Always clean and service is always friendly and fast! I love that they have a rotating cookie menu each week! I wish I would have taken pictures of my cookies this time but they were all delicious! I loved the Reese's brownie-the Reese's mousse was just divine! My husbands favorite was the caramel shortbread with Twix!I loved checking out the menus to see what's next! read more

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It can be hit or miss. This time most were so good. Very large. But great to cut into 6 pieces and share. A bit pricey though. read more

Crumbl - Mandarin - Bakeries Near Me - Jacksonville, Florida

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Gotta love them! Super consistent and delicious! Friendly staff. We love the rotating menu and trying new flavors. read more

Crumbl - Mandarin - Bakeries Near Me - Jacksonville, Florida

We stopped in for the first time and wow we loved our cookies! It was my wife's birthday and she said we have to come here. I got the Birthday Cake cookie and my wife got the Turtle Cheesecake cookie. Both were very good and had great flavor. Definitely recommend Crumble Cookie! read more

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Sometimes you have to treat yourself. My daughter checks the weekly line up and lets me know what flavors they offer. Thanksgiving week they had mini pies which was a nice change. I ordered the cookies & cream, french silk, pumpkin and apple pies. All of them tasted pretty good. My all time favorite is their Semi Sweet Chocolate Chunk Cookie. The store is clean and bright. You can order online or inside where they have 2 kiosks. We are regulars at this location and like how they have a weekly rotation of flavors. read more

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Wanted to try the carrot cake and Oreo cookies and the carrot cake was just like a double layer cake with the cream cheese icing! Fresh and delicious served with care and I love how they make fresh and show for your approval. read more

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The cookies just melt in your mouth. I love the chocolate chip. It smells so wonderful I'd go just for that! read more

Crumbl - Mandarin - Yummy - Bakeries Near Me - Jacksonville, Florida

I am a huge fan of Crumbl cookie. I have the sweetest tooth. I got the Benson Boone cookie as well as the strawberry shortcake I had already eaten a little bit of a strawberry shortcake when something scratched my throat and mouth there was a piece of glass in the shortcake. Obviously, I threw it away after that happen. I still want to order crumble but now I'm gonna be a little hesitant. read more

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Yummy cookies and helpful employees. It was my first time going to Crumbl and I had a gift card to use. The people who were working were very nice and showed me how to order. I also bought a cookie cutter for the big cookies. Everything was delicious, the cookies and cheesecakes omg. I will come back when I need something for my sweet tooth. read more

Service is good, cookies are mid. The pie cookies are really good, but the normal ones you can pass on

The best cookies in Jacksonville you can never be wrong with Crumbl Cookies . People are amazing there

Good cookies. Fair price for the size. Clean store. Friendly staff. Ordering is quick and easy

Crumbl makes some of the best cookies I've ever had! Hubby and I check out their menu from time to time and the menu last week looked awesome. After having dinner nearby, we stopped in to pick up a 4 pack. These were the flavors we ordered: --Semi-Sweet Chocolate Chunk - excellent chocolate chip cookie! No shortage of chocolate chunks. The salt flakes on top were a lovely addition. --Cookie & Cream - one flavor we've had a couple times. Always a solid choice! I loved the extra frosting drizzle on top. Plenty of crushed Oreos as well. --Cinnamon Square - Ohh My Goodness.. heaven is somewhere between a cinnamon roll and a cinnamon cake. This was absolutely phenomenal. The cream cheese frosting was amazing! I loved the little cinnamon crunchy pieces all around the edges. My favorite of the bunch. --Cannoli - such a great idea to make a cookie sandwich! The cookies themselves were buttery and soft, the filling was their take on cannoli cream which was so delicious. I really liked the tiny chocolate chips all around the outside of the cannoli cream filling. The powdered sugar on top was a nice touch. I love their rotating menu concept and unique cookies. These freeze extremely well so we get to enjoy leftovers for a while. Keep up the great job Crumbl! read more

Crumbl - Mandarin - Semi-Sweet Chocolate Chunk, Cookie & Cream, Cinnamon Square, Cannoli - Bakeries Near Me - Jacksonville, Florida

Crumbl Cookies is... a machine. Seriously. Every week, Crumbl introduces a series of new flavors of their giant frosted cookies and every week, people throng to taste all of them. The shop is minimalist and dedicated to the baking, decorating and boxing of cookies. The employees are absolutely slammed with the orders and have to take periodic breaks from taking orders to catch up with what they have. We couldn't commit to six cookies so we opted for two: a mint brownie and strawberry shortcake ice cream. We cut them in eighths and even an eighth was a huge endeavor. The strawberry was just a sugar cookie with fruited icing. It was good, but not a favorite. The mint brownie was soft and pillowy with the right balance of fudge. We loved it. This is a special treat establishment for us, for sure. read more

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Crumble cookies! I was so excited for this location to open, it's close to us in mandarin, the cookies are a BIG treat, literally the cookies are huge! I do have to say they are hit or miss, I have a love hate relationship with how they rotate the flavors each week, part of my loves the new aspect like what are we gonna get this week!? But then I hate when I don't like any of the flavors! So far my favorite one I have had was a cold mixed berry cookie! Which is shocking because normally I'm a full chocolate nuts gooey kinda girl! But the cold mixed berry one was perfection, it wasn't overly sweet and the frosting on top was like a whipped cream with fresh berries! So good! I think that's why I loved it it wasn't overly sweetened, the cookies slathered with frosting are not my jam, I don't like butter cream frosting. Suprising I didnt love the choc chip either. read more

Crumbl - Mandarin - Stand out was the chocolate lava cookie! - Bakeries Near Me - Jacksonville, Florida

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The cookies were good but not great... I thought they were a little high in price based on the size and flavor. But, it's only my opinion, as the place was slammed busy and there was a line of people waiting on their cookies. They were also sold out of a lot of flavors. I'm not sure I would take the chance to go back to try it again, based on my first visit.. it wasn't an OMG I need to go get a cookie kind of cookie. read more

Crumbl - Mandarin - Bakeries Near Me - Jacksonville, Florida

I been hesitate to try Crumbl due to the poor reviews but you will either hate it or love it. First, I have to commend this location on their amazing customer service. I did pickup the first time but my birthday is today and I had a friend deliver me Crumbl which I found to be weird because I knew I was out of the delivery zone. Somehow my friend had got the order through anyways and the manager or someone that works at this location personally delivered the cookies to my house and made sure I received it. So a lot of the bad reviews mention the steep prices. The price may seem high but these cookies are huge. Definitely recommend sharing since they're about the size of a hand. The flavors change weekly so I recommend following their Instagram to see the current week's flavor lineup. The first time I came, we got 4 cookies and they were all amazing! We got galaxy brownie, pineapple whip, sugar ft Twix & snickerdoodle. Sooo good. This week for my birthday, I received raspberry lemonade, chocolate chip, chocolate cake, cinnamon fry bread, oatmeal ft rolo & peanut butter ft Reese's peanut butter cup. Majority good but I would pass on the raspberry lemonade and chocolate cake. There really is something for everyone. I can see someone getting a cookie they wouldn't prefer and saying they hate Crumbl but it's literally a new experience each time. I would get a variety and share so you can try a bit of everything. read more

Crumbl - Mandarin - Snickerdoodle. Brownie. Twix. Dole whip - Bakeries Near Me - Jacksonville, Florida

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I had them a couple of months ago by accident, someone offered me a cookie and I was just like, "alright". But, I wasn't expecting to bite into one of the best cookies I've had in my entire life! It sat in my house for two days before I even tried it and the cookie still stole my heart! That speaks volumes because for me once I bake a cookie if I don't eat it that day I usually won't eat the leftovers. It stayed moist, and probably only got better with time! The only thing I dislike is that they change the cookies weekly. It sucks to fall in love with a flavor that you can't get whenever you want it. But, in the thick of things I see the bigger picture. You guys keep creating and I hope you go beyond your wildest dreams!! I will spread the word and be a returning customer! read more

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Crumbl cookies always greets me and makes sure I feel welcome. Their cookies taste amazing and always have no complaints about them. Their store was very clean and had wonderful decorations read more

i ordered my crumbl and it didnt give me all my rewards pointsssssss. my points are in the hundreds when they should be in thr thousands and i purchsse weekly daily hourly and i dont have my points. it angers meeeeee!!! read more

08/27/2021: *:｡(*‿*) Wow, just wow!! Love that the Mandarin area now has a new cookie spot and we were excited to check it out. After a few errands and my morning appointment to the hair salon on San Jose Blvd, we came here today for #grandopening before noon as this was our very first visit to #CrumblCookies. When you walk in the door you're hit with the aroma of "Cookie Heaven".......batter, butter, sugar and flour. I could have stood in there all day! They offer a variety of different cookie variations. We decided on the 4 cookie box ($11.98). Great flavors in each cookie (Milk chocolate chip, Watermelon sugar, Honey graham cracker and Chocolate mallow cupcake) and generous in size too at 4.5". Definitely shareable! All of the ones we selected were good but I will say the best cookie hands down was the Watermelon sugar (10/10). It was heavenly, unique and smelled and tasted just like its name! I love that you can see the staff prepping, baking and decorating the delicious treats right in the open space, which is nice and bright! Truly gourmet cookies served fresh and warm placed neatly inside the "Pretty in Pink" box, they honestly put even homemade cookies to shame (lol). Especially with the menu changing on a weekly basis to include new unique and delicious cookies, it really is a sweet establishment! My husband and I look forward to visiting many more times in the future to try other amazing flavors they debut. Definitely can't wait to see how their flavors rotate! ･:* Highly recommend! I am always curious what's new in the area. ･:*: The cookies we ordered were delightfully delicious! We love warm, soft cookies and Crumbl Cookies definitely delivers this! Plus, the menu changes weekly we were told, so you're never bored with the same old thing. The cookies were pretty big at 4.5" and beautifully crafted all placed neatly in the "Pretty in Pink" box. ﾟﾟ* We didn't wait too long inside, 10 minutes tops. The staff were all genuinely enthusiastic, friendly and accommodating. GREAT experience for our first visit on grand opening day. *:｡In case you have a sweet tooth after dinner, they are open late too! Monday thru Thursday 8:00 a.m. to 10:00 p.m. and 8:00 a.m. to midnight Friday and Saturday. Closed on Sunday. read more

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We had to check it out and see what all the hype is about. The inside is bright, clean, and with pink and white accents. I ordered at the wall kiosk but you can also order face to face. They added the toppings when we ordered and the cookies were still warm. The staff was friendly and truly seemed like they cared about the presentation. The cookies came in a cute pink box and asked us to check their work before they handed it over. The cookies are rich and buttery. Definitely dense and indulgent. We really enjoyed them. I do wish they had more options but I understand the high quality limited options concept. The price is higher than I expected but certainly comparable to going out for ice cream. We will definitely come back for more! read more

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The place was packed. When my order was finally called, I was informed they didn't have two of the four cookies I had ordered. At all. They hadn't bothered to update the menu, although it was well into the evening. That left available six of the eight cookies on the menu. They offered to let me replace those two cookies with the remaining options they did have or refund me half my bill. Refund, please. Some more waiting. They could not in fact refund me half. They offered me a handwritten store credit. Laughable, as you know no store accepts a store credit handwritten by an employee who won't even be a memory when I return. Not that I'm ever coming back here. read more

I made a huge corporate order and paid with many cards. The staff was very understanding, patient, and super friendly!

The Dirt Cake Ft. Otto cookie is a new addition to the Crumbl flavors and it's a combination of chocolate, fudge, and cookies and cream all topped with Otto the Minion and his beloved pet rock! How cute is this?! The cookie was nice and warm and it went along great with the room temperature icing on top of it. Sadly, Otto is not edible but the rocks were and they were a perfect addition to the cookie!⁣ read more

Crumbl - Mandarin - Dirt Cake Ft. Otto - Bakeries Near Me - Jacksonville, Florida

This place is extremely dangerous for the waistline. The cookies are truly cooked to perfection like none other I have ever had! What makes this extremely dangerous is I've bought three and within 24 hours they all landed in my stomach and waist line!!! They smelled phenomenal they were soft in the middle and just the right amount of crunch on the edges. As much as I want to go back my scale tells me stay away. I might have to buy a new scale or muffle the sound on it because I want more cookies from there read more

Crumbl - Mandarin - Bakeries Near Me - Jacksonville, Florida

Delicious cookies. The menu changes weekly with a few staples. Staff is ALWAYS friendly and helpful. Love this location read more

Crumbl - Mandarin - From left to right: Confetti, Ultimate Peanut Butter, Chocolate Crumb with OREO, Wonka's Wildly Wonderful Red Velvet Cookie - Bakeries Near Me - Jacksonville, Florida

Everything I wanted and more! The establishment was extremely clean and the staff greet you when you walk in. You can do a pick up order, place your order inside, or place your order at a register. Three diff ways to get your order. They were pretty busy but the line moves quick. My go to weekly pick me up. Very pleased with my visit and can't wait to come back next week read more

Crumbl - Mandarin - Bakeries Near Me - Jacksonville, Florida

I used their app to check out the weekly menu and place a pick up order from the store. We ordered all of the special cookies for this week plus a chocolate chip and snickerdoodle. Which was blueberry muffin cookie, birthday cake with Oreo, hazelnut with sea salt. All the cookies were soft and warm like advertised. The blueberry muffin truly tasted like a blueberry muffin. The birthday cake Oreo taste like an Oreo cookie with buttercream frosting, which may be a bit too sweet for some. I enjoyed the hazelnut with sea salt it was a bit greasy. The chocolate chip cookie and the snickerdoodle are delicious. These are not SMALL cookies and neither are the prices. Need a sweet treat look no further, you can get them delivered, curbside, walk in, or curbside read more

Have eaten at other Crumbl locations all over the place, and they are all pretty amazing writ large. The Mandarin store, though, is the first whose cookies and staff were both so preternaturally sensational -- truly, beyond even my own reportedly high expectations -- that I felt it warranted actually writing a review. The cookies are, as likely goes without saying, absolutely (and consistently) OUTSTANDING -- and I feel compelled to note that I am, by any measure, ridiculously picky about baked goods. Other positive reviews have already driven home most of the finer points about the products, but can confirm from my experience across many (many) orders: They are huge; they are scrumptious; they are thoughtfully layered; they are prepared and decorated with incredible precision; they are soft and gooey in all the right spots; and they are served at temperatures complimentary to the flavor (for the uninitiated: some are, by design, served cold and others warm). They are also completely and totally addictive, so caveat emptor =). I have had so many flavors (they rotate weekly) it's almost hard to identify a specific favorite, but can say some recent mouthwatering standouts from Mandarin have been the Original Ft Lucky Charms (could live on these, omg, lol), German Chocolate Cake (even better than the real thing), and the Blue Monster Ft Chips Ahoy -- all were prepared and delivered with a level of skill, consistency, and attention to detail that was simply extraordinary (particularly for a store that generates such high volume). You can also never go wrong with the Milk Chocolate Chip that started the craze -- there's really no worthy competitor in town, IMHO (sorry, competitors in town =)!) -- I don't even historically love plain chocolate chip all that much, and I would eat these all day long if I could. The only thing even more outstanding than the cookies at Mandarin (which, in all seriousness, pose exceptionally fierce competition in their own right), are the totally wonderful group of individuals who work here. They are so warm, attentive, completely delightful, and strive to accommodate customers in any way they possibly can. It's abundantly clear the collective goal is to ensure every experience is as equally sensational as the last experience, if not more. I recently, in fact, had a large (relatively pricey) order abruptly botched by Postmates/UberEats, and the store went so far out of their way to fix the issue that I was honestly a little speechless -- not only did they hand-deliver the replacements, but they also called again afterward to make completely certain everything was totally perfect. (Can confirm it indeed was). The owner is very obviously super invested in her stores, her product, her staff, her customers and, WOW -- it seriously shows. As a purely subjective aside: I think the price is entirely commensurate with what is delivered. You can maybe spend slightly less somewhere, sure. But it's very unlikely you will get anything even remotely resembling this level of consistent quality or service. TL;DR: I am a HUGE fan of this place -- the food, the people, the service (and, of course, the ubiquitous pink boxes) are all completely awesome in near equal measure. I very strongly encourage you to do yourself a favor, stop reading this laudatory tome, lol, and head over there this second (via app or in person) so you can be a huge fan too =). read more

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Bad customer service and flawed online ordering process. Even after reading the poor reviews, the optimist in me said "I'm sure it's not that bad." We placed an online order on Sunday evening at 5:03 pm and the 4-pack of cookies weren't in our hands until 5:43 p.m. When you order on the app, it shows what cookie flavors are and are not available. To our dismay, when we picked up the four cookies, two flavors weren't available when it was stated previously that were. Even worse, it became prevalent you have a better chance of getting the cookie flavors you want if you stand in line and skip the online ordering process entirely. We witnessed this when customers came in long after we placed the order and got the banana bread and milk chocolate chip. Then when our order was ready, we were informed they were out of those flavors. There was no clear cut manager in the store. You can tell when there is a leader among the staff and no one appeared to be running the shop. No one greeted us or looked at us when we walked in which I found to be inhospitable. I'd have more empathy for the employees if they made us feel welcome. One redeeming factor (and why this review is two stars) was that the cookies themselves are amazing. I only got to try old fashioned donut and classic sugar cookies and both were divine. The inside is moist and the icing is super sugary, just how I like it. The packaging is a pretty light pink and quite durable as well. I live within walking distance of Crumbl Cookies and am so disappointed with my first visit. read more

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I had eaten cookies from here before, but I had never been in their store. So my wife and I went the other morning. It was a great experience. The cookies are already baked, but they add the toppings when you order. They were so good! Only thin that I didn't care for is they only have kids bottles of milk or a canned bottle of water. Even a simple coffee pot or a fountain machine would be awesome! read more

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I was gifted 2 cookies from the new Crumbl Cookies in Mandarin. I don't know what I did to deserve such an AMAZING gift! I forgot to take photos as I dug into them immediately, each coming in their own cute boxes. They are HUGE cookies. One was a chocolate cookie and I tried to save half of it for the next day by cutting a quarter for myself and offering some to my husband. He disappeared with the 3/4 piece and did not return!! He ate it all - ugggh, I truly was looking forward to the other half the next day! Needless to say, I did NOT share the second cookie with him! I took pleasure in eating the entire cookie myself that night! I love this place! read more

delicious cookies but the prices are pretty high though there was a lot of people in there. I'm guessing because it was really viral. Also, the cookies came out warm and not cold. They weren't stiff and they were pretty yummy. We came back there at least three more times after that. read more

Went to try this place out today, the place is pretty, nice layout. We stood in front of the cash register while they messed around for a good two minutes. No one even spoke to us (no hi how you doing). There were 13 employees "working" at the time in the small room. One was fishing egg shells out of a bowl. They all had gloves on and aprons. No mask. The guy who worked the register also was touching food with the same gloves, and looked like he wore his uniform several days without laundering it (lots of flour). The price is rather high at almost $4 a cookie and about $12 for four. Once we did place our order, it was packaged up quickly by two girls behind the registers. The cookies come packaged nicely. Taste--these are not cookies. They are cake baked like a cookie. If you are looking for that ooey gooey chocolate chip or the crunch of a cookie, you won't get that here. We ordered chocolate chip, waffle (cones with icing and syrup), banana bread and donut. They don't taste bad, but they are not cookie tasting. read more

Crumbl - Mandarin - Four cookies - Bakeries Near Me - Jacksonville, Florida

I don't see what all the hoopla is about. My daughter and I went to the store, waited over 45 minutes outside in line. The place smells good but I mean, they're baking cookies so...but nearly $20 for a box of 6 cookies? And they were sold out of the one we wanted most. No thanks. They were ok, nothing special. Won't go back ever again. I can see this fad fading fast. read more

Crumbl - Mandarin - Bakeries Near Me - Jacksonville, Florida

Cookies are absolutely amazing here. Various flavors each week make for a fun experience and I love the ease of ordering and gaining points. Highly recommend for a different cookie adventure. Get their cookie cutter that cuts the cookies into 4 equal pieces. These cookies are big so they are meant for sharing, since you WILL want to try them all! read more

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Love crumbl cookies and this location is wonderful! Every time I go I order online and pick up goes smoothly each time. The cookies are always delicious and I love the weeks they have the mystery cookies. I got 6 cookies for about $24 but they are huge! Definitely recommend buying the cookie cutter they sell in store. To me... it's a necessity Go treat yourself & get some cookies! read more

Crumbl - Mandarin - Bakeries Near Me - Jacksonville, Florida

I love these cookies! I remember the first time trying the tres leches cookie and it came with a "sauce" to pour!!!! I think that is why I fell in love with these cookies! Great as a gift!! I'm very done birthday and host presents and it's always a hit! read more

Love the churro cookie and pancake cookie, but they are all good. They are not inexpensive, but they are yummy.