Everyone is very friendly and I like that it's just as easy to order in person as well as online.

No complaints. Delicious cookies. Prompt service. Costco sells their gift cards. This location is Closed Sundays.

Quick service, fresh cookies every single time had an amazing experience every time i go

If you have a sweet tooth, Crumbl Cookies is definitely a spot to check out. Their rotating menu keeps things interesting, but the classic chocolate chip is my favorite, it's thick, gooey, and perfectly balanced in sweetness--a true comfort treat. The staff at this location is always friendly and welcoming, making each visit a pleasant experience. Definitely worth a visit for cookie lovers! read more

Crumbl - Kingstowne - Bakeries Near Me - Alexandria, Virginia

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Love the cookies! As soon as you walk in, you're greeted with the delicious smell of cookies. The team members were nice and hand over the box of cookies with a smile! read more

Crumbl - Kingstowne - Chocolate Cookies and Cream, Birthday Cake, and Carlota de Limón Icebox Cake ft. Marias Gamesa© Cookies - Bakeries Near Me - Alexandria, Virginia

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They still offer curbside service. The cookies are Always fresh and delicious, AND the service is ALWAYS phenomenal! Use the app to order... pick up is super convenient. read more

I love this Crumbl location. My order is always correct and the team brings my order out as soon as I arrive. Their cake desserts are outstanding! I've used them for personal and professional events. #HappyEating read more

Crumbl - Kingstowne - Bakeries Near Me - Alexandria, Virginia

Quick friendly service on a busy holiday - all flavors available. Classic pink sugar cookie still my favorite and delicious.

Love the Kingstowne location. Quickly served. Clean establishment. The cookies I order are delicious. Definitely my go to cookie spot. read more

Crumbl - Kingstowne - Front entrance and marquee - Bakeries Near Me - Alexandria, Virginia

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Staff is friendly. Wait time depends on if you order online or in person. Cookies are just okay: My favorite is the churro. But they all seem to have the same base . And the toppings just don't carry enough for the price. Today I tried the peach cobbler I believe it's named and didn't finish it. Saving my carbs and sugar for something yummy, read more

Crumbl - Kingstowne - Peach cobbler cookie - Bakeries Near Me - Alexandria, Virginia

They did not gather enough information on my online order (contact phone no and recipient's name) and the driver couldn't find the building!

The store is so clean and bright. Staff was very friendly and didn't have to wait long for the cookies at all. read more

Crumbl - Kingstowne - Surprised my daughter with crumble.... The cookies were so good - Bakeries Near Me - Alexandria, Virginia

It's nice to have a Crumbl in Alexandria. It's Crumbl so if you are familiar, you know they have a weekly rotation of cookies. I think it's pretty cool the flavors alternate weekly. The employees I interacted with were nice and pleasant. The store is really cute, I love the color scheme of the store. I recently tried a key lime pie cookie, it was ok. I also had a strawberry cookie that was reminiscent of those strawberry shortcake ice cream bars, that cookie was really delicious. read more

Crumbl - Kingstowne - Key Lime Pie Cookie - Bakeries Near Me - Alexandria, Virginia

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For those of us who like crumbl cookies, I find this location does a fine job. The service is always quick and they have you check the box before sealing it. Love the the pink sugar cookie! It's big enough for 6! read more

Crumbl tends to be pretty consistent. I don't believe I've ever had a bad cookie. There was a line of people waiting but i ordered on the app and my order was waiting for me. The store is clean and bright. I like the cookies and they are large. The perfect size for sharing. read more

I stopped by this location on my way home. It was clean and inviting, as most Crumbl locations are. It was easy to order and one of the employees advised me on her favorite (the French toast). I loved that one, as well as the sea salt toffee! Crumbl is dangerously addictive! read more

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Best customer service. The employees were helpful. The restaurant was very clean too.

Great cookies and great store. The cookies are baked through perfectly and would eat as many cookies as I could if there wasn't any laws

Quality cookies! Very good recipes and ingredients :). 1 star off for the high price point. Staff seems disorganized.

Delicious!!!! Fresh yummy cookies in the plaza where chikfila is. The employees are nice and inside very clean. read more

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If you're looking for your new happy place, Crumbl Cookie in Kingstowne is it! I showed some restraint during my first visit and ordered one cookie, the Chocolate Green Mint cookie, and it was heavenly! It instantly became my favorite. If your sweet tooth is calling, make a trip. It's so worth it! read more

Crumbl - Kingstowne - The Chocolate Green Mint cookie - Bakeries Near Me - Alexandria, Virginia

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Such a bright and clean shop! They have easy to use iPads to order the cookies you would like. You get your order fairly quickly. The cookies are super yummy read more

Crumbl - Kingstowne - Bakeries Near Me - Alexandria, Virginia

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Always on time, friendly staff, and delicious smells! My kids love trying the rotating flavors

The people that work here are among the most sassy and disrespectful people ever. From when I walked in I was greeted with eye rolls from 3 of the employees, so it wasn't off to a good start. I stood there waiting for someone to take my order because I had cash, and no one came for a long time. After I place my order, one of the employees screamed my name, and as I walked up she walked up, shoved the cookie box in my face, and just walked off. The cookie that I received was also messed up in addition to being undercooked. The kitchen area was also really messy and looked dirty. So overall, I do NOT recommend getting your cookies at this location, there are several other places you can get your treats in! read more

We just finished our box of four cookies from Crumbl Kingstowne's Grand Opening. They were large so they took a while to finish, so I would objectively say they're a good value for the money given the size. Overall a good cookie with different flavor varieties. My issue is with the business practices of the franchise owners. They expressed to local newspapers that there would be free mini cookie samples of different cookie flavors and a raffle while supplies lasted on the grand opening day (see screenshot of FFXNOW paper and Patch with their quote). I read this and thought it would be a fun albeit early event to attend with a kiddo indoors during the hot summer. I told my toddler about it beforehand and got her up early to make sure we were there right when the store opened. I went inside and asked about the free mini cookie samples, and was looked at like I was crazy. The woman behind me asked about the raffle and the manager came over and he didn't know anything about it. My frustration isn't about a lack of samples or a raffle, they're not necessary and that's not what I'm annoyed with. My disappointment is promising something to get customers in the door, and not following through. We made a point of getting up early to be there for the grand opening event, we were there at 8:00 AM on the dot, so there's no way we missed it. I would have rather not woken my kiddo up early to make sure we got to go to a fun event that ended up being a hollow promise. https://www.ffxnow.com/2023/08/16/crumbl-cookies-will-launch-latest-store-in-kingstowne-this-week/ read more

Crumbl - Kingstowne - Screenshot of FFXNOW with direct quote from franchise owners. - Bakeries Near Me - Alexandria, Virginia

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The workers here never smile or greet you when you come in, but my orders made through the app are always ready when I arrive and I have never had any issues with the cookies. read more

So many staff working at this location, yet nothing is ever available and you usually don't find out until after paying and waiting, but then they bring your box over and just say they are out of 3 of the 6 cookies you order with no suggestions of what you can do/get instead. I also don't like that they'll put a hot cookie right next to a cold one because I didn't even make it out of the parking lot before all the whipped cream on one melted and got all over the other cookies. It was a mess! While this place is pretty clean and fast, and the staff aren't necessarily rude... but they are just not the brightest. Sorry for the rough review, but as way overpriced for what you get at this place, I just expect more. I really wished we had an Insomnia Cookies there instead... well worth the money for them. read more

Great cookies, served warm! The space was very clean and the service was quick. Highly recommend.

Cookies are a great size and very delicious! Location is very clean. Once we ordered the cookies, the wait time was very minimal. Employees were friendly read more

The staff was rude and rushed me from the moment I walked in. On top of that, I ended up with the completely wrong order. Honestly, it didn't even matter because the cookies were just gross anyway. Terrible experience from start to finish--and a terrible product to match. read more

Love their weekly variety of different selections, some are better than others. I love any of the cookies with cream cheese frosting, like the Pink Velvet (pictured) The raspberry cheesecake wasn't really a cookie but it was delicious! read more

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Great job in there you guys everything looks great and was just as shown in the app and on gram of the insta

Cookies are always so delicious. I love that you get to choose from different flavor every week. Customer service is always great & quick! read more

I went on Friday and the line was sort of long but it went pretty quickly. I liked the selection they had as I'm a snickerdoodle fan. I've had crumbl cookie once before so I decided to give it another shot. Once I order my cookies it took less than a minute for them to call my order. The parking was easy. There is a chik fila next door so it tends to be busy either way. I didn't really interact with any staff members so I can't comment on customer service but they all seemed very welcoming. read more

Crumbl - Kingstowne - Cookies n Cream, snickerdoodle, chocolate chip - Bakeries Near Me - Alexandria, Virginia

What was the point of asking me reaching out to crumbl.com when the only thing you did was refund my order which I had already called the store to do. I don't appreciate this automated, non-customer-specific responses that you post on here. It's a waste of your time and mine. read more

It was my second time at this location and both times I had to wait more than 20 minutes for the cookies. The 3rd time did it for me! I waited for more than 30 minutes. Everyone who ordered after me got their order before me. Apparently, the staff put the wrong name on my order since I know for a fact that the name on my order already got hers. I asked the staff (not one but 3 of them) to check on my order and they just looked at me like I was bothering them! Not friendly at all. Definitely not going back to the Alexandria location. The staff needs more customer service training. read more

the food and ambiance is great....the place is always clean. I just need them to just tweak their service a little. to atleast acknowledge and greet the person they just witness walked in and stood at the pick up counter. I had to go stand at the counter you order just for some one to greet me And this is not the first time. other than that the cookies are amazing read more

Crumbl - Kingstowne - Bakeries Near Me - Alexandria, Virginia

Cookie quality is usually top notch just a little tight spacing wise waiting for orders

Went here the other day to grab my birthday cookie and the service was fast and great!

The taste is awful. Like eating a mouthful of sugar on almost raw cookie dough. Some of the items they call cookies are mini cakes and don't taste any better. Service was okay but it doesn't hurt to smile when an order is completed. Not worth the enormous cost. read more