Absolutely immaculate service, people. We're extremely nice and kind and the food was amazing as always

Took my granddaughter to try their new Dubai strawberry cups last weekend and so disappointed honestly for $13 and not even get a full cup or more than 4 strawberries blew my mind. Will never purchase that again. read more

Crumbl - Norman - Crumble Dubai strawberry cups - Bakeries Near Me - Norman, Oklahoma

Not a great location. The cookies they did have, which were four and that's it, were sub-par at best. Not what you are used to with crumble. The chocolate one was still raw. Just a mushy mess. The brookie looks sad with no cookie part. The lemon only tasted like a sugar cookie no lemon. Just a sad day to pay $20 for cookies that aren't any good. read more

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Ordered through the app, paid for a cookie and then when we got to the store they told me they didn't have it available. Girl at the front couldn't make eye contact or even greet us then tells me she will refund me but I ended up having to call the store days later because she did not keep to her word. read more

Crumbl - Norman - Strawberry Cake Cookie - Bakeries Near Me - Norman, Oklahoma

Cookies are so good, will be back! I like the different flavors every week. Service was good, everyone was nice. Ambiance was perfect

When you provide your customer with the choice of paying cash then make that option available. When I asked why I couldn't pay with cash she said, "you can but I can't give you change. it's been like this for 3 weeks." And then when I was a little irritated I had to get a smartass "have a nice day" from the help. Awful Customer Service. read more

9:30 in the morning and they're already "out" of certain cookie flavors?? I'm having difficulty finding a good experience here lately read more

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I just don't understand why this crumbl location just cannot get it together ‍ unfortunately it's my closest location but at this point i just need to stay away because no greeting no customer service just what's your order name and here's your cookies, they do have protocol and a standard and this location just doesn't have it. and the quality is terrible. just the cheesecake alone one was terrible and i paid an extra $1 something for it? so annoying. read more

Crumbl - Norman - Bakeries Near Me - Norman, Oklahoma

Screens and tech not working. Staff not really friendly today. Did not great when entering the store.

Always consistently good! Sweet tooth's have to stop here! Best cookies ever! We love any chocolate one!! read more

Love it when businesses advertise new products and never stock enough for people to try it. Been trying to get the supposed great Dubai brownie for days. Always sold out. Losing customers. read more

Annoying to pre order and not be ready 5 hours later...had to make while im standing there....also sadly disappointed in the service...stood there for 5 minutes before I finally got annoyed and had to ask in a loud voice who do I need to talk to for a pickup....spent 54 dollars on a dozen cookies and tipped 6 online....would definetly like tip back because I tip for good service not to wait and be ignored....I will be calling Monday when hopefully someone older that 18 is working read more

We tried the new Crumbl location in Norman today. As usual with Crumbl, the cookies are delicious. They had a fun variety this week. The strawberry ice cream bar cookie was my favorite and so yummy! read more

Crumbl - Norman - Bakeries Near Me - Norman, Oklahoma

Walking in 2 hours after they open and the girl hardly acknowledged us! Lights were still off and the kiosk machines were unplugged, she looked like she had just rolled out of bed and said that they had 3 of the cookie options that were not available because they didn't have any stuff ready to make them. read more

Using the app is easy and convenient. I can place my order and have my kids pick it up without ever worrying that the order will be messed up! read more

My family doesn't order Crumbl often because I bake, but every now and then they have flavors we want to try so we order. We've enjoyed trying the different Crumbl cookies. read more

The worst crumbl cookie! They have horrible customer service. The manager Jode is okay with his employees talking rude to the customers. I purchased an order and they were done an hour an half after the pickup time crumbl gave. The employees that need to go are Can, Jodee, ext... The cookies were dry. Go to a crumbl cookie or another cookie place that cares about their customers. The crumbl cookie in Norman, OK is awfu! They don't even do their job and that's to look at a screen to know when to have cookies in a box. read more

Love this place!! Everyone is so friendly and the cookies are off the charts! You can never go wrong with a good chocolate chip cookie!

Very friendly service, got the cookies packaged and ready quickly! Thank you guys! Very small front area, would order ahead if you can!

Crumbl cookies are the best!!! The caramel apple pie and lemon glaze are 2 of my favorites. I also love the mango cream one.

I don't know how all Crumbl's run their business, but the Crumbl in Norman is awful (especially the morning shift). I show up and spend $40-$60 at a time on cookies for my work and the service just gets worse and worse. Last time I was there, in December, I walked in the door (which dings to alert the workers that someone is there). They couldn't hear the ding because the music was BLARING. They walked into the back just as I was walking in and I stood there for 7 minutes without anyone ever coming back out. I ordered on the kiosk and three young workers finally came out, turned the music off and "got to work." So today I show up after 8. The door and online says they open at 8. Doors are locked employees are inside working....they know I'm there because they look right at me and they don't come open the door. I'm standing outside in the cold trying to give you my business but you do not care so I will take my cookie order elsewhere. Worst service I have ever experienced in my life on a consistent basis. How are you still in business? read more

My new favorite cookie place. Just know, if you start Crumbl-in, you won't be able to stop Crumbl-in . Get to ordering!

I don't care for the way the service is set up here. Staff has little to none personal contact with customers. The cookies are big and delicious. Kinda pricey for the cookies but I keep coming back so they are that good that I'm willing to pay the price for the cookies. Ambiance is minimal and lobby is to small, they make like that because it's take out only. I wish they had a sitting area that you could buy some milk and sit next to eat your cookie dipping it in milk and then rinse down the deliciousness with the cookie flavored milk. read more

ok so good cookies but bad service fr!!!! not good staffing and they need to be better about helping people! this place is 10 mi away but i would rather driver the 30 minutes to moore then go here because the service it's always busy! read more

the place was trashed and disgusting, we were not showed out cookies before getting them and now i see why not. service was terrible read more

Crumbl - Norman - Bakeries Near Me - Norman, Oklahoma

Worst Crumbl experience I've had. Went in Saturday about an hour and a half before closing. Was hoping to get the banana pudding, but understood that it was the last night of the week and they were out. Instead received a completely raw (not good goey) lemon and chocolate chip cookie. The two rude snippy teens they had working blamed "whoever put them in, which really wasn't either of us". There was a lady in front of me who ordered ahead and they had sold her cookies. There was also a girl who came in behind me who ordered the chocolate covered strawberry and got the wrong topping. The teens again said it wasn't either of them and someone else messed up the topping or it was the humidity. There was no apologies for the 3 messed up orders, and basically we all got told oh well and got refunds. The place was also disgusting and no one had swept it in hours. read more

Bought these cookies in Edmond and they were so good I had to get more, but went to the Norman location and were so disappointed. The first batch were soft, chewy, with creamy icing but these were dry, stale, and tasted old. For $25 a box, shame on Crumbl for selling these! read more

Crumbl - Norman - Mint chocolate cookie- dry and stale. - Bakeries Near Me - Norman, Oklahoma

Love Crumbl, but was kinda grossed out by the amount of flies in the building. I don't ever do reviews (as you can tell). While being prepped, cookies are sitting on the counter which i'm sure attracts the flies. I took a pic of some that I saw while waiting for my order, and zoom in slightly to see some of them. Gross! read more

Crumbl - Norman - Bakeries Near Me - Norman, Oklahoma

Good but expensive...I would recommend for someone to try atleast once and find some of the flavors to go back for.

Love almost everything I've gotten. The warm cookies are my favorite cookies. And a free cookie for your birthday.

This week was insane, all were pretty good except the carrot cake is too sweet. The lemon bar was good but I wish the cookie was partially warm. It's kinda dry cold read more

Crumbl - Norman - April 2nd week - Bakeries Near Me - Norman, Oklahoma

Great cookies. My wife always keeps some in the freezer for me. Probably the best I've ever eaten. Great ice cream too!

Fresh baked Big cookies, with such an imaginative touch to variety. Always the best warm chocolate chip on the menu , but others change and I'm going to look like a dirigible if I eat all the possibilities. Go, now, before I get there! read more

This crumbl location is so good. It's clean, the staff is friendly, and idk how but the cookies taste better than other locations. They put more effort into the presentation here too. Both times I've been to this location, they show you the cookies and then hand it to you in a CLEAN box, unlike the other location I've visited. I live in moore but will drive to Norman for my crumbl cookiesssss read more

Oh boy Crumbl Cookies is now open in Norman! I finally got to try these monster-sized cookies, the first week opening they offered a free cookie if you installed the app on your phone. I felt it was the perfect time to give them a try! The place was busy hopping and the staff so friendly! Along with my free warm milk chocolate chip cookie I opted to try the coconut lime, buckeye brownie and maple cinnamon roll. All were so good! These cookies are so big it's not possible to eat all at once- You definitely can share! The following week we tried the apple pie and s'more brownie! Both were just as tasty! The Crumbl app makes it easy to order and then just go pickup- so easy, plus it offers rewards you can earn. The best part is finding out what the next weeks flavors will be. Try out these cookies you won't be disappointed! read more

Cookies are delicious. I almost always get the cookies delivered and have never had an issue!

Cookies are always delicious and the business model is efficient and fun. Love the colors, fun branding, and customer service.

Absolutely wonderful cookies!! They were huge and delicious. Lots of flavors you can't go wrong.

This place has a wide variety of cookies to select from, I really love the chocolate chip cookie, but not just because I like it but because overall, the quality is a lot better than other places. read more

My boyfriend and I were excited to get crumbl cookies but it was such a disappointing experience. Placed a pickup order, arrived when the order form said it would be ready, stood there for 15 minutes while not a single one of the workers greeted us or asked if we were waiting on anything. Once I eventually told them we were waiting, the worker basically said "they're not done yet" with no apology or any sort of even acknowledgement that we'd been waiting. Then our order comes with the wrong name (close enough to my name and there was no one with that name in line) and one cookie wrong. We didn't think it'd be worth the bother to wait for them to correct it. Good cookies but terrible time read more