Absolutely love their cookies; i love how they change weekly. Their service is always fast

So quick and friendly! We love this location! Cookies are always amazing. Such a chill location.

I can run a marathon faster than they can hand me a box of cookies. Slowest Crumbl location in history.

Quick and delicious!!!! I love the mini desserts! They offer a wide range of quantity from single item on up.

This place is a dump. No decor. Walls and floors unfinished. Zero seating. Looks like a warehouse and no up-keeping. The desire to go there would increase greatly with some aesthetic. Not everyone was wearing hair nets our last trip. read more

Great desert to gift, I like the staff in my store, and the variety of flavors. This is my savior when it comes to pumper my team

Every visit they have awesome customer service and amazing desserts. Would highly recommend

Love this places Never a better cookie place I love that they came out with mini cookies read more

This is a busy spot most times. We've had a couple of times where we've had to wait awhile or have ordered ahead and still had to wait a bit, but overall we've had a good experience here. We typically try 4 cookies and cut them into fourths so we can try each of them. read more

Walked in this morning and the staff was noticeably arguing and no one greeted myself or the other guest or offered any assistance. The Dubai brownie is advertised on a sandwich board but it's sold out so that was frustrating. This location needs more attention to cleanliness read more

Excellent customer service! Delicious cookies! And my daughters were gifted a free cookies on their birthday! So sweet! read more

Crumbl - Tatum - Deliciousness - Bakeries Near Me - Phoenix, Arizona

Great cookies! I like the different flavors each week. Service is friendly and clean

This store needs management help! I waited for 30 minutes for one cookie. ONE COOKIE! And in the end, it was the wrong cookie! I was so done I just accepted it. There were 19 people waiting in the store at one point and no cookies were being boxed up. No one offered to help the lone boxing girl as she played around with the iPad. I could not believe the other 3 people just silently warming up frosting or whatever as more and more people piled in the store. You'd think maybe the three employees could they could pause what they were doing to get some orders out and then resume. Not an option apparently. No one had any sense of urgency as they casually strolled back and forth. Genuinely this poor girl would get one box of cookies out every 5 minutes. I wanted to step in and do it myself. Absolutely ridiculous. read more

Crumbl - Tatum - Just all 19 of us waiting for 30 mins - Bakeries Near Me - Phoenix, Arizona

Delicious after dinner treat, easy and big enough to share . But oh man, bring the large wallet ;-) haven't tried their ice-cream, but that's on the bucket list for next visit. read more

I walked into crumbl around 10:40 this morning. Before I ordered I was immediately told they were out of Dubai chocolate brownie, Strawberry Cheesecake, and pink velvet cake (regular and mini). This was 1/2 the menu. I asked when they would have more of the strawberry cheesecake and was told he didn't know but I could call at 1 and they might have it. I was the only one in the shop aside from a woman picking up an order. I held the door open for her and she told me she has to force herself to come into this location and they were terrible. I waited about 10 minutes for my order even though there were approximately 4 workers there. The cookies I received tasted fine, however they were cold (like they'd been taken out of the fridge). I'm not sure how they could be out of cookies so quickly. Hopefully this was a rare occurrence. read more

The cookies are delicious, and I love the new selection of cookies each week. Friendly attentive employees. Clean facility read more

The worst crumbl location I have frequented. Unfortunately this is the closest crumbl to me but it has really turned me off the brand. Not only does my order get messed up every time (I check in the car now and there's always a cookie missing that I ordered or a cookie I didn't order being replaced without my consent), there's never an apology from the workers. On one occasion I checked the cookies in my car, went back to get my order fixed and the teen scoops the two wrong cookies out and places them back into the tray for the next crumbl customer....is there no concern I could have mishandled the cookies in my car? Makes me wonder how many of my cookies have been in unsavory places prior to ending up in my pink box. Plus anytime I've ordered ahead online (mind you this is 30 min to an hour prior to pickup), they don't work on the cookies until I get there...making them 20 minutes or so late based on the time the app gives me for pickup. What's the point of ordering ahead if it does absolutely nothing? Fix your system or the teenagers who aren't utilizing the system properly. read more

Crumbl - Tatum - Bakeries Near Me - Phoenix, Arizona

I loved Crumbl when they first opened. I thought they were pricey back then, but was reasonable enough for a special treat or occasion. Prices have since increased to a point where it's rare that I go there. Now, on top of paying even more, they have become lazier with making the cookies. There were no customers in this location when I went inside to pick up my online order, yet they couldn't spend the extra 2 seconds putting a reasonable amount of toppings on the cookie. Compared to the pic on their website, I feel was shorted. Doesn't seem worth the money anymore. read more

Crumbl - Tatum - This is what is advertised but not what is actually given - Bakeries Near Me - Phoenix, Arizona

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The new owners of this location have done a wonderful job fixing the store up! The teenagers that work there are very kind and love their jobs! read more

The cookies are great, but this location is awful. Every time I've paid them a visit, they are out of stock on a cookie. I understand the features ones are popular and they must run out quickly, but better management of the orders can help with this issue. Also... NEVER ORDER ONLINE for delivery!!! The last couple times I ordered for delivery, I waited over 2 hours for my order. When I called both times, the kids working there don't have a clue what's going on. They lack structure and management. The cookies are good, but for those prices.... I would expect at least better customer service. read more

Always fresh and straight from the oven. That's what I like about Crumbl cookies. I have been to this location over 10 times and have passed along this cookie shop to multiple friends who live off Bell. My favorite cookies are the ones based on candy bars: Almond Joy and Butterfinger. Each time l have visited Crumbl, their selection slightly changes by 2-3 cookies. Always go for their 4-Pack, better deal and you get a variety! Two things that would make the experience perfect: 1) Smiling/More Friendly employees. You work at a Cookie Shop, don't take it so serious! 2) Shorter wait time. Whether it would be opening a 2nd "Clover" Register machine or taking Multiple orders at once, I have waited over 10minutes for my cookies on numerous occasions. Not sure this wait time is necessary? If you are in the area, Crumbl is worth a try. If not, there are multiple locations. Check them out! read more

Crumbl - Tatum - Almond Joy + Butterfinger + Choco Chip + Orange Roll - Bakeries Near Me - Phoenix, Arizona

Best cookies around, good service and great application to order from. Wish they were open on Sundays.

Really good cookies. The are super big! You can choice one cookie for like $3.50 or a four pack or 12 pack. I tried the chocolate chip and it was delicious. Definitely couldn't finish a whole cookie, you can definitely share one. read more

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This is unacceptable!!! WORST Crumbl experience ever. This cookie looks Nothing like the picture and tastes horrible. Be better Crumbl. I'd give zero starts if it were an option. read more

Crumbl - Tatum - Allegedly strawberry shortcake - Bakeries Near Me - Phoenix, Arizona

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So Good! After eating next door we stopped in to see what all the pink boxes we saw leaving the place were all about. WOW! Not what I expected inside, just a big space to bake lots and lots of cookies. The menu is simple, displayed on a screen and IRL on the counter, Big Cookies for single orders and Little Cookies for larger orders. I ordered the staple, Chocolate Chip. Oh Wow. They got this one right. Not too sweet, every bite had chocolate and nuts and the dough was so so so good! I'll be giving the cute 4-box of four Big Cookies as gifts this year. Yummy! read more

Crumbl - Tatum - This is the menu. How easy is this? - Bakeries Near Me - Phoenix, Arizona

I love Crumbl, it's my favorite place for cookies. Picked up from this location and service was wonderful everyone was friendly and efficient read more

love the cookies and his they have variety. this place typically fast and have friendly staff

Don't bother ordering cookies in advance here. Might as well just show up and take your chances with whatever they have left. We ordered a dozen cookies at 3:00 to be ready by approx 5:45. At 6:30 our cookies weren't ready and 4 of the ones a we ordered were sold out and not available. If you can't reserve cookies for an order to be picked up hours later then don't let people order in advance. Get better! read more

I just came in today around 2:00 for my first time everybody was telling me about this place and I had no clue how to order cookies or what flavor to get and I was being real friendly to all the employees. It was the Tatum and Bell location. And this rude lady that look like she was 70 years old told me I don't want your business get out of here we're not buying anything from you .... And I said what? She basically told me to leave I don't want your business. I don't know who the hell she thinks she is but I don't appreciate being treated like that. So I'm not returning ever again to buy $5 cookies that are 3 inches round which is a outrageous. So I want to let the owner know how this employee is treating customers as they walk in. Matter of fact she needs to be fired. I understand you have an expensive building to pay for each month and employees but $5 a cookie is ridiculous. So I'm going to refer everybody not to come to this place because of bad customer service. I have $100,000 car and I was trying to show a employee my car on my phone and that rude 70-year-old Karen told me to leave when I wasn't trying to sell anything. Please fire this lady for her rude customer service read more

Amazing always delicious! Crumble will never fail to disappoint! Love their cookies best cookies out there!!

Cookies are insanely good, but you have to use restraint because they have an ungodly amount of calories in a full cookie.

Best tasting cookies anywhere and great service! Crumble has the most unique flavors as well and getting rewarded with crumbs is nice to get a $10 gift card. read more

Crumbl - Tatum - Best flavors changed every week! - Bakeries Near Me - Phoenix, Arizona

The last 3 times I have ordered here, I've ordered ahead and when I arrive they are sold out of a cookie. Yesterday was so frustrating, ordered at 2 pm for a 5:30 pm pickup for a party - and they were sold out of the Cookies and Cream Milkshake cookie. This was the main reason we ordered Crumbl this week. I don't understand this process; if you order and pay for ahead of time, why is your order not guaranteed? Also, I feel so bad for the sweet teenagers working here that have to deliver the bad news. It should 100% be a manager to come out and apologize. I've also been to the Norterra location which seems much more well run and organized; worth the drive. Would not recommend this location anymore. read more

Love their cookies! I can't stop at just one either. I love the 6 pack so I can try every single flavor.

Amazing work and great job on the cookies! The cookies look great and the cookies taste amazing too

Service is always friendly and the selection is great. I went for the minis this time! read more

Crumbl - Tatum - Minis! Aren't they just cute! - Bakeries Near Me - Phoenix, Arizona

Not bad cookies. Very generous size Tried the chocolate chip and the biscotti lava I am going to go back to try a few more as I think the rating could go up. The chocolate chip was very moist with a generous amount of milk chocolate chips. I would describe them as chunks of milk chocolate After biting into the cookie my mouth was left a lingering warm chocolate yummy taste. This is the cookie that let the rating down. The biscotti lava cookie , three people tried it , was I quote "boring ". I am kicking myself that I didn't get a sugar cookie as that is a good bench mark for cookies read more

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Great service love the the cookies great customer I'm in love with this place so clean and friendly

Cookies late at night seemed like an awesome paper concept that always went wrong - I've had too many experiences with bad franchises coming to a dry, stone cold cookie at 11 PM, the ultimate sobering experience. It's a craving I basically never felt again ever since. You won't have that problem with Crumbl. Monday to Saturday 10 AM to midnight, these guys keep a classic chocolate chip and sugar cookie along with 4 flavors of the week. You might see the price tag and wonder why anyone in their right mid could justify a $27 pre-tax for just a dozen cookies. Just look at the box if you're unsure. Each cookie is honestly bigger than Krispy Kreme donut, with a lot of the icing and stuff they'll do to-order. They keep the cookies in a warmer and will honestly stay that way on the drive home, and stay incredibly soft. If you're dumb enough or have enough friends who need drunk food, a box of a dozen cookies is honestly heavier than a large pizza. You're 100% getting your money's worth in both quality and quantity. Don't believe me? Try it yourself - this whim of a joke purchase ended up becoming some of the best cookies I've ever had out. read more

Crumbl - Tatum - Cookies 7/17/19-7/20/19 - Bakeries Near Me - Phoenix, Arizona

The employees here definitely get paid by the hour and have little to zero motivation to greet the customers muchless even acknowledge the line of customer. They would rather whisper about whatever is more important than the customer. Waste of time here and you are better off going to another location read more