Best cookies + best service. The cashier/baker today was very helpful with all my requests and kind. Highly recommended. Go and visit the store . It's made of a cookie magic read more

Crumbl - Santee - Cookies - Bakeries Near Me - Santee, California

Hello, I'm writing to share some feedback regarding an online order I placed using the New Year's special (six cookies for the price of four). When I arrived to pick up my order, the store was extremely busy and I was informed that several cookies were sold out. I completely understood, especially given that it was New Year's Eve, and I waited patiently. Your staff was friendly and apologetic, which I truly appreciated. My only concern was that one of my large cookies was substituted with two mini cookies due to the large cookie being unavailable. I was not asked about this substitution beforehand, and unfortunately, two mini cookies are not comparable in size or value to one large cookie. In my opinion, four mini cookies would be a more equivalent substitution for one large cookie. I wanted to share this feedback for future reference, as everything else about the experience and the staff interaction was positive. Thank you for taking the time to read my message. Best regards, Lizzie read more

Crumbl - Santee - Bakeries Near Me - Santee, California

Unfortunately I have bid Crumbl a final goodbye. After being a longtime regular customer, NYE 2025 was my last visit. I preordered 6 cookies for the special 6 for 4. I arrived to a line out the door and an announcement regarding the cookies that were 'sold out'. Apparently the preorder did not ensure the cookies would be there when I arrived to pick them up. Most of the cookies I ordered were sold out and I was not interested in what they had left. Order canceled. This is after I've finished other errands, drove to Crumbls, parked and went into the store (in the rain) only to be told that I did not have a cookie order at all. This is not the first time this has happened and frankly I don't need the hassle. If I preorder (and pay) for dessert, I expect it to be ready for pickup when I arrive. Had I known there was no order to pick up I could have gotten dessert somewhere else and not taken the time and energy for nothing. read more

The cookies in this place are amazing, a little sweet to my liking but every now and then I can handle it haha. We got the Snicker Doodle, Toffee, Raspberry and Christmas tree cookie. They were all delicious. I went in Dec 6 at about 9:30-10pm and the service was absolutely terrible hahaha I guess you can say absent. I have to laugh about It, coming into the place you order off the iPad and they hand you the cookies..... The two girls working didn't say a word until bringing out the cookies we got a "here you go".... Maybe I just like interacting with human kind, if you are the type that doesn't want to talk to anyone ever then this is your place. Just hand over your money and you'll get your cookies in return, don't expect anything else. I will not be spending anymore money at Crumbl Santee read more

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I drove really far to get a brownie that I ordered on my app today .There's only one worker working so I waited for a while for the lady to tell me that they don't have any brownies and that they can give me a cookie instead, even though the brownie is a dollar more, she really didn't care. She didn't feel bad. It was an awful customer service experience and also how dare you ask for a three dollar tip every time you order something with this type of customer service. read more

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Quick service, delicious items. The cookies are wonderful and I usually don't have to wait much if at all, made for a quick stop but cute as a button. read more

Always consistent flavors and service. Haven't had any issues and cookies were fresh.

Look the cookies very tasty sweets and offer table to pay I would get lots of cookies from crumble

The short blonde girl with tattoos was very nice and she told us an April Fools' Day joke and made our day!!!!! The restaurant was clean and all the staff had smiles! read more

Crumbl - Santee - dubai cup - Bakeries Near Me - Santee, California

CRUMBL SANTEE Crumbl at Santee is pretty easy to navigate, and if you're travelling by the trolley, it stops right at the Santee stop center! Dropping you right in front of Crumbl. Easy parking on a plaza if you're in the car, place is super clean and nice. Workers were pleasant and polite. We got 4 cookies and the process of using a giftcard was super simple. Cookie were super sweet, but always a good treat to have once in a while! They also added a free birthday sticker, so kind! Overall, great experience, would come again! read more

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The cookies are warm and delicious . Service is good and friendly. Easy to order and are ready to go

Anytime I've shopped here I've been met with a smile and served quickly. Cookies are always beyond delicious! Can't wait to return!

Always quick and delicious. Definitely our favorite location!! Nice area to relaxing and eat

Love that crumble has the mini cookies! They're better if I don't want to share and I can buy more of them and not feel guilty

Crumbl Cookies always feel like a weekly event, and this box didn't disappoint. The cookies were huge, soft, and packed with flavor, especially the warm, gooey center that melts perfectly with each bite. Some flavors leaned a bit too sweet, but the creativity and presentation make up for it. I love how the menu rotates, giving something new to try every time. It's definitely more of a treat than an everyday dessert, but totally worth it when you're craving something indulgent and fun. read more

So the taste of the brownie is good :) but it was raw at the bottom. I had assumed it was just a gooey type of brownie but it was definitely undercooked. read more

Great cookies overall kind of expensive. The Dubai was the best overall, but 8 dollars is a little steep read more

Crumbl - Santee - Cookies - Bakeries Near Me - Santee, California

This place is always clean and super fast and cookies always good. The employees are always super friendly. And I have never had a bad experience read more

10/10 i highly recommend crumbl has amazing flavors and perfect for sweet treat im going for my birthday

I loved the Martha Stewart chocolate chip cookie. I was disappointed that on the free cookie day it said no purchase required but the cashier said no you have to buy something to receive it. So we did and no free cookie. Your cashiers should know the promotion that was advertised. This is the santee one. The cookie we bought is why we did a 4 star read more

It's just so-so .... My kiddo begged me to come here so we tried it. Employees were very nice and welcoming, just cookies ain't my thing, especially at pricepoint read more

Amazing service!! Fun and friendly staff. Love the different rotation of flavors , convenient location

Although often tasty and with typically bright and friendly customer service, given the popularity and high volume of traffic, the Santee Crumbl Location often Crumbl(e)s under the pressure, allowing for errors and imperfections. Just because something is done quickly doesn't mean it's being done efficiently. For instance, here in this image our order was made due to the selling out of one of the popular cookies (understandably so). However, the replacement they provided did not equal the value spent, and it felt as though the staff were too preoccupied with an onslaught of online orders and ongoing customers to make an attempt to resolve it. Rather than ignoring the problem or a potential uncomfortable conversation, perhaps a bit of accountability or initiative could've been shown to maintain the typical status quo of the business. TLDR: Usually Crumbl Cookie is solid (although admittedly rich in flavor and in price) but given their popularity are allowing for customer service to gradually take a backseat. read more

Crumbl - Santee - Bakeries Near Me - Santee, California

Here's a tip for the employees if there are people waiting to use the computers, don't take the last person in lying to do a manual order that just pisses off the people that were there first. Left with out ordering ANYTHING and I had a LARGE ORDER read more

Great cookies very creative. Definitely worth it. I wouldn't go there on a regular basis because that would not be good for my health but it is a fun place to go now and then as a reward for your kid or just for fun. Great service, solid cookie store ambience. All around great place to be read more

Crumbl - Santee - Right outside the store fun place to take your kid - Bakeries Near Me - Santee, California

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Love this place! so yummy! Made fresh in the store your taste buds will love you! Freshly baked in store you can't get any better

Love crumble it's so good love always coming here with my kids and family always the best read more

Crumbl - Santee - Bakeries Near Me - Santee, California

This place is a mess! I ordered online at 10am and because I work 12hr shift I wasn't able to pick up my order till 7:50pm. When I get there they tell me 2 of my items that I ordered are sold out!! Why the fk do they not say no guarantee when placing an order? or why the fk do they not contact you to at least let you know! Wasted my damn gas for nothing!!! What's even more fked up is, I was told I don't get my refund until 45 days!!!! WTFFFFF 45 Days is got damn ridiculous!!!! Now I know why I have never gone!!! I'd give them a 0 if I could!!!! read more

Ordering on the app is the way to go! Staff is friendly and cookies are always purchased fresh as expected

This was my first time to a Crumbl. I learned this is definitely a grab and go place, no decor, no places to sit and very clinal looking. There is a just a screen with the ordering options and an iPad underneath for quick pick up ( I personally dislike a menu on a screen). There is one board when you get to the register that has the available cookies to look at ( no cases) . I had the blueberry cheesecake and it was very good, soft and chewy and they are pretty big. Overall a great experience with ordering, customer service and cookie taste. read more

Crumbl - Santee - Bakeries Near Me - Santee, California

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Great cookie and customer service!!! They always served it warm and my favorite was dubai chocolate!!! Please bring it back to your REGULAR menu... read more

There's no question, the best cookies I've ever had. Not so much a fan of chocolate chip cookies as the chocolate overwhelms the cookie but I am a huge fan of anything sugar cookie. Snickerdoodle, animal cookie cookie, and the ultimate birthday cake cookie. OMG. There's more too I just can't remember them. read more

Crumbl - Santee - Bakeries Near Me - Santee, California

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Employees were so polite and welcoming, and the cookies... mmm, pure delish! Sweet treats + sweet service = win-win!

Best chocolate cookies around. They also have other varieties and change menus on a weekly basis. Easy or order online or in person. Staff is very friendly and helpful on what flavors to pick read more

Crumbl - Santee - Single - Bakeries Near Me - Santee, California

Kids enjoyed the super sweet cookie! Quick service e and clean store was actually very mellow with business. The minis are very thin cookies. Other than that good! read more

Crumbl - Santee - Bakeries Near Me - Santee, California

Placed an order online for pick-up and the service was fast. The worker confirmed that everything looked right.

The experience was so amazing the worker greeted us recommended his favorite flavor. The store was very clean and well kept. I'm definitely going back. read more

Crumbl - Santee - Biscoff cookie - Bakeries Near Me - Santee, California

I love cookie so sweet, so juicy, so nice. I will be back for these amazing cookies.

My go-to dessert place! Most of their cookie flavors have been awesome. Maybe one or two flavors that I've tried didn't work for me. Service is quick too! read more

The amount of times I've been to Crumbl is DIABOLICAL! I can't get enough of these cookies, and the nerve of them to have so many great flavors constantly changing leaving me to wanting more! The Ultimate Peanut Butter cookie is my ALL TIME FAVORITE, can't change my mind! It's to the point where I will buy 4 of them and savor every last bite! I need to buy more and freeze them next time too since it only comes around twice a year I've always loved the pink aesthetic of the store, it's my favorite color! The staff are always very friendly and even will help me decide on a flavor sometimes when I just can't choose lol! Would i recommend Crumbl? Absolutely!!! read more

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