Kevin and Josiah provided such amazing customer service at Cold Stone! They were incredibly fast, respectful, and friendly, and they genuinely made our experience so much better. They had us laughing and smiling the whole time while still being professional and attentive. It's not every day you come across employees who make you feel this welcomed. Huge shoutout to Kevin and Josiah for making our visit such a great experience read more

A very disappointing experience. Last night, September 28, at 9:45 p.m., I arrived to purchase a couple of Cold Stone's signature creations. Unfortunately, and much to my surprise, the young man informed me that they were no longer mixing ice cream. He explained that I could purchase a flavor and that he could place the mix-ins in a separate cup. At that point, I realized that everything had already been dismantled and put away. This was disheartening... disheartening because the staff appeared to have closed up shop prematurely; disheartening because of the time, gas, and effort wasted trying to patronize a local favorite; and disheartening because it only takes one instance of poor customer service for customers like me to stop considering a store as a future option. If customer dissatisfaction continues at our local businesses, those businesses will lose customers, eventually close, and our community will ultimately lose options. To that end, as I resorted to purchasing ice cream from the nearby Safeway, two other young women stopped to ask about my experience at Cold Stone. They then shared that they had been turned away altogether. I hope management/ownership takes note and understands that low or nonexistent sales during the final hour of business at this location may have nothing to do with foot traffic. Instead, they may be the result of limited options, disregard for customers, and other questionable practices. Recommendation level: As it pertains to the final hour of business, proceed with caution! read more

Cold Stone Creamery - Waldorf store front - Ice Cream & Frozen Yogurt Near Me - Waldorf, Maryland

Highly disappointed. Haven't had cold stone in a long time. Finally came across this one. Waited in line and was next to order. While waiting the server slipped us and took the order of the customers behind us. Figured he made a mistake, no big deal. Then the next server helped the customer behind them. Me and my family were ignored the whole time. We walked out. Customer service was truly lacking today. Will not be back. read more

I was craving icecream on a hot day. Inside was clean and the staff were friendly. I ordered the strawberry and blueberry cheesecake. Overall, I thought it had decent cheesecake flavor but the fruit wasn't the best tasting. I would try a different item if you are craving something fruity. read more

Cold Stone Creamery - Strawberry and blueberry cheesecake. - Ice Cream & Frozen Yogurt Near Me - Waldorf, Maryland

What what happened to coldstone, Waldorf There freezer. system has been down for weeks now. And the customer service is terrible. I went in to night and they only had about ten flavors available read more

Overall the ice cream is good and the customer service is really good. I didn't give it 5 stars because the two times I stopped by, they didn't have certain advertised flavors and the seating is very limited. Other than that, I definitely recommend this location. read more

I love cold stone ice cream. It is a fun experience. When you go to a location that offers that experience. Today, I asked for two like it sized ice creams. I was given one small and one gotta have it sized. I did question it, but the girl brushed me off and I didn't feel like arguing. It's hot, I promised my kid ice cream and I'm on a schedule. After leaving, we realized the custom creation barely had any toppings in there. We counted 3 gummy bears. Where did the rest go? I've never experienced this before. If you must go to a coldstone, I DO NOT recommend the Waldorf location. Not only that, the girl who served/rang us up seemed to have an attitude. I hope she has a better day, but that's just one more reason I am not planning to go back anytime soon. read more

The female that work there on Christmas Day had a very bad attitude towards customers her face was stink as soon as we walked in. It's had to find good worker in these times. read more

Cold Stone used to have a real wow factor, but the experience here felt rather dull--more reminiscent of a Dairy Queen. The employees came across as somewhat disengaged, and the overall ambiance felt tired and weathered, in a corporate way (not a charming one). read more

They changed their icecream recipe. The icecream now has a greasy texture. The worker wasn't attentive and didn't even bother to take my order. Years long costumer, but I will not be back read more

It's a beautiful day out today, so I figured why not go to COLDSTONE and get some ice cream. I walked in with a smile oh my face, to not only not be greeted, but with what do you want. I overlooked that, then proceed with my order. I've been to this place a few times and it's always the same routine...they make your ice cream, pass it to you, then take you to the register to pay. For some strange reason, this young kid decided to hold my ice cream hostage and said I had to pay first, as if I were going to take off with $7 worth of ice cream. He tried to clean it up and say I was going to ask if you wanted a bag, to which he never did. It was the audacity for me. I will never visit this restaurant again due to such poor customer service, bad attitude, and the audacity! I recommend Bruster's instead. read more

Kids running the store. The store is dirty. Low quality. They couldn't care less about cleanliness and presentation.

I am now in the Waldorf, MD cold stone. Today is Thursday, May 15 at 5:10. I came into this establishment with mom and sister to get ice cream and saw multiple employees using their hands to make dessert items. No gloves! With one employee using her hands to put the waffle cone bowls /chips into cups and then using her HANDS to break off the pieces that went over the cups! She then went to help another employee, wiped her hands on her dirty sweat pants and then returned to touching the waffle bowls/chips. The worker had to touch more than 20 waffle cones bowls while I was standing there. I was very upset to see this. I walked out before I could take a picture! This is unacceptable. read more

Best ice cream in the town great service and wonderful employees The place is completely different from last year read more

Place was DISGUISING..walked in place smelt like pot, trash was all over the floor behind the counter, music was loud and workers were lazy and gave ice cream away for free to two young lady's. Scoopers were placed in crumbs and the cold plate was dirty. Would not recommend this location read more

My husband and daughter we wanted ice cream. I'm not a huge cold stone fan. They were super slow at this location, we stood in line for at least 20 min before being waited on. The line was just that long. And I still don't understand why. Staff rude and unapologetic. But the family enjoyed their ice cream read more

See all

Terrible. This is the second time i've come here & they don't have the ice cream me or my family want. Everything we asked for they stated they were out of, they didn't even give options to accommodate their low supplies. read more

Listen! I'll give a business a few times but this location is really needs to step it up. The customer service is horrible and I can't tell you how many times I've ordered on the app and still have to wait. Not only that the employees just look at you and don't greet you. It's unfortunate because this Waldorf location is close to me but I'd rather drive to La Plata for better service. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Waldorf, Maryland

See all

I'll start by saying this review is a 3.5! Coldstone Creamery has been an occasional treat spot for years. There are many flavors of ice cream and mix-ins to satisfy all of your dessert desires. Both are clearly displayed so you can easily see your options. There's also a clear board of Coldstone creations that you can also customize. Beyond ice cream, there are pre-made ice cream cakes, quarts to-go, and shakes and smoothies. So you're likely covered. I'm not sure about dairy-free or vegan options but I'd love to see those options! The facility is generally clean and service is efficient. The friendliness levels can vary but I've never experienced any outright rudeness. During COVID, masks are worn by employees and everything is to-go. Overall, a good spot to get your ice cream treat! read more

Wow, I'm aghast at the experience here. They have gone in the toilet. No hello how are you, no smile, just depressing. They were out of plain waffle bowls and couldn't charge me the same price for a dipped one even tho they were out of them. No smile, no thank you. No greeting. They need to changeover staff immediately! read more

Piss poorly managed. Piss poor service. Employees on their phones when not on break and it's busy. Most times, employees don't even acknowledge your presence. Fix it or shut it down. Zero out of ten. Would give no stars if I could. read more

I'm hardly the "Negative Nancy", and I do try to keep in mind that we are still very much in the middle of a pandemic--accordingly, customer service may be less than stellar. However, I feel compelled to let ya'll know, THE CUSTOMER SERVICE AT THIS COLD STONE LOCATION IS ABSOLUTE TRASH!!! If you check my track record, I always try to find the good in any business that I patronize and spend my hard earned $$$, but I couldn't with this...and I had time today. Don't ask them about any flavors, don't take your time looking, don't breathe too hard, and you better have your money ready at the register... Two stars because as usual, my ice cream was bomb...but needles to say, I won't be back. read more

I like it. The staff was VERY friendly. I couldn't make up my mind but they didn't make me feel rushed or give me an attitude. I wish I had gotten the name of the two girls working that day because their customer service was quick and polite! My fiance and I got 2 scoops and an extra bowl to split it. So worth it! I got the Speculos special with pecans. And he got something with strawberries. All in all, great service, great prices, and GREAT ice cream. read more

Cold Stone Creamery - a bowl of ice cream - Ice Cream & Frozen Yogurt Near Me - Waldorf, Maryland

Flooded floor with gnats and fruit flies all over the place due to the uncleanliness! I don't remember the last time I've had a decent experience at this location. The staff has nonchalant attitudes, and flipping/swinging hair on their heads while preparing/handling ice cream and just careless to paying customers. This location needs to make some major changes. Luckily, today I was fortunate enough to actually leave with what I wanted versus not having certain ice cream flavors and toppings like normally. Sad! read more

They are always out of ice cream and toppings. The staff especially the girls are too busy talking about personal stuff and hooking up their friends to help paying customers. read more

The store manager of this store doesn't know what customer service is I placed a. Order for birthday cake they delivered me the wrong cake then the manager told me they to tell us they didn't have the so gave us another one what in the world I didn't give my permission for to change my birthday cake order she is very rude and Unprofessional acting as if my fault they delivered the wrong cake What a terrible business no wonder the wait in this store is so long not worth it read more

Not even going to lie. Sometimes the line is a bit lengthy. However, they typically have the best dang playlist to jam to while you wait. Love that. Also, I wish I could remember the young man with the dreads name because he is my FAVORITE employee. Like I gave him a tip and I typically do not do tips at cold stone. (Not in a mean way, it just never occurred to me). Nevertheless, I was like I want this to go directly to YOU! He's so awesome, if he sees this, you know who you are! On to the ice cream. ‍ so rich, so creamy, just on point every time. Like my boyfriend and I have a problem. I typically get Oreo Overload no chocolate chips/brownies instead. It. Always. Slaps! Boyfriend gets cookies and cream filling with a TON of Oreos and just devours it. I groan when I walk in and see a line, but then I'm soon jammin and waiting. It's worth the wait... I'm not crazy about I think the manager older woman, gray short cut. She was wearing no gloves last time I saw her. I don't like that, it's giving unsanitary. Other than that, this location gets 5 starts because the quality music, quality of the ice cream, and the young man that we like some much but cannot recall his name. read more

Customer service is unprofessional they walk away from customers when taking orders without acknowledgement.

I haven't been to a Cold Stone in like, 10 years. And theres one right by my house in Virginia Beach! ha. I can here with some friends before our Spartan race. The staff was very friendly and super fast! I made up my own thing and they kept right up with all my crazy requests. Serving was HUGE and it was spilling all over the place before I even walked out the door. Great stuff! Made my rekindle me long lost love with this place. I got the Founders Favorite and changed the sweet cream for buttered pecan. Holy sweetness it made me want to cry for joy!! Thanks for being awesome Cold Stone! read more

Cold Stone Creamery - A sort of melted Founders Favorite with buttered pecan ice cream. YUM! And HUGE! - Ice Cream & Frozen Yogurt Near Me - Waldorf, Maryland

The management is constantly out of ice cream and toppings. Today no brownies. No chocolate chip, no butter pecan (EVER), no French vanilla, no cake batter...and to "top" it all off no Whipped cream! I literally went to the grocery store and bought some whipped cream for $5 after I used the $5 reward that I earned using the cold stone app. Guess I'm crossing this cold stone off my list of options for me since they never have any options for me to pick from. read more

The ice cream @Brewster's Waldorf was delicious and you got a fair amount commensurate with the price. We had just gotten ice cream at Ben & Jerry's for $20 for 3 scoops! Insane! Today, we got 3 equally delicious scoops from Brewsters for ~$10! What's more is they have non-dairy options made from oat milk!! I tried the non-dairy cookies and cream, and it was SOOOOOOO delicious! It tasted like regular cow's milk ice cream. We will definitely go back to this place whenever we are in town! Today, the service was friendly and fast. We were pleased all the way around. read more

Boy, arrived just in time. Five minutes later and they were lined up out the door. Had to wait about 5-10 minutes, but worth the wait. I ordered a banana split (which isn't on the menu anywhere?) and my wife a minty mint chocolate chip. Both were very good and hit the spot on a warm night. I definitely recommend them and plan to come back. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Waldorf, Maryland

I recently moved to area and was happy to see one of my fave places for an ice cream treat. I stopped by in the evening after work. The line was kinda long but they promptly handled the customers. I enjoyed my coffee lovers ice cream. I'll be back read more

Cold Stone Creamery - Counter - Ice Cream & Frozen Yogurt Near Me - Waldorf, Maryland

Went there a Sunday afternoon and it was just what the doctor ordered (well, maybe not my doctor). I had the Apple Ale mode' warmed and the wife (female) had the Blueberry Something. Hers didn't look as inviting as mine. The employees here were nice and patient without the attitude. You know NICE and not act as if they are paying me to visit their store. I'll Be Back here and will tip well for good service! read more

Being a FL native we eat icecream year around. Winter time...no lines, immediate service & welcoming employees. Used a coupon, paid for 2 received 1 free. Can't remember what Hubby & son orders were, but my Strawberry, banana, mango sorbet w/strawberries was lite & refreshing. Next time, I think I'll add pineapples. Yes! read more

Cold Stone Creamery - Strawberry mango banana sorbet w/strawberries (Oops, I already dug in). - Ice Cream & Frozen Yogurt Near Me - Waldorf, Maryland

See all

Great service and ice cream me and my husband come here all the time The ladies are faster than the guys They could use a little more help though. read more

Awesome service and lots of sampling of coffee, sweet cream vanilla, French vanilla, and their latest flavor cookie dough. The children's portions were HUGE...we were full..! The location is in a strip mall with big box shops. We'll stop by on our way home from Busch Gardens. read more

the pictures speak for themselves. flies & gnats in ice cream. dusty counter top........... read more

See all

Look - I love ice cream. I only frequent this location because its close to my house. Whenever I'm having a taste for some Cookie Doughn't You Want Some (cookie dough) or Oreo Overload (cookies n crème) I head to Cold Stone. There is almost ALWAYS a line at this location; however, on this particular visit, I know I stood in line a good 30mins+ (the longest I've ever waited). They only had 3 individuals preparing the creations to which I guess also a manager who would come out the back every so often to re-stock the ice creams and whatever else needed to be replenished behind the counter. The only reason I stood in this line so long was because I had my son with me and he LOVES their Cotton Candy with sprinkles (plus it was hot as heck outside and we wanted ice cream!). So we stood and stood and stood and stood until finally it was our turn. The ice cream made up for the long wait, though! My son and I happily enjoyed our treats while on our way home. I also notice while standing so long that the I believe Favorites menu board had changed. I no longer saw my Cookie Doughn't You Want Some listed, I'm sure they could've made it if that's what I requested, but I was and still am curious as to why it was removed. If you come to this location, pack some patience - The wait is definitely worth it! read more

Cold Stone Creamery - Cotton Candy ice cream with Sprinkles (It really tastes like cotton candy!) - Ice Cream & Frozen Yogurt Near Me - Waldorf, Maryland

See all

Immediately walked in when I tell you no one was in there I was the only person in there so I'm thinking it's gonna be quick and easy right. No the dude was making a ice cream Sunday for who I have no clue cuz no one was in there but employees. There was two employees in the back doing nothing a lady by the waffle machine doing nothing.no one wanted to serve. Standing there for 10 mins with only me as a customer in the store why was I not ordering yet ..I proceeded to walk out read more