got home VANILLA icecream in both. I called and requested a note to account to have a replacement at my next trip, told only if I bought the wrong order back now. CRAZY!!! 1) it's icecream 2) my gas 3) my time but most important I should have gotten what I paid for, so now despite still loving the icecream, despite all the coupons, and other discounts in seeing I will just DRIVE ON BY- GET BETTER COMPLAINT RESOLUTION- a simple peek at might history might have additionally clued you in I am a legit paying customer. Btw I did complain to management- I will just go to Baskins or Dairy Queen now read more

This is one of the best ice cream establishments I've ever been to. They always rotate flavors. All the flavors I've had have a home made taste. read more

Waited in burst era drive thru for 20 minutes. Finally got to the speaker and waited about 5 minutes to be told they were closed at 9:02. brusters for the win read more

I have the biggest sweet tooth and Bruster's satisfied my craving! They have SO many options to choose from. I was overwhelmed with them all. I'm super indecisive so I asked the cashier to try a few flavors. After going through a few, I settled on the banana pudding flavored ice cream and I do not regret it. It was so good! I can't wait to go back! read more

This is a great ice cream shop! Don't be fooled by the fact that you have to order from outside; they are open year-round. With that being said, I went on a Sunday evening on a cold winter night. Luckily I did not have a wait at all when I arrived, but about 6-8 Firefighters popped up right after I ordered. Basically, it's a crapshoot on how long the wait is. Regardless of weather or wait time, it's worth the wait! They have a variety of flavors to choose from. You can get two, three, or four scoops. I didn't mix up a variety of flavors, but I'm sure you have that option. I ended up getting three scoops of Butter Brickle. Yes, they even have rare flavors such as that! It was so good and was of excellent quality. Three scoops was about $5 dollars after tax. The scoops are a generous size and worth the money. read more