I'de never heard of Crumbl until this popped up around the corner. Love that they make the cookies in the shop. And that they have a limited rotating menu, keeps you watching the app to see what they'll have this week. Super quick in and out. Would be nice if they had a few tables, maybe when the weather warms up they could put a few out front. Oh yeah, and the cookies are great too, warm and soft. They're a little less complicated than some of the other cookie shops that have come up in the last few years. And apparently they deliver, which is bizarre but I'll definitely be placing some late night orders. read more

First time at this location. I wasn't greeted at all, and the staff working didn't say a single word to me (I ordered on the kiosk). They also didn't "show me the cookies" which I know is the "Crumbl way." My cookies however were tasty and fresh. Staff just needs to be better. read more

How can you go wrong with Crumbl? Always fresh and delicious. Great variety of cookies. The blackberry keylime cake was great and so was the chocolate covered banana cookie. Box is always cute. Well packed too! read more

Crumbl - Merrick - Bakeries Near Me - Merrick, New York

Great staff, excellent cookies! Everyone is very on the ball and nice. We had gotten a few cookies for the grand opening (via the app) and they were phenomenal! We'll definitely be back! read more

Crumbl - Merrick - Bakeries Near Me - Merrick, New York

The trend of Cadillac cookies seems to be taking Merrick by storm. The cookie prep area was so bright that one expects to see oompa loompas. The cookies are a treat for the eye and, of course, delicious. We had a bit of confusion with their ordering computer so they just skipped the tech and got our order the old fashioned way. An excellent addition to the neighborhood. read more

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I love Crumbl! The presentation from this location is always 10/10. I just wish these cookies had a little less sugar and carbs. I can only enjoy them once every few months. read more

Crumbl - Merrick - Crumbl 6 pack. - Bakeries Near Me - Merrick, New York

Cute concept. But more of an Instagram moment than good cookie. Had the chocolate chip and it came out warm snd gooey. But it was definitely undercooked in the middle. The edges were good, but had to through out a portion of the overpriced dessert because it was subpar. Not a do over. Too many better cookies at the same or lesser price to eat. read more

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This Crumbl I believe is new. It's a small shop. Very bright inside. I go to Pilates close by so I tend to stop in afterwards to pick up some cookies. There is always a line. The staff are welcoming and nice. You can order from the touch screen but I like to order with the staff. When your order is ready, they always show you your cookies before closing the box. I love the pink packaging. The cookies are soft and yummy! Go pick up some Crumbl cookies ASAP!!!!! read more

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I've been to other crumbl locations but this is my first time at the Merrick location. Great service easy to order, clean and fast. They even closed the box in front of us and showed us the goodies before the box was closed. Thank you! I'll be back for sure read more

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I visited this Crumbl for the first time over the weekend. I ordered the 6 pack which consisted of a chocolate chip cookie, red velvet cookie, nilla bean cupcake cookie and M&M cookies. I ordered my cookies via the kiosk and they were brought to me at the counter. The experience was quick. The staff were okay and the establishment was very quiet for a Saturday afternoon. I'll return to try other cookie flavors on the menu as they change from week to week. read more

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I received these via delivery as a mother's day gift and i really wanted to enjoy them (first time) but i found that 5 of the 6 flavors were severely undercooked. I called to ask for any alternatives (weller done cookies) and the woman who picked up up said the best she could do is i bring the cookies back same day and they can swap out. I explained that I am a single mom with a 9 month old and would not be able to take him to Crumbl at 8:30pm and she said there was no other option. Kind of a bummer and a waste of a mother's day gift from a friend trying to cheer me up...oh well. update. i reached out as Alex suggested below and the manager called me a liar. If this isnt the worst customer service i've ever experienced... read more

Crumbl - Merrick - Bakeries Near Me - Merrick, New York

Popped in to grab a gift for my neighbors birthday. There was no one in the store, and a few employees behind the register in their kitchen working. I assumed that I could go to the register and order, as it was my first time there, but was a bit shocked that I was directed to order on a kiosk. Transaction had almost no human interaction, aside from them handing me may order. I also payed extra for them to add birthday regalia, which included a sticker and a string. Have had their cookies before (if you'd call them that? they're more cake like than anything) but probably won't be going back, purely on service alone. read more

Such sweet goodness! At this Crumbl, you are able to order at the front counter or at a kiosk. They have the selection of cookies for the week on display on a big screen as well as on the counter. You can either get a big cookie or now they have smaller cookies. read more

Crumbl - Merrick - Bakeries Near Me - Merrick, New York

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The cookies are ok - they are a little too gimmicky for my personal tastes. Presentation is subpar, and they are not very quick to fix mistakes. read more

I see these cookies everywhere and hear people rave about them, so I bought some to see what's the big fuss. There is none. I'm going to be very honest about this. It was a huge disappointment for me. At $5 per large cookie, it's not very big. I could be paying the same amount for another very well-known cookie brand out there and it's gigantic. Anyway, they say size doesn't matter? Moving on... at that price point, I kind of expected them to warm it up, especially when it's dead cold outside. I brought those cookies back to the car and wanted to take a bite, but they were ice cold!!! What a turn off! Back to the competitive cookie brand I mentioned earlier, theirs is freshly baked in-house and comes to your hand nice and warm; and at the very least room temp. Crumbl's was straight from the fridge. My gosh. Imagine the disgust I felt. As for taste, I got the cranberry white chocolate and frozen hot chocolate cookies. The cranberry one was decent only after I heated it up when I got home. The frozen hot chocolate one was not tasty. Whatever glop they had on that cookie was reminiscent of cheap store-bought frosting. Safe to say I won't be returning. read more

Crumbl - Merrick - Cranberry white chocolate. Decent when warmed up. - Bakeries Near Me - Merrick, New York

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Never had these cookies before- delicious! Ordering process was simple you use a machine to order your cookies. Be prepared it's like $5ish a cookie. They come out nice and warm and in cute pink boxes. They had a lot of staff working on a Saturday night. Would come back and get more! read more

Cookies are delicious, menu changes up every week so it's a hit or miss on the flavors you really like. Service here was great, fast service. read more

Crumbl - Merrick - Semi sweet chocolate chip, Oreo birthday cake, cinnamon square, red velvet chip, maple cookie, chocolate cupcake. - Bakeries Near Me - Merrick, New York

You have to go to Crumbl in Merrick right now! The staff, led by Diana, were friendly and helpful. Ordering on the screen was easy and intuitive. And to top it all off.....My chocolate chip cookie was excellent! Will definitely return, sooner rather than later! read more

Cookies were fresh and taste great highly recommend and excited to new flavors when they come out

The chocolate chip cookie was sooo good. Service was quick and I really enjoyed the cookie. The chocolate chip and the size. It was in a cute pink box! read more

I am sorry to say that the Merrick location is an example of how a product can get a bad reputation from the place you buy it. This location was once my go-to but now the staff is rude and nasty. I called the store on 1/27 and was told the owner would call me on the 28th. It is 2/3 and I have still not received a call back. The cookies are never the same as the displays let alone the website pictures. Today I was there to get the strawberry shortcake. I was handed a box with a strawberry shortcake and a dollop of topping, like a cherry on top size. I asked the girl if I could get a bit more strawberry as this is what the cake is...and all I wanted was the same as the display. The girl told me that Corporate policy says they do not have to give that much topping. I asked for the manager and was given an attitude. I explained that this was an almost seven dollar STRAWBERRY shortcake, so the cake is dependant on the strawberry topping. She finally nastily gave an additional dollop. Still not like the picture. I gave no attitude, was not rude or nasty, just explained my case. This girl should not be working in customer service. I have now read Corporate policy and it states if the cookie/cake does not have enough topping, I can request it as my purchase should resemble to CRUMBL website picture. I'm beginning to think the heavy-set Spanish employee did not give the owner the message as it was her who gave the initial problem and her who answered the phone telling me she had no idea who 'she' was. She was the only one matching that description. read more

Great staff, great cookies, clean atmosphere. Professional and consistent. Beautiful presentation.

While the cookies where good the service was terrible. Nobody greeted me when I walked in and I had to ask for assistance multiple times before even being acknowledged. I received more help from the people who where waiting on line then the actual staff. Idk about you but that's a huge red flag for a place that's selling cookies at more than 5 dollars a pop. I also would like to mention that I was given my cookies in a damaged box that led to me dropping them right at the door during handoff. I had ordered a mini cake which was obviously destroyed & the staff didn't even offer to replace it. Just put the broken cake and cookies now covered with the wrong frosting back in a new box & sent me on my way LMAO. Its a hard pass. Just go to Levittown. LOL read more

Service is slow, but they still make great cookies! I really love the attention to detail the workers give!

Sooo yummy!!! So excited they've come to Merrick! Love that they change their menu weekly!!

Came here recently and there was only 2 people on line in front of me, I thought it would be rather quick. Boy was I wrong.... Every single worker (about 5) were either baking or packing to-go orders. After 15 minutes of being ignored on line, I took out my phone and placed an order on their website. 5 minutes later an employee brought me my order. The two people in front of me on line? Still waiting to place their order. Makes no sense why they are prioritizing orders for people that aren't there while making people in-store wait without even taking their orders or acknowledging their presence. read more

The cookies may be delicious but the wait is egregious. The staff moves as if there's not, at least, 50 people standing, in front of them waiting for cookies; and they had an attitude when customers who waited an hour plus were asking for an update on when their order may be ready. The store was a mess with crumbs and boxes on the floor. There is much room for improvement here. More staff, a more efficient way to know if your name is called and a queue that's actually correct...Common sense would fix this store. read more

Staff is very nice and accommodating. Store front is small and usually a little bit of a wait. No more than 10 minutes in my experience. Love the cookies read more

Amazing cookies. So glad they came to Merrick!! My favorite is chocolate chip and I love how they change flavors all the time.

the worst experience ever waited over 45 minutes for my cookies i asked the bakers 3 times for my name and i was ignored, after asking a fourth time they finally said oh we can't find your name and then i showed them the receipt and they all of a sudden found it, worse customer service , do yourself a favor and go to crumble in oceanside read more