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Crumbl cookies has become a favorite dessert in my household. Kids bargain chores, and I may not win the healthiest family award, but once in while I think it is okay. The challenge is to only have your favorite to be tossed away the week after since the menu is changed every week. On the other hand you'll always find a new favorite pretty soon again. The shop in Vienna is always clean and presentable. You are always greeted by the employees and up to now, I have no complaint other than it is quite pricey. But if you haven't tried the cookies, you should ASAP!
It's a small yet cute shop to go for oversized cookies! A bit pricey for a cookie, but more than enough to share! We got a 4 pack box for a work event. I tried the Milk Chocolate Chip, Snickerdoodle Cupcake and Classic Pink Sugar. The milk chocolate chip was the best out of all of them. The others had too much icing and tasted too sweet for me. The interior looks modern and clean with some outdoor seating. There are limited parking spaces in front of the store, but there are plenty nearby. The service was good and the staff were friendly. Maybe there will be a cookie I would like more from their rotating menu!
Am I the only one I know who doesn't love this place? I admittedly have a sweet tooth but my teeth were positively in pain after a bite of the chocolate Oreo cookie; as good as it was, it was sugar-overload. I also had a raspberry cookie (reminded me of a Linser tart), which I liked much better. I do like that these cookies are served warm; this place reminds me more of a donut or cupcake shop rather than a 'cookie' store. In fact, these cookies are so big they are practically cupcakes (sometimes with nearly as much toppings). If you think this is a good thing, then Crumbl is for you. PS - you have to order the smaller cookies in advance; only the ginormous ones are available in the store.
Crumbl Cookies showcases aesthetic cookie selections in the Vienna area. However, I found the cookies to be way too sweet and had way too much icing on them. I ordered the blueberry cheesecake and the Galaxy Brownie and found the latter to be disappointing. It didn't taste much of a brownie nor a cookie. It was too sweet and also lacked a lot of flavor. As for the blueberry cheesecake I found it to be the best out of the two. The gram cracker base was pretty tasty and the cream cheese frosting emulated the cheesecake part quite well. However, again, the dessert was way too sweet for my liking. Parking-wise, there's only a few spots to park outside the establishment, as they share a small lot with neighboring vendors. I managed to park in front of Walgreens and just walked over from there. Overall, if you're looking to find something light and sweet, I would look elsewhere, but if you have a big sweet tooth or are just really craving a cookie, this spot's for you.
My 14-year old son wanted to try this place in Vienna (near the intersection of Park St. and Maple Ave.) after hearing about it from friends. I had mixed feelings about visiting here. On the plus side, the interior is chic and modern with 2 kiosks for placing an order. There is some outdoor seating, but only a single bench inside. Also, the pink boxes are cute and distinctive. The cookies are huge - and are like cupcakes. I'd give them 4 stars for the slick appearance of the store. On the minus side, the cookies had way too much sugar and were cloying. Maybe a 4-year old would like the excessive amount of sugar (i.e., a diabetic's dream), but I think Crumbl Cookies should aim for a more sophisticated palate, especially for $4 per cookie and $16 for a box of 4 cookies. For the taste of the cookies (and value for the price), I would give them 2 stars. Unfortunately, I don't think Crumbl Cookies will be operating 5 years from now (in 2027) unless they significantly improve their product. The slick boxes and large size of cookies were novel enough to convince VC investors, but I don't think the taste meets expectations (IMO). Perhaps they'll improve in a year or two, but until then, I don't think I'm coming back.
First off, I think this place does a great job at making cookies. I thought about giving a 4 star, but I'm rating strictly on the taste of the coookies. For me I give a 3. The chocolate cookie is very good, as well as the snicker doodle and oatmeal with icing. For me, a majority of the cookies have too much icing on them. The snickerdoodle has the perfect amount for me as well as the oatmeal, but other cookies are smothered and loaded like a baked potato. They are very creative with their style of cookies and offer 6 options to buy from on a weekly basis. Ranging from flavors like orange creamsicle, which by the way I would never buy, so maybe they get too creative at times. Overall you will enjoy your cookie experience, come give it a try.
I had been wanting to try Crumbl for quite a while and ironically I was driving in NoVa when I came across this one along the way. The signage is very conspicuous from the street side hence the reason I was able to recognize it while driving. An overall OK experience however I was expecting a bit more in the flavor department. I just didn't get the bakery-flavor vibes I was expecting. I was anticipating a bit more from what is a dedicated cookie shop. I got frozen cookie dough vibes on this occasion. Not knocking frozen cookie dough, but if you've had enough of them you certainly can distinguish it from fresh cookie dough. Again, not a bad experience however I was expecting a more unique experience and one in which they distinguished themselves from other novelty cookie shops considering the hype and advertising. They seem to have a rotation for their cookies on a weekly basis and of course they offer seasonal flavors. I'll give them another shot if I'm in the area again. Give them a try.
I really wanted to like this place but It's not that good. Let's start with the good. The place is clean and nicely lit. The staff is nice and friendly. My order was served very fast. Now let's talk about the cookies. What makes them unique is that they are huge. They look great but don't really taste that good. The sugar cookie just crumbled when I tried to pick it. The taste was not that good. The chocolate chip cookie doesn't taste like chocolate. It tastes like butter and sugar. I would rather buy the premade cookie dough from the supermarket. The ice cream was good. In the end taste is a matter of opinion. You should try them for yourself. A lot of people like them. My daughter likes it. I will drive up to Levain Bakery for my cookie fix.
I am a true crumbl fanatic! I love trying the new flavors each week, and last week's flavors did not disappoint! I tried the Kentucky Butter Cake, Milk Chocolate Chip, and the Chocolate Cake Batter! The Kentucky Butter Cake was so yummy (coming from someone who prefers cake over icing). Overall these flavors were very good! When we arrived there were people already at the kiosk, however, a woman at the front gladly took our order and brought our cookies out within a couple minutes! A great experience, clean store, and delicious cookies!
These cookies are certainly cute, but I really fail to see what the hype is all about. I had a sugar cookie and a Twix cookie. You order at the kiosk and wait for an employee to bring you your order. Upon receiving my cookies, they were ice cold. I thought that was quite odd for a bakery to sell cold cookies. I took the cookies home and my daughter and I sampled them the next day. That sugar cookie is wayyyyy too sweet, it made me nauseous. It was crumbling, im not sure if that is intentional, but ugh! No ma'am. The Twix cookie was just ok, I would not return, but I wanted to sample them since I saw people eating them on TikTok. All in all, just no...the target and Wal-Mart sugar cookies taste better, lol, sad but true.
Pricey but worth every penny! Ordering has been a breeze when I used the app. I usually order ahead of time and my order is usually ready by the promised time. It was easy to see which flavors were available each week. Really loved the holiday flavors! Always a treat to stop by and grab several cookies! I would suggest utilizing the app for convenience and of course Crumbl points!!
I'll be honest, I don't always like every flavor of cookie that Crumbl makes, but since the menu by changes weekly, there are always new flavors to try. Keep in minds, this particular store doesn't take cash. I'm not sure if the other stores in the DMV take cash or not, but my friend in Arizona said their store takes cash. There's seating right outside the the store, but none inside. Considering how busy the store is, they generally are pretty quick at fulfilling their cookie orders. When they're super busy, make sure to place your order on the screens to the right, instead of at the cash register. When they're slammed, there may not be someone working at the register and might not take your order and just leave you hanging... learned that one the hard way. But four out of five stars. Give them a try!
This place is dangerous. It smells so good in here. There are 4 different specialty flavors that change each week, but 2 flavors (milk chocolate chip and chilled sugar cookie) are always available. The bakery is clean, neat, and organized. You may place your order with a cashier or use their touch screen ordering system (there is hand sanitizer available). Employees are friendly and wrapped up our goodies neatly. We tried the Party Box and boy was it a party in a box. Each cookie looked absolutely delicious and tasted even better. Super fresh and well prepared. Some of our favorites would have to be, Milk Chocolate Chip, Berries N' Cream, and Classic Sugar Cookie. I'm so glad we got a chance to try this place out!
2 months ago
Business owner information
Alex S.
Thanks for the sweet review! We’re thrilled you love our gourmet…
First time ever to Crumbl Cookie. I heard lots of great things about it. But I know it's also expensive. Walking into the bright store, there were self order kiosk screens to pay via credit card or up front cash/credit. But the thing that hit me in the face was the overwhelming scent of baked sugary sweet vanilla. It bashed me in the face. I had a headache after being in there for a minute. I had my son order a 3 mini cookie sampler for $9.99!!! OUCH! Pineapple whip, chocolate salted toffee and milk chocolate chip. The quality and taste is really good. But $3.33 per mini cookie is absurd. Good experience tho. Maybe once a quarter treat. Maybe a semi-annual thing. Won't buy the larger cookie tho. Way too much! read more
Business owner information
Alex S.
Thanks for sharing your thoughts! We’re glad you enjoyed the cookies,…
Sorry, I'm not a fan of Crumbl. Yesterday, we picked up a couple Chocolate Chip Pecan cookies. Probably one of the poorest chocolate chip cookies I've ever had. They were truly awful. It's Baking 100 to know that you do not dump cinnamon into chocolate chip cookies. But they sure did at Crumbl. Not sure the cookies actually had pecans either. All I could taste was lots and lots of cinnamon. Epic fail! At the least, Crumbl could have warned that these were actually cinnamon cookies. I wasn't fond of how to order cookies here either. They have electronic kiosks where you can order. But I was befuddled because the kiosks opening screen just shows the different packs you can purchase, not what kind of cookies they have available. I asked a girl working there what cookies they had, and she punched one of the packs on the screen and then a doing a couple more taps inside the pack , she revealed the cookies. But I was at a loss how to buy an individual cookie on their kiosk so I had to get assistance on that. read more
Business owner information
Alex S.
Hey Jens we're sorry to hear about your disappointing experience. We…
Crumbl cookies has become a favorite dessert in my household. Kids bargain chores, and I may not win the healthiest family award, but once in while I think it is okay. The challenge is to only have your favorite to be tossed away the week after since the menu is changed every week. On the other hand you'll always find a new favorite pretty soon again. The shop in Vienna is always clean and presentable. You are always greeted by the employees and up to now, I have no complaint other than it is quite pricey. But if you haven't tried the cookies, you should ASAP! read more
Business owner information
Alex S.
Thanks for the review Amir! We can't wait to welcome you and your…
6 months ago
Business owner information
Alex S.
We’re sorry this visit left that impression and would love to learn…
10 months ago
3 years ago
It's a small yet cute shop to go for oversized cookies! A bit pricey for a cookie, but more than enough to share! We got a 4 pack box for a work event. I tried the Milk Chocolate Chip, Snickerdoodle Cupcake and Classic Pink Sugar. The milk chocolate chip was the best out of all of them. The others had too much icing and tasted too sweet for me. The interior looks modern and clean with some outdoor seating. There are limited parking spaces in front of the store, but there are plenty nearby. The service was good and the staff were friendly. Maybe there will be a cookie I would like more from their rotating menu! read more
10 months ago
Business owner information
Alex S.
We're sorry for the letdown, Lydia! We appreciate your feedback and…
3 years ago
Am I the only one I know who doesn't love this place? I admittedly have a sweet tooth but my teeth were positively in pain after a bite of the chocolate Oreo cookie; as good as it was, it was sugar-overload. I also had a raspberry cookie (reminded me of a Linser tart), which I liked much better. I do like that these cookies are served warm; this place reminds me more of a donut or cupcake shop rather than a 'cookie' store. In fact, these cookies are so big they are practically cupcakes (sometimes with nearly as much toppings). If you think this is a good thing, then Crumbl is for you. PS - you have to order the smaller cookies in advance; only the ginormous ones are available in the store. read more
7 months ago
Business owner information
Alex S.
Oh dear! We'd love to get a few more details so we can look into…
Crumbl Cookies showcases aesthetic cookie selections in the Vienna area. However, I found the cookies to be way too sweet and had way too much icing on them. I ordered the blueberry cheesecake and the Galaxy Brownie and found the latter to be disappointing. It didn't taste much of a brownie nor a cookie. It was too sweet and also lacked a lot of flavor. As for the blueberry cheesecake I found it to be the best out of the two. The gram cracker base was pretty tasty and the cream cheese frosting emulated the cheesecake part quite well. However, again, the dessert was way too sweet for my liking. Parking-wise, there's only a few spots to park outside the establishment, as they share a small lot with neighboring vendors. I managed to park in front of Walgreens and just walked over from there. Overall, if you're looking to find something light and sweet, I would look elsewhere, but if you have a big sweet tooth or are just really craving a cookie, this spot's for you. read more
2 years ago
4 years ago
My 14-year old son wanted to try this place in Vienna (near the intersection of Park St. and Maple Ave.) after hearing about it from friends. I had mixed feelings about visiting here. On the plus side, the interior is chic and modern with 2 kiosks for placing an order. There is some outdoor seating, but only a single bench inside. Also, the pink boxes are cute and distinctive. The cookies are huge - and are like cupcakes. I'd give them 4 stars for the slick appearance of the store. On the minus side, the cookies had way too much sugar and were cloying. Maybe a 4-year old would like the excessive amount of sugar (i.e., a diabetic's dream), but I think Crumbl Cookies should aim for a more sophisticated palate, especially for $4 per cookie and $16 for a box of 4 cookies. For the taste of the cookies (and value for the price), I would give them 2 stars. Unfortunately, I don't think Crumbl Cookies will be operating 5 years from now (in 2027) unless they significantly improve their product. The slick boxes and large size of cookies were novel enough to convince VC investors, but I don't think the taste meets expectations (IMO). Perhaps they'll improve in a year or two, but until then, I don't think I'm coming back. read more
First off, I think this place does a great job at making cookies. I thought about giving a 4 star, but I'm rating strictly on the taste of the coookies. For me I give a 3. The chocolate cookie is very good, as well as the snicker doodle and oatmeal with icing. For me, a majority of the cookies have too much icing on them. The snickerdoodle has the perfect amount for me as well as the oatmeal, but other cookies are smothered and loaded like a baked potato. They are very creative with their style of cookies and offer 6 options to buy from on a weekly basis. Ranging from flavors like orange creamsicle, which by the way I would never buy, so maybe they get too creative at times. Overall you will enjoy your cookie experience, come give it a try. read more
I had been wanting to try Crumbl for quite a while and ironically I was driving in NoVa when I came across this one along the way. The signage is very conspicuous from the street side hence the reason I was able to recognize it while driving. An overall OK experience however I was expecting a bit more in the flavor department. I just didn't get the bakery-flavor vibes I was expecting. I was anticipating a bit more from what is a dedicated cookie shop. I got frozen cookie dough vibes on this occasion. Not knocking frozen cookie dough, but if you've had enough of them you certainly can distinguish it from fresh cookie dough. Again, not a bad experience however I was expecting a more unique experience and one in which they distinguished themselves from other novelty cookie shops considering the hype and advertising. They seem to have a rotation for their cookies on a weekly basis and of course they offer seasonal flavors. I'll give them another shot if I'm in the area again. Give them a try. read more
Business owner information
Crumbl C.
Hello Hammed, Here are Crumbl, we source only the highest-quality…
I really wanted to like this place but It's not that good. Let's start with the good. The place is clean and nicely lit. The staff is nice and friendly. My order was served very fast. Now let's talk about the cookies. What makes them unique is that they are huge. They look great but don't really taste that good. The sugar cookie just crumbled when I tried to pick it. The taste was not that good. The chocolate chip cookie doesn't taste like chocolate. It tastes like butter and sugar. I would rather buy the premade cookie dough from the supermarket. The ice cream was good. In the end taste is a matter of opinion. You should try them for yourself. A lot of people like them. My daughter likes it. I will drive up to Levain Bakery for my cookie fix. read more
Business owner information
Crumbl C.
Hi Peps! Thank you for this review. We are so sorry that this cookie…
2 years ago
I am a true crumbl fanatic! I love trying the new flavors each week, and last week's flavors did not disappoint! I tried the Kentucky Butter Cake, Milk Chocolate Chip, and the Chocolate Cake Batter! The Kentucky Butter Cake was so yummy (coming from someone who prefers cake over icing). Overall these flavors were very good! When we arrived there were people already at the kiosk, however, a woman at the front gladly took our order and brought our cookies out within a couple minutes! A great experience, clean store, and delicious cookies! read more
5 years ago
These cookies are certainly cute, but I really fail to see what the hype is all about. I had a sugar cookie and a Twix cookie. You order at the kiosk and wait for an employee to bring you your order. Upon receiving my cookies, they were ice cold. I thought that was quite odd for a bakery to sell cold cookies. I took the cookies home and my daughter and I sampled them the next day. That sugar cookie is wayyyyy too sweet, it made me nauseous. It was crumbling, im not sure if that is intentional, but ugh! No ma'am. The Twix cookie was just ok, I would not return, but I wanted to sample them since I saw people eating them on TikTok. All in all, just no...the target and Wal-Mart sugar cookies taste better, lol, sad but true. read more
Business owner information
Crumbl C.
Hello Shannon! Our frosted sugar cookie is served cold. Our customers…
Pricey but worth every penny! Ordering has been a breeze when I used the app. I usually order ahead of time and my order is usually ready by the promised time. It was easy to see which flavors were available each week. Really loved the holiday flavors! Always a treat to stop by and grab several cookies! I would suggest utilizing the app for convenience and of course Crumbl points!! read more
Business owner information
Crumbl C.
Hello Leah! We are so grateful you took the time to write this…
5 years ago
I'll be honest, I don't always like every flavor of cookie that Crumbl makes, but since the menu by changes weekly, there are always new flavors to try. Keep in minds, this particular store doesn't take cash. I'm not sure if the other stores in the DMV take cash or not, but my friend in Arizona said their store takes cash. There's seating right outside the the store, but none inside. Considering how busy the store is, they generally are pretty quick at fulfilling their cookie orders. When they're super busy, make sure to place your order on the screens to the right, instead of at the cash register. When they're slammed, there may not be someone working at the register and might not take your order and just leave you hanging... learned that one the hard way. But four out of five stars. Give them a try! read more
Business owner information
Crumbl C.
Hi, Janelle. We are so happy to hear about your experience!! Hope to…
5 years ago
This place is dangerous. It smells so good in here. There are 4 different specialty flavors that change each week, but 2 flavors (milk chocolate chip and chilled sugar cookie) are always available. The bakery is clean, neat, and organized. You may place your order with a cashier or use their touch screen ordering system (there is hand sanitizer available). Employees are friendly and wrapped up our goodies neatly. We tried the Party Box and boy was it a party in a box. Each cookie looked absolutely delicious and tasted even better. Super fresh and well prepared. Some of our favorites would have to be, Milk Chocolate Chip, Berries N' Cream, and Classic Sugar Cookie. I'm so glad we got a chance to try this place out! read more
5 years ago
Love the concept that the flavors change each week! If you aren't interested in what one weeks menu is, wait till next week to see the new menu. Their milk chocolate chip cookie and chilled sugar cookies will always be on the menu. The other four cookies change each week. I've tried several different flavors since learning about Crumbl about a year ago. Cookies are served warm and fresh out of the oven. This week (6/21/21) we ordered the peaches and cream, dark dream, chocolate cupcake, and lemon poppyseed. Peaches and cream had the most delicious topping over a soft cookie. Lemon poppyseed was the perfect balance of sweetness and not an overpowering lemony flavor! Dark dream and chocolate cupcake were just as delicious. Although may seem pricey the size of the cookie makes up for it. Usually there can be a line to order so it's easier to order ahead and walk in or do curbside to pick it up. read more
Business owner information
Crumbl C.
Anushka, thank you for the 5-star review. We are so happy you love…
5 years ago
A lot of hype, but honestly just average value. With at least 6 different cookies in rotation, I think the selection is good enough for anyone seeking a sweet fix. These include both more usual offers and somewhat unique cookies. The quality is good, but the price per cookie is a bit high once you factor in the size. You order via a little kiosk. Since I visited during COVID, I will create them for ensuring limited customers were in the store at a time. The staff was also wearing masks and gloves during my entire visit, a strong plus in this day and age. read more
I've visited this spot a couple of times. I started by going random weeks and trying all of the cookies on their menu for the week. The cookies are large so they do last a while. My latest approach has been to just look on instagram or Facebook before to check the flavors of the week and commit to only 1 cookie so I didn't have cookies for an entire week. Overall, their cookies are tasty but they're definitely different than other cookie chains like insomnia cookies/etc. They are pretty thick and don't usually come across super gooey. They're tasty but I do recommend checking out flavors in advance so you're not stuck with cookies you don't like. They do sell a special cookie cutter to help you cut them into 4. This was a nice buy and I like splitting my cookies this way. This location does get really busy, even with placing my order in advance, I've gotten there multiple times and it hasn't been ready. The parking lot also isn't the best, I'd recommend parking near Walgreens to make it easier. read more
July 2021 - COVID Review: I'm so glad I finally got a chance to understand the hype! I was in the area and they just so happened to have an amazing flavor line-up that same week! The cookies looked even bigger in person. The staff were also so nice and accommodating when I said I was gonna share the box with my husband that has nut allergies. They made sure to clean the surfaces and serving utensils as they packed up my cookies for me. Some flavors may be a bit on the sweeter side for some people's tastebuds. But I love that some cookies are meant to be enjoyed either chilled or warm. read more
Business owner information
Crumbl C.
Hi VyVy!! We are so thrilled that our employees provided you with a…
1 year ago
Business owner information
Alex S.
That's very kind of you, Susan! Thank you for choosing us!
5 years ago
For my first time trying this place, it exceeded my expectations. I have heard about this place for a while, but it seemed overhyped just for cookies. I need to come back again and try more flavors. Cookies: So far, my favorite one is the golden oreo! The sweetness is just right and it has that original golden oreo taste baked into a cookie! The brownie one was too sweet for me, but I am not a huge chocolate fan. The confetti looking cookie was pretty good, unlike the cake cookies you see at a grocery store. The peanut butter one tasted real and natural. Beware of the frostings on these cookies, theyre very sweet! read more
1 year ago
11 months ago
Hold on...scarfing down a box of cookies right now as I'm typing... DON'T JUDGE ME!!! ~ We're in a pandemic! Okay but...in all seriousness, if you haven't tried Crumbl yet, you're missing out! These cookies are my latest obsession, all the rave, and more. And I'm here to tell you... YES, they ARE worth the hype! They have made ordering cookies easier than ever with the multiple ways you can order. With the Crumbl app, you can place an order for pickup and set a time when you're ready to pick them up, and just park in the designated curbside parking space, and they will bring your cookies out to you. Warning: The parking here is a bit hectic, so I would pick a reasonable time to go (not rush hour), or you'll be stuck waiting for drivers to come in and out. You can also order for delivery, however, you have to be within range for them to deliver, which kinda sucks if you live more than 15 mins out the way. Finally, you also have the option of showing up to the store and placing your order via the iPad or to the cashier in front. Either way, you get to pick out of the same selection of cookies, and you can wait outside until they're ready and they'll bring them out to you. What I LOVE about Crumbl is their simplistic design and their business model that makes everything super efficient to order cookies. Some things to note about Crumbl: their cookie flavors change weekly, but they will most likely always have the chocolate chip flavor. I have tried some pretty unique flavors like the Pumpkin Chocolate Chip, and the Frosted Poptart with a strawberry filling. They have only three options for sizing when you want to get more than one: either 4 cookies in a box for ~$14, or the party box, which comes with 12 for ~$34. While the cookies can be pricey, they are HUGE cookies that are well made and taste amazing when they're fresh and warm! It's perfect for catering for a get together or parties when you want a quick and easy dessert. I definitely recommend trying them if you haven't! read more
You order on the tablet or online, minimizing human interaction which works out during the pandemic. They have 2 classic flavors and 3 they keep changing every few days (I think?) The cookies are fresh, warm and lovely! Salted caramel and the classis chocolate chip are some of our favorites! read more
Business owner information
Mai P.
Shweta, We are grateful and appreciate the time you took to leave…
There's nothing better than a warm goey cookie with a crispy shell baked to perfection - Crumbl missed the mark. The new rotating flavors piqued my interest and tried the Salted Caramel Cheesecake and Salted Nutella cookie. While the ginormous cookies look promising in adorable pink carryout boxes, they are underbaked sugary butter balls with flavors not quite balanced. The Salted Caramel Cheesecake cookie had a mound of thick pasty frosting with a heavy dose of salt. The 1st bite was interesting, but something was missing that I couldn't place my finger on and got a sugar high just after a few bites. The Salted Nutella cookie was like a salty chocolate chip cookie and preferred the Salted Caramel Cheesecake cookie. After several attempts of searching for the perfect bite, I threw in the towel 1/2 way through both cookies. Rather than being topped with a heavy dose of salt, the cookies would taste better salt was added to the batter. The cookies lack the crispy outer shell that makes a cookie so desirable and underbaked. Crumbl doesn't measure up to the hefty $4 price tag. Seeing the mini cookies on the counter was confusing, why are they placed there if they aren't offered on the regular menu (only for catering)? Quite disappointing, the mini cookie is a great way to try a variety of flavors without having to commit to a giant cookie. Crumbl was fun to try, but didn't hit the sweet spot. Insomnia Cookies and Wegmans are my go to! read more
Business owner information
Crumbl C.
Hi there, we are so sorry you feel this way! Feel free to reach out…
6 years ago
Yummy cookies & amazing service! Personally, I'm not a fan of cookies with frosting (like the ones from the grocery store - either you love or hate them lol), but these aren't your average cookies. These bad boys are thiCc and flavorful. They are chewy on the inside yet have the perfect amount of crisp on the outside, just how I like them. The OG chocolate chip cookie is my favorite. It's not overly sweet and is stuffed with choco chips. It's so huge that I eat it in rations. We picked up a party box last week and the Nutella-filled cookies we ordered mistakenly had jam in it. I informed them and they were quick to remediate/make-up for the issue with no hesitation. We brought them to a small party & our fam loved them - the party box (12 cookies) was plenty enough to share amongst our group. Disclaimer: Obviously if you get cookies + icing prepare for a sugar rush. Over the phone, the employees have all been genuinely pleasant. They switch up their creative flavors weekly (only choc chip is consistent for now) so check their website/IG for updates. They also sell ice cream, but I have yet to give it a try. Curbside pick-up/order ahead is available. I've been baking cookies all my life, so glad to have a tasty go-to spot when I don't feel like working for it! #treatyoself read more
6 years ago
A local family just opened this cute cookies and ice cream shop. You can purchase them individually or mix and match by the box. We went with snickerdoodle , funfetti, honey graham cracker and chilled sugar. They are BIG cookies!!! I've only tried one of the flavors so far....snickerdoodle and it was so delicious. Just the right amount of frosting on top and sweetness. I bet these cookies served warm would melt in your mouth. In addition to cookies they also sell ice cream! One stop shop for a yummy treat. Cookie menu will rotate weekly. Go support this new business!!! read more
2 years ago
I stopped by crumble recently to pick up some of their new flavors. This is becoming a weekly habit. If you don't know they come out with new flavors of the week on Monday to Saturday which makes it pretty cool because you get to try different flavors on a weekly basis. I remember the first one I had and the cookie itself was amazing but there's always a feeling that I will come back another week but it's been about three months now. I'm not mad but I'm hopeful. The highlights of this week or Red Velvet an Oreo. The Red Velvet was awesome no complaints but the Oreo was amazing. Hope you get a change to go. It's closed on Sunday. read more
4 years ago
4 years ago
Never tried Crumbl cookie until now because so many people talked highly about it. But I think it's nothing special (to me personally). Love and hate the weekly menu -- I do like the constant change, it gives you a variety of options. But at the same time, what if at the time I want crumbl cookie, no flavor that satisfies that craving is available? So, as a first timer I didn't want to get the normal chocolate chip, so I decided to go with the mooncake cookie. I typically go for something chocolate, but wasn't into anything TOO super chocolatey, and didn't want anything minion/sugary related. Kind of disappointed that the mooncake cookie just tasted like your average sugar cookie. I didn't really taste anything almond in the filling. And the design wasn't even there... it looks nothing like the photo lol. Customer Service at this location sucks. We were the only ones that walked in, and there was no greeting what so ever. No "how can I help you", nothing. I had a voucher to use and I was telling the cashier if I can use it? She was so rude about it and gave so much attitude. Girl, if you hate your job so much, why work there? Maybe I just chose a bad week to try flavors. But not sure if I'd come back. read more
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Do they serve vegan cookies?
No they do not, their line up avoids vegan cookies due to being an open kitchen and cross contamination. Same answer for gluten free.
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Crumbl - Vienna - bakeries - Updated May 2026
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